It is always very difficult to get then to put up or take down the awning. Particularly putting up…read morethe awning as people want to start using their decks. It has been this way for all the time I have used them. One call is never enough and apparently 8 isn't either. They have an item I own and won't put it up. No communication. Very wrong.

I used Waugaman for commercial work since I found them installing awnings for Baker Furniture…read moreopening on Walnut St. some 20 yrs ago. They installed the valences and later an entrance double-scalloped canopy on my club with custom painted graphics and a gilded paint logo with excellent results. Kirk can do anything you describe for him. They do any private estates and clubs in the Ligonier area. There is a wait when they get very busy during the seasons of taking down and putting back up in fall and spring and there is a wait to get on their Pittsburgh schedule. It's worth it though. When I had a complicated job another company came up with a large canvas funnel that was unsightly, but Waugaman figure it out quickly and came up with a great proposal. I'm in commercial real estate and I recommend them.

These people and this business are awesome. We had an awning replaced by them-response time was…read moredecent - once the process was started, it went so smoothly! Project was done way ahead of time in a professional manner- Sue in the office was great! Ellis, the vice president of the company came and took measurements on time! The installation guys were on time and worked quick and efficiently! loved the whole experience! Who gets on time service and no issues in this world anymore????

The worst awning services ever.The first time they came they broke a planter and didn't say…read moreanything second time they cracked my window and wouldn't Stan behind it.Unreliable terrible service.unprofessional workers .

There is great communication with them. Not only did they do a good job, they were on time and…read morequick.

I am unsure what the other horrible review is from... because that is NOT what I have witnessed!…read more I bought a home with an awning. The previous homeowners used a different local company to take care of their awning. I found that they were so unprofessional. When it came time to get a new awning, I shopping around. I went to three different companies to get bids. Venango, while not the cheapest I found (and also not the most expensive), came out on top with professionalism and kindness! Today, March 26, 2020, I had my new awning placed. And, I couldn't be happier. I went through the process with Mike, the owner. He came to the house a few times to speak to me and show me the book of fabrics. Mike was just great. He understood what I needed and that the awning needed to be adjusted for my very tall husband. When the crew came today to do the work, I was pleasantly surprised with their professionalism! They spoke kindly and worked tidy. I wasn't uncomfortable being home with only my kids while strange men installed my awning. When they left, you would have never known anyone was here, aside for the awning, as my porch wasn't a dumping ground for cable ties. I am blown away by Venango! My awning is stunning. The work was impeccable. The people are just plain nice. I am thrilled. I will always go back to Mike and his crew for more shade work. They did an outstanding job.

we bought a retractable awning a couple years ago from Awnings by Paul and have been quite pleased…read more Last Monday it was quite hot so we had the awning out as we were potting some plants on and off the deck and was staying cool under it when a strong gust of wind came and tore a part of the awning away from the home and was hanging. I immediately called Derek,send him pictures and even though they are crazy busy he sent James and John out at end of day to at least get the awning retracted and then took it down and laid it on the deck. Then, by the end of Friday Derek had James & John come out and re-install it in time for our holiday weekend. Kudos to Derek,James & John for the quick turnaround in the repair of our awning. This is why they are called Awnings by Paul Sales and SERVICE Vince Panucci

Don't hesitate to call Paul! My whole Family has awnings by…read moreMount Lebanon on all our houses and I will never go back there again. They flat out refused to make a repair and demanded I need a whole new awning because one of the arms broke. So I found awnings by Paul. They were out within a couple days, excellent communication in the meantime and had it fixed in 10 minutes. Will be calling them when I do need a new awning! Wonderful company with people that care

Very poor service response once you've purchased the initial product. Every year the installation…read moreprice increases and the service level decreases. Your awning is held hostage every spring because they won't work evenings or weekends

This company does not stand by the work they perform so therefore, I cannot recommend buying…read moreproduct from Mt. Lebanon Awning. I'm not sure if it is the company as a whole or just the customer service rep CAROLYN that handles service calls. She is just AWFUL. Just an overall nasty person and not professional. Don't recommend. ----- UPDATE 2/23/26: And to address the reply from the company below...the work in 2025 was not performed correctly to begin with. I know that's difficult for your company to understand.

AVOID. They come out for a repair service call and only give you the option to buy a new system. If…read moreyou decline, they charge you a $150 service fee. The "service" rep even forges your authorization signature on his iPad. The old owner handed over all customer credit card information to the new owner, so the new owners will charge your credit card even if you don't provide them credit card info and even if you decline to purchase (assuming you've used Thomas Giel in the past). New ownership is a firm called Gridiron Capital / GarageCo from the New York area. Not a Pittsburgh company. Candice Giel kept a small minority of the business, she does not control it. Services

We had gotten a quote from Mike 2-3 years ago. He came out explained the process and left a more…read morethan reasonable quote. Unfortunately at that time we weren't ready to move forward with the project. Fast forward to now. I had reached back out, Mike had double checked the measurements and provided and updated quote. We had the door ordered and once it arrived we had the installation scheduled. The installation team was great they communicated their estimated arrival and did a thorough job installing the new door. They also walked through features of the opener and how to sync to the keypad.

Everlast is a rarity these days - a company with excellent products and customer service. I was…read moreextremely pleased with the job that they did from estimate to completion.

I am happy with my new aluminum awning. Between Michelle and William, they are the perfect team to…read morework with. They kept me updated on all aspects from beginning to end. Would definitely recommend them for any and all products and services that they offer. They are truly one in 1 million.