You guys see that ambulance. Put your love one in there and you see them daily. At one point the…read moreambulance came for one patient and 45 minutes later came for my mom. I'm telling y'all DO NOT SEND YOUR LOVED ONE THERE!! This place is the reason my mom is dead! Only reason it's getting a one is you can't write a review.

It's difficult to thoroughly rate a place which I only visited daily and did not stay, but I can…read moresay this place made my father healthy and whole again and sent him home to live his normal life again. After a major foot operation, my dad could not walk without assistance. My mother couldn't lift him and without any in-home care, he needed to have a place to provide daily physical therapy, medical assistance and meals. Heritage Harbour Health & Rehabilitation Center is located near the Annapolis Mall and Riva Road, off in a secluded wooded area. It is very convenient. The rooms are shared with two people and a small curtain between the beds. The TVs are small and somewhat old. The TV channel is the Baltimore channel line-up which was difficult for my dad since he is an avid Washington sports fan. There is WIFI but it's not that reliable. The PT facility looked great. That's what it's all about. The therapists were very friendly and committed to getting everyone healthy. After my farther was sent home, they continued to visit his home and help with daily PT. Before we knew it, they arrived to pick up the wheel chair, walkers and everything else. Now my dad is walking about as good as new. Overall, my father never said anything bad about the place but was obviously happy to get home.

This company came thru for me at very short notice. Sue provided superb pre and post-operative…read moretransportation required by a medical practice. Reasonable pricing and reliable service.

From the owner: BrightStar Care is a leading home care and medical staffing agency aimed at providing A Higher…read moreStandard to those entrusted to our care. Our professional care teams, each led by a Registered Nurse, deliver expert, compassionate, and personal care to clients of all ages, including Veterans.

My father spent about a week at Genesis for physical therapy after an illness and we found the…read morestaff to be friendly and helpful, the food very good, and the facility clean and well managed. Everyone here was very nice and we had a good experience as Dad completed his PT and got back on his feet.

This place is so seriously understaffed that it forces poor quality of care for patients. I have…read moretwice waited as much as an hour for a nurse to respond to my call button. For parts of two days the call button system was shut down for repairs - with no warning given to patients. I think most of the staff have their hearts in the right place; they simply cannot care for us all. I have hired a private duty nurse to come in daily to check on me, as a form of self preservation. Only one more week to go!

I and the rest of my 91 year Mom's progeny are very grateful she decided to retire from New York…read more nearly ten years ago before Mom thought she was ready for a retirement community. She chose to buy into Collington Life Care Community http://www.collington.com/ [non-profit CCRC] in [Mitchellville/Bowie, Md] in suburban Washington, D.C. Right away Mom plunged into lots of activities, planted the garden around her gracious cottage, took exercise and literature classes from Prince Georges Community College, on Collington Campus, and made friends with other active retirees and the very caring staff. She didn't partake of birdwatching, vegetable gardening, swimming, nearby golf courses, and some other outdoor activities. She chose to take on leadership roles in the Collington community and delivered Meals on Wheels. http://keepingupwithcollington.org/ When she broke her hip she was received rigorous and effective rehab while temporarily resident in the health center. When we 'made her' give up her car she was able to get to the Metro, shopping, doctors' appointments, Kennedy Center, Arena Center, and more via the Collington shuttle. When she had a small stroke she again moved back to he health center to receive rigorous rehab. Now she is back in her cottage, this time with a few hours of aides to help keep up her activities. Now as we spend more time walking the halls and grounds with her it's so gratifying to encounter numerous friends among the residents and staff who cheer on her recovery. I wish such stimulating, safe, and nurturing communities would be accessible for the growing upcoming senior population.

My very active mother, from Annapolis, Maryland, entered the Collington Community at 84, 6 years…read moreago. She lived in a beautiful cottage where birdwatching, gardening, music, walking her dog and making new friends filled her days. Using Collington transportation she had season tickets for the opera, the symphony, Arena Theater as well as enjoying many other cultural events at Collington and beyond. My 3 siblings and I fell in love with Collington's embrace of our mother and willingness to allow us to fully participate in Mother's life. In many, many ways through the years it became obvious to us that Collington valued its residents and wanted to encourage family involvement. The fabulous Sunday brunches, instituted by the head of dining services, Eli Ayoub are one of many examples. On any given Sunday one sees dozens of families, including children, grandchildren, even great-grandchildren enjoying the brunch together, feeding ducks on the lake. In these past two years, after a nasty fall, our mother was confined to assisted living. The care she received on Chesapeake was always compassionate and respectful. We grew to love each and every one of her caregivers. Again, we were encouraged to be there as much as possible. When the final days arrived our large family did vigil for a week. Instead of encouraging us to limit our visits, Eli arranged for a large hospitality tray to be delivered outside

My mother was here 4 years ago before she passed away. I see similar comments to the complaints we…read morehad at the time. An Administration that lacks care or compassion, skeleton crew to care for patients and only a handful who are empathetic to the needs of their patients. The people who are in the care have in most cases daily needs that could result in life or death and it is dangerous for them to still be operational. I also blame the Maryland Department of Health and Mental Hygiene for lack of oversight of facilities like this one.

my mother passed in that nursing home and i would like to say some of the staff were really nice to…read moremy mother as she was only in her early 40s but some staff left her in a pissy diaper that caused my mother to get an infection and sores on her butt that required surgery and my mother had MS and she got an infection in her leg that was not properly taken care of and required an amputation my mother was taken back there after her hospital visit where she passed on the fourth of september my mother was 46 and i'm only a teen and some of the nurses neglect caused this.

This is the worst meal so far. The eggs are liquid, frozen and tasteless. I was given sour milk…read moretwice and two sour coffee creamers. Speaking of the coffee. It is undrinkable. I asked for some information on the coffee and i never got it. The food on the whole is barely mediocre, not as described in their brochure. The rooms are hot or cold because there is one thermometer for 4 rooms. The Ac In the PT gymn is lousy. Too much humidity because of a stop-gap portable AC that draws humid air into the room. It even has a bucket to hold the condensate that has to be emptied by hand. I have to use a comforter from home and wear a jacket at times. I was here 3 years ago and nothing has improved and the food has gone down hill. I hope News Week reads this because they are wrong. I doubt that they have ever been here or interviewed any patients. The 5 star CMS rating they tout is based solely on statistics. "Critics and industry experts have pointed to potential flaws in nursing home ranking methodologies, including those utilized by Newsweek and the Centers for Medicare & Medicaid Services (CMS), which form the foundation of these rankings. Common criticisms center on the reliance on self-reported data, lagging metrics, and the failure of rankings to capture daily care quality." Strange people come and ask personal questions that do not have any thing to do with health care. Either make the facility match the advertising or make the advertising match the facility. GP

These place is ran down, nothing up to date, food not on menu served, specific diet is not followed…read moreand the staff is rude, no help, and they try to be nasty to residents that they think is incompetent, luckily my mom is not and is her for the therapy only, but looking into a transfer there is only about 3/4 staff members that show any kind of care .. even with medication they just hand in a cup and not say what they are taken they just give and walk away. These people do not need jobs that care for people, the way they talk to patients like they nothing, some do have families and this is not ok

Genesis was the absolute worst facility. My mother spent 10 months there waiting to get her…read moreMedicaid approved for homecare. In that time, she caught pneumonia and c-diff which plaqued her the rest of her life. These ppl dont care abt the patients. They only care abt money. Filthy, disgracefully run facility.

Would like to say this place is a hell place my dad was there for a week the care he received was…read morehorrible and on top of that he now has c diff now he is in the hospital not knowing where he is and very very sick because someone at the rehab couldn't wash there hands or keep themselves clean. This place has been a shit hole for many years. Two many people I know have been mistreated I understand they are under staff but doesn't mean people can't can't the care they need now my dad is very ill and my family doesn't know the out come to what will help with a new illness on top of what he had going into this rehab. So please I ask take care of your loved ones knowing they are under new management they are just covering up the shit hole they are. We as a family thought we were doing the right thing and hopefully are dad pulls thur.

The Quality of care sucked and we reported problems every other day..they don't respond to call…read morebells for over a hour at times. If you don't get ROSE the nurse or SAM the aid you are in trouble. They never told us it was a shower right across the hall from bedroom. The CARE NEEDS TO ADDRESSED AND RETAUGHT ..I would never send a Love one there again.

My husband, who has a traumatic brain injury, with severe memory issues and severe hand and foot…read moreneuropathies arrived after a fall sent him to the hospital and left him unable to bear weight. Shortly after arriving at the facility, he developed rage and combative tendencies. The facility paired with his team of doctors and got the situation under control. During his stay, I am well aware that he was the patient from Hell. He was treated with such dignity and respect by all of the staff. The nurses are amazing people. They are experienced and intuitive. The staff are truly the best of humanity. I learned so many care tricks from them!! They are supportive to the patient and the family. Their social service person was responsive to all of my calls. Your decision as to where to put your loved one should be based on care. The pictures on the sites want to sell you on the amenities like dining rooms that you never use. It does not show you the hearts of the care providers. This place deserves so much more than the 5 stars that I am leaving.

I can't believe I'm the first to review!…read more I love this place! 8 months ago I was given a referral for physical therapy for issues I was having with my right hand. I chose this location because it was 10 minutes from where I live. I was assigned to Bonnie who's one of the hand therapist. She immediately made me feel very welcomed. She has a great personality and just made me feel comfortable working with her. She listened to everything I had to say and reassured me that what I was feeling was typical in terms of what I was going through (carpal and radial tunnel syndrome). She explained everything we were doing in detail and always ensured I had everything I needed. After a few weeks I stopped therapy, had surgery, and chose to return to MedStar NRH Pasadena because of the wonderful experience I had. I once again started working with Bonnie and had, what I felt, was a continuation of the best care I've had. I still come here for physical therapy due to a shoulder issue (I'm all sorts of broken) and still work with Bonnie. I've gotten to know the front office staff and they are always so professional and nice. I really look forward to my appointments because each one has been such a pleasant experience. Knowing that one day I'll have to end my therapy does sadden me because I've bonded so well with Bonnie. If you're looking for physical/occupational therapy where the staff truly cares I highly recommend MedStar NRH Pasadena. You'll find that you're treated with the upmost care and feel like a valued patient, something so rare nowadays. If you happen to need hand therapy, ask for Bonnie. You won't be disappointed!