I went to Wawa (30320 Three Notch Rd Charlotte Hall, MD 20622) today and had the worst experience with an employee named Nicole. I pulled up to the gas pump, used tap to pay, and it went through. I stayed in my car for a few minutes because it was cold. After a short while, Nicole walked up and told me that another customer had paid fifteen dollars in cash for his gas, but it went to my pump instead. I looked at my total and saw that it had stopped at fifteen dollars, so what she said made sense. I tried to explain that my tap-to-pay transaction went through, but she kept insisting that the gas in my car was paid for by someone else and that I had not paid anything. I told her I would finish pumping my gas and then come inside to sort it out. She told me the other customer was in a hurry. I asked her sarcastically if she really wanted me to stop in the middle of what I was doing, go inside to pay for his gas while leaving my car sitting at the pump, and then come back out to finish pumping my gas. To my surprise, she said yes, that was what she wanted me to do, again saying that the man was in a rush. She never asked if I was in a rush, even though I actually was because I needed to go pick up my daughter. I told her that I would finish pumping my gas and then come inside. She walked away with an attitude. While I finished pumping, I checked my bank account and saw a pending charge from Wawa for the gas. I went inside to show her that I now had two pending charges, but she completely ignored what I was showing her. While I waited to hear her explanation, she was printing out the man's receipt instead. She showed me that the man had paid fifteen dollars in cash on the same pump, which I never denied, but my question was why I was charged too. She went from saying that I never paid anything to saying that my bank was just holding the charge. I understand that banks sometimes do that, but if I had not actually paid, like she first claimed, then there should not have been any hold at all. It felt like she assumed that I had stolen the gas, and when she realized that was not the case, she tried to shift the blame onto me and said that my bank would reverse the charge later. None of this made any sense, and I told her that. She then offered to get a manager, and I agreed. When the manager came out, I showed him my bank app, and he agreed that the situation seemed suspicious. Nicole then told the manager that the man was still waiting outside because I was being "difficult." That made me even more offended, because she never once cared about the inconvenience this caused me. She treated a mistake that was clearly made by either her or the other customer as if it were my fault. She completely disregarded me, then became upset when I stopped focusing on the other customer. At the end of the day, this issue was not my fault. I could have easily driven off with the "free gas," but instead I stayed to try to resolve the situation. The manager told Nicole to simply add the fifteen dollars back to the other man's pump instead of trying to force me to pay for it again when it was clear that my tap-to-pay had worked because I had two charges. I am very disappointed in this experience. I frequent this Wawa often and have never had any issues before. The way she immediately started barking orders at me and tried to guilt me into dropping what I was doing to fix an error I did not make was completely unacceptable. It was as if she convinced herself that I somehow knew another customer would pay cash for that same pump at the exact same time, and that I planned to steal fifteen dollars worth of gas. That is ridiculous. Even when the manager admitted that the situation was strange, Nicole still never apologized. Instead, she tried to make the issue seem worse by reminding everyone that the customer was still waiting outside, as if any of this was my fault. I strongly dislike when people make everything about race, but I do wonder why she treated the other customer, who happened to be a white man, as if he were more important than me, a Black woman. I am not a confrontational person, but her behavior was completely out of line. It is my hope that Wawa takes this situation seriously. I will likely be at this Wawa again because it is local to me. I am confident that I will not start any issue because, again, I am very laid back and non-confrontational, but I am concerned that her unprofessionalism could lead to another unpleasant encounter. I will await a follow up response to this situation will be addressed. read more

Wawa - His receipt - Convenience Stores Near Me - Charlotte Hall, Maryland

Rude attendant ruined my morning at the WAWA coffee bar I visited the Wawa Gas Station coffee bar on 3 Notch Road in Charlotte Hall MD. this morning, hoping to enjoy a relaxing cup of coffee on my ride to work and one for my desk. However, my experience was anything but relaxing, thanks to the rude and unprofessional attendant who was servicing the coffee bar. Here are some of the issues I encountered with the attendant: * She ignored me when I entered the coffee bar and continued to chat with her coworker for several minutes. * She rolled his eyes when I asked her about the different types of coffee they offer and gave me a sarcastic reply. * She spilled some coffee on my shirt while handing me the cup and did not apologize or offer to clean it up. * She charged me the wrong amount and refused to correct it, claiming that I had ordered something else. * She snatched the receipt from my hand and threw it in the trash, saying that I did not need it. As a result of her rude behavior, I felt angry, frustrated, and disrespected. I did not enjoy my coffee at all and I was late for work due to this run in. I will not be returning to this coffee bar and I will advise my friends and family to avoid it as well. I hope that the management of the Wawa Gas Station will take this feedback seriously and address the issue of the rude attendant. She needs to be trained on how to treat customers with respect and professionalism, or she should be reassigned. Thank you for your attention. read more

This Wawa gets a 5 for just being here. We have definitely driven through this area in the past without finding anywhere to stop. I don't know how long it's been here but we were thrilled to find it. Wawa should be everywhere. read more

What can you say about Wawa's? There are none here in Cleveland, OH, so I'm always happy to see one on the road. It's kinda like a treat. I went there for smoothies. Who knew they would have smoothies? But they did! And then I ordered more than what I need like I usually do. A chicken fajita I think....mmmmm, tasty. Love Wawa's read more

Wawa - a wrap and a drink on a table - Convenience Stores Near Me - Charlotte Hall, Maryland

Affordable gas prices and I can also grab a quick meal or drink. Convenience is worth the one-stop-shop.

I have never had so many problems at one Wawa. Between employees just forgetting to make my orders or people walking off with my stuff it's insane. And getting my money back has been a hassle every time and the managers are absolutely useless. Better luck at the Wawa down the street read more

Went from one of the best Wawa locations around to the absolute worst. Online orders either do not process at all, process slow, or are delayed. If you choose a time for pickup, expect it to be an additional 20 minutes minimum. Coffee pots are empty much of the time, premade beverages are pretty gross, sandwiches thrown together from what feels like across the room, and even after the remodel it's pretty dirty in there most of the time. read more

This Wawa is clean and fast, which is always a welcome surprise on the road. Wawa has great food if you order from the screens, and of course the convenience store is always well stocked. On road trips, this is usually our first stop. read more

Always fast good food, plenty of gas pumps, great coffee and free air pump for your car tires.

Much much much nicer people here. Public restrooms-check! The staff is overly friendly. Amazing. I will be stopping at WAwa on my southern Maryland trips from now on read more

It's a Wawa so you know what you're getting but all in all, I actually like the subs, and ordering from the screen. I do love the roasted peppers on my sub even though it makes it a little sloppy. And Flo does a great job keeping up the morning coffee rush during the week. read more

Wish there was a no star selection but this is the worst wawa from a employee, I used to work and I will not support this specific wawa anymore, because of the amount of insults and the disrespect I get from the management, I was one of the best customer service employees working at the time and everyone i checked out liked me but when it came down to management it was horrible, especially the General Manager David Moore who is very disrespectful and real petty. I wouldnt give this a rating and would never support this store anymore. read more