I would be hard pressed to ever again walk into a Wawa.
For years, I was a fan, becoming one of their first rewards members. I regularly purchased gasoline, food, beverages and Wawa gift cards.... many gift cards.
In recent years, Wawa made changes... Not for the better.
Wawa changed their rewards program, giving less and less as the prices on their sandwiches, etc went up and up.
Often times, I never received credit for my hoagie purchases, even though the cashiers scanned my card. Most of the time, I had thrown the receipt away. When I remembered to save the receipt, I called their corporate number to give them the info, only to be treated like my call wasn't important.
After Wawa installed the automatic change machines connected to the cash register, I was shorted as much as 40 cents on several visits.
The final straw was this past week. Wawa sent out an e-mail on Dec 11th 2024 stating that any Wawa gift certificates over $75, purchased by a certain date would ship out for free with the code FREESHIP. Since I planned on purchasing a $100 gift certificate, I wanted to take advantage of their offer.
There were issues with the Wawa site. It refused my credit card numerous times, resulting in my credit card company freezing my card. I called Wawa customer service who transferred me to Halo Branded Solutions, the company that handles Wawa offers. As it wasn't resolved with that call, the Halo rep said that she would call me the following day, which she did. That next morning, she told me that their system was down and that she would call me later that day, which she did. It still refused my credit card, even after I got the freeze removed. She offered to try my other credit card and it went through.
During our numerous conversations, I had expressed to her that the only reason I called was because I wanted to take advantage of the free shipping on their gift cards.
I gave her the recipient's name (which was misspelled on their e-mailed receipt) along with my info. Later that day, I saw a charge on my credit card for $107.18.
I called and spoke with a different rep, explaining that there shouldn't be a shipping charge. Her ready answer was that the bill initially shows the shipping charge, however it would be removed when the gc ships out. Shortly after we hung up, she called me back stating that she was told that unless I get a "virtual" number (rather than an actual card), there would be a shipping charge. I didn't want a virtual number, as they easily get misplaced.
I told her to cancel the order. Shortly thereafter, I received an email from Wawa stating that my order had been cancelled and that my payment was refunded.
3 days later, in checking my credit card statement online, I saw that the $107.18 was posted to my credit card. I immediately called my credit card company to dispute the charge.
Thanks, Wawa. The e-mail you sent out is misleading, your website malfunctions and your help is less than impressive. read more