1. Waxing Queen

    1. Waxing Queen

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    West Palm Beach, FL

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    Waxing Queen

    3.0 (2 reviews)

    By appointment only

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    2 months ago

    Horrible, unprofessional service. Too much gossip & speaking about people's kids. Did not like it

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    6 years ago

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    European Wax Center

    European Wax Center

    4.3(62 reviews)
    4.1 mi
    $$

    I first started going to European Wax Center in 2013, having had countless waxers throughout my…read moretime of going. I have never had such a negative experience as I had this week at this location. When I got in, I was brought back to the room for a full-leg service. I was immediately asked if I wanted to take advantage of the Brazilian wax special, to which I declined. I was then asked if I at least had the wax pass, which I said no I do not, and I'm not interested in dropping a larger amount of money right now, I'd rather just pay monthly. The waxer then said "so you're okay with paying full price?" And I said yeah, it just makes more sense to me financially. By this point, I was already in an uncomfortable position as I'm laying on the table and she's giving me a judgy tone about my financial decisions. The waxer continued to try and talk about the wax pass to which I then asked her to please stop as I will get irritated. She then went silent on me, and I could tell she was rushing to do my legs and when she was done in half the time than in normally takes, I looked at down and saw a very poor waxing job. I asked if she could touch some spots up, to which to said "well you don't put your legs in the proper position for waxing". However, throughout the entire service I was never told when she wanted to move my legs in certain ways for her to get to spots. I told her she could have said how she wanted my legs to be position, and claimed I was being very rude for the way I didn't want to talk about the wax pass, and that she was ending my service. She proceeded to go into the lobby (in front of another customer) and says "don't rebook this client" to the lady at the desk. When I told the desk lady what had happened to the best of my ability because I was so overwhelmed, she profusely apologized to me, immediately said she would comp my service, and offered for the wax manager to do touch-ups. I declined, as I just wanted to leave. I wasn't going to leave this review since the lady at the desk was very sweet to me and seemed to actually care about how I was feeling, and said I would be comped for having such a negative experience. However, today I went to a different EWC location to get my legs touched up, I paid the price of a half-leg service ($55) which I was fine with since about half of my legs were still unwaxed after yesterday. A couple hours later, I got a call from the manager from this location saying I have an open balance for $80 and asked me to describe everything that had happened. I reiterated the entire story, to which she apologized, but said to "put myself in her (the waxer's) shoes". She proceeded to tell me that the waxer said when I texting on my phone (I was texting my friends about how uncomfortable I was), she looked at what I was typing and claimed I typed that she was a "b****" (I didn't). I told the manager that not only was that not true but makes the situation even more unprofessional because she should be fulfilling the service, not worrying about who or what I'm texting. The manager proceeded to say that "they aren't allowed to comp services" even though I was told yesterday something completely different. So I asked "Was I lied to?" And I was told "No, she just didn't know we can't comp services," and that I could've stopped the service at any time and requested a different waxer, like she was excusing my waxer's attitude. So I ended up paying $135 for the worst wax experience I have ever had in 13 years, since I didn't want to stay and get a touch-up in such an uncomfortable space. If I wouldve known I had to have paid the $80 anyway, I would have come back to the same location a day or two later for a touch-up. Generally, I do have good experiences at European Wax Centers which is why I have been going for so long. So if you want to go here, the only thing I recommend is not booking with Sam unless you want to be treated rudely and have the manager call the interaction a "miscommunication."

    Marissa is AWESOME! I read previous reviews and the comments were basically the same. She is such a…read moregentle person that really takes the time to care. Before you schedule your service be sure you are booking this appointment with Marissa. You won't be disappointed!

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    European Wax Center
    European Wax Center
    European Wax Center

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    Essentials Spa - I opted for sparkling water rather than Prosecco or wine.

    Essentials Spa

    4.5(60 reviews)
    2.3 mi
    $

    I've been a client at Essentials Spa for several years and all my experiences have been positive…read more More often than not, I receive massages from Marbelis and opt for her husband Carlos when she isn't available. Rhonda is my go to for facials as she's literally one of the BEST local estheticians. She does a superb job and I actually relax enough to fall asleep during her facials. On this particular visit, my go to massage therapists weren't available due to the fact neither work on Sundays. At Rhonda's recommendation, I booked my massage with Stephen (sp?) which turned out to be a solid choice. He did a fantastic job gauging my needs and delivering a deep tissue massage without me needing to remind him about the pressure. Moreover, he was both kind and professional. I wouldn't have any reservations about utilizing him for future massages. Finally, they're offering a variety of Mother's Day specials through the end of the month. I took advantage of the Mom is Queen Bee and I departed buzzing like a champ! 10/10 experience~

    I've been coming to this massage spa for over a year, and it used to be one of my favorite places…read moreto relax and recover. Unfortunately, over my last five visits, the quality of service has declined significantly, and my most recent experience was disappointing enough that I felt compelled to leave a review. My girlfriend and I booked a couples massage for 3:00 PM. We arrived early at 2:50 PM, but were left waiting for approximately 20 minutes before our session actually began. Despite the delayed start, the massage still ended at 3:50 PM, meaning we did not receive the full hour of service that we paid for. One of the small touches we always enjoyed after our massages was being able to choose a complimentary beverage. We have consistently chosen the red wine option because it's something we look forward to at the end of our sessions. Unfortunately, even that simple detail was incorrect during this visit. The biggest issue, however, was the massage itself. I always book a deep tissue massage because I work out six days a week and have lingering back issues from playing college football. I rely on deep tissue work for recovery and pain relief. This session felt nothing like a deep tissue massage. Honestly, it felt as though lotion was simply being rubbed onto my skin with very little pressure or therapeutic work being done. I left feeling exactly the same as when I walked in. In fact, I was so unsatisfied that I immediately started calling other massage establishments in the area to see if I could get another appointment that same day because I received virtually no benefit from this session. I am not someone who complains often, and I am usually a very generous tipper when I receive good service. This was one of the few times I have ever left without tipping because I genuinely felt that neither my girlfriend nor I received the experience we paid for. It's disappointing to see how much this place has changed. What was once a reliable and enjoyable experience has become consistently frustrating. Based on my recent experiences, I cannot recommend spending your time or money here. There are better options in the area that will provide the service and value you expect.

    Photos
    Essentials Spa - Birthday Greeting Upon Arrival

    Birthday Greeting Upon Arrival

    Essentials Spa
    Essentials Spa - Waiting room~

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    Waiting room~

    Waxing Queen - waxing - Updated July 2026

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