Poor experience with staff here. No care given. I was embarrassed when it was insinuated that I…read moremay be a theif. I asked to exchange smartwool socks in original packaging with original store sku label on there. I wanted a mid height not low ankle but had no receipt. No help there just insulted when it was explained as it may be stolen. Im sorry....no receipt no exchange. For the record to staff there Sku's are an inventory control system and point of sale pricing tool and its insulting to be told otherwise. They know if it sold from that store. Inventory is what I do as part of my business.

Samantha the manager was AWESOME! My kids hate trying things on and my 9yr old needs new snow…read moreboots. I bet him $5 they could find his size within a specific amount of time. She ran around the store with us and joined in on it running to the back getting sizes and laughing at our silliness. Now he ONLY wants clothes & footwear from EMS!!! Ty for making it fun!

A New England classic, LLBEAN. The name itself represents Quality, Outdoors and exemplary Customer…read moreService. The Wayside Commons store located in Burlington, MA Is especially known for its dedicated and knowledgeable sales staff. I prefer shopping here as the employees excell in product knowledge and will go the extra mile to locate product and place orders through scouring inventory in other LLBEAN store locations. Simply the BEST.

Wow, I forgot how helpful people could be at the store! L.L. Bean is one of those stores I forget…read moreto come to when I'm looking for outdoor equipment. I have a big hiking trip coming up and decided to get some gaiters when I saw the forecast called for rain every day. when I arrived, I asked someone to help me find where they were. I asked her how to know whether or not I was getting the right size she not only told me what to look for and how they should fit, she suggested that I go try on a pair of hiking boots just to see how they feel with boots on when I move around. I went up to the shoe section and told them I was just there to try on boots to try on with my gators. Even knowing that I had no intention of buying hiking boots, this young man brought me out three pairs of hiking boots to try on. And yes, I realize this all may be a ploy to try to get me to buy hiking boots.... But the attention to detail is spot on! I came over to try on gators. He brought me only waterproof high cut boots. He also stuck around and helped me figure out which size gaitors to get. Well, I am now a happy customer with a good set of gaitors and yes, I also bought the hiking boots. They were on sale!

Found a good pair of skates at a resonable price. I got the other things I needed and I bought a…read morenew jacket that I didn't need but was a a great sale. Will always think of this place as TONY LUCCIS.

This is Pure Hockey's newest location in Massachusetts and it very well could be their biggest. The…read morestore is absolutely huge! Nearly half the size of a CostCo and completely dedicated to all things ice-hockey (and lacrosse). There's entire sections of very well stocked items from skates and sticks to helmets, gloves, and various other things. There's even stuff for coaches and referees and random other things like NHL-related apparal and memorabilia. I originally headed there after calling them to inquire about a specific item: I needed a large, senior-sized cup and supporter. No other locations had it, and I couldn't order it online as I needed it for something in a few days. After calling about 5 stores I called them. They had it in stock but originally refused to put it aside for me to pickup. Since there was a real shortage, I needed it to be guaranteed to be there for me to have and after insisting on the phone, they eventually did it. It was a slightly painful process as they took down my name, phone number, address and honestly it was not the best customer service experience I've had. Thus the 4 star rating. With that said, I also got my skates sharpened there, and they did a fantastic shop and everyone there was very helpful. The cashier however struggled to ring me up so they do need to polish up on some of the training. All in all, not a great experience from their staff but their inventory makes up for it. Prices are fair for the most part, and the selection is unrivaled, especially in this location. I'd be hard-pressed to go anywhere else for my hockey needs or skate sharpenings. Plus Burlington is close to Waltham and there's plenty of parking there. Not bad at all.

I have worked with Don for all of my tennis needs for the last 5+ years. His services are spot on…read moreand his advice is even better!

Don was outstanding, I called him to add a new grip to my racket and he told me he could have it…read moredone quickly when I stopped by. Excellent customer service, I highly recommend going to Nett Strings for racket repairs or to purchase a new racket.

Not that anyone is reading reviews of the mall lids before buying an over priced hat from a teenage…read morewho has no interest in being there. Went on a Friday afternoon with my daughter on our way down to the Red Sox, my 6 year old daughter, very excitedly said that we were going to the Red Sox game to the person working here and was totally ignored, no acknowledgement, no excuse for something like that automatic three strikes from me but it got better. She tried on a couple of hats that weren't a good fit, wasn't offered any kind of assistance or hey the kids hats are here and was just asked are you all set to check out. Finally found a hat for $40 that kind of worked and was handed a cell phone and was told to enter my email.. said I didn't want to and at that point teen angst refused or do or say any else, I swiped my own card, grabbed the receipt from the print out and said goodby, forever... ,

Went to Lids to purchase a hat for the Women's Soccer World Cup and was rudely greeted by an…read moreemployee that snickered and loudly remarked "NO ONE WATCHES WOMENS SOCCER". We decided to leave and will never be returning to any Lids stores going forward.

The Lululemon at Burlington Mall is very nice! Pretty big location and I'd say, is the biggest…read morestore location that we have in Massachusetts... bigger than Natick & SSP. Very spacious, has a lot of inventory it seems like, and staff is nice. Their sales section was not too shabby either. Checked out their store after Christmas and there was a lot on sale! Highly recommend this location as they have a lot of inventory!

Definitely a lululemon convert. Never owned any until the lady put me on and I like their clothing…read moreespecially for lounge wear and gym clothes. This location is clean, and racks are always in order. They always seem to have full size runs and plenty of the seasons colors in stock. Most of the stores have a very small guys section in general, but i think the company is getting a little better on that. They have some of the clearance racks in back by the fitting rooms and their staff is pretty attentive anytime we've popped in. Thumbs up!