Gave 1 star because it required something.. I have called and left 5 different messages including…read moreone directly to the carrier. Anthony who is the only VM the personal lines VM goes to never answers or returns call. Commercial lines--same thing no one answers. We need to cancel a policy because we sold the item but can't do that directly with the company and no one at this agency cares enough to return the call or email. So very unprofessional and non client oriented. Don't see how they have lasted this long. Meanwhile the policy is earning premium that we could be having returned to us.

I'm talking way into the future because I don't know if Williams Hess Insurance is still in…read moreoperation and I certainly do hope so! Best insurance service around. Orlando area. Laurie Fabick

Went to get finger printed for a new job. They were fast and efficient. Went in early and was seen…read moreearlier than appointment time. No complaints

Feeling disrespected and looked down upon by my arrogant insurance agent, I got on line and began…read morelooking for reviews about other insurance companies. I wanted to deal with an agent who would treat me right and I liked the reviews I read about the George Franklin Insurance Company in Lakeland, Florida.I contacted a staff member there and I'm so glad that I did. During my appointment there, Ashley and Codi were wonderful to me. They were honest, direct, and thorough, and it was clear that my insurance concerns were important to them. When I left their office all of my insurance needs had been taken care of, and I was happy. These remarkable young ladies have treated me so well and have saved me a substantial amount of money. Betty Patton, Plant City, Florida

From the owner: George Franklin Insurance has been protecting Florida homes and businesses for years, built on…read moretrust, service, and relationships that last. We take the time to explain your coverage and match it to your needs — no jargon, no hard sell. From contractors to restaurants and everything in between, we help make sure your insurance actually does what it’s supposed to do when life happens.

Am new to Florida, but a long time State Farm customer. Robert Lopez at this agency made every…read moredetail clear and easy to move policies and get new policies. Excellent customer service!!

From the owner: To be a helping hand when adversity arises. We help our State Farm customers distinguish and…read moreachieve their dreams. License #: FL-L105417

Been with them for 34 yrs and nothing but good to say about them and their staff. Can't find a…read morebetter place.

I would recommend using ANY State Farm office other than this circus show here. Doing business with…read moreTom Richard's State Farm is like going to one of those restaurants where they insult you on purpose for entertainment. When you call Tom Richard's, you may receive the following: getting hung up on, yelled at, condescending statements, an utter failure to take responsibility for State Farm not billing you for 3 months, being refused to talk to the actual agent with your concerns, having to force corporate to launch a full investigation into the agency, incompetence abroad, lack of communication, lack of professionalism, and general excessive drama... over insurance. From June to August 23rd of 2022, Tom Richard's failed to bill me for 3 months but retained coverage. I called on July 1st, 2022, to notify the agency that I have received zero bills (and my app says "no bills due") and the "Customer Service Agent" said "no worries, that bill will drop just look for it." She did not even check on it... this is important. That statement was her taking responsibility. Fast forward to August 23rd, I had to call AGAIN with the same person who FINALLY decides to do the bare minimum and check on it. She acts as if State Farm did nothing wrong & didn't drop the ball (and that she didn't do her job) and then used the following phrases to blame me (the customer) for not paying bills... that aren't... available: "you know you have this bill due every month, you should have called in more often," "you're trying to blame State Farm for not paying your bills," "you're riding around on insurance by the Grace of State Farm," and "you will not talk to the actual agent, you'll talk to the office manager." After calling corporate and filing complaints, they have launched a full investigation into the lack of professionalism, lack of competency, and general terrible customer relationships. I've spoken with multiple corporate agents and they were abhorred at the unprovoked comments from their employee, as well as other local agencies that were abhorred by their treatment and incompetence. Other former customers I know also noted their lack of communication and randomly cancelling their coverage. Why should customers have to chase down office drones who can barely function to do their bare minimal jobs on a computer, only to be insulted & hung up on?

I recently switched my insurance company to Progressive Insurance because I had gotten a New Car…read moreand everyone was saying Progressive is the Best!! 6 wks after I purchased my vehicle I was in a bad accident ( NOT MY FAULT) I got hurt. My insurance adjuster was SO RUDE AND NASTY. Jarrett has treated me so bad throughout this whole thing. I had a Small named insurance company before I switched to Progressive and can Honestly say that I will be switching back. I never knew your own insurance company would treat their customers in such a nasty way. Then wouldn't even adjust my insurance for a refund after the accident. My Lawyer had to get Nasty with them on more than one occasion. So if this is THE BEST INSURANCE COMPANY, I would rather NOT drive. WORST EXPERIENCE EVER!! JARRETT YOU NEED TRAINING