You want the truth? Here it comes... If there was a gold…read moremedal for customer service Michelle would win it. If there was a cash prize for going above and beyond Michelle would win it. I wasn't a State Farm customer but had a question about my policy (with a competitor) and she took the time to answer my questions. She casually asked me if I wanted a quote from her and my response was a sarcastic "yeah right!" I had always heard that State Farm was the most expensive in Texas and doubted she could even come close but I was SO WRONG. Michelle is saving me $90 a MONTH! I'm serious! I've got the coverage I need and am not stuck paying for "options" that 1) I don't need or want and 2) didn't know I had with the other company. To sum this up.... "superior customer service" + "saving money" = satisfaction Great job Hank Gerdes on having Michelle be part of your team.

I was shopping for home owners and vehicle insurance bundle price shopping. I called them for…read morequote. They were supposed to call me back. They never did.

Recently moved from Chicago. Was already with State Farm. Here are some thoughts about CPSF:…read more -Jackie made our transition with State Farm from Chicago to Austin area seamless. -She helped me get new estimates for auto and homeowners insurance. -Jackie answered all my questions, was proactive, and responsive. -Even followed up with me after I called over the weekend, and spoke with someone from the SF call center! Highly recommended!

Kyle Harrison was such a pleasure to work with. He explained to me in detail the coverages for my…read moreauto and homeowners insurance policies. I really appreciated that he offered more coverage but was not pushy about me purchasing them. I highly recommend this agency for your insurance needs!

Today Tanya helped me figure out the simplicity of setting up the Beacon in my car, which turned…read moreout to be a lot easier than I realized. She was kind and patient with me. I also signed up for road service which was a lot less expensive than the road service I've had for the last 20. I didn't bother checking out a better rate because I'm pretty sure I have the best one for my car, rental and personal items and now road service. I'm very happy with this State Farm Agency under Trish and after a decade with them I have no interest in changing. Highly recommended!

I worked with Kim to transfer my auto insurance coverage from New Hampshire to Texas. Kim walked…read moreme through the policy components and the timing of the transfers from State Farm in NH to my new policy in TX. Thanks Kim! Amy C.

We struggled with getting responses to our concerns but after concerns made their way to Mark he…read morewas hands on and extremely knowledgeable and helpful.

Best Insurance dude - ever. I've been a customer for years. It's good to know that he has my backread more

Bridgette Hearne has been our State Farm Agent for over 20 years. She has always been very friendly…read more& knowledgeable. Bridgette answers our questions promptly & has helped us to make decisions about our insurance. Her staff is also very helpful. My wife & I highly recommend Bridgette.

I have been with State Farm for 15 years, and Bridgette for the last 7 or 8. I have always…read moreappreciated the personal, efficient service I get from this office. Very little in my life is as simple and easy to deal with (and cheap!) as my car and renter's insurance. I wish more of the services I need made things so easy!

Working with Kevin Ward was a great experience. Very professional, detailed, answered all of our…read morequestions quickly and accurately as we moved three policies to this firm. Highly recommend this firm and working with Kevin.

Excellent Service and Trustworthy Care!…read more I've been working with Edin at Benjamin Fry Insurance for over a year now, handling 6-month renewals, and he has been absolutely fantastic. He always secures the best possible price for me--in fact, my most recent renewal just dropped by about $300! In this current economy, that kind of savings and dedicated customer service is hard to find. Benjamin Fry is a smaller business, but that's exactly what makes them the best. They genuinely care, always remembering names and proactively addressing any issues that might come up. In today's world, having an insurance team you can truly trust means everything. They simply don't make businesses like Benjamin Fry Insurance anymore. I'm incredibly happy with their service and will definitely be sticking with them for the long run!

I called this agency just to get a quote and to compare with others. I was impressed on how David…read morehelped me. He was also able to adjust limits and options based on what I want. He'd give recommendations but never insist. We had some bumps but they were addressed promptly. Overall I am happy with this agency and looking forward to be working with them in the future.

***Look No Further than Carrie Welch's Office***…read more I've had State Farm for 12+ years. I think I've used them maybe two or three times in those years. But that came to an end when I was moving my family and I across states. When I got here, I knew I needed to move my info over to an office here. I was looking at reviews and found Carrie Welch's office. Let me tell you, I am so thankful to find her office. An unfortunate incident ( this is my 2nd claim with them, I'ved had some bad luck lately....) had happened to me on Saturday night, I am even too ashamed to publicly say what happened. Let alone have to call insurance to explain what happened to see if I'm even covered. So I called and spoke to Dominique. Dominique was very understanding, kind and professional about my situation. Told me not to worry about it, gave me a little pep talk, and to stop beating myself up over this incident. His kind and great attitude kept my hopes up. He expressed to me that It's a big oops, but not to worry that he will get working on it. He called me back and assured me that my incident was covered. Let me tell you, I was ecstatic about the news! It was like a massive weight was lifted off my chest and I could breathe again, not to mention that the sick to my stomach knot in my stomach subsided. Throughout the whole process, Dominique has been very attentive with follow-ups and communicative. I am lucky and thankful to have Carrie Welch's Office, Team, and Dominique on my side. Their lingo is " like a good neighbor, State Farm is there". Shoot, the way I've been treated, I feel like it's family at this point. THANK YOU!!!!!!!

I have maintained insurance with State Farm for many years, and I appreciate the incredible…read morecustomer service provided by Corrine Howard and Bob Jennings. They are helpful, attentive, and responsive, and they make me feel like part of the family! I recently had to file a claim, and I am thankful for having such a helpful and efficient team to work with!

I was very impressed and pleased with this company. I sent out a Yelp request for renter insurance…read morequotes and was contacted almost immediately. Sylvia called me and, a few questions later I had a quote I was very happy with. The paperwork was completed and emailed to me within 20-30 minutes. One of the best customer service experiences I have had in a long time. 5 stars!

Becki is the best. I was referred to her from a friend of mine at church I think about 3-4 yrs ago…read more I'm a senior citizen, and sometimes we tend to forget/ blend things. She has always made sure to stay on top of my insurance to make sure that I was always covered. And always a pleasure to talk to while ( she) was taking care of the business necessary to keep me updated and correctly insured. She is a blessing.

When I had gotten my six month renewal for my auto insurance, I was floored by the amount…read more Considering I barely drive any more. So I decided to look around to see if I was getting the best deal. Jumped on Yelp for insurers in my area with high ratings. Went onto their site and filled in request for quote forms and waited. Out of five, two waited a week before sending me a follow up. One was rather high also. And two were very reasonable. Linda at this location not only send me a quote but followed up with a call to ask me a few questions. Those questions lead to a discount. After a couple more calls back and forward, my final cost was less than half the price of my current insurance. I gave them my credit card to cover my auto and home insurance. A few days later, I get paperwork to sign and decided to drop them off personally. Got to meet both Linda and Becki, very pleasant women. I will update my review after I make any claims