You want the truth? Here it comes... If there was a gold medal for customer service Michelle would win it. If there was a cash prize for going above and beyond Michelle would win it. I wasn't a State Farm customer but had a question about my policy (with a competitor) and she took the time to answer my questions. She casually asked me if I wanted a quote from her and my response was a sarcastic "yeah right!" I had always heard that State Farm was the most expensive in Texas and doubted she could even come close but I was SO WRONG. Michelle is saving me $90 a MONTH! I'm serious! I've got the coverage I need and am not stuck paying for "options" that 1) I don't need or want and 2) didn't know I had with the other company. To sum this up.... "superior customer service" + "saving money" = satisfaction Great job Hank Gerdes on having Michelle be part of your team. read more

I was shopping for home owners and vehicle insurance bundle price shopping. I called them for quote. They were supposed to call me back. They never did. read more

We used this State Farm agent/location for the four and a half years we resided in the Buda, TX area. For the most part we interacted/communicated with Allison Rogers via email when we had a need to update information/plans, who was always very helpful and responsive. Everyone I ever interacted with there in-person was also cordial and ready to assist. Overall we had a very good relationship and experience with them. We never had to file any claims or anything, thankfully, because nothing ever came up in those 4.5 years to warrant a need. These folks were also very helpful when it came time to do a state-to-state transfer to our new State Farm agent in our new location where we moved to, as they got us in touch with the nearest agent and forwarded all our information along to get the process started easily. read more

Great team here in Buda. Very proactive. I've had State Farm insurance for 20+ years and have been pleased with their service. It's nice to have a relationship with your insurance provider and be able to call when you need help or have questions. read more

If you want customer service, someone to answer the phone, someone to return your messages, or your agent (Hank Gerdes) to show up for an appointment then this is not your State Farm agent. read more

Buyer beware. I recently terminated my service with State Farm Agent Hank Gerdes due to billing inconsistencies and irregularities. When I brought these things to their attention, they were met with little regard and blame on "system errors" and/or the technology portals they were required to use. Understanding this could be the case, I reported the errors (like unselected add-ons for Term Life Insurance) each time I'd see them automagically pop up on my account. The staff I worked with indicated they'd get the charges removed, only to later find out it never occurred. Because of the low dollar amount(s), $3 to $5 charges, I did not always catch them. As a feature and discount for their service, auto pay was encouraged and incentivized--hence the problem of having to catch the error and seek a remedy. After having this occur 3-4 times, I decided to go to cancel and move to another vendor. My policies canceled with them on 3 Feb 2022. I was not refunded my pre-paid premiums until 9 May 2022. Multiple calls to the office. Multiple expectations mismanaged. Multiple excuses. Much frustration. I personally spoke with Hank Gerdes, Parker Jenschke, Andrew ?, and finally Allison Rogers. All but Allison spoke in circles and gave me, what I can best describe as "the run around." This has tarnished the State Farm brand for me. shame on you Hank Gerdes and Team. Should you/anyone need insurance services, I strongly encourage all to look at other options. read more

I want to thank Azaria with State Farm for helping me out with my policy! I got a great deal on my car insurance saving me almost $50 a month and with that saving I was able to get a whole life policy with riders for my kids..Thank you again Azaria! Tonya S read more

I have been a customer at this fine establishment for about 10 years or so. I am a satisfied customer. I recently changed cars for the first time in several years and shopped around. Big Mistake! I just let Michelle handle this for me and she did it RIGHT. Saved me about $110/month over the nearest competitor. Do not go anywhere until you give her a chance. This is THE place to be if you want the right price and GREAT coverage. read more

I'm sorry the other person had a bad experience. I thought the ladies in the office were incredibly helpful. They always called me back and went above and beyond to assist me with my issues. State Farm is a bit higher than most, but in the past when I've had problems, they helped. They made it right and were available to help me. read more

I just moved to the great State of Texas and needed to move my auto policies. I had the wonderful pleasure of sitting down with Michelle Morphis. She is very charming and very knowledgeable. I know the whole process of transferring policies takes about 20 minutes, but I was with Michelle for an hour...just laughing and having a wonderful time. I would recommend Michelle to anyone who needed a competent and charming insurance agent. YOU ROCK MICHELLE!!!! read more

I have had every insurance company under the sun in my 22+ years of driving. I have ALWAYS come back to State Farm. I agree, they are more on the pricey side, however, I have learned from age and wisdom, you ABSOLUTELY get what you pay for. I have been a client of Hank Gerdes office since 2011. The ladies in the office have ALWAYS been prompt on returning calls back (usually within 24 hours). I know I am NOT their only client and respect that fact. If I need to ask the "Big Guy" (Hank) a question, I get the same courtesy. I have had to file a couple claims and let me tell you "NO ONE COMES CLOSE TO THE PROMPT, COURTEOUS AND CONSIDERATE SERVICE HANK GERDES OFFICE AND STATE FARM OFFER". Thank you ALL and keep up the outstanding service! (Love ya Allison-YOU keep on ROCK'N IT!!!) read more

I love having Michelle Morphis as an agent. She is so knowledgeable and always helpful!! Thanks! I really appreciate the quote and so glad you were able to save me some money! You've got a customer for life. read more

I can't say enough good about Michelle Morphis. She is always available for questions. Any time I've had to make changes to my policy they were handled immediately. I had State Farm for years before buying my first home. When my wife and I moved to Buda we connected with Michelle. It made great financial sense and her level of customer service made us come back to State Farm. read more

Arthur made sure my policy was transferred over to my closer location. He also saved me some money but with a lot more coverage. Friendly staff, and helpful info. read more

Deceiving, awful communication, bad customer service. I got a quote for auto insurance and they were by far the lowest. Of course after speaking with the rep about my details, my quote went up. It was hard to get a hold of her via phone a lot of the time and I spent over a week emailing her back and forth to work out my policy. They included a renter's insurance discount even though I didn't ask for it. I don't rent and I indicated that when I requested my original quote. I thought that was a little deceiving. They were still cheaper so I decided to get my policy with them. I called to finalize everything and had to speak with someone else because she was unavailable again. I was given a rate that was $4 more than my original quote. Again, still cheaper and I was so irritated with the situation but I needed insurance so I just did it. I'm in between jobs so I don't have the luxury of being picky. I need whatever is cheapest. Then I went through my emails. I had a PDF document showing my rate quote I was expecting to get originally. I was pretty furious at this point and felt cheated. I emailed the lady and told her I needed that rate honored or I would be canceling. She kept claiming that rate was with renters insurance and she could not. The quote did NOT have the renters insurance discount applied and I had to send a couple of emails asking her to look at it more carefully. That was in fact the quote she gave me with all the correct info. After about a week she told me they would honor it. Great! Not the end of my troubles though. I wanted a rate adjustment for my first month's payment since it was based on the higher rate. I checked in to see how much I was getting refunded and when. She said she was waiting for the main office to process it. Now two weeks later I still don't have a refund or know how much I'm getting back. I have emailed her again to follow up and I'm waiting to hear back. I wasn't even told when my monthly payments would be coming out. Something that you would think is common sense to tell a customer. I'm waiting to hear back on that as well. Also, they charge you $2 for your first payment transaction and $1 every month for recurring automatic payments. Wait, so they charge you extra when you are making your monthly payments convenient and guaranteed on time for them? Yep. I never get all my questions answered when I email her. They're very simple questions like "when does my auto payment come out?" and "when will I get my refund?" The answer I got was "it looks like the front office is backed up." Still didn't answer my questions. So. Frustrating. Overall I feel like this place is deceiving, dishonest and awful at communicating. I don't know who Hank Gerdes is but of the 3 people I spoke to in that office during all of this, he was never one of them. They were all nice on the phone, but the communication and attentiveness is just beyond awful. Bottom line is I have a good rate and I have insurance. If I were employed right now I would gladly spend $10 more a month for a less frustrating experience with another insurance company. read more

I called in search of getting a quote for auto insurance. Andrew took my call and was beyond helpful!! Very personable. I've been with my old (only insurance company) since I was 16. Andrew made me feel right at home and took GREAT care of me!!!!! read more

Very poor customer service. The Agent and other staff, do not return phone calls nor do they follow up even after promising to follow up! read more

I am highly disappointed with this Agent Hank Gerdes and his Team. I was swindled in by "lower rates" which was only by a few dollars. I had been with Geico for over 10 years and was trying to save some money wherever I could, which was a big mistake. The extra few dollars spent with Geico is highly worth it! Geico always has a support team and agent to talk with, who are proficient and quickly respond to questions and if any - issues that may arise. I worked with Andrew Cousineau who insured because they were local, and had an office to go to, I could depend on them.... Not true...him and his office were hard to get ahold of and he dropped the ball on my auto and home policies. It was over a month and nothing was canceled or transferred over. I would have been in a financial burden during the holidays if I didn't call Geico and asked questions. They quickly found out nothing had been done and at that moment I knew I made a mistake going with State Farm. Within minutes Geico called State Farm and cancelled auto and home polices with them for me over the phone and got me back on track and provided great customer service! Hank Gerdes' branch is highly NOT recommended if you need proficiency and customer support and not worth the few dollars, you'd think you'd be saving. Don't be fooled with a few dollars cheaper, there's a reason why they are cheaper, and they proved it! read more

Hank Gerdes is an excellent insurance agent. His office handles the auto insurance for our fleet of company vehicles and is always quick to respond... and always has a great attitude! We cannot recommend him enough. Do yourselves a favor and give Hank a call! read more

I have been using Hank Gerdes State Farm for 3 years. I started there just out of convenience of his location to my job. I have established a great relationship with Hank over the years and he is a very personable and helpful individual. Yes he is a salesmen and his business prospers through sales, but what he recommends to you comes from his heart to help you with your needs. I highly recommend using Hank Gerdes State Farm because he is the best in his industry! read more

Great staff with friendly faces all around. Recently moved to Buda and Arthur helped me out greatly making my transfering easy! Would recommend this location for your insurance needs! read more

Love state farm! They helped my husband and I switch from Allstate. They have great rates and office staff are amazing! Michelle Morphis was very professional and quick! read more

My home, car and boat have been insured by Hank Gerdes State Farm Agency for the past three years and I have been very pleased with the service and attention to detail they have provided. When I first called about insuring a house I was purchasing, they provided a quick and easy to understand quote. Through subsequent conversations, we discussed transferring my car and boat that was insured by another agency over to State Farm, which I ultimately did. At the end of the day, I was able to save over $1,000 per year on my combined insurance premiums with the help they provided. They continue to offer great support with notifications on available cost-saving measures I can take, or notify me if there are any changes to the current policies. Hank Gerdes State Farm is THE place for all your insurance needs. read more

I had originally sought out a quote from State Farm online for car insurance and after reviewing the policy and amounts decided not to go with them. Every couple of months I would receive a call indicating that I would be saving a ton of money by switching to State Farm. I was reluctant but after many many phone calls, I decided to switch. I was told my insurance policy would be the exact same as what I had with my other provider and my deductible would be less. I was pressured into paying the first installment before the policy was sent over, my first mistake. The next day I received by email my policy and notice of electronic signature, the quoted amounts had gone up (I was told that this happens when they put the VIN number of the car in and that they had no control over it). And after reviewing the documents I was shocked to see several waivers that I was declining major coverage on my car that I was currently carrying and that are required by my leasing company, my second mistake not getting these to review prior to making a payment. So I called and emailed my representative and was told that it was not included and a revised quote would be forth coming, that he was sorry and he wanted to mitigate his errors and that he wanted to earn my business. So after receiving the revised quote for more money from another individual from this company, \I was no longer saving a ton of money or any money, I was actually going to be paying more because I would be loosing the multiple policy discount I was receiving from my other provider. But the "good news" was my deductible would still be lower. At this point I was so frustrated that I decided that I was no longer interested in switching and indicated that I would like a refund for the initial payment. I was told that the check had been cut and mailed out but I am still waiting for my refund. So my word of caution is to make sure you check line by line the items that are included in your policy or excluded and that you don't make your initial payment until this is verified. Don't take the representative's word that are looking at your current policy and they are quoting you the exact policy but with a better deductible. read more

Kudos to Hank Gerdes-State Farm! Staff there is always friendly and very knowledgeable. Jahveniz you rock!

I called four or five groups with recommendations to find a local agency for my home and auto insurance. Most were competitive and national, but on the phone the people that impressed me the most with their efficiency and knowledge was this agency. I spoke with Racquel on one day and the next day decided to drop by the office and meet the people I was thinking about doing business with. Racquel was busy in a meeting, but Andrew Cousineau stepped out from his office and greeted me immediately and pleasantly. He apologized for Racquel not being available but pulled up my information that she had entered in the computer, and the rest is history. He was very efficient and was able to go through all of the particulars so that I knew what I was getting. Hank stepped into the office for some reason and I introduced myself and it was nice to meet him. Very personable and gracious. I live about 5 miles away so I like being able to go over to the office if I need to. Hopefully I will never have a claim! But I do feel comfortable doing business with them and would highly recommend them. I will update in a year LOL. read more

I have used Hank and his team for my insurance needs for over 7 years and have continued to be impressed by the level of customer service and attention to detail. I highly recommend them. read more

I have used Hank for life insurance for the past few years. I have found Hank and his team very helpful and professional; they have made it very easy on me read more

I deal with insurance on a daily basis and this agency has always been the best one I have ever dealt with. They have always been honest with me and if I have had an issue they always seem to resolve it in a timely manner. I recommend them to all my customers because I know that they will treat my customers the way that they treat me. I hope that I never have to switch to anywhere else! read more