We were having a sewer backflow. WD came and chewed out some roots. 2 days later we had a repeat flood. We called them back, they returned, and said they couldn't find anything (maybe they should have looked more) and because of that the guarantee was voided. Well we just had another flood, and in addition the place where the guy opened and sealed with blue teflon{?) tape is leaking because it isn't oriented properly.I would not recommend this company at all. read more

Wayne's Drains - Port is leaking becuase it wasn't properly oriented as the pipe was screwed back in. - Plumbing Near Me - Burlington, Massachusetts

I live in a condo and had some water backing up in my bathroom sink, which I suspected was from water usage in my neighbors unit. I called the company who does plumbing work in our building and described the problem. They said it was a drain issue and suggested I call Wayne's Drains. Well, I'm glad I did! The answering service was prompt and within 2 hrs. "Little" Wayne was at my building. He was very polite, personable, and knowledgeable. He helped me understand the issue as well as steps I could take to prevent future drain build ups. No one wants to deal with drain issues but "Little" Wayne made it the best experience it could be and his positive attitude about the whole thing made it much less stressful! Thanks, Wayne's Drains!! read more

Just got cut off and almost sideswiped by one of these vans plate # M46396 and then continued to watch it do the same to others. I'm sure it was on the way to a call but in my opinion putting many others at risk of a crash and driving well above 80mph EXTREMELY unprofessional read more

Had a very slow line from the house to our septic tank, made some calls, got the runaround from more than a few. Called Wayne's, was promptly called back, price quoted from my description. They were very busy, warned it could be a few hours, but would get here. Wayne H, called when was on the way to give an update on the arrival, showed within minutes of his estimated time. Very personable, professional and knowledgeable was a big relief to have a "Pro" show up. Hopefully I will never need their services again. But if I do they will be my first and only call. Very reasonable pricing.....especially for the level of service. read more

Called them to help clear the main drain. The guy was rude on the phone. Woman in the background was dropping F-bombs every other word (how professional!). I'm listening to: He had the nerve to F-in say to me...... I F-in told him, I"m not gonna...... Cuz if he thinks I'm gonna F-n take that he's got another thing coming... I had to talk over this woman who is somewhere in their office. I am renting the property that needs work and asked if they could bill me. Not possible. I am not a customer, and they aren't currently taking new customers. Again, said rudely. A polite, "actually we need to collect when we do the work" would have sufficed. I asked if I could make an evening or weekend appointment. He snidely said if I wanted to pay the emergency rate I could. NICE. Attitude is everything, and in the end, I don't think they're really looking for new customers. Stay away! read more

The company I work for has a commercial account with them, and I have not been thrilled. It's not bad, but it's' like they aren't interested in servicing our account. The people who come out are great, it's the office people that don't seem to prioritize us. I know they do some large municipal stuff too, so maybe we are just too small to matter to them. Overall, I can't really complain though. read more

ALL of my sewer was running into my basement sink and then onto the floor when that filled up...and up the pipe into my washer outlet. I mean ALL. Called up Roto Rooter. They quoted me $850 to clean me out. Called up Wayne's Drains.....they sent someone in 20 minutes and cleaned it out for $215. Wayne's Drains 1...Roto Rooter 0 And the Tech couldn't have been nicer. I highly recommend them and I will DEFINITELY be using them again in the future. read more

We just moved into our house and, of course, the drain stopped up within 2 days of moving in. We "sucked it up for a week" and called Wayne's Drains to come in this morning (Monday). Setting up the appointment was simple and they arranged to come between 8 and 9 am. Joe and Wayne arrived at 7:45 and waited in the driveway until the pup and I returned from our walk, came inside at 7:50, cleared the drain with a smile, and were GONE before 8 am. Their prices are reasonable and they are very efficient. I was so impressed and will call them in the future if the need arises. read more

Wayne's Drains is the best! We have used them several times as we have an older home that has some issues. You call and they answer right away, many times I am offered same day service. They try to give a 2 hour window which most contractors do a 4 hour window. When they arrive the technician is very respectful of our home. He has given me tips on the little I can do to help my washer problem. One tech even checked with me and corrected something cosmetic on the pedestal sink that has been installed wrong that made it more stable. read more

When I went to write a review, I noticed a few Wayne's Drains; this is the one I used. My bathtub drain was close to being totally stopped up, taking hours to drain, and the bathroom sink water was coming up into the bathtub. The site office of my large condo complex recommended them as they use them commercially, and Wayne's Drains is familiar with the site sewage and drainage.. I called them,found out they had someone in the vicinity and were here in an hour as promised. The technician used a motor driven snake, found a large clog on my line, not the main, and cleared it. What they quoted me on the phone is what they charged, $135. I would use them again. read more

I've used Wayne's drains several times. Four times in the last year, because they couldn't do the job right. I've had a backed up laundry drain they cleaned out. Four months later, I had the same problem. They came and cleaned it out and sent a camera down, and found no issues. Four months later the same thing. I had all other drains routed to make sure that no other areas were causing the problem. The tech said he ran everything down to the street and it won't happen again, and if it did they would clean it our at no charge since I had now spent well over $1,000 in less than a year. A little over a month from their last visit the drain backed up on to my basement floor AGAIN. When I called, the Owen looked up the receipt and said he would charge full price to come out again. He got pushy and rude when I said his employee said they'd stand behind their work. Wayne's Drain's does NOT stand behind their work. If its not a quick in and out for a couple of hundred bucks, you will be disappointed. read more

We had a crazy clog in our main pipe from the house to the street, so my regular plumber couldn't reach it with his equipment (60 foot snake). Jim came out pronto and with a crazy industrial snake (100 foot) got rid of the clog. It was years of roots in our clay pipes. He took a video for us but we were unable to get it to show (so like a 3 on that). Though the work is messy, Mr. Jim did a very clean job of fixing the situation. Prices are very reasonable, especially given the nature of the work. read more

The most important thing is that when they arrive your tank is full and when they leave it's empty. Other more trivial aspects of their business could use work. Woman on the phone is friendly and helpful, guy on phone not so much, me:"can I get a $ estimate for x gallons?" Guy:"it is what it is, the driver will let u know" - not so helpful. I'm just asking ball park, $5 or $50,000? They also didn't bother to call and let me know they couldn't make it because it was too cold - in fairness they warned me this could happen but come on I'm just asking for a phone call guys so I can go about my day. The drivers/drain techs are always good guys. read more

After calling Roto Router Sunday night and being told I had to wait until Tuesday to get any service I then called these guys before 8 AM on a Monday morning because my sink was clogged in a big way after a dinner party. They picked up right away, told me someone would be there sometime that morning. They showed up about 10:30 and were awesome! Fixed the problem as you would expect, but also did a good look around the house to make sure there weren't any issues and left the job all cleaned up. It just goes to show you -- always go with someone local. Better service every time! read more

This company cost us thousands of dollars. We called them to snake out a clogged pipe and they busted all the pipes up. This is the second time this has happened with them. AVOID them! read more

I had a blockage in my main drain found them online, called their office They got back within 20 mins and dispatched Steve D out. I can't thank him enough, he was able to pull 2 grocery bags of debris out of my main to unclog it!!! Steve was great, polite and patient. Overall great guy great service I'll call them again read more

I called Wayne's Drains this morning. Because I was at work I asked them to call me when they were on their way and I would meet them at home. The tech called as promised just 5 minutes later and arrived at my place literally 30 minutes after my initial call. So great service in terms of how fast it all happened. The tech James was super nice, super fast, and resolved my toilet clog problem in 20 minutes. I had spent a lot of time trying to resolve it myself so it wasn't simply using an auger - he had to pull the toilet up and snake the whole line. They aren't cheap - when I calculate the hourly rate it's a lot - but it was exactly what they quoted me on the phone so no surprises there. Overall I am very happy with the service - fast, professional and my really annoying problem solved. read more

Around 5pm on a Friday evening I saw some water on the basement floor and then saw that the basement utility sink was draining slowly then poured some water in the kitchen sink and saw it come back up through the drain in the utility sink. (The water on the floor turns out to have come from waste water coming up the washer drain.) I called a local plumber I'd used before and they just put in a call to Wayne's Drains who got here a little after 7pm. (They called a couple of times along the way letting me know they were running a bit late but actually no one ever said they'd be here before 7pm.) The two techs who arrived were both good guys, explained what they were doing, etc. (I've owned one house or another for years but had never had a main drain problem before.) They routed from one clean-out first but got stuck in a "house trap" and had to switch to another further down the line. They hit the clog right away (looked like some root infiltration) and got it cleared away. I paid $300 for the visit--upcharged for the "night" call, which I'd expected. Given the alternative, I was happy to pay it :-) read more

This is the second time using Wayne's Drain and I would go back again. It is pricey, but needed my sewer line flushed and it is what it is. At every step they were informative, sincere and kind. They answered every question and offered advice on where to turn next (my sewer line is hooked into a neighbors on an easement). At every step in the process I was given the opportunity with confidence to stop and a plan on how to move forward. Do I wish it was cheaper, of course. But do I feel I was taken advantage of, no. I feel Wayne's Drain is a reliable business and all the employees I've dealt with were courteous and well mannered and on time. Everyone can have a bad day, I certainly was with a backed up sewer line. I felt that they handled a dire situation with profesional maners and guided me through a process that was difficult to comprehend. I am more knowledgeable and can move forward with a better long term solution to a possible yearly problem. I highly recommend Wayne's Drains. read more

We had our sewage pipe backed up and they were the first set of folks I called who was able to respond. The technician came out late at night (near midnight) and fixed the problem and also helped to cleanup the mess (something I had not expected but was pleasantly surprised). If I have any more drainage issues, I'll definitely call them again. read more

PJ earned this 5 star review. We have an old tub original to our old house (built in the 40's) that wouldn't drain. They came out this morning, and things started to go wrong: their snake got caught in the old lead drum trap and there were existing cracks and erosion in the lead parts that couldn't take the pressure of the snake, so they started to leak. Water came through the ceiling into our kitchen below via the light fixtures. It's never fun to see water coming through your ceiling! But PJ and his helper took out the lights, put buckets below to catch the water, and sealed up the cracks in the back-end lead pieces as best they could with epoxy. Then they were able to clear the drain. We will need a plumber to replace the failing lead drum and surrounding parts, but we have piece of mind with their 30-day guarantee (meaning they will come out again at no charge if the drain isn't clear). This was a tricky situation, but when things started to go wrong, they really handled it in the best possible way. I wouldn't hesitate to call them again! read more

While we were away on vacation, we learned that we had a backup of sewage in our downstairs shower. We contacted Wayne's Drains on a referral from Villandrey Contracting and arranged for them to come first thing when we got back. They arrived as planned, and solved our problem quickly and efficiently. Unfortunately, in the process of bringing the equipment into the narrow downstairs bathroom, the technician caused some door and wall damage. We took pictures and called the office, and they offered a refund, and we eventually negotiated a partial payment to cover the repairs. They took responsibility without prompting and sent us a check. Kudos on all fronts. read more

Crisis diverted! It is Saturday afternoon and I am frantically cleaning the house as we are hosting Easter Sunday the next day. Kitchen sink is clogged. Long story short, a friend recommended Wayne's Drains. Called and within 1-1/2 hours Hank showed up! Fixed my drain! We are all set for Easter! Thanks Hank for being so professional! read more

I completely agree with the other reviews. They said they would be here in 90 minutes and came within 15 when I noticed water coming in around the toilet in the basement. The technician was professional, very courteous and did a great job! We call on them every year to cut out the roots leading to the sewer. read more

My tub drain was clogged this morning, so I called Wayne's Drains. The answering service took my info and said I would be called back in 15 mins. I was called back in 2 minutes, and was told I could get serviced today (Sunday) and I would get a call 30 mins before the service. Within an hour my doorbell rang and it was Young Wayne himself. They examined the drain situation and used a power snake to fix the problem in 15 minutes. Great service, much appreciated. read more

I called Wayne's today. Within and hour Jay was here and fixed my clogged drain. He was very professional and friendly. Extremely happy with the service. read more

No better people in the business than the folks who work for Wayne. Super knowledgeable, always prepared with whatever they need for the job already on the vehicle when they arrive, and as a bonus they're fast and very fairly priced. read more

They gave me a two hour appointment window. The serviceman called me when he was on his way and arrived promptly thereafter. He snaked/roto rooted my main drain and removed a sizable root ball. Price was very competitive with another service I used in the past. Everything worked fine for a few days, but then the drain backed up again. I called Wayne's drains back and they were very responsive. They came back out ASAP and snaked again, no charge. Things are flowing fine now. read more

We were traveling back from the cape on 9-16 when your van pulled right up to our vehicle, probably 3-4 feet away while we were going over 70 mph. We noticed the vehicle weaving from lane to lane trying to get ahead of everyone. The traffic was very heavy. He singled me to move over so he could pass. Cars in front of me and pretty much everywhere. He passed on right gave our family the middle finger and continued weaving and cutting people off. I ran a company for over twenty five years and I would not have this a- hole drive my company vehicle with my logo on it. Thanks . read more

The company now has an answering service that forwards messages to the owner or whoever is in charge that day. If you don't get a call in 15 minutes, you are supposed to call back. We have had them come over to pump out the septic tank several times. The guy who comes is professional, quick and clean. The fee is standard and reasonable. The appointments are right away. I have not had emergencies yet but in getting them to come here, we did have the option to pay the night rate, although after the guy figured out what we needed, he suggested that we would be better off just waiting til first thing in the morning. He came at 8 am promptly. read more

I just wanted to say Wayne's Drains did a great job! They were careful fast clean and knowledgeable. And 30% less than Rotarooter. $145 to snake the tub. Rotarooter charged 195 and made a mess. read more