We have used Hometown Heating and Air for 5 years now. They are great. They always respond quickly…read moreif we have a problem and their prices are reasonable. We highly recommend them. Jan and Kirk Bryant​

Hometown never disappoints! We had Ryan out to do our seasonal checkup. Ryan was professional,…read morefriendly, on-time and thorough--very much like all of the Hometown folks we have dealt with. Thanks, Ryan & Wes, and everyone at Hometown--you guys run a terrific, customer-focused business!

These guys are great. Real pros that know their stuff, and not afraid to do the real work. They…read moretook the time to understand the problem, did their investigation, very thorough and took the time to explain the issue. I am no plumber, but these folks are, and they were gracious with their time, and explained it all, and provide options, pros vs cons, best practices, and did not once pressure me to make a decision. Mark, Eddy, and Mike did a superb job. They had no bias, and gave me all the facts and options to make my own decision. At the end of the day, I feel like I can trust them. Real pros. Arrived when they said they would, did what they promise and even more. Fantastic experience. If you want a plumber you can trust.. look no further.

I requested TE to come out and diagnose why an existing circuit was not getting power. Instead of…read morejust fixing the circuit, I agreed to a new panel for my house since it was 60 years old. The price I was quoted was over 12k. I felt the electrician on my job, Jason S. was very high pressure in his tactics and told me I needed to decide that day, or lose potential discounts. I had also been without a kitchen for over 30 days, so I agreed to the work. The next day Jason and an apprentice come out to start the job. They take one whole day to remove and replace the new panel, no problem. Here is where it goes downhill. On the second day of work, Jason and another apprentice came out and instead of prioritizing the circuit I hired him for, they start installing the hardwired smoke detectors Dekalb county allegedly requires. This took all day! By about 4 pm, I asked if he was going to get the outlet done so I could use my dishwasher and he replied "I guess if I stay here all night". I said I guess thats what you got to do then, and they were here til nearly 8 pm. Then he made several other unprofessional comments about staying late. Jason never came back to my job. A new Electrician came out on Monday, Jason said he had an emergency job. The part where they earned this rating comes when I found out my pool motor circuit was not working on the new GFCI circuit. I explained to them it originally was on a two pole circuit and now they had it on two single poles. It was drawing 240v and they had the model number and should have researched the wiring on their own as professionals. Rather than listen to me, I had to wait all day for the new electrician (with Jason on the phone) come up with a new quote to fix which included trenching up and re-wiring my entire pool, ANOTHER 5 THOUSAND DOLLARS! I was livid. I started looking into this and it turns out I was right, it just needed a 2 pole GFCI. I talked to the second electrician the next day and told him I want to talk to a supervisor or manager. I got a call later in the day from Jeffrey who was going to look into it and get back to me the same day. He did not. He did call me the next morning and agreed to send one of his best guys out to install a 2 pole and see if that solves the problem. Well guess what, it did! And, I didn't have to pay another 5K. I expected to hear back from Jeffrey again to ensure the job was to my satisfaction as you should on a service recovery. I did not. I feel lied to, and that I was robbed and almost taken needlessly for thousands more, had I not done my research which should not be necessary as a layperson. I understand from TE employees the Electricians control the cost, and they get a commission from it. Unfortunately, I paid for an electricians summer vacation because I trusted him. Luis L and Nathan the electricians at TE, thank you! Micah, Gavin, Phillip the apprentices, thank you too! Jeffrey I thank you for doing the minimum by ensuring what I paid for was completed. Jason, no thank you at all. You've sowed distrust in professionals and your industry with your practices.

This is the second time this year I've called out Mundy's. (Not for the same issue)…read moreBoth times I've been VERY pleased with response time, dependability, quality of work done, support staff and my technician John. What was projected to be a $500+ job turned out to be $300 due to the tech troubleshooting and finding out that the part was not the more expensive part, but 2smaller parts that cost considerably less. Like most, I don't know the details of such a job. He could've charged me for the more expensive part plus the others. I wouldn't have know any better. He said "my job is to fix your problem in the most inexpensive way possible ". I HIGHLY recommend!

Poor follow up. Waiting on a return phone call from five days ago, after being told, "this is our…read morebusy season"

I called them to repair my a/c. Within a few days they came out and found the issue…read more These people are very honest and I recommend each and everyone use them! NO!! I am not related at all with them, just liked the honesty and quickness for my repairs.

I sent a message at 9:00 at night because the heat wasn't working on the main level of my dad's…read morehouse (which is where his bedroom is). I honestly thought I would get a call back the following morning, but he called me at 9:15 and said he could come out in the next 30 minutes. I was sooooo thankful because I was worried my dad would wake up cold in the middle of the night! He came out and diagnosed a bad capacitor and blower motor - had the unit back up and running before 10:30. Fair price and no gouging for the after-hours call - can't ask for more than that! The temps the following morning were going to be in the low teens, so I can't imagine how cold it would have gotten in the house. Thank you Black Bear Heating & Air, LLC - you get !

James Thomas himself responded to my Friday night after hours service call and had Mike out…read moreSaturday to fix my hvac pump. Always great customer service from this company! Highly recommend them for anyone in the Blue Ridge area of Ga.

This review is a long time coming. James Thomas takes excellent care of our systems, and I couldn't…read morebe more thankful for our technician, Scotty. He was taking care of our home long before we purchased it and clearly knows the system inside and out. My husband and I have owned a number of rental properties over the years in various states, and as a result, we have dealt with various HVAC companies, both for service and maintenance, and these guys are the best, hands down. Even though our system is old (they don't make them like they used to ), Scotty has never tried to tell us it's time to consider replacing our system or sell us silly upgrades, something other companies we have worked would have absolutely done (and have done to us in the past). They also don't call me and try to sell me additional services. James Thomas and Scotty have our business for life! Now I understand why there was a James Thomas magnet with Scotty's name written on it on our fridge when we moved here.

After lightning struck near our house, a number of electrical devices were knocked out or…read moremisfunctioned. Our AC was out, so I called Mike's, whom I have used before. John and Ashton worked with diligence to discover and correct the various problems with the AC. This included replacing a circuit board which was still under warranty, which cost me nothing. They kept me informed of all they were doing and answered all my questions with friendliness.

we called the first day we noticed our ac was not working. Valerie sent Matthew and Ash out right…read moreaway. while they were here we explained we knew the unit was old and he went on to quote us some prices. They added Freon, However it only took a day or so before it went out again. They came a week later and installed the new unit. Very nice folks and was genuine and truthful from the start.

Hi, I just want to say a big thank you to Prentice heating…read moreand air. Their customer service team used to be Byers Mechanical which has done all of my heat and air repairs for the last 8 years. My condensation pump went out last Saturday night. I left a message and before 9AM Monday, they called me and had a repairman at my house in the next 15 minutes. By 10AM I had a new pump and air conditioning again. I'm not sure how I could have any quicker service and this has been true for the last 8 years. Larry

A furnace under warranty stopped working. They left a non responsive voice mail saying they were…read moremoving and could not service the furnace. Why a company would move in the middle of February I can't imagine when they have customers with no heat. Terrible service and a rude response from the owner.