George the owner was great. I feel that I got a fair price and the process was so easy. George was…read morehonest and great to deal with. I will definitely be dealing with him again.

I went with a young girl who has had a string of bad luck, the owner helped her and was a real…read moregentleman, extremely honest, and had no issues with teaching us a few things about this industry. This is a fantastic business 100% recommend

We came here to sell some broken gold and Craig himself helped us. Great guy, VERY fair pricing and…read moreoverall made us feel welcome and neighborly even though we weren't there to make a purchase! Beautiful, clean store. We will DEFINITELY be back when we decide to purchase. It's always a pleasure to support a LOCAL SMALL business and get such great service! Thank you Whitten's!

I worked with Craig and his associates for2 weeks sourcing diamonds for an engagement ring…read more Unfortunately Craig lost out on a $10,500 sale since he said he was going on a business trip and the diamonds we discussed are no longer available. Clearly my special day with my wife was not as important as a trip and Craig hastily dismissed me via email and lacked the professionalism to pick up the phone and speak to me. As an FYI for potential shoppers here, the diamond market is veiled and very liquid. Prices and availability are always changing. It is to be expected that if you want more then a few days, diamonds may go out of stock. Thankfully, more diamonds are always becoming available particularly lab grown diamonds. Once the 3 diamonds discussed with Whitten's went "out of stock" there was no attempt to earn my business by simply shopping around with diamond dealers for another day or two despite my vocal intentions to make a purchase. Unfortunately Whitten's Fine Jewelry did not live up to their reputation and likely with business practices such as this will likely not survive the recession of 2023. They have no intention of earning a client's business, likely because most of their shoppers naïveté.

I spoke with the people at shai town about Selling my old wedding ring, I wasn't wearing it after I…read moregot divorced. It was just sitting in a drawer and taking up space. And the person there was very helpful and gave me a very fair price. I considered using a mail on appraisal to an online company, but I looked at the prices they had paid on some of the jewelry the had purchased on the web site And I felt like the offer from Shai town was better. They had told me that I could sell it as a wedding ring Ian's could probably get it better price, but I sold it for meltdown value and i appreciated them explaining how they came to price offered.

The owner took his time Look my jewelry over and explain…read moreto me how everything works. There was no pressure. I was well satisfied for what I received. By the way they also have a wonderful reward program. Pass it on you be happy Norma

Talking about the store in Lewes and I would just say, no…read more First off a place that works so hard to keep prices hidden is questionable unless they think they;re the 'if you have to ask you can't afford it' type place and Secondly when my wife and I were in there, the woman behind the counter at no point asked if we needed help or what we were looking for. As far as her response was concerned we might as well have been invisible. There were actually a couple of pieces my wife was very interested in but we decided if the stuck up server couldn't be bothered to address us, we couldn't be bothered to give her any money-WE WENT ELSEWHERE.

Lewes, DE store: So many lovely pieces. I bought a silver pin with pearls and a beautiful pair of…read morediamond and aquamarine earrings that I have been wearing constantly. Sales staff are very helpful.

I took my jewelry there to have it fixed. They did a great job. I would recommend them over any…read moreother jewelers. Their prices are fair.

I'm a bit late on this review, but it's still valid. Terrible experience with Michael Gallagher's…read morein Bear, DE. I submitted my order on 12/22/2019. I figured since it was around the holidays, things might be a tad bit delayed. But, I had to keep calling them for updates. I had to come in at one point to approve the work. So, the older lady that I worked with SEEMED nice enough. They may have initiated one call, in the meantime. They finally finished my order on 1/24/2020. To make matters worse,the item that was supposed to go on the necklace was put on the ankle bracelet, and vice-versa. My wife and I said 'screw it', because it would have only taken that much longer for the order to be corrected. The '1' star is at least, for the guy doing the work in the back. He was just following orders.

Don't even bother trying to call them, no one ever picks up. I guess they must not have a phone,…read moreotherwise yikes on their part if they do..

Store wouldn't accept a return of a ring that was purchased only 3 hours earlier. Took it back due…read moreto a change of heart and the two people working at the store were rude and refused to accept the return even with a receipt. They gave me a phone number to the corporate office and told me to call there. I stepped out of the store to call only to find out that the office is closed until Monday. What kind of horrible service is this? Were they on a power trip by not accepting the ring back? Online the return policy is clear. 30 days with a receipt. So, when I call the corporate office again on Monday I can't wait to tell them about this issue and how it's the opposite of what they have in writing. Boo!

Wow! This place is HUGE! They have a mix of new and resell items. Books, comics, manga, Pokémon and…read moreMTG cards, CDs, records, dvds, music instruments and novelty items. I could spend hours in here trying to go through it all. Prices vary. You can also bring items to sell to them! I was able to ask for help and the staff members were quick to help me find what I need.

I stopped in during a road trip when I saw that this 2nd and Charles location was close to…read moreInterstate 95. These stores are a nerd nirvana with used books, manga, comics, games, toys, vinyl and more. This store was clean and well-organized and the employees were helpful. I found some obscure tabletop RPGs including a Goblin Slayer RPG and an OSR adventure called The Seven Deadly Skills of Sir Amoral the Misbegotten. My favorite finds are cheap weird stuff from publishers I've never heard of. It looks like 2nd and Charles is adding clearance sections to many areas -- I found them in horror, mystery and science fiction -- and this is a welcome improvement. Going here was a nice morning break from driving that conveniently had a popular food truck in the parking lot selling coffee.

very nasty on the phone... won't be doing business there. Not a place that stands by "no order to…read moresmall". if you aren't spending the big bucks you'll feel you are wanted their time.

Wow, what a turn for the worst and horrible experience. From saying we will never go anywhere else,…read moreto saying we WILL go anywhere else BUT this place. A small diamond on my wife's wedding band fell out after 2 years of owning it. Not a huge deal, it's whatever. We have had it for 2 years and it's small. Was willing to get it replaced. So she brought the ring in, and somebody took a look at it and said NOOO problem!!! we will replace the diamond for free, and we will ensure the setting isn't loose (turned out it was). So we got the ring back, and not even ONE WEEK LATER! the same diamond fell out while we were at a wedding overseas. One week. So my wife brought it back in to say wtf, you guys "fixed it" but then the same issue happened. You'd think we wouldn't have to pay for it, since they obviously didn't fix the setting. Turns out they want to charge us $100. Whatever. When my wife went to go back after another week of waiting for it to be fixed, they shut the door on her as they were closing and said sorry, everything's locked up. You're a mom and pop shop, not a chain jeweler. You'd think you'd put the customer first and just stay open another 5 minutes to help somebody else. Worst part of it all: the lady said "oh you should have called when it fell out! we probably would have replaced it for free" as she is swiping the credit card. WHAT?! We are telling you now!!! after THOUSANDS and thousands of dollars spent here, no way I am ever stepping foot in there again. For those reasons, I'm out.