I took my 4 carat ruby to be set in a solitare, and they destroyed the stone…read more Don't trust them with your colored stones.

My husband and I first went to Van Scoy nearly 20 years ago when we married. We went in looking…read morefor modest bands, and he surprised me with wanting to add quite a lot of sparkle, on the spot! The service is caring and personal no matter what you are spending. In the years afterward, we did some items on lay away, leading to anniversaries and birthdays. Surprise was not important - planning was! Recently, I have been in with resizings, and small projects and gifts, and always, for cleanings and care. Consistently, they offer solutions, and make you feel like a million bucks, even when you are spending under a hundred.

I recently purchased a piece from Janvier Jewelers, and I cannot recommend them highly enough. From…read morestart to finish, the experience was professional, transparent, and genuinely enjoyable. My salesman Daniel Sadik, was incredibly patient and knowledgeable. He took the time to understand exactly what I was looking for and guided me through the selection process without any high-pressure sales tactics. I also had the pleasure of meeting the owner, Mark Janvier. It's clear that Mark takes immense pride in his business and his customers. Thank you, Mark and Daniel! If you are looking for a trustworthy jeweler with a sophisticated selection and a team that treats you well, go to Janvier Jewelers. This is a family owned and established business. I will certainly be back for my next purchase!

Stopped by while visiting the mall. Their collection of Seiko watches caught my eye. As soon as I…read moreentered I was greeted and given the full attention of one of the salespeople. he was a bit overbearing, as all jewelry store attendants tend to be, but overall a very nice guy. He seemed very knowledgeable of their collection and the benefits of buying a Seiko from Janvier as opposed to anywhere else. I did not feel too pressured to buy anything, and was able to look for as long as I wanted before letting the salesman know I was heading out. Overall not a bad experience.

When my husband and I came to Deleware to help care for my mom-inlaw, we ran low on money. I looked…read morefor pawn shops and was very lucky to pick 9-5 pawn. The owners are a couple of the friendliest guys I've ever met. They offered me top $ for my jewelry, explained the contract and didnt treat me like a loser. I hope I dont have to pawn anything again but if I do this is the place i will go to. I absolutely do recommend . 5 stars

I was eating at Mcdonalds near limestone road and saw 9to5pawn right across the street. Nice…read moreinterior and I bought some ps4 games i'll be back next time for some gold jewelry

Brought in A bunch of antique watches my grandfather me. I most of them just needed batteries but…read moresome I wanted to see if anything could be done for. Staff were friendly from start to finish, and were very professional. The batteries were priced a bit steep at $20/watch--but the store is in the mall and needs to keep the lights on right? I had a question about one of my watches that went unacknowledged, but I think I may have been trying to ask at the wrong time. I do not know what else this shop can fix, as they were seemingly unwilling to look at my automatic watch (although it is in quite bad shape) and the quartz watch I have that's in rough shape also didn't get looked at. So, I would call and see if they can solve your issue prior to going in. Overall I had a nice experience and would go back, probably not for batteries though.

Love this place. My eagle claw on my chain was broken and they fixed it for no charge. They also…read morecleaned it. Very nice people and fast, great quality work!!

They have a great selection and the price is good but they need to learn how to communicate when…read moresomething is delayed

SCAM warning. paid $400 a month ago. they refuse all molds they send you, then tell you most…read morecustomers get them done professionally! when asking for a refund, they will tell you they charge for all molds sent, even the "free" ones you get before they start charging you $46 per mold. they also claim they can take 20% of the total refund, but only if your grill is in production! they must accept the molds first! They never refunded my money, and to get the money back, I had to have my bank take it directly out of their account. lesson learned. Also they charge too much. got a 6- upper and lower at Mile High Jewelers for $1250, with diamond cuts, and product in hand within three weeks.

My sister and I came in today to find a bracelet in memory of our grandmother who recently passed…read moreaway. Whitney was supportive and very helpful in helping us find the right bracelet for us. Thank you Whitney!

Total rip off. So disappointed in my jewelry and their insurance. The jewelry is defective and…read morethe insurance doesn't cover it. They lie. Don't buy Zales.

On April 5, 2025, I purchased a custom engagement ring from Zales in Newark, Delaware. The ring…read moreincluded a natural loose diamond and a yellow gold band. I was told the order would arrive sometime between Wednesday, April 9, and Friday, May 9. However, on Friday, May 8--just one day before the ring was supposed to ship--I received a last-minute notice that my order had been canceled. The reason? A supposed payment issue. This was completely false. I had completed the purchase while on the phone with my bank to ensure there were no issues, and I received a receipt, confirmation, and order number without any problems. When I followed up, Zales changed their story. I was then told that the ring was canceled because the item was no longer in stock. I pointed out the obvious--that it was no longer in stock because I had purchased it. The representative ultimately admitted that their internal system is outdated and not updated in real time. This meant that while my purchase had gone through, their inventory system didn't reflect it quickly enough--leading to my order being canceled through no fault of my own. To "make things right," Zales offered a 5% discount and the chance to place a new order with the same specifications. I accepted this offer and returned to the Newark location. On May 8, I placed a second order for the exact same ring: a loose natural diamond and a yellow gold band. This time, I was told it would ship on May 23 and be delivered by May 27. Unfortunately, the problems didn't end there. The week before the expected shipping date, I checked my order status online and discovered that Zales had changed the yellow gold band to a white gold band--without notifying me. I immediately contacted customer service to correct the mistake. Instead of taking ownership, they told me that nothing could be done and suggested that I could cancel the entire order if I wasn't satisfied. I made it clear that canceling was not my intention--I simply wanted the correct band I had ordered. Customer service said they would "look into it," but provided no solution. In the meantime, I contacted the Newark, Delaware location directly. A representative there told me that while the order would arrive with the incorrect white gold band, they would repay me for that band, send it to their jeweler, and have a proper yellow gold band made. I would then pay for the corrected band separately. This workaround was inconvenient but at least offered a potential fix. After pushing further, Zales reached out and offered a 10% discount and an additional $100 off my total order as compensation for the repeated issues. I appreciated the gesture and agreed to move forward--hoping this time the process would go as promised. As of May 22, I was reassured by both the Zales customer service manager and a representative that everything was back on track: the loose diamond would ship on May 23 as scheduled. Yet again, May 23 passed and the item did not ship. I tried to follow up immediately, but Zales' customer service was already closed for the day. On May 26, I filed a formal complaint. The next day, May 27, I called again and spoke with a supervisor who informed me that the matter had been escalated to the e-commerce team. I was told it could take 5 to 10 business days for them to even investigate the issue--and that, after that, shipping could still take another week or more. This is where things currently stand. I've waited over two months for a custom engagement ring that should have taken just a few weeks. I've endured false promises, contradictory explanations, internal communication breakdowns, and a complete lack of urgency or accountability from Zales. What should have been one of the happiest experiences of my life--buying an engagement ring--has turned into an ongoing nightmare of delays, confusion, and frustration. I'm sharing this not just to vent, but to warn others. If you are considering purchasing from Zales, be extremely cautious. Demand written confirmations. Follow up on every step. And be prepared to advocate for yourself every single time--because Zales has shown me that they will not do it for you.

Highly professional people. They took good care of me. There's a reason they've been in business as…read morelong as they have. It was my first time there and I will absolutely be back.

Lenny is a real craftsman. He custom made this ring and matching wedding bands (not shown here) a…read morefew years back for me. You pay for quality at this place but it's lifetime stuff and Lenny takes great care of his customers long after the sale. Recently, I walked into a couple of other jewelers looking for several hundred dollars to dip the rings, Lenny does these things for his customers and it's included when you buy. I hate making the drive but if your lady is worth it, buy jewelry that's worth it. Good work Lenny & Crew, now move back north! Jay Rattmann

We came here to sell some broken gold and Craig himself helped us. Great guy, VERY fair pricing and…read moreoverall made us feel welcome and neighborly even though we weren't there to make a purchase! Beautiful, clean store. We will DEFINITELY be back when we decide to purchase. It's always a pleasure to support a LOCAL SMALL business and get such great service! Thank you Whitten's!

I worked with Craig and his associates for2 weeks sourcing diamonds for an engagement ring…read more Unfortunately Craig lost out on a $10,500 sale since he said he was going on a business trip and the diamonds we discussed are no longer available. Clearly my special day with my wife was not as important as a trip and Craig hastily dismissed me via email and lacked the professionalism to pick up the phone and speak to me. As an FYI for potential shoppers here, the diamond market is veiled and very liquid. Prices and availability are always changing. It is to be expected that if you want more then a few days, diamonds may go out of stock. Thankfully, more diamonds are always becoming available particularly lab grown diamonds. Once the 3 diamonds discussed with Whitten's went "out of stock" there was no attempt to earn my business by simply shopping around with diamond dealers for another day or two despite my vocal intentions to make a purchase. Unfortunately Whitten's Fine Jewelry did not live up to their reputation and likely with business practices such as this will likely not survive the recession of 2023. They have no intention of earning a client's business, likely because most of their shoppers naïveté.