Brought in A bunch of antique watches my grandfather me. I most of them just needed batteries but…read moresome I wanted to see if anything could be done for. Staff were friendly from start to finish, and were very professional. The batteries were priced a bit steep at $20/watch--but the store is in the mall and needs to keep the lights on right? I had a question about one of my watches that went unacknowledged, but I think I may have been trying to ask at the wrong time. I do not know what else this shop can fix, as they were seemingly unwilling to look at my automatic watch (although it is in quite bad shape) and the quartz watch I have that's in rough shape also didn't get looked at. So, I would call and see if they can solve your issue prior to going in. Overall I had a nice experience and would go back, probably not for batteries though.

Was told the crystal for my $50 Timex was coming in from Switzerland, so they couldn't predict when…read morewatch would be ready. Hilarious

I needed a couple of watch repairs. Ken was fabulous. I found him to be very professional & solid…read moreon pricing. He was a pleasure to deal with.

I wanted to love this but it was such a terrible experience that it should be zero stars. We wanted…read moreto give a local business our business instead of getting what we needed online. We stopped in to see if it could be done. Mr. Scott was friendly and gave us a lot of information. We showed him a picture of what we wanted and he said he could do it. We went over everything in detail, took measurements and he gave us a price. We agreed, and he told us it would take about 2 weeks. We were there over an hour, probably closer to 1.5 hours. He also mentioned he believed in being open from sun up to sun down. We were happily surprised when he called a week later to say it was ready and gave us the hours he was open on Saturday. We went to pick it up Saturday morning and he wasn't even there. His assistant showed us our piece which was not at all what we discussed or ordered. We left it with the assistant who called him and said he would be back later. We went back later in the afternoon when he finally got there and we were just going to get our original back and leave but he said he could do this. However, he had no apology or explanation why it was wrong. We should have left then, especially when he didn't apologize, but we had already invested so much time into this order. We then went over everything again for the second time. We left, and heard nothing for 2.5 weeks. RJ texted him to see what was going on and he responded that he didn't like this second order and was going to meet with another jeweler and he would get back to us. What? Why did he say he could do this if he couldn't?? RJ said if this was too much we could go elsewhere and Mr. Scott responded that he could get this done. A week later we still heard nothing, so RJ texted him he was coming to get the original item the next day. He went to pick it up and Mr. Scott didn't know where the setting was. He did find it and mail it back a few days later. No apologies or explanations as to why he wasted almost 6 weeks of our time when he should have told us no he couldn't do it from the very beginning. The price of what we were trying to do has increased over those 6 weeks so now it's costing more than it would have 6 weeks ago if we had not tried to go local and wasted our time. What a nightmare.

I'm so happy we stumbled across this shop because we had the greatest time there!…read more It is a little shop with three rooms of "booths" by different artists. There truly is something for everyone here--I came here with three friends and we all left with something. There are knick knacks/figurines for the house, jewelry, pillows, plushes, a small selection of clothes (coming soon I believe), embroidery pieces, totes, paintings, paper crafts--literally every kind of fiber art you can think of. They are all priced super well too (I'm from NYC so I'm used to the NYC hipster tax). I left with a jewelry box and a "botanical bottle" and I cannot stop obsessing over them. The owner is the sweetest lady and I loved chit chatting with her. She would also stop whatever she was doing to tell us about the artists/booths we were browsing through. She definitely made our day 100x better and we would come back just for her if we're ever in the area again :)

Great Little shop, very eclectic and strange in a good way. If you find yourself in that area stop…read moreon by you will spend hours just looking at all of the different things unique artists that are local and the displays are amazing

I recently purchased a piece from Janvier Jewelers, and I cannot recommend them highly enough. From…read morestart to finish, the experience was professional, transparent, and genuinely enjoyable. My salesman Daniel Sadik, was incredibly patient and knowledgeable. He took the time to understand exactly what I was looking for and guided me through the selection process without any high-pressure sales tactics. I also had the pleasure of meeting the owner, Mark Janvier. It's clear that Mark takes immense pride in his business and his customers. Thank you, Mark and Daniel! If you are looking for a trustworthy jeweler with a sophisticated selection and a team that treats you well, go to Janvier Jewelers. This is a family owned and established business. I will certainly be back for my next purchase!

Stopped by while visiting the mall. Their collection of Seiko watches caught my eye. As soon as I…read moreentered I was greeted and given the full attention of one of the salespeople. he was a bit overbearing, as all jewelry store attendants tend to be, but overall a very nice guy. He seemed very knowledgeable of their collection and the benefits of buying a Seiko from Janvier as opposed to anywhere else. I did not feel too pressured to buy anything, and was able to look for as long as I wanted before letting the salesman know I was heading out. Overall not a bad experience.

Excellent customer service here. They were honest with me and I feel I was given a fair price. I…read morestrongly recommend doing business with these kind folks

I first brought my 84-year-old mom to Newark Jewelry and Coin, John and Lynn couldn't have been…read morekinder. They took their time, explained everything clearly, and treated her with such respect. Months later, a friend in California wanted to sell a gold bracelet. After getting several quotes, I told her to ship it to John. He not only beat every offer but also proved his honesty when the package arrived underinsured without a signature. He simply texted " I got it." That one said it all- integrity, trust, and character. From now on, whenever family or friends want to sell gold or silver, John and Lynn are our go-to

My family and I have an amazing experience every time we visit Radcliffe Jewelers. Hilda and Chris…read moreare so welcoming and friendly to all of their customers. Hilda guided me through my first luxury purchase in December of last year, and with her help I was able to acquire a new Rolex as a part of Radcliffe's opening special. Not only is she especially knowledgeable about each of Rolex's products, but she is also incredibly kind and was able to help me decide which watch was the best for me. It is apparent that she is focused on helping her clients make an informed decision, rather than being pushy in order to make a sale. Her professionalism allowed me to have the quintessential Rolex purchasing experience that watch enthusiasts dream of. She sized the watch to my wrist perfectly, ensured I understood how to operate it, explained what its warranty card covers, and more. This experience was very special to me and truly the icing on the cake, as I was already purchasing the watch to commemorate the end of a great year full of personal milestones. Hilda has since been able to source for me another piece that I purchased this past weekend and am extremely excited about. They have a wide variety of products in their store--for example, aside from their range of Swiss watch brands, Chris is currently sourcing a Wolf watch winder for my brother, and they also have a large selection of jewelry that I'd like to explore further as I continue to visit their store. I love coming in to visit Hilda and Chris every time I'm in the area. Whether I'm shopping or simply looking to talk watches, visiting Radcliffe Jewelers is always a highlight of my day and something my family and I enjoy doing together. My fiancé and I have a shared hobby of visiting local Rolex Authorized Dealers wherever we travel, and I can confidently say after stopping by ADs all over the East Coast that Radcliffe's is still top-notch in comparison. Their staff truly makes you feel like family as soon as you walk in, and I will definitely be back for my future luxury timepiece and jewelry needs. Thank you!

They're willing to work with possibly taking a trade of your existing watch depending on what the…read morebrand is or model I like this as it gives me the opportunity to get something new without having to do sell it on my own

Was met with not having appointment for service at the door so we had to find another Jewelry…read morestore. Please call to make an appointment first so you don't get disappointed and waste time.

Best jewelry store in the area! Excellent insurance appraisals. Expert repairs and new jewelry…read morecreation. Friendly service and convenient appointments. They are now by appointment only, but if you go to their website, it's easy to get one. I absolutely LOVE their estate collection for one-of-a-kind treasures. Worth the visit!