I first noticed My IT Mouse's sign last year while walking my dog. I thought to myself what a…read moreclever name. So it stuck with me. Earlier this month I began having problems with my computer, multiple blank screens and error messages so I looked up My IT Mouse on the internet and was pleased to see many positive feedbacks on his site, so I called. He came by to pick-up my CPU, ( free p.u. and delivery) and said he would run a diagnostic (also free) and call back with diagnose.with-in 2 days.He called back that day with problem and price quote and returned with-in 24 hrs of pick-up with my repaired CPU. VERY reasonable price with OUTSTANDING SERVICE. I HIGHLY RECOMMEND using his services if you have any computer problems... Thank you Joe and you are truely a My IT Mouse in my house....Chuck Martin

Honest guy, great service, great price…read more My laptop crashed after a nasty virus and I didn't get a chance to back up my files. I thought I would never recover my files b/c I couldn't get my laptop to start up after multiple attempts. I went Best Buy geek squad first, and they quoted me a ridiculous amount of money just for a diagnostic and then another ridiculous amount for data recovery. And they said data recovery wasn't even a guarantee, but I would still have to pay for the diagnostic. It was a rip off, considering I could just buy a brand new laptop with the amt of money they were charging me...and all I wanted was my lost data. I looked up local computer repair shops, and I ran into My IT Mouse. I was surprised how quickly and easily he recovered my data, and he only charged about $50 at that time. He asked if I wanted to revive my laptop for an additional small fee, but I ended up declining the offer b/c I realized it was time to buy a new laptop anyways, since the other one was old. I

Five stars is not enough! Multiple each star by ten and you'll have a more accurate number! These…read moreguys are great, they stayed open late for me, and helped me a second time with no extra charge. I have to admit - I'm a cranky, impatient, nightmare of a customer who's sometimes half out of his mind with stress and yelling, but the Computer Greeks have responded with nothing but patience and kindness. True professionals with exceptional customer service skills on top of their computer expertise. Forget Geek Squad or anyone else out there. If you have a computer problem, Computer Greeks is the place to go. They've earned me as a permanent and repeat customer because of their patience, expertise, and kindness. Great job, guys!

Had a good experience, found what I was looking for at a fair price. The service on a different…read morevisit was outstanding.

I went to Apple at Skokie mall and they saw how bad my computer was and they said - yes the battery…read moreover time gets swollen. Sent it out to a third party as after 5 years we don't do much. I panicked as is an important computer for me. Good thing I found out in this location they fix it and they did, within 30-40 min my battery was replace and taken with caution.

While they couldn't specifically determine the problem, they were able to narrow it down…read moresubstantially since I was going to do the repairs myself. I had to take a star away because when I first dropped my PC off, I told them I was gonna use the yelp promo for the free diagnostic and they said no problem. But when I picked it up I was told it was an old offer and they couldn't honor it. Also the diagnostic was supposed to included testing "All" the PC components, but they weren't able to test my processor because they didn't have a similar motherboard. My processor ended up being okay, but if I replaced everything they told me to, and then found out my processor needed to be replaced too, I would have been very upset.

Very responsive and quick to report back and recommend further options if he cannot solve the…read moreproblem. I highly recommend MY CRAZY MACHINE.

Rob and his service are amazing! They should call him TNT because he is "Da Bomb." Fair prices and…read moresuper nice dude!

First time I entered, the guy was so nice and very professional. He helped me right a way and he…read moremade me feel comfortable on my concern. He also gave advices on what is the best computer for my profession. He also helped me fixed my other laptop gave some good freebies too. Service was fast, reliable, trustworthy and I will recommend and vouch how good and dependable the staff. Thank you and kudos!

I normally don't write reviews on here, but I felt that others should know about my experience. To…read morestart off, I should mention I am not an expert in computers & technology, but at the same time I am not a novice either. I have fixed and modded computer components & have built PC's plenty of times on my own. First time I went here, I went to get my 15" Macbook Pro Retina laptop screen fixed, an easy repair. I went here because I was too busy to do it myself. Sorin (lead repair tech) advised to replace my broken screen with a used screen to reduce the repair cost. I said thats sounds good and proceeded. When I got the repair back, the screen itself was dirty and the metal lid had tape and residue on it. I understand that the replacement part was a used piece, but he couldn't spend 5 minutes wiping it down and making it look presentable? This was a $500+ repair. At the end of the day, it isn't a big deal, but the reason I mention this is because it is relevant for my next experience with him and this business. My $7500 custom build PC that I had built, suddenly no longer could boot up, POST or enter BIOS. Sorin offered a diagnostics test for $80. I agreed as I needed to confirm which of my parts was malfunctioning so that I could process a warranty claim with the brand. On the phone, I had asked him if I should bring manuals - he said no. I bring in my PC and I tell him I will be right back as I left my power cable for the PSU in my car. He admentently says I don't need to bring it in (without even looking at my PC). Okay fine...I'm not going to argue with a "professional". I also asked if he would like to be provided a list of the parts in my PC to help him troubleshoot more efficiently. He said nope, no need. I drive back home. Next day, I get a call from him and he tells me that he did not realize my PSU (Corsair AX1600i) has a different plug and that he requires me to bring in my power cable. Great. Now I have to drive all the way back to the store when this could have been avoided if he took 30 seconds to look at my PSU when I first came in. I get a call from him later and explains the tests he ran. I should note that he said he was not fully able to test my CPU (3970x), GPU (RTX 3090), or motherboard as their shop does not have the parts needed to run a in-depth diagnostics test on higher end computer components. *This is why I originally told him if he would like a components list of my build when I first came in.* Basically I paid $80 dollars for a rudimentary diagnostic test that was not comprehensive at all in my opinion, as the CPU, GPU, and motherboard are the most important components of a computer. Fine, I guess this is the best I can get for an $80 dollar diagnostic test. I promptly ask him to put my PC back together so that I can pick it up. When I arrive at the store, he hands me my PC back and he said was not able to get the front facing fan on the CPU cooler mounted properly onto the heatsink. Um...okay...your business is called "PRO - Technology Professionals", but you can't even mount a basic CPU cooler onto the motherboard? I also noticed when he put back my GPU, he did not plug back in the power cables for it. And he also reseated my memory sticks incorrectly (pic included).He clearly put no effort in putting my PC back together. Do you not take pride in your work? Completely sloppy. This kind of leaves a sour taste in my mouth, but again, not a big deal to me, so I bring it back home. When I get back home to inspect my PC closer, I noticed the reason he could not mount the front facing fan on the CPU cooler is because it was the incorrect fan. My CPU cooler (be QUIET! DARK ROCK PRO TR4) has 2 fans that need to be mounted onto its heatsink. I don't understand how he could have messed this up because the two fans are both different sizes and only one of them fits on the inside. Instead, it's clear he forcefully jammed the other fan into it as it is basically impossible for it slide it in otherwise. It is astonishing he did not try to look for the manual online, or bother to call me to confirm how to correctly put the CPU cooler back to together. This was not a AIO or custom loop liquid cooling system... This was a simple cooler with two fans. The only way I could pull out the fan was to break the rubber gasket on the heatsinks - thereby damaging both my fan and heatsink. I call him and address my complaints and was ultimately met with an attitude. He tells me I need to bring my computer back to the store so that he can remove the fan. I refuse as I am not going drive a third time back and told him there is no way to remove the fan without damaging the cooler. I am normally a easy to work with guy and I am usually empathic to certain situations. I didn't even ask for a full refund and was compensated a $20 dollar refund. That doesn't even begin to cover my $90 CPU cooler. To have my $7500+ dollar PC disrespected like this is completely unacceptable. Avoid this place.

This is more geared to baby-boomers and p.c. newbies that are having frequent p.c. idocincries…read moreincluding printer problems. I didn't even need to drag my printer in w/the notebook. THIS ONE MAN OWNER P.C. SHOP HAS MADE MY P.C. A JOY TO USE FOR $75. MY P.C. WAS SCREWED UP FROM DAY 1 & I SUFFERED NEEDLESSLY FOR 4 YEARS UNTIL I RAN INTO THIS GUY'S SHOP IN MY NEIGHBORHOOD. HE'S WORTH DRIVING TO NO MATTER WHERE YOU RESIDE IN CHICAGO. I have a beautiful hp media notebook. It was screwed up from bugs and software that needed to be setup from the day I bought it. The owner reinstalled windows 7 for me. He didn't have my printer. Anyway it was done in 24 hours. The virus(s) were gone. Everything works better than ever. The unexplained idiocyncricies are gone. No more blank paper running out of the printer. He seet up Wiindows (Micorsoft's) Fax & Scan. Is that feature wonderful. Everything I scan can be forwarded to your emails archives and be saved forever. That prevents loosing your files if there was a crash. He charged me $75. I have no more hang ups, stalls. I no longer have to clean the browser. I thought I was a pretty good at maintaining my p.c. Well I have nothing to maintain anymore. It's all done for me. I used to waste hours with emptying the files, cookies, defraging and disk cleaning. The printer was always screwed up. 3 programs would want to open when I scanned something. This must be my 5th p.c. All came screwed up from day 1. God forbid if I ever have to puchase another, I'm bringing it to him before I take it home. He has it set where I can't change his beautiful work. It's such a joy to use it everyday without all the hassles. He also is an ACE with the big TV repairs. 24 hours I was back in business, pursae.

When you walk into the shop, you get to see all the work Roman has to do on the TV's and PCs. I…read moretook my computer to be fixed and he managed todo it. He gave me a quote, an estimate on time of repairs and everything worked out wonderfully. I did mention to him that I had a large screen TV at home which didn't work, so he gave me the number of a friend who would come to my home and take a look. The guy's name is Roman Szarek. I contacted him the first time during winter in 2014, and eventually he came over to the house to look at the TV. I had already purchased a lamp for the TV, but it wasn't working, so Szarek took the TV home and promised it would be repaired as soon as possible. In December of 2014I also had a problem with my dryer, whose drum wouldn't turn any more. Roman indicated he knew how to fix such problems because he used to be a service technician. He did replace the belt around the drum, for $80 (2 hrs of work). I was going to have him repair the DOG EARS on a Kenmore Washer I have in the basement, but because he didn't fix my TV within the promised time, I didn't have him work on that. When I would call him, he would say that he had ordered parts from All Pro TV parts in Georgia and one part was defective; he claimed he had trouble getting reimbursed for the defective parts. So he had to order a Color Wheel from another place, and he indicated that would cost $110 dollars and would take about 3-4 weeks to deliver. He indicated fixing the TV would cost me $250 dollars. Well weeks and months went by and Roman never contacted me again regarding the TV, or whether it was useless and not cost-effective to repair it. So he kept my new lamp which cost me about $50, and the huge 55" TV. It is now 5-5-16 and he has never again called to tell me my TV is fixed. I might as well consider it a loss. But if you get a recommendation from One Roman to the other, DON'T USE HIM.... you now know what he is.

Alex transferred all of old PC to my new PC. He also organized it with easy-to-use desktop setup…read more Thank you!

My computer was making the saddest noises and wouldn't turn on. Normally I have a friend who is my…read moreFixer Of All Things but he's in no condition to help right now. I called Computerland and brought the problem child in. Alex diagnosed the problem right on the spot and in less than 10 minutes I was on my way. He was knowledgeable, friendly and his prices are very fair. The next time my PC acts up again, I already know who to call. Save yourself time and headaches and call Alex first.

If you have a computer issue definitely call NTS first!! I…read morehave an old-ish Dell laptop and it needed some upgrades, including a new hard drive. I am not the most computer savvy gal. Ann was patient and thorough while she explained what needed to be done with my computer. I left my laptop with Ann for a week while I was out of town and it came back to me working like new!! AND when I needed help re-installing some programs Ann took the time to walk me through the process. I have called Ann on several occasions with questions and she is always pleasant and knowledgeable while expertly explaining what I need to do. I am a fan of Ann and NTS and would not take my computer anywhere else.

If your computer stops working go to these guys first!…read more Forget Geek Squad - See Kevin and Ann. They will fix it right!! 2nd Repair 4-10-10 - The LCD screen on my Think Pad needed replacement. They found the best online price for a replacement (no markup) and replaced my screen within 2 days of the part arrival! Thank you for saving my laptop.. I really did not want to buy a new one! Third Repair - 4-25-13 (Same Thinkpad T-60) - This time a Fan. They replaced the fan and checked everything else.. All OK and still going strong.!