At my recent visit to skyzone, about 5-6 of the attractions in the park were closed off to…read morevisitors. Those that were open were duct-taped, dirty, or unkempt. My group was followed around the whole visit by a worker who reprimanded us at any chance when we were simply trying to enjoy the park. All the food items and admission here is extremely expensive. I would not recommend visiting this location.

Went here in march of 2024 and my sister got sick on the way home and over the next few days, she…read moregot headache, sore throat, scarlet fever rash, and more was it the dirtiness?

Great place for kids to burn some energy. A lot of different sections. My son loves the zip line,…read morehe did 3 times. Great place to host birthday parties.

WORST STAFF EVER!!! Brought five kids between 7 and 9 years old and two came up to us with tears in…read moretheir eyes due to the staff being rude at the zip lines and rock climbing. Pizza is made from scratch here, not previously made so this next part is very important. We were of the very few people there on Friday afternoon (6/20/2025) and the ONLY people at the counter to order food when we asked if they would put meat on half the pizza and leave the other half cheese. The guy at the register nodded "no" without using words. We were confused - I understand if there's a line how it would be hard to manage getting customers a custom pizza, but we were the only ones there and they wouldn't stop putting meat on the pizza half way and leave the rest to cheese? Are you serious? Pathetic... How about $5 for an order of french fries and getting 20 fries in it? I'm trying to add a photo to prove it, but can't figure out how. I'll post them on social media and do my part to warn other future customers if Urban Air doesn't want to make things right. We ordered two baskets of fries and got 19 in one and 20 in the other! This is worse than a broke food truck... The guy at the register couldn't use words, just head nods and shrugs. When he did speak we couldn't understand him. Look, don't hire people like this - period. If you do, don't put them at the register where they have to interact with your customers. Do I really need to write this in a review for you to hear? Do better! Owner(s) - contact me and make it right. I wrote a complaint today and waiting for a reply.

What a fun place! I went here for a field trip with my summer job and we had a blast! I think this…read moreplace is better than SkyZone. Super friendly staff. They have a banquet area for large parties and part rooms. They have a small play pen area for 2-6 year olds. The trampoline part is fun, very safe. There is a staff attendant on every trampoline area. They also have rock climbing, bowling, mini arcade and laser tag. They also have small food menu with pizza burgers fries, etc. I will definitely come back here.

From the owner: Welcome to New Berlin’s favorite place to jump, play, and level up!…read moreOur Trampoline & Adventure Park brings the energy with Laser Tag, Air-Active Trampolines, Rock Walls, Dodgeball, Basketball & Soccer Air Courts, Ninja Obstacle Arenas, a Toddler Park, Mini Bowling, and Arcades galore. Hosting a birthday, team event, or celebration? Our Party & Banquet Venue has you covered—plus a full Bar & Restaurant to fuel the fun. Come for the jumps, stay for the vibes! What people are saying: We recently took a group of 50 students to AirCity 360 in New Berlin, and I cannot recommend it enough! Upon arrival, we were greeted by friendly staff who quickly got the kids organized and ready for their fun-filled day. The trampoline activities were a huge hit, but that was just the beginning. The addition of the climbing wall, laser tag, and arcade kept everyone entertained for hours. The kids had a blast, and we even had pizza and drinks provided for them. The food was a nice touch and gave everyone a chance to recharge before diving back into the fun. it was clear that the staff was used to handling big groups and made sure that everyone had a fabulous time. By the end of the day, the kids didn't want to leave -- always a good sign! If you're looking for a place that combines excitement, variety, and excellent customer service, this is definitely the place to go. We'll be back for sure! Highly recommend for any group event or just a fun day out!

I had a great time with a kid I babysit. The workers were all very kind and helpful! The place is…read morevery clean and well maintained! It was not too crowded when we went which was a plus! Will definitely return!

From the owner: Sky Zone Brown Deer, WI is the original indoor trampoline park, and we never stop searching for new…read moreways play. We're firm believers in the power of active play. The kind of play that makes us jump, dodge, flip, sweat, bounce, and laugh. Play where you can be you, in the moment, free. The kind of play that is good for our bodies and even better for our brains. Our vision is a world where kids, teens, and all kids at heart play every day. Practice your dunking skills at SkySlam or challenge friends at a game of Ultimate dodgeball, Sky Zone is a space to move, create, and be yourself. We are expert hosts and a leading choice for group events, fundraisers, birthday parties and celebrations of other special occasions.

We went on a member night without being members, ti celebrate my daughter's birthday because I was…read moretold on the phone it was ok to still walk in. When I got there half an hour before friends would arrive I was told I could not walk-in since it was a member night. The manager at the store , BRYAN, was so nice and did his best to let my daughter and her 7 friends enjoy her special day, he tried to call the owners and talked to another manager and , in the end, let them enjoy and used the passes (I had groupons). He also gave her a new pair of socks and a drink for her b-day, very kind man. We ended up signing up for the membership since we figured it was worth it (about 25 dollars per month to jump every day and bring a friend free on Mondays). Overall, great service, the do honor groupons and my daughter had a blast. (And is still having a blast to this date since she is a member now). ps: I did not book a party room, I had only 8 kids and used groupons for 90 minutes of jump rather than booking an expensive party room and jump for only 45 minutes. Party packages with food also only included pizza and my daughter does not like pizza. I did not see any worth in the party packages. It worked well. kids had fun. I would say the waukesha one is better, but this is closer to us.

I attended a private birthday party here for my best friend's 9-year-old, and unfortunately the…read moreparty experience was pretty disappointing. The private party package was around $400, with about 10 kids attending (includes: pizza, drinks, cleanup, and jumping), and we were placed on the upper level. Just a heads up for anyone booking: there is no elevator, only stairs to access the upstairs party area. That made it a little inconvenient when we had to keep going up and down for forks, other party items, and when it was time to take the gifts home. The party reservation was from noon to 2:00pm, but the preordered pizzas and drinks didn't arrive until about 1:30/1:40pm. One pizza came out first at that time, but we were still waiting on the other two, which made the last part of the party feel rushed. By the time everything arrived, there wasn't much time left for the kids to eat, have cake, and wrap up before the reservation ended. We made it work, but for a private party package, the timing should have been much better. Part of the reason for booking a party at a place like this is to avoid having to manage all the little details yourself, so the delay and disorganization definitely took away from the experience. The space itself has had a revamp, and there are definitely some cool areas for the kids. The facility is huge, and the warrior course and different jump zones were fun. The basketball section was cool too, though that area looked like it was either still under construction or needed some additional work. At checkout, they asked how the service was, and we were honest that we wished it had gone better. My best friend booked the party there so she wouldn't have to stress about the details like she would hosting at home. The new GM transferred there, apologized and said he's working on getting the staff up to par, and mentioned that next time we come in, we should let him know and he'd take care of us. We appreciated the apology and willingness to train the staff better, but that was pretty much it. Overall, the kids still had fun because there's a lot to do, but the party service and food timing really missed the mark for the cost.

Austin and the team were amazingi lived the game modes and would recommend this to anyoneread more

Great time at battle house with the kids ! Good place to enjoy a good time and have fun with familyread more

I had not been to a Chuck E Cheese since I was a kid and went ahead and got the summer pass for my…read morelittles. I have twin 2 1/2 year olds and the summer pass was the perfect way to go. It was a good idea to escape from the hot hot hot summer heat but still give them something to do to burn some energy. This facility even has the new-ish trampoline zone for bouncing which is really cool looking (additional charge,) my twins loved meeting Chuck E Cheese himself and the little dance opportunities they have with him is cute. The big giant screens playing kid friendly music videos is a nice touch. The pizza is honestly really good, way better than when I was a kid. Stuffed crust is ALWAYS a must for me because I need extra cheese. The staff has always been kind and friendly and quick to action, whenever we have been there. A few of the machines needed a little maintenance and were being worked on but it was a week day and right when they opened which was understandable they got to get maintained sometime/someway. My twins go around to all different games but I love the classics - skee ball, water shooter game, basketball, the Simpsons soccer kick and we really love and always use the Photo Booth when we visit. Definitely a fun spot that gives a little nostalgia with new flair if you go during optimal times when it's not super busy. I am sure it can feel a little overwhelming when there's a TON of kids, parents and birthday parties all happening at the same time.

This place is awesome for adults and kids. We love the pizza and the games. My wife and I had a…read moregreat time. The best!

I really really like this place. This is a facility that is meant for all in any type of children…read more It seems like it's a really good spot for birthday parties and events. We've never been at one, but we've seen some take place while we've just been there during a free time. They have bins for when toys get icky and need to be taken away from the rest of the stuff. Everything seems to be very well organized, cleaned really well and the equipment is really interesting and different than a lot of other play places. Again, I think it's suppose to be giving sensory needs to a wide range of individuals and children. And it's cool! They also have a calming room with a beautiful mural on the inside as well as an infant room which is a great way to section off some of the smaller kids so there's less likely for injury. The main area does have running around, swinging, jumping, but that's what you're there for! They have dress up costumes, coloring space, a giant chalkboard wall and trampoline. I will say the staff is usually hosted by one or two younger people, there's no real problem with that except when they were experiencing technical issues with their portal to be able to login to register your kiddos. That happened a few times a handful of months ago, but now they've switched to a new system and that all seems 100% better. We've been there multiple times and we will continue to go back, our twins love it.

Good place to play went here on 12/30/24 and as an autistic kid, I got kicked out. Here's why, so I…read morewas zip lining and then this kid jumped by. I said watch out! He looked like he didn't understand so when I got off I said "do you wanna get hurt or not?". The staff took that as a threat although it was not. I didn't want him to get hurt. My babysitter who took us there tried to tell them that it was not a threat but I just kept yelling at staff. This is in oak creek which is a part of Milwaukee County. My dad works on vilet street as a sergeant and I could have called him but my phone was almost dead. WOW! First time here and we got kicked out. Yikes! My dad will come here. 3 stars cus it is a fun place to play.

It's not the same as I remember from my childhood, but I do feel like the pizza is slightly better…read more This particular location is set up well for parties. Lots of tables and booths plus a kind of private reserved area for larger parties. No longer a ball pit, but a trampoline area is very popular with the kiddos. It does cost extra, but use is unlimited with the days wristband. There's an area with little rides and stuff for toddlers, and the rest of the games are suitable for 8 and up. The games operate with reloadable cards so no more tokens. And no tickets either, those are recorded on the card. At any point you can check the balances on the same machine that is used to reload the cards. I've been here twice this summer for parties and it wasn't bad. Obviously adults are not the target audience but there are plenty of more challenging and nostalgic games.

They started our education science video without letting us know it would begin. No instruction for…read moreour teachers. Then They told us our students couldn't redeem their tickets our kids were very disappointed. We got no wristbands for k4-k5 their babies and can't keep up with the cards!!! Then The manager argued with us that we didn't get goodie bags for our 50students !!! When we showed them we did she told us to make the bags ourselves!! They were completely unorganized and it showed !! This could've been a really Great experience but it was awful due to the entire team being unprepared!! It was empty when we arrived I expected better!!

Food takes a while but not super long…read more Fun Recommend the nachos are pretty nice

Horrible customer service. had an issue that was easily resolved by a manager but then the…read moreemployees had to continue being disrespectful. I bought four tickets to urban air today and when checking in an employee told us that we were not able to make a return on the socks I accidentally bought. after asking two employees because it was an accident and rudely being told no with no other remedies to our issue we demanded the manager. The employee proceeded to make little side comments to another employee that was standing with her, that were extremely rude and offensive, and my husband told her that she needed to learn how to properly do her f job when we were walking away. He did say the F word in all of that because he was upset at the horrible customer service we were receiving. I have been to urban air plenty of times and never had a horrible customer service until this experience. As a trainer of new employees I would beyond disappointed to find out employees were rude to customers and fueling a fire that already had to get the manage involved. I don't care how old an employee is, business are expected to have great customer service and solve customs issues. Not continue to rile up already upset customer. We simply were asking for solutions when they wanted to be rude and say there was nothing they could do but didn't even try to suggest the manager . We asked for a manager. He was not out of line for asking for the manager at this point in time the manager came helped us right away with our issue super friendly, understanding that it was a mistake made. there were further problems until the two employees standing behind the counter we're talking about us so my husband told them to learn how to do their fucking job and then all of a sudden securities following us around and start bullying my husband and not even wanting to hear our side of the story or understand that we had a legitimate reason we were upset. tried explaining to the manager and the security guard that It's escalating because they're not trying to listen to us, the security guard called me a liar and then later on said that I was actually right about what I was saying I wasn't a liar, but of course at that point no one's listening to what we have to say anyways but I just wanted it known that if they were properly trained on how to handle situations and didn't try to talk bad about customers when the customer asked for a manager when they're not able to help then none of this would happen so unfortunately, while this did spiral out of control it's spiraled out of control because the employees were super inappropriate super disrespectful, and clearly didn't know how to do their job properly. They started out already, not warm and welcoming when I was asking them questions about our tickets and then we had issues with the socks. obviously they weren't looking to offer a refund and the security guards felt it appropriate to follow us out to our vehicle and place their hand on the vehicle. just trying to be extra when the whole thing could have already been defused if they didn't want to continue to try and keep the situation escalated. just sad because it is something my family and I have always had a great time. Hopefully this can be a learning opportunity for the entire staff.