This was my first time here and at first if I hadn't read the previous reviews, I wasn't sure if it…read morewas a virtual skydiving, but it wasn't lol it was a great activity for groups and solo child. The concessions were closed, so it's a good thing we had lunch. Also glad we had the orange socks that are mandatory! They definitely push the membership as the price of one hour is more than one month! But for us it was just a one time thing for a visiting relative. There seem to be enough activities with different levels, which is great. And I love the massage chair so I could relax for 15 minutes for five dollars, which was pretty cool. It wasn't a great massage chair, but it got the back done.

The biggest rip off of all time. I got charged the full $122 for 3 kids because I forgot to mention…read morethe $12 Tuesday night special. Never coming back again.

Great place for kids to burn some energy. A lot of different sections. My son loves the zip line,…read morehe did 3 times. Great place to host birthday parties.

The activities that they have make it worth the cost for the visit. You get all the trampoline fun…read morealong with rock climbing and zip lining! My kids had an absolute blast. The customer service was not great. Barely anyone was even smiling at the kids. They were acting annoyed that my kids wanted to do an activity and didn't even guide them with words about how to get a harness on or off. I also didn't know there is a limit to how many times you can go in the zip line. There was no one else waiting and the lady told my daughter she could only go 3 times and proceeded to tell my 8 year old that she had been waiting for 2 hours to go to the bathroom. There were lots of employees yet no one seemed to want to work. I was really considering getting a membership but after tonight I'm not really sold!

What a fun place! I went here for a field trip with my summer job and we had a blast! I think this…read moreplace is better than SkyZone. Super friendly staff. They have a banquet area for large parties and part rooms. They have a small play pen area for 2-6 year olds. The trampoline part is fun, very safe. There is a staff attendant on every trampoline area. They also have rock climbing, bowling, mini arcade and laser tag. They also have small food menu with pizza burgers fries, etc. I will definitely come back here.

Amazing time! Went for my daughter's 14th birthday. Our entire family had a ball!! Will definitely…read morebe returning!! Laser tag is too much fun!

I had a great time with a kid I babysit. The workers were all very kind and helpful! The place is…read morevery clean and well maintained! It was not too crowded when we went which was a plus! Will definitely return!

4 star for the overall grade but 5 stars for Damarion. He needs a raise. I had family visiting from…read moreout of town and wanted to show the 6 kids a fun time at a trampoline park. We had looked on their website and saw the zip line feature and that was what the kids really were excited about doing. We got there and the zip line area was not open. Apparently there were not employees that day to keep it open. My niece was in tears, the other kids were all also disappointed, but Damarion saw her and asked what was wrong. When he was told she was disappointed the zip line wasn't open, he kindly said he would open it up himself for a little bit just for our 6 kids. While they were enjoying the zip line a handful of other kids came and he let them zip line as well. Thank you, Damarion, for your kindness and empathy. Kids had a great time and it made the cost of admission worth it!

I attended a private birthday party here for my best friend's 9-year-old, and unfortunately the…read moreparty experience was pretty disappointing. The private party package was around $400, with about 10 kids attending (includes: pizza, drinks, cleanup, and jumping), and we were placed on the upper level. Just a heads up for anyone booking: there is no elevator, only stairs to access the upstairs party area. That made it a little inconvenient when we had to keep going up and down for forks, other party items, and when it was time to take the gifts home. The party reservation was from noon to 2:00pm, but the preordered pizzas and drinks didn't arrive until about 1:30/1:40pm. One pizza came out first at that time, but we were still waiting on the other two, which made the last part of the party feel rushed. By the time everything arrived, there wasn't much time left for the kids to eat, have cake, and wrap up before the reservation ended. We made it work, but for a private party package, the timing should have been much better. Part of the reason for booking a party at a place like this is to avoid having to manage all the little details yourself, so the delay and disorganization definitely took away from the experience. The space itself has had a revamp, and there are definitely some cool areas for the kids. The facility is huge, and the warrior course and different jump zones were fun. The basketball section was cool too, though that area looked like it was either still under construction or needed some additional work. At checkout, they asked how the service was, and we were honest that we wished it had gone better. My best friend booked the party there so she wouldn't have to stress about the details like she would hosting at home. The new GM transferred there, apologized and said he's working on getting the staff up to par, and mentioned that next time we come in, we should let him know and he'd take care of us. We appreciated the apology and willingness to train the staff better, but that was pretty much it. Overall, the kids still had fun because there's a lot to do, but the party service and food timing really missed the mark for the cost.

Wasn't expecting a small location so if you're looking for size this one is very condensed. Not one…read moresingle staff member looked like they were there willingly. Hospitality was not in the trampoline park with us on Saturday evening. The front desk informed us the GLOW jump will be that evening so we would only have 60 minute of our purchased 90min jump (we prepared to gather our belongings 5-10 mins prior per this convo) we didn't expect at that time to be SCREAMED at to leave to the point one of the staff members pushing gestures my kids to rush & move whilst they are putting on their shoes and coats. Very unprofessional.

First time visiting, a lot of objectives and challenges. The equipment you get has to be handled…read morewith a staff member putting it on for you.

Great time at battle house with the kids ! Good place to enjoy a good time and have fun with familyread more

I had not been to a Chuck E Cheese since I was a kid and went ahead and got the summer pass for my…read morelittles. I have twin 2 1/2 year olds and the summer pass was the perfect way to go. It was a good idea to escape from the hot hot hot summer heat but still give them something to do to burn some energy. This facility even has the new-ish trampoline zone for bouncing which is really cool looking (additional charge,) my twins loved meeting Chuck E Cheese himself and the little dance opportunities they have with him is cute. The big giant screens playing kid friendly music videos is a nice touch. The pizza is honestly really good, way better than when I was a kid. Stuffed crust is ALWAYS a must for me because I need extra cheese. The staff has always been kind and friendly and quick to action, whenever we have been there. A few of the machines needed a little maintenance and were being worked on but it was a week day and right when they opened which was understandable they got to get maintained sometime/someway. My twins go around to all different games but I love the classics - skee ball, water shooter game, basketball, the Simpsons soccer kick and we really love and always use the Photo Booth when we visit. Definitely a fun spot that gives a little nostalgia with new flair if you go during optimal times when it's not super busy. I am sure it can feel a little overwhelming when there's a TON of kids, parents and birthday parties all happening at the same time.

This place is awesome for adults and kids. We love the pizza and the games. My wife and I had a…read moregreat time. The best!

I really really like this place. This is a facility that is meant for all in any type of children…read more It seems like it's a really good spot for birthday parties and events. We've never been at one, but we've seen some take place while we've just been there during a free time. They have bins for when toys get icky and need to be taken away from the rest of the stuff. Everything seems to be very well organized, cleaned really well and the equipment is really interesting and different than a lot of other play places. Again, I think it's suppose to be giving sensory needs to a wide range of individuals and children. And it's cool! They also have a calming room with a beautiful mural on the inside as well as an infant room which is a great way to section off some of the smaller kids so there's less likely for injury. The main area does have running around, swinging, jumping, but that's what you're there for! They have dress up costumes, coloring space, a giant chalkboard wall and trampoline. I will say the staff is usually hosted by one or two younger people, there's no real problem with that except when they were experiencing technical issues with their portal to be able to login to register your kiddos. That happened a few times a handful of months ago, but now they've switched to a new system and that all seems 100% better. We've been there multiple times and we will continue to go back, our twins love it.

This is such a fun place! My son keeps talking about going back after our first time last week. It…read moreis so important to have some thing like this for when the weather is not so great. Great opportunities to run around and be active, or do imaginative play.

It's not the same as I remember from my childhood, but I do feel like the pizza is slightly better…read more This particular location is set up well for parties. Lots of tables and booths plus a kind of private reserved area for larger parties. No longer a ball pit, but a trampoline area is very popular with the kiddos. It does cost extra, but use is unlimited with the days wristband. There's an area with little rides and stuff for toddlers, and the rest of the games are suitable for 8 and up. The games operate with reloadable cards so no more tokens. And no tickets either, those are recorded on the card. At any point you can check the balances on the same machine that is used to reload the cards. I've been here twice this summer for parties and it wasn't bad. Obviously adults are not the target audience but there are plenty of more challenging and nostalgic games.

They started our education science video without letting us know it would begin. No instruction for…read moreour teachers. Then They told us our students couldn't redeem their tickets our kids were very disappointed. We got no wristbands for k4-k5 their babies and can't keep up with the cards!!! Then The manager argued with us that we didn't get goodie bags for our 50students !!! When we showed them we did she told us to make the bags ourselves!! They were completely unorganized and it showed !! This could've been a really Great experience but it was awful due to the entire team being unprepared!! It was empty when we arrived I expected better!!

Food takes a while but not super long…read more Fun Recommend the nachos are pretty nice

Horrible customer service. had an issue that was easily resolved by a manager but then the…read moreemployees had to continue being disrespectful. I bought four tickets to urban air today and when checking in an employee told us that we were not able to make a return on the socks I accidentally bought. after asking two employees because it was an accident and rudely being told no with no other remedies to our issue we demanded the manager. The employee proceeded to make little side comments to another employee that was standing with her, that were extremely rude and offensive, and my husband told her that she needed to learn how to properly do her f job when we were walking away. He did say the F word in all of that because he was upset at the horrible customer service we were receiving. I have been to urban air plenty of times and never had a horrible customer service until this experience. As a trainer of new employees I would beyond disappointed to find out employees were rude to customers and fueling a fire that already had to get the manage involved. I don't care how old an employee is, business are expected to have great customer service and solve customs issues. Not continue to rile up already upset customer. We simply were asking for solutions when they wanted to be rude and say there was nothing they could do but didn't even try to suggest the manager . We asked for a manager. He was not out of line for asking for the manager at this point in time the manager came helped us right away with our issue super friendly, understanding that it was a mistake made. there were further problems until the two employees standing behind the counter we're talking about us so my husband told them to learn how to do their fucking job and then all of a sudden securities following us around and start bullying my husband and not even wanting to hear our side of the story or understand that we had a legitimate reason we were upset. tried explaining to the manager and the security guard that It's escalating because they're not trying to listen to us, the security guard called me a liar and then later on said that I was actually right about what I was saying I wasn't a liar, but of course at that point no one's listening to what we have to say anyways but I just wanted it known that if they were properly trained on how to handle situations and didn't try to talk bad about customers when the customer asked for a manager when they're not able to help then none of this would happen so unfortunately, while this did spiral out of control it's spiraled out of control because the employees were super inappropriate super disrespectful, and clearly didn't know how to do their job properly. They started out already, not warm and welcoming when I was asking them questions about our tickets and then we had issues with the socks. obviously they weren't looking to offer a refund and the security guards felt it appropriate to follow us out to our vehicle and place their hand on the vehicle. just trying to be extra when the whole thing could have already been defused if they didn't want to continue to try and keep the situation escalated. just sad because it is something my family and I have always had a great time. Hopefully this can be a learning opportunity for the entire staff.