Friendly and great customer service, and they are all very kind. They check all the keys to make…read moresure all are locked correctly. If not, they will give you a call! I needed to change the size of storage I have been renting, all the staff helped me through all the process very patiently. They showed me some different size options of storages and walked around with me. So thank you.

Worst storage facility I have EVER!…read more Our storage unit was broken into Our rates go up like every month. And now my father passed away, I got behind on my payment, I know there process, so I made the payment in full with late fees on the last day I could before they CUT MY LOCK, to "PREPARE" for auction Then they put a lock on and charged me $35 for it. I came in to request that they take their lock back and credit my account and the ignorant person in the front (who knows we had our unit broken into and loss of $4k) had the audacity to tell me I made my payment on the 18th but I was also given my 3rd notice on the 18th to bring my own lock. Ummmm so you have me 3 notices in one day? She spoke over me when I tried to recap what she had just said and so I had to raise my voice to get her to listen, and apparently that was yelling lol Then I told her, "you already know the headache and money this place has costed us" and she yelled at me "THEN MOVE OUT" Okay B

My storage unit was burglarized. Started our rental in November 2022 and downsized to a smaller…read moreunit September 2024. We returned to add more items to unit on 5/22/25. Our key would not open our cylinder lock. Had to have the onsite manager to drill the lock out. Onsite manager said there were burglaries in November and December 2024 and 1st quarter 2025. Burglaries included drilling out locks and replacing them with another lock. Burglaries through an adjacent vacant units to cut through the wall. We have over 10k of items stolen. Asked the manager why are there no cameras in the hallways and key pad accesss to the building. Corporate does not do it. Spoke with the district manager, he said it will be too expensive for the items and will keep you storage units rental lower (That's another conversation on rental price increases). I found another storage facility nearby that has cameras in the hallways and keypad access. The have twice a day lock checks. We decided to rent with them. Also, why is there no system in place to notify storage renters that there has been burglaries. Manager did say that there was a burglary close to our unit. Today, 5/31/25 - we went to our unit to move out. The key would not turn again. The lock cylinder was jammed. Our unit's roll up door was kicked in and was off the track. Fortunately, nothing was taken this time. With all the reported burglaries, Cubesmart should take action on minimizing the burglaries.

There's a lesbian woman that works here that gave advances to me and it seemed as though once I did…read morenot respond to those advances, she used her power. I was going through a lot personally, and this was holding nightgown that my grandmother passed away in a Christmas ornament that she had made after my brother passed away on Christmas at four years old basically just mine and my daughter's whole life. I paid late sometimes cause I was dealing with a lot mentally. I was about two months behind. I tried to come in three times to pay. I came on off days eventually I connected with her. I paid the minimum payment and she convinced me to pay the rest before my auction date. She said I had time. My storage along with other got broken in to. Something didn't seem right. Nothing was missing. well I came way before that date and she told me my stuff had been auctioned off so I had the sense to Google what she was doing and basically the storage facilities will pretend that your storage got broken into so they have every right legally if it's overdue to auction it off even before the due date. Which is what she did because somehow the person that got my storage was able to bring back wet pictures and journals. A month later. See when I told her it was just old things from my grandmother. Her eyes got his biggest saucers only owed like 200 and something dollars and I lost things that were irreplaceable in haunt me every day of my life. You are a horrible person. You scammed the system knowing I was going to be removing my stuff soon. You used your knowledge to help someone get things that had no value. I'm sure benefiting you in some way. You're a criminal. You knew I'd pay and remove my stuff soon. So you lied straight to my face and used the system to your advantage.

This place is by far one of the worst ones we ever used. First month was fairly cheap from then…read moreevery single month after we kept getting notices about significant price increases. Our original rate wasn't even a "special" it was standard rate so there was no discounts that ended, they just hiking up rates to the point where last notice was almost $350 - well over double. When you call them to ask they behave like they are doing you a favor by not increasing full amount but only few bucks less than the notice. Sadly no rent control in Vegas on storage units and these guys known it so they just take you for whatever they can. The attitude at front desk is of somebody that couldn't care less - if you won't like the price hike they want then you can leave. Shop around for other places this place is looking for easy prey. Ended up having to quickly move out as their notice is only 2 weeks. Dislike them with passion.

Chris was very helpful! Thank you for helping me while in distress. Moving is no fun you made…read morethings easier! Overall staff there is great! We've used their storage unit for some time and had no issues. They actually do walk through to make sure everything is clean and secure!

Made a reservation over the phone through another location and they confirmed. I was there within 5…read moreminutes of speaking to the person that made the reservation and they were on lunch when I went there. No one was there and the doors were locked at 1pm on a Monday. I guess you can try to rent from them, will they be open? It's a gamble

Storage one lo mejor está Todo muy limpio siempre el personal es muy amable la seguridad es…read moregenial un lugar muy confiable para guardar tus tesoros y los precios al alcance de tus necesidades gracias storage one

I wanted to leave this review to say how kind the staff is from the groundsmen to administration…read morethey are kind, patient and helpful. The first day I was given a safety tour and small history lesson which I enjoyed. The next day the key to my lock (the one provided free upon purchase) broke and not only did they send someone immediately to help me I was given a whole new set of lock and keys no questions asked. The only reason I had to give 4 stars were for pricing. Now this business is worth the price it very organized, easy to navigate, great customer service, extremely clean and secure . I just didn't appreciate being told it was $110 a month for my unit until swiping my card and deep into signing I was told a extra $11will be added to the bill every month for insurance. Unless i get my own. $110 is a bit pricey so bumping it up to $121 it's not the best feeling. I also understand we need insurance but please be upfront before taking payment. This place is great otherwise even the salesperson that made the mistake.

I highly recommend using Storage Durango! My daughter flew home to hawaii for spring break. Due to…read morethe coronavirus, she needed to get her things out of her dorm at UNLV within a week. Needless yo say it was a very stressful situation. I made arrangements for a friend to bring her things from her dorm. MARK from storage Durango was amazing and so helpful at a time that was insanely stressful for me. Being that im in Hawaii he made it so easy for me to sign a lease and get payments set up. JUSTIN was great with following up and assitting in making sure we knew where to go and everything! I am so grateful for their professionalism and assistance! MAHALO!!!!

I always, smile every time I deal with Jennifer Blake the manager & administrator…read more of Stor-It Mini Warehouse. She is always so helpful & pleasant. She is professional & looks after our storage needs. Highly recommend going to this location in Las Vegas .Excellent customer service, call or give her a visit!

I've had my things here at Stor-it Mini for over 7 years! Yes, 7 years. If you're looking for a…read moregreat, reliable & super genuine storage company, this is the place ! Their spaces are affordable & clean. Also, they're safe. I've never had any issues with them & Diane (Manager) is literally THE BEST! She'll always go ABOVE & beyond to help. Sadly, I've grown up (LOL) & I have a bigger house now to Store my belongings. I only wanted to write this review to tell DIANE & THE ENTIRE STOR- IT MINI STAFF THANK YOU FOR STORING & PROTECTING MY BELONGINGS.

I'm glad hoa got a new management. Old managemt was terrible, I would pay and 5 months later would…read moreshow I never paid that month. Then showed them my bank account. Did it to me 4 times. Very unprofessional

JJ at the front desk is amazing, very nice with great custom service and was very helping.read more

Looking around for a unit. Alex was very helpful and personable. Walked me through the process and…read moregot me all set up. Great customer service.

No complaints about the facility. A code to open the gate for entrance and then again to leave…read more Another code to open the door to the building and then of course all units have individual locks. Air condition works great and the buildings are very clean. My only warning is about the charges. They entice new customers with low rates and then BAM, 4 months later you get a HUGE increase. Mine monthly fee actually DOUBLED. I complained and they said they reevaluate the market rates every 4 months. 2X? And the price for a new customer on the web...only 18% higher. So be prepared once you are in there your monthly fee is going to go WAY UP 4 months later.