1 Star - Horrible Service Experience at Weatherford BMW I recently purchased a brand new BMW i4 and brought it to Weatherford BMW after sustaining wheel and rim damage. I had protection coverage in place, but instead of receiving help, I was treated with disrespect, indifference, and outright dismissal by their service manager. From the beginning, he made no effort to listen or assist -- and refused to even provide a written reason for denying my wheel/rim protection claim. His tone was rude, condescending, and completely unprofessional. I left without support, paperwork, or basic courtesy -- and deeply frustrated. The entire interaction made me feel singled out and disrespected, and I truly question whether everyone is treated this way or just certain customers. For a dealership representing a premium brand like BMW, the lack of professionalism and empathy here is appalling. I've filed a complaint with the California Civil Rights Department, and I urge anyone considering Weatherford BMW for service to be cautious -- especially if you expect to be treated fairly and respectfully. BMW promises premium ownership. Weatherford BMW seriously failed to deliver. read more

Employees: Tbh, 90% of the employees here are very polite and soooo welcome you with greetings and smiley faces. I purchased a car for a year only but went to the auto service for three times, I met Moses, he is energetic; Angela the one with long curly blonde hair, she is super friendly and soft, very nice lady; Kashka is nice and fast, he explains everything very well; Robin in the Loaner car dept., very gentleman, detail minded and I would say he is a SUPER smart person when dealing with customers' tough/ trouble questions. & lastly one young gentleman with curly shirt hair who takes the cars?! Sorry idk his name but he is SUPER polite and helpful!!! Service: , 3 visits, I believe they did their jobs nicely, but the first and the last one got my car some minor scratches on dashboard and stuff, which hard to complain, very minor but avoidable! Waiting room: very spacious and they have water, coffee machines, and tea. They even have charger hubs for you in case your devices need to be charged. Overall, I wasn't impressed the first time I came because of the long wait(2 weeks) of getting my car back, afterwards, all of my experiences went good. read more

I believe my service writer was Sam. What a gentleman. I get my car serviced here when I'm back home in the Bay, and by far the easiest thing ever. Out of every dealership I've dealt with in the service department. The service is up to par. Got my car in and out of there faster than M3 Comp with X drive. read more

Quality sales staff Not pushy Honest and friendly I will definitely be back if I decide to buy a BMW to this dealership read more

Came in for a service appointment due to my tire losing air. I was assisted by Angelina. She provided great customer service. She checked me in pretty soon after I arrived. She showed me the bail that was in my tire. She went over what I would be charged for explaining everything in detail. She let me know that I would be receiving updates by text. I let her know I would need a Lyft to return to pick up my car. She told me she would set that up once the service had been completed. She also let me know my car would be washed and vacuumed which I greatly appreciated. I was updated timely. She text as promised to get my pick up information and the Lyft was scheduled as promised. Angelina even sent a follow up text on Monday to verify that everything was well and I was satisfied with my service. Best service I have received since coming to BMW. I will definitely be back. read more

I recommend you avoid going here. I am incredibly disappointed with the service I received and feel I have been taken advantage of. I brought my car in and mentioned the broken headlight ring. This is a common problem with Minis and the repair should have been under warranty. They insist that I should have explicitly said that I believed it was covered under my warranty, but if they were looking out for me as their customer, they would also have assumed that it was under warranty, or at least checked to find out rather than assuming it was not covered and rushing to charge me. When I got home from picking up my car, I realized that the other headlight ring is also damaged. This is a clearly a defect in this car and should be covered by my warranty. I was charged unfairly and attempts to resolve this have been ignored. You will have better luck at Concord Mini. read more

Excellent service from Rafael Gutierrez and the service manager. I had an expensive part go out on me for my G05 X5. The Weatherford service team was able to complete the repair at a better price than East Bay BMW. Very happy with the help, service and pricing at Weatherford BMW :) read more

Mick, Ali, and Deven at Weatherford BMW of Berkeley took great care of us! We are a BMW family and we've been loyal customers of the San Francisco dealership (until now). After several attempts to connect with a Sales Manger in SF to locate the car we were looking for, no one ever responded so we took our business to the Berkeley dealership. We received excellent service -- Mick helped me find the vehicle, Ali made the purchase experience seamless, and Deven helped us get everything set up in the car. Would highly recommend working with the Berkeley dealership if you want an overall great experience. read more

Jivan and Devin were amazing to work with. I went to multiple dealerships looking for a specific type of car and I found a perfect fit at Weatherford. They made the process extremely smooth for me and met me with kindness and understanding. They made a point of asking me what I wanted and didn't want. If you're looking for a great car salesman, ask for Jivan. Great people and a beautiful location! Thank you guys again! read more

I called various BMW dealerships across the North Bay, Peninsula, South Bay, and East Bay for allocations of a new BMW model that I wanted to purchase. At the time, Weatherford was the most polite and also only dealer offering waitlist slots without a markup or mandatory add-ons. I paid my refundable deposit in May, received an allocated in July, and then picked up the car in October. Many of the interactions were through phone, text, and email which made it relatively painless and easy to schedule. When it was time to pay, there was absolutely no tricks on the agreed upon price, and they were even were able to beat 7 other bank/credit union finance rates in the area. Additionally, when I noticed that the rear brakes were missing these cosmetic "design clips" that might be lost during transit, Weatherford covered the parts for free. Thanks to Su (sales) and Ben (finance) for making my first BMW purchase honest and seamless. If I end up buying another BMW, I'll be sure to ask for them again. read more

Weatherford BMW - family car - Auto Repair Near Me - Berkeley, California

* Wrong completion times - you cannot trust when they say your car will be ready * Does not communicate with you - they won't call you with updates about when your car service is delayed * Understaffed - you can't get a hold of anyone on the service team read more

Matt in parts has earned the last lost star for Weatherford. Matt is always helpful.. knowledgeable, and personable.. Especially on those days that I can only afford some fluids. Keeping an older X3 fully serviced is a commitment. Not everyone that owns a BMW is a movie mogul, trust fund baby, or famous person. Some of us are just high-achieving women trying to live out our dreams. Matt has earned back the last star by being consistently personable, and well informed. whoever runs the parts department is to be commended for hiring and training personable people to interact with BMW owners. If it wasn't for the parts department personnel, and their positive attitude, I might not have decided to keep my X3. Weatherford is again a 5-star-reviewer 5 star BMW dealer. Thank you to all of you in the parts department that answer my questions on my BMW. I hope to keep my X3 successfully running until I can move up to something else. read more

Weatherford BMW - Bavarian Professional repaired BMW in Aloinweiss III over Neveda Brown. - Auto Repair Near Me - Berkeley, California

Fully recommend - responsive, fair and quick and efficient process. Treated with respect and did not waste anyone's time. Had a good experience working with Chris. read more

Good experience with the Sales Team but beware when you have to start interacting with the Service Team. I've had repeated issues with them and they do EVERYTHING in their power to make sure the services are not covered under an applicable warranty. read more

Their service department rarely if ever meets their commitment for completion. VERY nice people, but incompetence starts with the top. I don't think this organization has any clue how bad their mechanics really are. They really are not very smart. Further, their managers have NEVER followed up with customers (at least not me) as to how their organization is performing. Survey Monkey isn't it. They NEVER follow up on surveys. They obviously have no idea what a phone is. read more

I had a great experience purchasing my 4 series BMW here. Mary Liz was awesome. She was friendly, understood what I was looking for, and was able to put me in a car that met my needs. Initially I came in for a 2015 which I saw online, only bummer was that it was a manual and I don't know how to drive a manual. As we looked through the inventory I saw a blue 4 series that just stood out. (Blue is not usually what I go for, I am very much a black person) however after I test drove the car, I immediately fell in love with it. After my purchase Mary Liz followed up with a call to see how I was enjoying the car. read more

I had a great experience with Raoul at BMW Weatherford. He helped me get my dream car, and was extremely helpful and friendly throughout the whole process. I am excited to be part of the BMW Weatherford family! read more

I had The best experience I have ever had at a car dealership. Keep in mind I wasn't buying a car but nonetheless the experience was good enough to make me return for any service or car purchase I may have in the future. My experience at Weatherford was night and day in comparison to my experience at another BMW dealership in the Bay Area. At Weatherford I dealt with a stellar advisor named Nick Broussard who not only was extremely responsive and attentive to my needs but was personable in his approach. The process was streamlined and effortless for me. This is what you'd only hope and pray to get in fulfilled wish regarding a dealership experience. Oh, they may be stuck with me as a client for quite a while. read more

I've been shopping for an electric vehicle for about a year. Test drove A LOT. Everything from Audi to Lexus to Volvo and yes, Tesla, the list goes on and on. So many questions to consider. Should I wait for the next new model? How many levels of degenerative breaking? What cool tech features does it have? I found all the answers and just the right ride with a BMW i4 which only recently got on my radar with its phenomenal ratings among luxury e-vehicles. The experience began online. My husband reached out to Kevin Thomas, who was very responsive without being pushy. He answered all the preliminary questions and set up a test drive last weekend. Once I drove it, I knew this was the car I've been searching for. Kevin answered all of my questions and let me tell I had a lot. He is knowledgeable, friendly, patience and kind. The entire staff are responsive and accommodating. Highly recommend Weatherford BMW!! read more

Weatherford BMW - I4 - Auto Repair Near Me - Berkeley, California

Overpriced service center. Goto Marin or Steven's Creek or basically anywhere else. I saved $300 on a battery and install by taking a drive. This place still is a rip off, just to confirm the battery needed replacing cost a service fee (was it $250? Or more? Im trying to forget this place) and took almost a week since they were backed up. read more

I had to get a new key made for my BMW, which was pretty frustrating but the sales guy named Mekhi the most patient, helpful, lovely, and professional man I've ever dealt with at a car dealership. He was super accommodating and made sure I had everything I needed to resolve this issue. So ask for him if you need ANYTHING! read more

I purchased a new BMW from Weatherford. A faulty chip was installed in many of the same model. I brought the car in and they gave me a very nice coupe as a loaner. I decided I did not want the brand new car with the chip problem. The mechanic offered to take the car and put me in another BMW. I asked for my money back and they did not pressure me, and arranged to have a check within 3 days. They said keep the loaner until I pick up the check. WHAT INCREDIBLE SERVICE! I then test drove another model and turned around a bought another car from them. what a great dealership. read more

Service advisor Agnela N was very helpful in helping me select the best options for a 6 year old automobile. Service was completed on time at estimated cost. Arranged for loaner too read more

I was looking for a used BMW i3 and Weatherford had one that fit our parameters. The search took us a few weeks and over that time I had several interactions with Johnny Huang. Whether by email, text, or phone Johnny was super-fast responsive, which is highly important to me. So many other dealers (traditional and online) failed on responsiveness and together with having the right car is the main reason we went with Johnny and Weatherford. Additionally Johnny kept us informed on the progress of delivery every step of the way. As for the dealership itself, it is very conveniently located in Berkeley with lots of parking and access to roads and freeways for test drives. Also, this dealer does not add unwanted theft trackers to their cars, which the buyer is then required to pay for. I would consider Weatherford again in the future. read more

Weatherford BMW - Our new i3! - Auto Repair Near Me - Berkeley, California

I went to drop off my car for an oil change and was assigned Seth Bodek as my service advisor. He seemed surprised that I had "purchased the car new"--maybe he should step out of his cave more often. Anyway, he tried to upsell me on additional services, which I declined. Then, he informed me that a policy change at the beginning of the year now limits them to offering a ride in only one direction. This policy was never mentioned on their website or during the appointment booking process--only after I had signed all the paperwork. That's really poor customer service and communication from the service department. I've been coming here for a long time, and it's disappointing to see the decline in the attitude and service. read more

I just got my M3 Comp from Weatherford Berkeley BMW, I personally worked with Jimmy Tu and Sue Luo. This is a truly a NO BS dealership, MSRP as is ( no hidden fees or other nonsense ). Getting the allocation is key but its definitely worth the wait. I did most paperwork and signed online, and in and out of dealership in 20 min. They have 2 M4 available in stock in their show room if you want to check it out. Here is my breakdown: Call in to get inline - June allocation - 9/28 production start 10/23 , scheduled 11/04 exterior assembly - 11/01 paint -11/02 left factory - 11/04 arrived in US - 12/17 took delivery - 12/23 read more

Weatherford BMW - Auto Repair Near Me - Berkeley, California

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Weatherford BMW in Berkeley has been nothing short of amazing to deal with. Clear communication, upfront sales conversations, and excellent service throughout. I especially appreciated my experience with both Ben and Tristan from start to finish. read more

I had my brakes checked at weatherford two separate times because it just didn't feel right. Both time they said it was fine. Few months later the brake pad fell apart and I had to get a brake job done. When I spoke to the service department manager and explained the history to him. His response was " I don't know how you drive the car. I can't be responsible for this". I can't wear the pad on one side and not the other. All they did was read the wear bar and tell me it is fine The pad was never set properly, and weatherford did the brake job originally. They are lazy in their work and the attitude sucks. I have had a few issues with weatherford in the past, I thought with Sunwise ownership it may be different. I have bought 4 BMWs from this location. I am done with them period. Don't go to Concord either as that is also Sunwise. Good luck out there read more

The $3,000 Oil Change, (that didn't include wiper fluid). 3 years of Annual BMW Oil Changes all for $299? Sounds like a pretty good deal when you're accustomed to paying $250 every time, right? So in good faith, we took our 2007 BMW 328i down to Weatherford BMW on a Friday morning for the first of our 3 annual $100 oil changes. Drove up, instantly impressed with the comfortable customer-centrics: Complimentary water and cappuccinos, Everything white and glass and settled-in for what we expected might be a quick and pleasant 90 minutes. 90 minutes became 2 hours and then 3 hours turned into 4.5, no word from our service guy, finally went on the hunt, no one seemed to know, another lengthy run-around to find out what had become of our simple oil change, remember that? It slowly dawned on us we were in the Twilight Zone. When we finally caught up with somebody who could tell us what was happening, they hemmed and hawed about the Oil Pan threads being stripped, and how this necessitated installing a new oil pan, and that would be $1,000. Oh, not to mention the "labor" for this effort = roughly $2,500. Our service rep kept delivering this pain in the most cheerful way as our jaws and our hearts couldn't drop or sink any lower. When we were finally able to come to our senses, we asked to speak with his supervisor: the service department manager. When we relayed our shock and awe, the service manager cheerfully offered to "work with us" and offered to provide all items at cost, instead of their customary markup. By now the afternoon was long in the tooth and we were starting to wonder how and if, this ordeal would ever end. By 5 o'clock a loaner car was offered, and this being the Friday (from Hell) we expected maybe by Saturday this would be sorted out. Please keep in mind that by now, our cheerful little errand to get a Friday afternoon oil change had become a nightmare of open-ended extra charges and "loaner car" bone saw with no sedatives. We figured that we'd get a dutiful update by Monday, but it wasn't until Tuesday when we had to call and remind them who we were and what the problem was. Once the fellow collected himself and checked with his superiors, he told us in the most cheerful way that they didn't have the necessary parts (the entire oil pan ? ) on hand and it would have to be ordered -- we were hoping he might have ordered it already ! Not, "We don't have that we will have to order. " "Uh, so have you ordered it? And when do you expect to receive this?" We stammered. We'll spare you the rest of the nightmare and cut to the chase. We had to go another 12 days ( !) And when finally the original oil changed car was ready, we were presented with a bill for $3,400! We went to the sales manager to express our shock and the pleasantly well-dressed fellow seemed to only understand this saga from the standpoint of the dealership ... they started an oil change, somehow, something went terribly awry and then endeavoring to fix it but accepting zero responsibility for any culpability in creating this mess. it seems to us that if you take something apart but then can't put it back together properly, it really isn't the customers fault. Shouldn't a major brand like BMW have reasonable solutions available without hanging the customer out to dry? Could they have met us half way and earned our loyalty? Remember the original deal? Three years of annual oil changes for $299. We weren't interested in ever going through this again and when we proposed that they return our "unused 2 oil change charges " ($199), even this modest accommodation was met with some incredulity but in all fairness they did this quickly and quietly and our final bill was $3,120. And you know what? They were supposed to refill all the fluids, like windshield wiper liquid, this occurred to us when we drove off the lot and our wiper fluid was empty. A first world problem yes, but medieval execution at best. read more

Recently brought my vehicle in for several recalls ...dissapointed to not be given a loaner vehicle because they had run out of them ...I'm guessing it was more of a customer priority type issue..my old 2006 bmw with recalls isn't the same as a newer customer dropping off?! Service was okay ...one of the recalls was for the passenger restraint system and the light was on..still on when I picked it up..they stated it could be one of many issues with the system but wasn't the issue with my vehicle?! Wth...so basically I believe the airbag still may not deploy if in a accident...last bmw for us anyway ..always some drama with them. read more

Extremely disappointed at the customer service. I came today to purchase a car with my mother, we were NOT greeted or assisted by any staff. Not a good first experience at BMW. Don't recommend this location. read more

Weatherford BMW continues to be the best of the best - this is my second time doing business here. When it was time for a new ride, I went out of my way to do business with Weatherford again because I knew I would be met with professionalism, knowledge, and a laid back environment without pushing or coercion. I worked with Jivan Kemper, with the help of Andony Husary, and they were both great to work with. They were both knowledgeable, respectful, and easy going. In this insane car market, Jivan found a car that was at the port that was identical to what I was looking for (and I was very picky) and he got it for me. This saved me the time and effort of ordering a car from the factory. Jivan and the team got me into a price range I was looking for, which I appreciated, especially in this market. Overall, the process made me feel well taken care of, and respected as a returning customer. Top notch people and experience. read more

Stay away from this dealership! I purchased a 2025 BMW X5 M60i from them. From the start it was great with their salesmen Kevin, most patient person I have ever met. Kevin would get a separate 5 star review. Their finance manager Blaire is extremely rude and rarely lifts a finger. They tried to deliver my car to me twice with damage on it. They put me in a loaner while they sent my brand-new car to the body shop after attempt 1. On attempt 2, i dropped off my loaner and was excited to finally get in my new car, to find yet more damage. At this point, Blaire, the finance manager, would not get me a Lyft or put me back in a loaner and literally sent me home walking. At this point, I did reach out to their GM, Luis, who was great at first. If you do what most people do and car shop, prepare to have other staff there side eye you and speak poorly about you. If you do not buy a vehicle on the spot and shop around for a vehicle, that is a big no no to them and they will let you know that you are just wasting their time (not Kevin). They tried to sell me an XM red label that had been on their lot for over a year. I test drove it and the car wreaked of fuel, needless to say, once i came back, check engine light was on and the car was in service for quite some time. Sorry dudes, not buying a 189k, 8000 lb tank that has a check engine light on. Speaking of service, service department is a nightmare, set aside from Seth. They are rude and will tell you if you don't like their service, go to another dealership. Service is the bread and butter for a dealership doing warranty work, obviously they have not done the math over there. This came directly from a service manager over the weekend, not Kemo, i have not really interacted with him. I have had my car brought back to me on an empty tank of gas while they test drove my car 70 miles to not even fix it. (had it 19 straight days on this attempt). However, you bring them a car back with 3 miles missing, they are charging you over 5 bucks a gallon. Or you can get an electric loaner to where they do not even supply you a charger, good luck finding stations to waste more of your time. They have brought my car back with damage to the body and rims and completely disgusting dirty. Apparently, they wash it, just not sure they use water or soap, they must have some technique to make your car look terrible, that they are good at. Each time I bring my car in for service, I get to spend 5+ hours going over my vehicle that has not been fixed and just gets checked back in on a new RO. They will consistently lie to you (similar to a Disney movie), make sure you get EVERY detail in writing. They will give you their word, which has the reliability of their customer service(why is there not a 0 star option). Their GM, Luis will act like he is trying to help you and will then turn his back on you when you don't meet his requirements of doing his job or his service teams' job. If you do not have a job, like volunteering your time at a dealership, like new scratches on your vehicle and to literally walk through landmines, this is the dealership for you. Weatherford BMW, you have lost my business....do better! read more

A recent lease return at this dealership has turned into nightmare because the people that carried out the pre inspection failed to find all sorts of issues that I later was forced to pay for. I had no recourse since the dealership claims they are not responsible and BMW finance is ignoring the pre inspection results and I was left in the middle holding the bag. Do yourself a favor and pick another dealership if you want a BMW. read more

Inquired about a test drive, the sales guy (lets call him sap) tries to give a lecture about how hard to get the specific model i was looking for, and then says he will check and call me back. Within a minute the sap calls me back and says it is my lucky day and they have 3. I tell him gently that there are plenty of these cars at other dealerships (I was just tying to give these guys my business). The sap then starts being cocky, I hang up (I dont have time for ego massaging). I call the manager (who seems to be nice), and told him not to have saps like this working at his company and that he just lost my business. I am now wondering whether all bmw dealerships are like this (not my experience at porche, volvo, lexus). read more

Kevin Thomas provided me with service that was above and beyond. He worked on my clock and got the deal I wanted and continues to make sure I 'am happy with my X7 BMW . Thank so you much!! read more

Ask for the wonderful Kevin Thomas if you are looking for a new car. He helped us navigate the murky waters of a lease negotiation. He's patient and thoughtful and will make certain that you understand the process well. Highly recommend him. read more

I visited this dealership to take a look at and test drive 2020 BMW 330I. I was met and assisted by Allen. Most professional, humble and knowledgeable rep. His way of treating clients is very special. He's not pushing. He's guiding. I didn't buy the car that day but definitely will be back to this dealership one day to get a car at this particular dealership. Thank you , Allen read more

The parts department is good at finding the correct part. However they're not good at or in the correct part they just found. Ordered a piece of plastic for $60 for my engine. They pulled it from another location and told me I would be notified when it came in. I called them a week later and they said the parts here. So no notification apparently. When I drove down on my lunch break I took 20 minutes out of my schedule to drive each way to pick up the part. However, they ordered the wrong part. I asked if they can send the correct part to my home instead of me coming back to this location. The advisor told me it would be another $25 for shipping. I told him I would come back on Friday. So I have to take another 40 minutes out of my life and waste my time and my gas for somebody else's mistake? I will be back Friday to pick up my part and this will be the last time I visit this location including when I'm ready to buy my next vehicle next month. Cost of a lost client, $25. read more

Terrible experience trying to buy a used BMW last Sunday, felt like they could have cared less if I bought a car or not and if they did allow to buy they would be doing me a favor. After this experience I read the Yelp reviews and seems like I was not alone in my disappointment with this dealership, I called the General Manager and after we spoke I knew this was not the place to buy a car for me. Purchased a new car from East Bay BMW the next day it was a totally different customer focused experience, maybe Weatherford did me a favor I received a car with less miles and more features at a lower price. read more