Amazing service team! Very transparent and honest. They don't upsell you on unnecessary things. Friendliest and most welcoming bmw service department I've encountered thus far. read more

1 star for the parts department. Called to confirm part number and the agent, Dennis, said they don't give part numbers to customers. After I tried to get more information about the policy, he hung up on me. I called back and basically got a resistant attitude "what do you want? Do you want to leave a negative review?" and then he hung up again before I got a chance to ask to be transferred to another agent. I've been dealing with BMW dealers for the last 20 years and this is the first time I've heard a dealer flatly refuse to give out part number. Took a trip to the department, met with the supervisor of the department, explained the situation while Dennis was right there - no apologies tendered for the unprofessional conduct. Perhaps that is company policy too of the Sunwise/Weatherford group. Placed a call to another dealership right as I stepped out and got part number - no questions asked. I would consider ordering from a different dealership if it weren't for the convenience of coming here and the fact that I had an urgent part that needed to be ordered. But that was a waste of time because I ended up getting what I needed from a different dealership with just a minute phone call. By the way the policy here is counter-intuitive: nothing stops a customer from ordering a part from the department, getting the part number off the box and returning the item. Just a dumb policy since other dealers have no problem giving out this information. read more

I don't trust car salespeople, in general. I know they're paid on commission and all they care about is making a sale ASAP. So when my friend was looking for a used car (he's not from this country) I was afraid FOR HIM knowing how unscrupulous dealerships can be. I did not want him to be taken. So I was VERY pleasantly surprised when a used car he was interested in happend to be at this dealership where the used car manager, Chris Ko is the ONLY honest, stand-up used car manager anywhere. We called ahead, the car was up front and ready for us to test drive, the salesperson Chris referred us to (sorry I forgot his name) was human, patient, and low pressure/low key. My friend bought his car without ever having to know about false promises, bad customer service etc. I can't recommend the used car department here enough-they are The Best! I highly recommend! 5 stars! read more

Forget this overpriced, incompetent, untruthful, and infuriating business. My experience was with the service department. I will never take my BMW here again, and neither should you. Let's just say it took them 3 weeks to figure out how to get the trunk of my hybrid open and fix the electrical issue. They also were meant to figure out why the hybrid electrical part wasn't charging and fixing the issue. Said they did, charged me for it, and nope- still not working right. They were out of courtesy cars, and instead of providing a rental gratis since they get cheap rates with Hertz, I ended up getting charged for the one that was meant to be provided. I paid nearly $5000 for some BS. It's been 6 months and I'm still angry thinking about the experience. Never again! read more

I have bought, sold, serviced, repaired my 750, 740, 330, 328, i3, and recently x1. because of being retired then COVID, I have not visited this dealership for a few years. old service advisors are all gone. the new ones are young, talk well, friendly. lets see if they offer just as good work. I dropped my car off on Friday, Monday afternoon still no quote no diagnostic other than an upfront quote of $305.00 to open the hood. they will not take other garage's diagnosis, which is probably the same computer plug in diagnostic. let's see if they honor the SULEV required repair and software update recall for free. Im retired but never feel comfortable with the dealership's philosophy treating customers fairly (or not) because we can't open the hood or diagnose the problem easily by ourself. I'll update you Yelp guys later my experience. my stop loss is $305 at this point. oh! God have mercy on us seniors with fixed income! read more

The 2 young service workers were talking shit when I arrived with my Mercedes E300. They were talking shit saying what is that car doing here. I was asking where the collision center is. Thank you for giving me the the right direction. Next time just lower it down. You can trash all you want when the customers leave. Just lower it down. We can hear you. I'm not offended or anything. Didn't give you 1 star. Just 2 young boys having fun at their job. read more

Weatherford BMW - Auto Repair Near Me - Berkeley, California

I had an awesome no pressure experience with salesman Jimmy Tu. I began inquiring online, then traveled some distance to view the the car. Smooth transaction, easy finance phone call. My third BMW from Weatherford and now enjoying my low milage pre-owned 2021 X5. They have had what I'm looking for at a great price. read more

SERVICE REVIEW Took my car in for annual "service" and received a $1400 bill. Everything was working prior to dropping it off. Feels a bit like churning accounts in a brokerage account. $300 diagnostic + $1100 fix = $1400 for something that worked fine before the diagnostic and now doesn't function at all because I brought in for "service". I recently had an experience with the service department at BMW that left a bad taste in my mouth. While I appreciate the help from Fortune, I wasn't anticipating spending over $1k for what was supposed to be a standard service drop off. I asked if we could apply the diagnostic fee I paid towards the cost of the repair and meet them half way (vs my other half wanting them to eat the entire bill) but unfortunately, I was met with resistance. What disappointed me the most was how they spoke to me in circles using technical jargon to reinforce their points about why I was wrong. It felt like they were more concerned with needing to be right than listening and acknowledging that the car was working as expected prior to service and doing what's right by the customer. As a first-time BMW customer, I expected better treatment, especially considering the lifetime value of a customer. Unfortunately, they didn't seem to want to budge. I truly love my BMW and hope to stay in the family for years to come, but this experience has me reconsidering my loyalty. I'm not owning this because everything was working fine before I brought it in, and I believe that BMW should be accountable for their actions. Meeting me halfway was too much for them. This is a conversation about $300 and doing what's right by the customer. In conclusion, I think the service department at BMW could do better. If they understood the lifetime value of a customer, they would work harder to ensure that their customers are happy and satisfied with their service. While I appreciate the help from Fortune, I left feeling talked-down to, disappointed, frustrated. read more

DO NOT EVER GO HERE! Terrible service, difficult to work with a really shady business practices. It's worth the drive/inconvenience to get your car serviced at pretty much any other dealership. I've had issues with this dealership before when they misplaced my car FOR A WEEK after I brought it in for service. I went back recently (more than a year later) because they are the closest to my home and I wanted to get a noise checked out before a 300+ mile drive. I went knowing my car needed general service in ~400 miles (BMWs alert you of this when you start the car). They told me my car is past due, I said no, that's not what my dashboard says. When I got the car back they reset it, to say I was now 900 miles past due! They also gave me a many thousand dollar list of things a noise they couldn't replicate might be. So dishonest!! Literally go anywhere else! read more

They went through our phone calls and found out they indeed told us two times that we can get our maintenance for free. They apologized sincerely and did all the work they promised. I was very unhappy during our first call though. They treated me like I was being a cheapskate or something. ANYWAYS. They did everything they promised and we got our car back today so I am revising the review. read more

Always amazing service and support at Weatherford. Seth in particular is a fantastic service advisor. 5 stars!

We had an amazing experience with Kevin Thomas, and would highly recommend him! The experience was seamless - his communication was very clear, responsive, and professional, and he was fast in identifying options and sending them to us, based on the features and car type that we wanted, and iterating on this with us. We would definitely go back to him again! read more

I recently purchased a car at this dealership. Sundar, James and Bobby were top-notch. James reached out to me with the car I was looking for. Sundar made the deal happen and with ease. Bobby was swift and professional with a great sense of humor. Management, sales, and all communication could not have been better. Not only does this team have a sense of humor, they know how to listen and deliver quickly. Thanks and I will be back! read more

They totally screwed up my car! ...i left them and car started spraying water everywhere! Then i barely got home they told me not to call them!! Im so upset they are so rude!! 300 an hour and wont help me anthony is ajoke!! So is chaseomg!! read more

We bought a Used car from them. Was helped by John McGinnis all the way through. He was very professional, courteous and answered all our questions. It was also a pleasure to work with his manager Bobby as well. They could not do the Coating for the car the same day, but they arranged for it soon with a loaner. Can't wait to see how its gonna turn out. read more

This review is for Enrique. My wife and I were in the market for a new BMW now that we'd outgrown our 320i. We originally came to Weatherford to look at the X3 and were introduced to Enrique. Right off the bat, Enrique was knowledgeable and a genuinely enjoyable person to be around. He spoke to us about our wants and needs before we took a look at a few cars. We settled on the X1, and he assisted us with walking through the different packages, and availabilities that they had. Throughout the whole interaction, Enrique was kind, patient, and understanding. I never got a sense of frustration or impatience. He gladly invited us to take our time with our decision. We didn't make a decision that day, so Enrique stayed in contact with us through text. We returned to the dealership and spoke with Enrique once again, who drew up a quote for a few cars and gave us the inside scoop on what he felt was the best deal for us. In the end, we didn't end up going with him only because we found a car with more features and options at a dealership in SoCal. But if I could have bought the car from Enrique, I would. Long story short, if you're looking for a BMW advisor who is patient, helpful, knowledgeable, and an all-around good guy- ask for Enrique! read more

Was looking to replace our previous X3, after 13 years. Following a "bait and switch" from another dealership the prior day, we decided to give Weatherford a try and are so glad that we did! We worked with Kevin Thomas, who not only gave us a great deal on our new X3, but patiently walked through its new features, made sure it was detailed to our specifications, and ensured, every step of the way, that we had a great experience. Shout out to Makai as well, who worked with us to customize the car for us before we left the dealership. We are repeat BMW customers, and would not hesitate to recommend (or to again use) Kevin, Makai, and the Weatherford team for future BMW purchases. read more

Weatherford BMW is the worst BMW dealership I have ever come across. Service advisor Bryan McKnutt provided me with terrible customer service and was unwilling to help me fix my vehicle's issues. Extremely rude and stated he has never heard about the "wheels and tires package" then later looked it up in the system and found it. I left my car overnight and they did not fix my car's issues. Please train your service advisors better on how to help customers. Only come here if you want to waste your valuable time and money. I will never come back. read more

Honest Review: Weatherford BMW took real good care of my 2022 X7 M50i for about 1.5mos since there was an ongoing alignment issue (pulling to the right) that was never fixed at my other local BMW dealership (you can probably already guess where) for a 2nd opinion. I highly suggest you seek Fortune Barajas (Service Advisor), Jacob Blackshere (Service Manager) and Joseph Padilla AKA Joe (Shop Foreman of over 20yrs). Fortune was very helpful in making sure that I was being taken cared of since requesting to test drive with Joe to confirm that I had an alignment issue and that I was given a loaner vehicle since they were unsure of the downtime. Joe made sure that he test drove not only once or twice but for the entire duration probably at least 6-8x since the alignment issue was escalated to the BMW Engineering Dept where a thorough investigation and installation of various parts were performed until Joe validated that the alignment was fixed. I was very happy to say that everything went well where the pulling stopped and brought my vehicle back in about a week or so later to test drive with Joe again to make sure (since I have power suspensions, Joe confirmed that drifting a bit in the direction/surface of the road/highway/freeway in which my vehicle was still mostly slowly drifting to the right is within scope after however many seconds maybe 5-7secs of delay; I was not too sure at first then realized no one really lets go of the steering wheel to let the car autopilot on its own unless you're on cruise control so I gave them the benefit of the doubt) and met Jacob who was the new Service Manager at the time, he is super cool and real nice. Thank you so much Weatherford BMW for making sure that you have taken care of me during these trying times, I highly advise and recommend everyone in Alameda County to go here ONLY for all your parts and services since they are very well trusted in the business for 45yrs. However, I am neutral with their sales department since I wanted to see what the estimated trade-in value for my vehicle was for a possible upgrade to the newer 2023 BMW X7 M60i and it was okay, not the best. Lastly, from a personal and familial experience standpoint, any BMW over 5 is not worth getting (the worst will be having a drive train issue); should of gotten the BMW X5 M Competition instead lol. read more

Worst dealership nothing but lies overcharging and contempt for customers. Do us a favor and close down. Your cars are shit.

Emailed Weatherford to get a quote for my SIXTH BMW! Raoul responded and sent me an outrageous quote that is double what I'm paying now for my 2021 5 series. Raoul let me know I needed to come in to get the best deal. I explained this was my 6th bmw and I always negotiate pricing and then if the price is the best out of the other dealers, I'd be happy to come in. He has gone radio silence since and their business development coordinator even emailed me and she said she'd look into it and have a new quote sent to me. Nothing! Disappointing that they expect you to come in so they can give you some crazy high number and then wonder why you don't want to do business with them. Do better Weatherford! read more

Do NOT interact with them. They lied about the amount they would be willing to offer to get me in the door, lowballed me on an appraisal, then reported that value back to Kelly Blue Book, lowering the value that shows up for other dealerships, and thereby depressing my negotiating price with others. I had an offer from Carmax for $19,000. KBB showed ranges of $16.5k - $18.5k. I talked to Natalya on the phone and said I didn't want to come up to Berkley unless they thought they could offer at least $21k as long as the vehicle was in the condition I entered on kbb.com. I drove from the South Bay to Berkeley. They appraised it and came in at $16.5k, then tried to say it was because that was the KBB price (it wasn't) and that it had more damage than I'd submitted (it didn't and Carmax agreed when they appraised it in person). A few minutes after I left the dealership, the "click to accept cash offer" from KBB dropped to the price they'd offered. This information gets shared with other dealers, so if you are trying to shop around, it will tank the value. Thank god I went to Carmax first and got an offer good for a week that was coming in a above most dealerships. I took that offer. read more

Kudos to everyone here from Dina in sales to the front desk/genius men. They made buying the car remotely very easy, sending videos after its last detailing so that I'd have no surprises after flying in from SoCal to get it. Very accommodating! read more

Sales department sucks. I bought my first BMW from Weatherford and as a courtesy reached out to them for my X3 M40i. The response I got from Allen was super unprofessional. I get how the market looks right now. Trust me, I have worked in the auto businesses (not that it matters right now- everyone knows). Regardless, as a sales person you have to be professional and not hang up on existing client's. It's not a matter of whether they can find another customer to buy (right now I bet they can!), but it's just bad ethics that's going to bite you sooner rather than later! read more

I want to start by saying that my car buying experience from "DAREK" of Weatherford BMW surpassed each and every goal I had set. During these strange times we live in all I was hearing from dealers were excuses of why they can't or why they don't or why I should be so great full to get below average service. This was not the case with DAREK HEIN! We were able to complete the entire purchase over the phone and we picked up the Beemer the next day with out any changes to our agreement! Call and ask for Derek and tell him you want the same service RG got!! I promise you will be so happy you did.. RG of Saratoga ***** read more

SCAM ARTISTS. Worst BMW in the Bay Area. Mechanic staff is a joke, can't diagnose a damn thing and will charge you to tell you. If you're looking to waste your time and your money, have fun. Wouldn't even trust them with an oil change. Went to another mechanic that identified and resolved my issue in an hour. You're better off going to some kids in mechanics school than these guys. read more

No appointment. No loaners. If you need help- this is not the place to schedule a service. Two weeks out! It does not matter if you have a dangerous issue- like - my right headlight is not working. Hmmm- and I just had a service done here? This feels shady. I have had better luck with Sales. Will I buy here again? No. read more

Good car buying experience! We design online and got our Christmas gift X5! Sue is very nice.Within her help, we are easy in each possession. read more

Weatherford BMW - Outside - Auto Repair Near Me - Berkeley, California

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I should have known this place was bad when I purchased my 2014 BMW from a salesman who talked only to my husband even though we had told him multiple times I was the purchaser of the car. Recently there was a recall for an emissions problem. After multiple attempts to fix the problem the check engine light finally turned off (did they just unscrew the bulb???). 2 month later I am unable to pass the smog test to get my car registered. They say I need to drive the car to reset the sensor.... I have driven over 250 miles on the freeway @65 mph. I still can't pass. A total Catch 22 with no help... to say I am frustrated is an understatement. Theses guys are jerks, sexiest and incompetent. read more

Another year, another review, another 5 star... wait it's not just any year it's the year of Covid! But this place still deserves a 5-star! Our sales person Sue and the insurance person Ben, both made this process hassle free, safe, easy and fun. We talked on the phone to finalize the car and then signed the deal online/phone spending about 30-40 mins but picking up the car was even more convenient.. took us merely 30 mins... I don't know if something else would define proficiency like the buying process at Weatherford right now. I got my x1 here and my husband just got his X5. Both of us had great experience with everyone starting from sales to insurance/finance to the geniuses in their office. I would HIGHLY recommend them over any other BMW dealership in the area.. our family absolutely loves them! read more

I bought my lease from Weatherford. They made errors in total acquisition cost. This should have told me about their lack of attention to details, but I let it go. Did not receive the car title even after seven months. When I asked the sale agent to help me, I got an email from the dealership saying that I had to take care of it myself. After digging into the application with a very helpful DMV agent, we found that Weatherford entered the wrong address. No wonder I never received the title! I sent an email to BMW corporate to tell them about the situation. After a few days they said that I needed to contact BMW financial services. After 45 minutes of talking with two different guys in BMW financial services, I was told that they cannot help me and I needed to talk to i- team, whatever that was. Another 30 min wait on the call with one agent, who told me to wait so she can explore how they can help me . I was more than an hour on that call when this new agent picked up the phone and asked me to explain again why I am calling . You could imagine my reaction. Anyway, sharing my experience for those who care about customer service from a premium brand. read more

My review is for the Sales team, specifically for Jimmy Tu. We placed an order for a new car back in August through him, and he was very helpful during the entire process. This is my first BMW and he helped answer all our questions regarding the car and its features before we felt comfortable enough to place our order. During the 3 months it took for the car to be built and transported, he would text me with status updates along the way which I really appreciated. When the car finally arrived, he helped facilitate the financing which we were able to get squared away really quickly. Never felt pressured to do anything during the entire process. Cooper, who I believe is part of the Genius team, was also very helpful in explaining some of the car features when we took delivery. Very knowledgeable and friendly guy! Would definitely recommend Jimmy if you are in the market for a new BMW. read more

I usually don't go to this location for service but I was desperate and was towing so I had to take my car to this location. Because I didn't repose soon enough the refused to do any ad on services, after I was told they would by Jacob, even though they were all under warranty. Then they harassed my husband with numerous messages in one day because he didn't respond due to him being sick at the time. They are extremely rude and acted as if I didn't have a car in their possession NOR a warranty! Never go here customer service is HORRIBLE! read more

I found a 2023 540i online that was used as a loaner car at Weatherford and it was just what I was looking for. I called and spoke with Nick Mills in Sales. He was very professional and helpful and I decided to make the trip from South Bay to Berkeley. After a great test drive, I decided to purchase and trade in my old 550i. Nick navigated all the usual issues with trade in and suggested the benefits of financing. The entire time he was extremely helpful and accomodating and, when we ran into a few snags, he kept me informed and worked them out. The familiarization run through was fantastic, answered all of my questions, and got me up and running quickly. The entire staff that I met was great and I would not hesitate to return to Weatherford, even though there are a number of BMW dealers closer. read more

I found the exact 2023 430i model I was looking for online from Weatherford. I called on blind and fortunately Kevin Thomas from sales answered. A ten year Weatherford sales person, he is awesome and Weatherford is great. I made a deposit online by DocuSign to hold the car. I went in to meet, look at the car and take a test drive, which sealed the deal. Maximum one hour. But I didn't want to sit with a finance person for two hours to get the car. So Kevin set up a 15 minute screen share call that I did from home to discuss service contracts. They were not pushy and I picked one. Next they sent everything for me and my wife to DocuSign. We signed, went in the next day (had to Wet sign the DMV form in person), The car had been detailed and was out front ready to go. I was on my way in 30 minutes. Ask for Kevin if you want a great sales experience. And use DocuSign! read more

Took my wonderful X1 in for service and had another great experience with the team---my Service Advisor Anthony C, Wyatt, Sean, Devon and the car wash team. They were all considerate and professional. Plus the best thing was that I did not feel pressured in any way. It was a great experience. Thank you! read more

This review is for Enrique and Jivan in the sales department. First off I want to give a huge thank you to both for an outstanding experience. I recently purchased an M4 with them and they made it smooth and easy. I flew in from LA and they were accommodate from there. They had majority of the paperwork already processed ready to go so I can get in and out. Even before then they were able to text/call me with all the necessary information and answer all my questions. Definitely 5 star service and if I ever need to buy another car I'd 100% go back to them. Thanks again Enrique and Jivan! read more

To whom it may concern? I've been a BMW owner for over twenty years. However Weatherford BMW and Concord BMW it's sister company makes me rethink owning a BMW. The service at both of these dealerships is dreadful. For an example a simple service that is scheduled for two hours takes 5 days and the list goes on. read more

So i went to pick up my bmw 2023 330i on sunday 10/23/2022 and me and my fiance saw an suv we liked we are expecting a baby boy and we needed a bigger car and once again ALI showed us some of the suvs they had and she wanted an X2 then ali said an X3 is better we test drove it and my fiance loved it so we went home to think about it and ali said take your time and i called him the next day and made it happen on 10/24/2022 we got an X3 so thanks to ali hes a big help you guys in weatherford are lucky to have him once again read more

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Buyer beware at the service department - ask about their hourly rate before you leave your car ($235 per hour??!). I left my car for the covered 20,000 mile service and to replace my windshield. I ended up paying in excess of $1,900 for 4 new tires. I didn't ask about hourly rates for service before approving the tire replacement, and when I asked the cashier about what the hourly rate I was charged that made up the $480 labor charge associated with the replacement and alignment of the 4 tires, the cashier deflected and said ask Fortune... The hourly rate the service department charges came to my attention when after having had the car for a week, my windshield was not replaced. I learned that my insurance company refused to pay for the labor. When I asked what Weatherford's hourly rate for labor is, I was told it is $235 per hour. Who can blame my insurance company for refusing those audacious charges. At the 6 hours I was told it would take to replace my windshield, I would have incurred a $1,410 charge had I let Weatherford do the work. Needless to say, I returned the loaner car and picked up my vehicle today without authorizing those charges. If your money comes free and means nothing to you continue to service your car at this dealership! read more