Bmw weather ford was pretty good but I was a bit confused where the showroom was located because the signs was pointing at different directions for Services and Showroom floor. The showroom floor was small which fit 4 or 5 cars. It's dark with all the blinds down to shade the sun. The waiting room was ok. They did have coffee and drinks available for waiting customers. Customer service was excellent. Rate 4 star read more

Weatherford BMW - i8 overview - Auto Repair Near Me - Berkeley, California

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The service here is incredibly bad. What happened? Change of management perhaps? I am really upset and disappointed with their customer service. I have been a loyal customer for 12 years with Weatherford BMW. I drive the beautiful X6 and have no complaints about the car. I came in to get a tune up and to fix couple of things that should have been covered by my "inhouse" warrantee. I pay an extra fee per month to cover damages to the expensive tires. After 2 years of regular driving, they tell me that the warrantee I pay every month is not going to cover it. They had all sorts of technicalities which made little sense. They kept telling me to read the fine print. RUDE!!! DISHONEST!!! This is not the way to do business with customers. The service rep knew what he was doing...it almost sounded rehearsed. What can I say about the fine print? I believe in transparency. I believe in honest relationships. When they sold me this warrantee they were not disclosing the fine print. They said don't worry, it will be covered! Now, I will end up paying close to $3600 for the warrantee plus $2400 for the new tires i don't really want. Talk about a dishonest practice. I would have been ok with this but the service man made the process very painful and unprofessional. So I involved a sales manager who made the experience even worse. He had good techniques to calm me down... He made false promises. Never once apologized. Totally insulting my intelligence. I will not do business with weatherford. I don't trust them. I feel like they are trying to rip me off. Look at their reviews! BMW is all about the ultimate experience. But at weatherford, it's all about how to extract more money from customers experience. I left the place feeling like crap. Like someone just smudged crap all over my face and said, don't come back. I will take my $80,000 and go somewhere else! read more

I bought a new car from Weatherford BMW last week and had a wonderful experience. My salesperson, Johnny Huang, was extremely easy to work with, was frank and straight-forward from the get go. He was responsive to emails, calls and texts. When I picked up the vehicle, a very friendly and knowledgeable employee helped me set up the car and walked me through its various features. Weatherford gave me a great price on the car to boot. I'd definitely recommend Weatherford and Johnny to anyone looking to purchase a BMW. read more

ABSOLUTELY PATHETIC PLACE. IF YOU WANT TO BE RIPPED OFF BY PEOPLE WHO COULD CARE LESS ABOUT YOU, AND WHO CARE ONLY ABOUT YOUR MONEY, GO HERE. OTHERWISE STAY AWAY. AND NEVER TRUST ANYTHING THEY TELL YOU. I was tricked into extending my BWM's warranty for more than $2500. It was supposed to cover a faulty suspension system on a car with low mileage. It didn't and I ended up paying twice what I would have paid if I went to a private authorized BMW service center. The service manager is total non-communicative, would not return calls, and reneged on his promises. Guy's a total loser and is a terrible reflection on this dealership. I even left a VM telling him that if I don't hear back from him by a certain date I would no longer return to this dealership. Of course, no call. My wife brought her car in for a check up and they mentioned the battery needs changing, although we have never had to jump start this battery. They charged us more than $600 for a battery for a 2007 3 series. I checked at another BMW service station. They could have put exactly the same battery in for $250 labor included. This is just the tip of the iceberg. I have many more stories. And I should have bailed from this place long ago. It is particularly egregious because I bought 3 BMWs from this dealership over the years. I still can't believe how shitty they treated me and my wife. The only silver lining is the woman who sets up the loaners, Sherry. Otherwise, UGH!!!! Simply put, stay far away from these people. Find another dealership for all your BMW needs, a dealership that actually cares about you and give top-notch service. Dr. Gustin read more

The salesman thought I was going to take a joyride when I asked to test drive the M3. I understand, I'm a young guy and that may have been a red flag for him. However, any decent salesman should know that generalizations will kill a potential sale. He didn't care about making a deal with me and I could tell he wanted to move on to other customers. I just bought an M3 from BMW of Concord. Much better service and I was taken much more seriously. read more

I have owned a BMW for most of my adult life and I have had the worst costumer service ever with Weatherford BMW. I choose to take my BMW to Concord or San Francisco because every single time I have called or visited Weatherford service department, I have been greeted with pompous lazy service representatives who have a dismissive attitude every single time. Then if I call Concord or SF BMW for the same service question, they are incredibly kind and helpful. And if there is any inconvenience to the customer, they try to accommodate. I think that if you are going to have anything of quality (car, clothes, home), you should have quality service. Weatherford never provides this. They are by far the worst dealership in the Bay Area. Steer clear. I have never written a review on Yelp. This is my first. My next one will be a good review on Concord BMW. I can hopefully save you the headache and annoyance of dealing with the costumer service reps at Weatherford. read more

Incompetent and useless are 2 fairly accurate descriptions of the sales staff here. My boyfriend went here in December seeking out a used M3. He saw a 2011 M3 sedan on the internet. On paper it was perfect, 4-door, lots of power, decently low miles (~40K) and within his price range. Scheduled an appointment with John. Overall pretty nice guy, made an appointment and swung by the dealership a few days later. Test drove the car, I went with him and I pointed out the distinct smell of cigarettes. Once I started pointing that out, I started to notice additional things. The car was not well taken cared of, there was a lot of wear and tear going on considering it was less than 4 years old. The smell was brought up to John who disregarded it and only said he smelled the shampoo they use, bullshit. The smell was pretty obvious, it was like the guy smoked INSIDE the car with windows up. Then he goes on with more horse shit about ways to get rid of the smell, one of them being getting a bag of coffee and put it under your seats, WTF? My boyfriend started asking him more detailed specs of the car, like where was it owned, where was the service record, options in the car. John had no clue about any information about the car. As a salesman who's job is to sell cars and he knew we were coming, he should at least know basic information about the car, he did not. Anyway, we weren't going to buy a car that was treated like shit and smell of cigarettes lingered. We asked to look at his other inventory. He wasn't much helpful either, snobby is a better word. He said he had a few M3 coupes and reluctantly took us to show them. He opened the door and vanished. Did not offer to test drive these or to turn it out, just went along his merry way. We let ourselves out and he chased us to contact him if we change our minds. Nope. Overall, disappointing customer service and looking at the rest of the reviews, I'm glad to not be supporting this business. read more

Worst car experience ever. It's hard to tell whether Weatherford plans it all out or is simply epically inept but every step was a disaster. They reneged on the price I'd negotiated and confirmed via fax, their service department wasn't ready to install equipment for which I'd made an appointment, there was an ensuing battle over the refund for the uninstalled equipment that took three months and BMW corporate headquarters to resolve, arguments with the inept saleswoman, the sales manager and the head of the service department... And to cap it off the inept salesowoman called recently to ask if I'd be leasing from them again as my current one is almost over. Not likely. My advice is to avoid Weatherford at all costs even if it means not getting a BMW. I'd drive an old Pinto before I'd deal with them again. read more

I chose Weatherford BMW as the dealership to be in contact with because my brother had a good experience here purchasing a 328i few years back. I know I can get a better deal in SoCal but thought I would save myself some time by keeping my business in the Bay Area. I was wrong! In April, I went online to inquire about a 2018 F80 and for someone to reach out to me. Weatherford found one I liked but they didn't have the car at their lot, it was at their sister location. The guy I was working with said that he will get the car for me if the numbers are in my favor. I asked him to match an offer I received from a dealership in SoCal (which had a higher MSRP), and he completely stopped responding to me. I didn't even get an "I apologize but we cannot match that number, I hope we can do business in the future" from him. Such professionalism. Whatever, I thought I'll try to custom order one instead because I really wanted the Mineral White vs the Alpine White, so I asked to speak with the person who handles custom orders and gave him my build code. I asked him to email me a quote instead of calling me back because I will be walking into a meeting shortly. He calls despite my request to receive an email and told me that a custom order M3 would not be a year 2018 car, it would be 2019?? What is this guy talking about? There is no 2019 M3 because they were halting production in May. I don't know what he was trying to pull, or if he just doesn't know the brand he works for, but I Weatherford lost my business at this point. I thought I would go straight to the source and speak with someone from their sister store (who actually had the inventory I was initially inquiring about) and the person admitted that they cannot compete with SoCal pricing because the market is bigger and more competitive there. TL;DR: Weartherford lost my business due to the lack of knowledge of their product and professionalism. I accepted the quote I got from the dealership in SoCal and took my F80 on her first road trip home to the Bay Area. read more

I'm writing specifically about my dealings with Danielle, the "Internet Sales Manager". Horrible dodgy answers to my email requests for information. I'm not local to the Bay at the moment so it's difficult to talk on the phone due to the time difference and my schedule. I told her this. I asked for price breakdowns and she said she had to talk to me on the phone. I asked again and she said called and left me a message saying she needed "clarification". I asked again and she finally gave me some numbers over email but left out information detailing all the costs and fees. The information she did include clearly was trying to pad her profits by increasing the money factor. The money factor for a lease is the interest you pay on the cost of the car you are leasing. You should always ask for the money factor, the residual %, the MSRP, the sale price and and reductions. If you have all of these numbers, you can see if you are getting a good deal or not. This number is easily found online and can vary a bit by your credit score. I told her to assume my score was 760. She quoted me a money factor of 0.00150 (3.6%) when the true BMW finanacial services number should be 0.00130 (3.12%). When I asked her to adjust it or clarify, she never replied back. Avoid. There are plenty of dealers who want your business and will give you a straight up deal and answer your questions in a clear, no BS answer. In fact, there may be someone at that very dealership who is more transparent in their dealings. read more

Simply awful. There are a lot of choices to purchase BMW's in the Bay Area and sadly, this is not one of them. The BMW I purchased from Weatherford was not my first BMW, it is my 6th (Crevier-Santa Ana, Peterson-Boise, Lauderdale Imports (2) Fort Lauderdale, BMW of San Francisco) so I have a bit of a basis for my rating. The model I was after was a 5 series and one of the options I wanted on the car was satellite radio. The vehicle I was interested in did not have the actual sat radio, but was factory pre-wired so that adding it on was easy to do. Grace, my salesperson was so desperate to sell a car she had me talk to the sale manager Frank. Frank and Grace promised that if I accepted the deal with them that they would install the sat radio unit at cost. When I returned to the dealership to have the sat radio installed they quoted a retail price (I had asked Peter Pan BMW service department to quote the same) at $22 less than the Peter Pan retail price. Their excuse for the price, that is the sales department cost, not Weatherford cost. Grace is not a salesperson to deal with. She will say whatever you want to hear to sell a car. When you resist, she shuttles you off to her manager Frank. Neither Grace or Frank can not be trusted to keep their word. OK, they are liars. You have a lot of choices for buying a BMW, after reading all of the bad reviews for Weatherford BMW, do you really want to take a chance on Weatherford? Having purchased a few BMW's in the past, I incorrectly figured that all BMW dealerships were a cut above the fray of dealing in bad faith. I was wrong. Weatherford is a stain on the BMW brand. read more

Worst dealership! Stay away! They do shady stuff and Jack the prices. Definitely compare to other dealerships. I have tried to lease a car from them their prices are significantly higher! And customer service is terrible. During price negotiations was told to buy a Toyota. Avoid read more

Take a look at the Fifty+ reviews on yelp for this dealership. And believe the overall rating. Believe it, unlike I did. Do not buy your car from here. I am not kidding when I say this was the worst consumer experience of my life. I purchased a "CPO" car here and the purchase itself was uneventful. The sales staff was helpful and polite. The test drive suggested I had found my dream car. Except, of course, the error message I noticed about a tire during the test drive. I was ASSURED it was taken care of; and drove the car home after buying it and buying into their "full of pride" CPO program. Within a week I had major problems with a tire leak. Within a week I had the car inspected at two facilities - one BMW and one independent - both of which said the car had four cracked rims and was basically undriveable. There is no way I did this to the car I had purchased 7 days prior. They said bring it back. I sent the car back. They said, "your rims are broken" and replaced them. Embarrased. No apology. No true accountability or responsibility. This was after weeks of hassle. Calls to BMW North america about the falsified inspection report. Nothing. Salesguy was nice. Helpful. But give me a break. This is not a luxury experience. This was a huge hassle. Not to mention the cost incurred with the inspections and getting the car back there. Never again, weatherford. Never again, BMW. read more

Sent email inquiring about a quote for a set of tires. Their so-called "Internet Sales Director" responded saying he'd forward the request but never did. Then when I asked about it after weeks have passed, he told me he'll get on the case himself. Well, he never responded with the quote, but sent me multiple "how was my service", "what other service can I provide" emails. WTF?? I go to there for a warranty services and recalls, but not for anything else. Also, all BMW dealers should stop the practice of nagging customers after the service to give them high ratings when BMW NA calls! read more

Excellent BMW dealer. I had checked out couple of dealers in Bay Area, but Weatherford is the best! I got the best deal here compared to all other BMW dealers. Special mention of Darek Hein "he was straightforward and didn't waste time to haggle around in negotiations, he just dive right into the the right price for the car!" I would STRONGLY RECOMMEND to talk with Darek Hein @ Wetherford BMW for any potential buyer of BMW!!! read more

Had a great experience with Johnny buying a new car here. He was very informed and helpful and got a great deal done fast. Went to a few dealerships and they were definitely the best! read more

Without a doubt the worst BMW dealership I've ever had the misfortune to have to go to. I've been here a few times for both service and sales. On the sales front: Rude and impersonal and even wrong: got half way through the process they guy was selling me the wrong car (wrong model and engine). Decided against it. On the service: Rude and condescending, on the phone every staff member responds to a request for information to 'I'll transfer you to..' I had a broken window and not only was it a fortune to repair but they left the car full of broken glass. Including in places where the vehicle would suffer damage if not removed. The sales/service guy actually cleaned some of it out for me, nice, but not really the point, since how do I know how much glass they left hidden in the door frame to do more damage. Cost for a broken passenger window: $900 On top of that: They charged me $157 labor + $180 parts to change the battery (located in the trunk) and couldn't even be bothered to re-fit the trunk trim. I really get the feeling that it's horrible management, the sales/service guy did give me a discount on request, but I feel so ripped off, maybe the other dealerships set my expectations too high At a different dealership the fairytale they told me about having to replace the motor for the window along with the glass might have been true, but here in hindsight having been leered at by the service manager and seen the crappy job I bet you they were just ripping me off Just horrible, EVERY TIME, So unbelievably bad I can't believe they are still in business read more

Sorry Jen. My experience turning in my leased 328i was horrifying. I was charged for things I should never have been charged for. And when I called to talk to the Weatherford manager and the finance manager, I never got my call returned. In fact, my blood pressure rises every time I think of my experience. I will never lease from you guys again. If you're thinking of leasing from Weatherford...save your time and go some place else. read more

Let's face it, in my opinion car dealers all suck. There are some with good sales departments, some with good service departments, and some that stink at everything. I can only comment on the sales side. On a positive note, Weatherford has a lot of selection in both new and used BMWs. Most of the used cars are kept downstairs in a garage where the combination of detailing and fluorescent lights make every car look amazing. After getting my car home, I realized it wasn't quite as amazing as I had thought, and two different body shops confirmed this. The sales manager did the right thing when I complained and quickly reversed the deal for me. Take a careful look at your new or used car, and consider having an independent body shop look at the paintwork before you pull the trigger. Perhaps the car I got was an isolated case, but anecdotal feedback from others tells me it wasn't. To end on a positive note, my friend bought a used car there despite my experience, and he's happy so far. read more

When I started looking at cars in mid-December, I didn't think it would take until the last day in February to buy one. Total car buying noob. I settled on BMW, and JV at Weatherford was the second BMW internet manager I met with in the Bay Area. After casting a wide net (I looked at inventory within a 300-mile radius of SF, as well as LA, Portland, and Phoenix), I ended up back at Weatherford, many test drives later. I probably looked at 50-60 cars and seriously considered 3. Here's how it went: Car #1: 2012 328i. Fully loaded, but no room for negotiation (I don't consider anything in the hundreds flexible), and internet sales manager at that dealership (not Weatherford) was beyond irritating -- he was half an hour late to our appointment over my lunch break, was the slowest talker in the world, couldn't do a simple intro on the features of a car (yes...some selling is involved here), and still managed to be cocky. We didn't buy this car. If we had, we probably would've felt really dirty afterwards. Car #2: 2010 335i. After failure to negotiate on the last car, in desperation, I watched a 2010 video collaborated by Good Morning America x Edmunds.com, who "went undercover to show you, step by step, how to haggle." (For at least a giggle, check it out at http://abcnews.go.com/GMA/ConsumerNews/art-deal-haggle-car/story?id=11845530). What the video taught me was that I needed to find some soft sales reps to step on, which do not exist at BMW dealerships in the Bay Area. Maybe if I went to the boonies, I could use these tips. Negotiation was short. The car had recently been marked down 5% and we negotiated that down another 7%. We wanted 10%, which was reasonable given the market, but I could also see someone buying this for his asking price, due to limited supply. I think this didn't work out for us for a few reasons, but primarily this guy just didn't need our business and he let us know as much. Car #3: 2012 328i, almost fully loaded. Posted online Wednesday night, and we took Thursday morning off to meet with JV to see it. I wasn't expecting to buy that day, but after some contemplation and negotiation, we had a deal and our car. The buying process took 5 hours! Cray. It took over two months but I'm glad we went with JV. He was down to earth, friendly, wanted our business, and most impressive of all, he truly went above and beyond on customer service. I'm happy not just with the car, but the purchase process as a whole. It's not easy to look back on a car buying process and feel good about it, and if I had gone with another sales rep this certainly wouldn't have been the case. JV will take care of you! The only thing keeping this review short of five stars is an incomplete deliverable, which we will have to go back for when we do our maintenance in a month or two. I will definitely do an update on that after. EDIT: Received! This review got five on ittttt read more

Review is for Service Department only: Honestly I was hesitant to bring my '08 335i in for service to BMW dealerships in the Bay Area after my horrible experience with BMW SF... I had complained numerous times about an issue with the brakes to SF BMW and had left the car there for a week. SF BMW did not EVEN bother offer me a loaner car...instead they offered me a shuttle to my destination (whoooppeee doo, what good is that going to do me for a week? i rely on my car for my morning and evening commutes). SF BMW called me in to let me know that the problem could not be verified (that this is normal) and refused to accommodate my request. Quinton at Weatherford BMW was referred to me by my friend. Overall: +Helpful Service Adviser (TIP: Ask for Quinton) +Loaner Cars are easy to arrange (TIP: Just make sure you call at least a week ahead). +Solved the brake problem that SF BMW refused to acknowledge Service here shits on SF BMW... For people in SF: +Spend the $10 for toll and extra 20 minute drive..trust me: IT WILL BE WELL WORTH IT. read more

Good service department, but rude and crooked sales men. I don't live not too far from this place, but I rather go elsewhere to buy my bimmers or have my two bimmers worked on. Back in 2005-2006 this place was amazing and friendly, I see why the old salesman left. Look at the low star rating,it's all true. The stars don't lie! read more

If you read my other review... you are going to laugh pretty hard at this one. So, I bought a horse and need a big ass truck to cart her around in a trailer. Oddly, the only place that had the Dodge Diesel 2500 Lariat pick up I wanted was, wait for it... Weatherford BMW. Off the hubby and I go to Weatherford as I am seriously wondering how I am going to hide from certain people in the dealership after my last Yelp review. Guess who was our sales guy... yep, you guessed it, Neil. Apparently, when you actually sit down with Neil he is a great guy. He was patient, relaxed, kind and fairly straight forward. If this review was for Neil alone, I would give it four stars. He is neat guy with a really interesting background before selling cars. I ended up being really happy that we got to work with him and would recommend him. For the dealership and the sales manager experience, I am standing behind the two star rating. Maybe it because I bought a diesel truck for hauling from the BMW people, but they were kind of ridiculous on the negotiation. They took a Mercedes trade (yes, I know, no BMW's anywhere) and tried to pull some strange rationale on the costs and whatnot. We were kind of bratty and pulled the almost walk out, but really, in this day and age with all the financial info on both sides, should it really even get to that? Long story short, the dealer is still not my first choice. That said, if they have something you want, go see Neil during the off season. I think the big issue with my shopping last time was we tried to buy during the year end promotions and it was just crazy time. I think the sales guys are under a ton of pressure then and it did not work well for anyone. On side note - I kept my 335. I just can't get rid of Lola and at 36,000 on a 2009, she is almost paid off and I think I am just going to keep her forever and will never have to worry about the BMW buying process again. They are great cars!! read more

In my opinion Weatherford as a dealer is a liability to BMW. I have several awful stories but they simply broke my car while trying to fix it then forced me to pay for it. I went in to have them fix my keyless door entry and in the process they broke my manual key mechanism. I was promised by a customer service representative that they would compensate me for it but he failed to document our conversation and conveniently forgot about our conversation when it mattered most. It just is such a second-rate customer service experience, they fix problems by "BSing" you with a fake smile to cover up all their incompenticies. Go to Concord BMW or Neillo in Sacramento and you will see a world of difference! Trust me! read more

I'd walked into this BMW dealership looking for a very specific CPO car. To help us out with our purchase, Renold Victor helped us not only take a good test drive in the car carefully explaining all features and functions, but also helping us structure the best possible deal. He advised us in selecting financing options, possible discounts and made sure he followed up on our purchase. He's very courteous, friendly and non-pushy - very unlike the 7 used car salesmen we'd met before buying this car. He worked with us throughout the 7 hour purchase journey and I'd highly recommend his services and this dealership to anyone looking for a good CPO car. Their inventory is HUGE and has many good options. Edit 1: Turns out it wasn't that great after all. I'm wary of used car salesmen trying to trick me, so I went to the BMW website to check for CPO specials. Turns out I wasn't offered an APR special that they were running and now, as a favor decide not to make it right by me but "pay me off" with a paltry check for half the amount. On being prodded, the finance manager just said, "That's our profit margin. You should've known better! We're under contract." This constitutes wilfully concealing facts and lying (they lied to my face about not having that special earlier) - a HUGE turn-off! Makes this an average experience, down from a great one I thought I had. My advice - be wary of used car salesmen and dealerships, go for Beepi or Shift instead. Wayyyyyyyy more transparency and honesty! read more

If I could give this place 0 stars, I would! I recently had the worst experience of any BMW dealership here. The service department was extremely rude especially my service advisor Steve. He kept saying nothing is wrong with my car without even looking at it. Then they told me once I was already home that the shuttle service no longer is active. How do I get back to the dealership then? horrible experience! I would not recommend this place, might as well drive a little further to get better service! read more

Another horrible experience at the Weatherford Stealership. So my special order part arrived but noone called me. The guy in parts said a robot suppose to call you but never did. I month later. He told me to pick it up and I said you are installing it duh. He then proceeds to tell me to call them back and set up an appointment. Why is noone calling me and following up with me. Place is a joke Both my BMW are going to Fremont BMW. read more

Brought my car in to get a quote for a possible sale, the salesguy offered a slightly higher value compared to the SF location. But in the end, I didn't end up going to them since I had a better sale privately. :) Bf bought his new Ultimate Driving Machine from here though several years but back then, he got a pretty decent deal from a salesperson but unfortunately the person is no longer working there... read more

Well, after three months of dealing with their service department, I urge you to take your business elsewhere. I think the only reason I bought a second car from Weatherford is that I never had the first one serviced by them. Never has anyone so thoroughly convinced me they did not care at all about my business. I've owned seven BMW's, so I can tell you that in general BMW service is excellent - just not here. First trip was to have them do some detailing they owed me when I bought the car. They told me it was ready but when I arrived it took them 45 minutes to find my car. No one even apologized, just said "it's parked over there". I've now had to take it in two more times to fix issues they should have caught in the original inspection. Getting an appointment takes forever since they will never answer their phones. You have to wait for them to call you back at their convenience. When you arrive, things are unorganized, and the service advisors are a real mix. My first one was nice enough but my second one was downright rude. The second time they ended up charging me for a repair that should have been covered by maintenance, but because it took so long to get an appointment, they told me it's no longer covered. Finally, when I asked the service manager to call me and discuss - not once, but three times to date, he does not even bother to call. read more

This review is two-fold: I like the car I purchased but the experience buying it was awful. I did a significant amount of research beforehand so I knew the car I was going to look at was what I wanted if the test drive went well. After a quick drive, I got the typical "so would you like to buy it?" The salesman and his manager started out low balling my trade, maximizing my APR and not going down on the car. After an hour of negotiation we agreed on a deal. When I realized they only had one key to the car and no owners manual, I asked if they could get one of each for me. They told me they were stretched on the deal as is and rushed me through finance. I got the "hey we'll work on it" followed by "be sure to share your experience in a follow up survey call". Neither the survey or call from the dealership following up on the spare key, manual and experienced ever happened. What a joke! The salesman bragged the whole time about how many cars they sell and how great they are but they couldn't provide me with a simple spare key and owners manual to learn about the functionality of the car. Take my advice, go to East Bay BMW when shopping for a new car. read more

This place is as good as it gets. Wow. I started initially by talking to Paul over the phone. I don't know if any of you have ever spoken to a sales person over the phone (since I am one I feel okay saying this), typically they don't have time to spend as they are trying to close deals. Paul couldn't have been more professional, he spent a few days answering my questions, gave me his personal cell phone and even set an appointment with me via text message. I was running early that day, Weatherford has a great lounge/reception area to have a cup of coffee and a snack. Paul was there and ready for me on time, with much of our discussions already taking place we just needed to sit down and get to the numbers. He did walk me over to the car lot (by the way these guys have the biggest baddest selection of BMWs out of all the other dealers in the Bay Area I have seen) and we took a look at the car. It was perfect. Now, as I mentioned before, I am a sales guy, I did put Paul through some negotiations. He could not have been more professional, he structured a great deal for me and took the time to get me comfortable with the purchase, answering all my questions. I took about 2 hours of his time (all my fault, I kept asking questions), so much so that his next appointment came in! I offered to step aside and wait but Paul very kindly introduced the next appointment to another sales guy (who does that?) and stuck with me to the end. Wow. Once Paul and I shook I was off to Sammy (the finance guy). I have bought cars before and typically the money man is the guy to be careful of. Next thing you know you have paid double for what you agreed to before! Not the case with Sammy. Great guy, great experience. Quick and easy. I have to say, my last car purchase was from a private car lot, looking back it was so stressful, I left feeling anxious and annoyed... although I was happy with my car the process did not feel good at all... it felt like I just did something wrong! This process with Weatherford was a COMPLETE 180 degrees. Never pressured, never annoyed, always treated well. Wonderful facility, stand-up staff. Paul got me such a great deal in exactly what I was looking for so I probably won't be back for some time (unless I hit that lotto).... but when I am back on the market I will certainly be calling Paul. The guy has been doing it a long time. He knows the cars. He knows the business. He knows customer service. read more

This dealership is a joke. I met with a man namer Roberto who handles online sales Originally I had inquired about trading my Dinan 335xi coupe, which I own outright, in for a 750i. I got very short responses by email from Roberto and thought that I should meet, in person, the individual who was giving me so little attention online, what a mistake.... After speaking for about half an hour in which he would not even give me a trade in price on my vehicle we went to go look at some 2009 & 2010 750i's. My girlfriend was also looking for a used vehicle with another sales rep. While we were in the warehouse Roberto stopped me and explained that he needed me to choose a sales rep which I found very unprofessional. Since his time was soooooo valuable that I glady dismissed him and was helped by a nice gentlman named June. Afterwards I confronted Roberto with an email explaining how disappointed I was. To which he replied that he had heard many complaints about the OTHER sales person that helped me. Completely confounded I called Roberto, when he found out it was me he said that he was busy watching football and hung up on me. I hope for BMW's sake Roberto is FIRED, this experience will make me reconsider ever going back to Weatherford BMW and makes me regret buying a BMW in the first place. read more

I want to do a shout out to Darek at Weatherford BMW. I was having issues locating the perfect car, and without hesitation Darek stepped up to the plate. I live In Mountain View which is a trek to Berkeley, but Darek was so great, and even sent a Lyft to take me there! I was able to fill out all paperwork prior to even setting foot in the showroom. In and out within minutes with the car I had been dreaming of. I want to also thank Blair and Alyce for their assistance with this transaction as well. Everyone at this Dealership is amazing! They go above and beyond, and we all know that during these uncertain times, it's nice to have honest caring people to deal with. Being a BMW enthusiast, and CCA member, it was nice to work with other enthusiasts! Weatherford BMW has my vote hands down! read more

One star cause they don't have negative star ratings. Looked at a used car there for my Uncle who lives out of town. I was told that I needed to leave a check to hold the car but that it wouldn't be cashed. LIE. No problem. I understand that with nothing to hold me to the car, I could just walk away and they'd be holding a car they could've sold. My Uncle wired them the full sales price while waiting for the paperwork to be fed ex'd to and from him. That took almost 5 days!! Fed Ex is supposed to be overnite, right??! In the meantime, those scumbags cashed my check too! I was told by Andy Lukaszewski who sold me the car that a check would be waiting for me when I picked up the car. No check! What a surprise!' It was mailed out' he said. Another LIE. Called again a week later. 'Sorry, I'll look into it'. 'Finance says it will be mailed out so look for it in a couple days.' Another LIE. A month later, I'm still waiting for the check. It's the digital age. Whole countries have been overthrown using twitter and these fools can't manage to mail out a check for a lousy $1k?!? I filed a complaint with the BETTER BUSINESS BUREAU. I suggest everyone else do too. www.bbb.org These scumbags are making money off the interest they make holding our money and they have the nerve to post the pics of their staff here on yelp! Someone should tell them, the pics look like mug shots and none of them are pretty enough that anyone wants to see their faces. read more

My name is Jessica and here was my experience at this dealership: I annoyingly had to go to this particular bmw dealership for my sister for a front license plate installation. I only had to go because the car was under my name when we initially leased the car. So technically it's my car! As she drag myself and her boyfriend here (which he was hesitant to go btw...) we were helped by a couple nice gentlemen named Jon Heppler and Nino Guerra Gilmour. These two gentlemen were very professional and extremely informal and helpful! It took no longer than perhaps 25 minutes for get the the plates installed + carwash and they made our stay easy and genuinely seem like they care. It was a pleasent experience. These two gentlemen made our irritated annoying hassle of driving all the way from San Jose had made our day much brighter! Thanks you Jon and Nino! Please look out for these fellas if it having a bad day while visiting this awesome dealership. Jessica Out.. read more

Got my new coupe from Weatherford and I didn't experience the horrible service from the sales people as other reviewers. Surprisingly, it was the most painless and seamless car purchase transaction of my life. The sales person I dealt with, Roberto Roy, was SO mellow, I was actually wondering if he wanted me to even get the car. If my review was solely based on my experience with him, I'd definitely give him 5 stars. Very knowledgable about the car and its features, was friendly and didn't pull the car sales tactics on me. Made sure I was taken care of by all other departments as well (finance and detailing). I would recommend him to my friends and family. The reason why they're getting 2 stars from me is because of their service dept. In this regard, I have to agree with the other reviewers. I had to bring my car in for minor service a little while ago and it was the worst service ever. The service advisor didn't return my phone calls and I had to have my insurance company call him directly. By the time I picked up my car, I was even more pissed because they left me with a really dirty car and almost no more gas in my tank to drive off with. Next time I need service, I'm going elsewhere. read more

Bruce - the fleet manager - helped us out and we were very disappointed with the attitude and lack of service. A more appropriate description would be disinterest in helping us find the right car. When one 3 series wasn't the appropriate fit, Bruce did not want to help us find another. He was more interested in 5 or 7 series sales and someone who would provide him a higher commission. I recommend the BMW dealership in the city - BMW of San Francisco which is where I am headed to buy my car. read more

Welp, I finally got the car I've been eyeing for the past 6 months, thanks to Johnny at Weatherford BMW, Berkeley. One day I decided to test my luck and put in an inquiry on a brand new X4 - by far, the nicest one I've seen yet. So of course, I put my bid in via the BMW website and Johnny promptly reached out to me the same day. To my surprise, it was still in transit and therefore, had not arrived to the dealer yet. Johnny politely offered to keep me abreast on the status of the vehicle and promised to let me know when it became available for showing. I anxiously waited for a call back, which seemed like the longest 2 weeks I've ever experienced. Finally, as promised, I got call from Johnny as soon as the vehicle arrived to the dealer. Johnny was kind enough to set aside some extra time at the end of his shift and even waited for me to arrive to come look at the car. He let me test drive the car and it was literally love at first sight. I was certain I wanted to go home with this new beauty, and Johnny made it happen. He worked his magic and allowed me to stay within my budget and put me in a new car within minutes! This was definitely the smoothest car transaction I've ever experienced. Everything was seamless and painless to say the least. Weatherford BMW rocks, and a special thanks to Johnny for making the process enjoyable and stress-free. read more

I am a 5 time BMW owner with three of the vehicles being 7 series models. I have patronized BMW for the last 10 years exclusively. I have never paid more than 500.00 for any service or maintenance which includes replacing a soft close door with automatic window shade. Weatherford service department charged me 992.00 to replace the trunk latch. My car has the 100k warrantee. I was told it was not covered which I can accept. I cannot except I was charge 200-300.00 more for labor/parts. I checked with 3 other reputable BMW dealerships ( Concord, Sterling and Irvine) My invoice did not breakout cost of labor or assessment. I am reaching out to BMW of North America to file a formal complaint and if that does address the issue, I will take legal action. Kevin Rego was my sales adviser. He could not give me the breakdown and I was initially told the cost was 710.00 not 992.00. I will never go to Weatherford again and I encourage others to avoid them. This was my first time service visit with Weatherford and last. read more

LIARS CHEATERS BUY ELSE WHERE the worst place to buy a car these guys are liars!!!!!!!!!!!!! The manager James was rude arrogant and very hostile I drove two hours all the way from south bay on my only day off the numbers were all agreed upon prior to me getting there. He bait and switched me. This guy should be fired!!!!!! this place is the absolute worst they have no integrity. BUYERS BEWARE!!!!!!!!!. read more