We were looking to purchasing a used a car for my dad. We had visited a list of dealers which had our car, color, and options in stock ready to go. Weatherford BMW was on the list and it was where we decided to purchase. Because the staff are highly professional and polished. Facilities are top notch. Location convenient to freeway. Garrett M was our salesperson; he was kind, patient, knowledgable, and professional. We met the sales manager as well, he was nice too. We are happy with our experience and our car. I can recommend this dealership to others. read more

Bought a 335 CPO from them. Not satisfied with the experience. 1. They disguised the fact that the car was smoked in. Make sure you check- I was surprised they could cover that up through a test drive. When I told them I wasn't happy they tried to charge me for ozone. 2. During negotiations I was lied to. I was told that they had to put new tires on it, which limited their flexibility on price. I switched tires in the first year and the tire shop let me know that they were dangerous. Multiple patches, done improperly. One piece patches with no moisture block. Also bolts were tightened by amateurs (greater than 200 ft lbs when it was supposed to be at 89). I'm ok with selling used cars hard, but felt both instances crossed what was ethically acceptable. read more

I have purchased 2 cars from Weatherford BMW and have worked with Ali both times. Ali makes the process of buying a car so easy. No back and forth, no "let me talk to my manager"! the bottom line right from the get go, it doesn't get easier. Ali is a pleasure to work with. In fact everyone at Weatherford is great to work with. I've worked with other Bay Area BMW dealerships and Weatherford is definitely the best one. read more

I bought a new car from Weatherford BMW last week and had a wonderful experience. My salesperson, Johnny Huang, was extremely easy to work with, was frank and straight-forward from the get go. He was responsive to emails, calls and texts. When I picked up the vehicle, a very friendly and knowledgeable employee helped me set up the car and walked me through its various features. Weatherford gave me a great price on the car to boot. I'd definitely recommend Weatherford and Johnny to anyone looking to purchase a BMW. read more

We worked with Kevin Thomas in sales for a used car we were interested in. He was extremely responsive, friendly and easy to work with. This was during the Covid-19 pandemic and we traveled from So Cal to this beautiful dealership and the facilities were safe and immaculate and the car was prepped perfectly for us!! We are so appreciative! read more

I recently purchased a car from this dealer. I had a pretty good experience overall... Which is why I believe you see lots of 5 star and lots of one star reviews.... If nothing goes wrong... There's a good chance of being satisfied. Unfortunately.... If you have a problem... Even a small one.. The ugly side of this type of business are quickly shown. I am sure this review will warrant a generic response from a sales manager... As they are all identical. I am not convinced that many people have changed their feelings after making follow up contact with the sales manager.. My biggest concern with my experience here came after a minor issue involving floor mats of all things couldn't be taken care of and after many calls and far more time spent than should ever be required I made contact with my sales associate... Who unfortunately was more concerned with my after sales survey that I submitted. Apparently I failed to follow instructions properly when I answered as honestly as I could. I paid him a compliment and rated him all tens as he had asked..there were some hiccups though and I addressed those. I also was reaching out because my small issue with floor mats had grown into a bit of a pain. What I got for a response was the fact that I didn't give all tens on my survey... My advice is that if you have a honest straight forward customer come in there and you aren't sure if the process went well... Ask them to not fill out a survey at all. I have spent more time screwing around with this place than on multiple previous purchases combined. I will not be back after this experience. A better experience might be to purchase through a credit union and not have to deal at all with car sales culture at all... Just keep it in the back of your mind that attitudes change quickly once you sign. Be sure to have everything promised in your possession prior to leaving. Even to this day the sales manager won't cut a check until I drop off a floor mat... That I finally had to order online. Just tacky. Newest update...... Three months after purchasing my vehicle here I found out while refinancing my mortgage that a BMW credit card was opened in my name for $20,000. I warn anyone that goes here to watch their paperwork closely. What happens is a credit card authorization is automatically generated when you finance through BMW. Since you are financing a vehicle most expect to sign authorizations to pull credit etc. Shame on me for not noticing verbiage on the paperwork with "credit card" vs "credit app". Shame on them, for what to most would be considered tacky used car lot tactics....at best. I see it as uninformed consent for them to potentially damage a buyers credit rating.. Or reduce their buying potential for other things I.E. Mortgage etc. Per BMW credit card department this is not unusual. I suspect this is to pad sales numbers for the finance dept. or to meet quotas. I spent far more time trying to get this cleared up, than to buy the car. Please keep this in mind if you choose to go here... Or for any BMW product... As it seems to be a widespread problem. "Just search BMW sent me credit card without asking". Good luck... Keep one hand on your wallet! read more

I chose Weatherford BMW as the dealership to be in contact with because my brother had a good experience here purchasing a 328i few years back. I know I can get a better deal in SoCal but thought I would save myself some time by keeping my business in the Bay Area. I was wrong! In April, I went online to inquire about a 2018 F80 and for someone to reach out to me. Weatherford found one I liked but they didn't have the car at their lot, it was at their sister location. The guy I was working with said that he will get the car for me if the numbers are in my favor. I asked him to match an offer I received from a dealership in SoCal (which had a higher MSRP), and he completely stopped responding to me. I didn't even get an "I apologize but we cannot match that number, I hope we can do business in the future" from him. Such professionalism. Whatever, I thought I'll try to custom order one instead because I really wanted the Mineral White vs the Alpine White, so I asked to speak with the person who handles custom orders and gave him my build code. I asked him to email me a quote instead of calling me back because I will be walking into a meeting shortly. He calls despite my request to receive an email and told me that a custom order M3 would not be a year 2018 car, it would be 2019?? What is this guy talking about? There is no 2019 M3 because they were halting production in May. I don't know what he was trying to pull, or if he just doesn't know the brand he works for, but I Weatherford lost my business at this point. I thought I would go straight to the source and speak with someone from their sister store (who actually had the inventory I was initially inquiring about) and the person admitted that they cannot compete with SoCal pricing because the market is bigger and more competitive there. TL;DR: Weartherford lost my business due to the lack of knowledge of their product and professionalism. I accepted the quote I got from the dealership in SoCal and took my F80 on her first road trip home to the Bay Area. read more

Excellent BMW dealer. I had checked out couple of dealers in Bay Area, but Weatherford is the best! I got the best deal here compared to all other BMW dealers. Special mention of Darek Hein "he was straightforward and didn't waste time to haggle around in negotiations, he just dive right into the the right price for the car!" I would STRONGLY RECOMMEND to talk with Darek Hein @ Wetherford BMW for any potential buyer of BMW!!! read more

Had a great experience with Johnny buying a new car here. He was very informed and helpful and got a great deal done fast. Went to a few dealerships and they were definitely the best! read more

I'd walked into this BMW dealership looking for a very specific CPO car. To help us out with our purchase, Renold Victor helped us not only take a good test drive in the car carefully explaining all features and functions, but also helping us structure the best possible deal. He advised us in selecting financing options, possible discounts and made sure he followed up on our purchase. He's very courteous, friendly and non-pushy - very unlike the 7 used car salesmen we'd met before buying this car. He worked with us throughout the 7 hour purchase journey and I'd highly recommend his services and this dealership to anyone looking for a good CPO car. Their inventory is HUGE and has many good options. Edit 1: Turns out it wasn't that great after all. I'm wary of used car salesmen trying to trick me, so I went to the BMW website to check for CPO specials. Turns out I wasn't offered an APR special that they were running and now, as a favor decide not to make it right by me but "pay me off" with a paltry check for half the amount. On being prodded, the finance manager just said, "That's our profit margin. You should've known better! We're under contract." This constitutes wilfully concealing facts and lying (they lied to my face about not having that special earlier) - a HUGE turn-off! Makes this an average experience, down from a great one I thought I had. My advice - be wary of used car salesmen and dealerships, go for Beepi or Shift instead. Wayyyyyyyy more transparency and honesty! read more

This place is as good as it gets. Wow. I started initially by talking to Paul over the phone. I don't know if any of you have ever spoken to a sales person over the phone (since I am one I feel okay saying this), typically they don't have time to spend as they are trying to close deals. Paul couldn't have been more professional, he spent a few days answering my questions, gave me his personal cell phone and even set an appointment with me via text message. I was running early that day, Weatherford has a great lounge/reception area to have a cup of coffee and a snack. Paul was there and ready for me on time, with much of our discussions already taking place we just needed to sit down and get to the numbers. He did walk me over to the car lot (by the way these guys have the biggest baddest selection of BMWs out of all the other dealers in the Bay Area I have seen) and we took a look at the car. It was perfect. Now, as I mentioned before, I am a sales guy, I did put Paul through some negotiations. He could not have been more professional, he structured a great deal for me and took the time to get me comfortable with the purchase, answering all my questions. I took about 2 hours of his time (all my fault, I kept asking questions), so much so that his next appointment came in! I offered to step aside and wait but Paul very kindly introduced the next appointment to another sales guy (who does that?) and stuck with me to the end. Wow. Once Paul and I shook I was off to Sammy (the finance guy). I have bought cars before and typically the money man is the guy to be careful of. Next thing you know you have paid double for what you agreed to before! Not the case with Sammy. Great guy, great experience. Quick and easy. I have to say, my last car purchase was from a private car lot, looking back it was so stressful, I left feeling anxious and annoyed... although I was happy with my car the process did not feel good at all... it felt like I just did something wrong! This process with Weatherford was a COMPLETE 180 degrees. Never pressured, never annoyed, always treated well. Wonderful facility, stand-up staff. Paul got me such a great deal in exactly what I was looking for so I probably won't be back for some time (unless I hit that lotto).... but when I am back on the market I will certainly be calling Paul. The guy has been doing it a long time. He knows the cars. He knows the business. He knows customer service. read more

I want to do a shout out to Darek at Weatherford BMW. I was having issues locating the perfect car, and without hesitation Darek stepped up to the plate. I live In Mountain View which is a trek to Berkeley, but Darek was so great, and even sent a Lyft to take me there! I was able to fill out all paperwork prior to even setting foot in the showroom. In and out within minutes with the car I had been dreaming of. I want to also thank Blair and Alyce for their assistance with this transaction as well. Everyone at this Dealership is amazing! They go above and beyond, and we all know that during these uncertain times, it's nice to have honest caring people to deal with. Being a BMW enthusiast, and CCA member, it was nice to work with other enthusiasts! Weatherford BMW has my vote hands down! read more

My name is Jessica and here was my experience at this dealership: I annoyingly had to go to this particular bmw dealership for my sister for a front license plate installation. I only had to go because the car was under my name when we initially leased the car. So technically it's my car! As she drag myself and her boyfriend here (which he was hesitant to go btw...) we were helped by a couple nice gentlemen named Jon Heppler and Nino Guerra Gilmour. These two gentlemen were very professional and extremely informal and helpful! It took no longer than perhaps 25 minutes for get the the plates installed + carwash and they made our stay easy and genuinely seem like they care. It was a pleasent experience. These two gentlemen made our irritated annoying hassle of driving all the way from San Jose had made our day much brighter! Thanks you Jon and Nino! Please look out for these fellas if it having a bad day while visiting this awesome dealership. Jessica Out.. read more

Welp, I finally got the car I've been eyeing for the past 6 months, thanks to Johnny at Weatherford BMW, Berkeley. One day I decided to test my luck and put in an inquiry on a brand new X4 - by far, the nicest one I've seen yet. So of course, I put my bid in via the BMW website and Johnny promptly reached out to me the same day. To my surprise, it was still in transit and therefore, had not arrived to the dealer yet. Johnny politely offered to keep me abreast on the status of the vehicle and promised to let me know when it became available for showing. I anxiously waited for a call back, which seemed like the longest 2 weeks I've ever experienced. Finally, as promised, I got call from Johnny as soon as the vehicle arrived to the dealer. Johnny was kind enough to set aside some extra time at the end of his shift and even waited for me to arrive to come look at the car. He let me test drive the car and it was literally love at first sight. I was certain I wanted to go home with this new beauty, and Johnny made it happen. He worked his magic and allowed me to stay within my budget and put me in a new car within minutes! This was definitely the smoothest car transaction I've ever experienced. Everything was seamless and painless to say the least. Weatherford BMW rocks, and a special thanks to Johnny for making the process enjoyable and stress-free. read more

I have leased several BMWs from different dealerships throughout the Bay Area. This is by far the #1 WORST dealership, right up there with Sonnen BMW. The sales staff are liars and flat out rude. This dealership is very funny about listing what they consider "new" vehicles with high miles up to 10k miles. They said it is new. Really??? Check out their new listings on their website, most have high miles to be considered "new". This is a dealership you can't trust. DO NOT PATRONIZE this dealership! I recommend Concord BMW or Niello BMW - friendly staff, cleaner facility, and better customer service from both sales and service hands down! read more

I too, wish I had read the reviews. ANDY, my salesperson, sold me a Used Volvo when I was NINE MONTHS PREGNANT. You would have thought he would have some morals or ethics, but no. This car has been brought in for service and repair so many times since its purchase I have lost count. ANDY ASSURED ME THE CAR WAS IN EXCELLENT CONDITION. HE LIES TO PREGNANT WOMEN. THESE GUYS ARE DISGUSTING. AVOID AT ALL COSTS. read more

I'm pretty sure what happened when I went to Weatherford was COMPLETELY ILLEGAL. Not to mention, traumatizing as a first time car buyer. I was in the process of signing the papers on a 2009 certified pre-owned car that had been a dealership owned car for 6 months. My dealer assured me it had never been in ANY accidents and had a spotless Car Fax report. She had "no idea" why it was such a good deal, she thought that they had made a mistake with the price and that I should make a move while it was still cheap. So, I was signing the papers on the car. Half-way through the packet there were maintenance records on the car since it had been serviced in-house. I read through them and discovered that over $14,000.00 worth of repairs had been done, replacing the whole left side and front of the car. What had happened was, since it was a dealership owned car, they repaired all of the damages in-house and didn't report it as an accident to keep the Car Fax report clean. As I understand it, any accident with damages over $500.00 MUST be reported to the police BY LAW. The dealer saw that I had noticed this issue and brought the manager over who tried to bargain with me. I didn't want the completely damaged car and walked away traumatized and almost tricked. I will never go back nor will I ever buy a BMW. You would think that BMW would have classier, more honest sales people. read more

Another review wishing that Yelp would allow for a "ZERO STAR" review. Took my 2001 M3 Convertible in for a service and to fix a problem associated with the steering pump. First, they suggested that I replace the hose to the steering pump, but when that didn't remedy the situation, "BRIAN" my service advisor suggested me to change the pump as well. I purchased an extended warranty thru a BMW dealership at the cost of $3800, just for moments like this. Brian had the audacity to lie to me and tell me that the warranty company would not cover the steering pump. Stupidly, I just paid for the repairs. ($2000 in all...) A few days later, I called the warranty company to bitch about why they wouldn't cover the part. Turns out that they DO cover the part, and they had no record of the dealership ever calling in to make a claim. With his little white lie, "BRIAN" cost me $1000 out of pocket for something that would have been paid for by the warranty company. What a jerkoff. Fittingly, when I called Weatherford back, he was away on a weeklong vacation. Needless to say, the manager bore the full brunt of my verbal lashing, and tried to make amends for something that should never have happened in the first place. This is on top of my first experience with them and their sales force, when I was inquiring about an M5, and they asked me if I could afford such an "expensive" car. I pointed to my Aston Martin in the parking lot, and took my business to another dealership. read more

My wife and I were first time leasers and we reached out to almost every BMW dealership in the Bay Area but no one was as friendly, responsive, and accommodating as Tony Nguyen at Weatherford. Tony made our leasing experience stream line and stress free! If your thinking of leasing a BMW definitely talk to Tony at Weatherford! Thanks again Tony!! -Shadeh and Bahram read more

Would give less than one. Leased a car here 3 years ago. Every single experience has been miserable. Here's a letter I just wrote to them: One of the things my car was in for in addition to regular service was the trunk- it didn't open/close as it should. The guy that I first saw when I dropped the car off said, "Maybe I can fix this right here" and re-attached the bottom of black tubing to something. After if was taken into service, Richard called and said that he tried the trunk 12 times and it "worked just fine". Well, today when I went to get my golf clubs out, the trunk wasn't functioning properly again. The black tubing isn't secure and came off again. I would like this fixed properly the next time I'm in. This is reminiscent of when I drove all the way over there to have my left turn signal fixed only. Then drove all the way back to Alameda, to find that it wasn't fixed at all. I'm so tired of wasting my time at Weatherford. Every time I come there I get screwed somehow and I'm furious. From the moment I bought my car from the crazy Grace Wong to interaction with a manager there shortly after who threatened me, to Richard trying to sell me on $900 worth of tires/service when my lease is up next month and I purchased the $1,000 wear and tear policy. He made it seem like I couldn't get the tires or alignment done at Big O. He did not have my best concern in mind. I do NOT like being taken advantage of. Who is the manager at this location? Please advise them: I would like to file an official complaint and won't hesitate to post a FULL review of every experience I've had with this place on Yelp. I see Weatherford only has 2 stars, and I wonder why this location doesn't step it up!!! There is little to no customer service and hasn't been for 3 years. Not cool. read more

Horrible experience. Lousy service. I scheduled a test drive with Roberto Roy and he left as I was walking into the dealership (we and his co workers saw him, even called him and he didn't return). One of his co-workers was kind enough to take me out for the test drive. I gave the sales guy the car details I was looking for and he said he or Roberto would get back to me after 3pm the next day...nothing. I followed up with an email to Roberto and all I got was his canned reponse,,,"Again, thanks for choosing Weatherford BMW. I'm looking forward to earning your business!" Well you didn't and I will never recommend or consider going back to your dealership again! read more

Dishonest. As in flat out liars. Said a used car I was testing had never been in an accident - when I was signing docs to purchase the car it turns out it HAD been in an accident. Also double charged my credit card 2K and took their sweet time reversing the charge after I called to complain. Did they think I wouldn't notice an extra 2K charge? DO NOT BUY A CAR AT WEATHERFORD. I had a very specific, hard to find model in mind and went ahead with this purchase anyway. If I had been looking for a new car or a more available used I wouldn't have gone ahead with the purchase after learning it had been in an accident and that the folks there are dishonest liars. This is my 5th BMW purchase in the Bay Area and here's how I'd rank the dealerships: #1 Sonnen, #2 Peter Pan #3 SF and #4 BY FAR Weatherford. They give BMW a bad name. read more

I've owned 8 BMWs, big enthusiast. 2008 BMW M3: Weatherford - OEM Break Pads all around, check keycodes, reset light: $2300!!!!!! German Auto (Alameda) - OEM Break Pads all around, check keycodes, reset light:: $800 Weatherford - New OEM rear tires: $1300 German Auto (Alameda) - New OEM rear tires: $600 Terrible customer service, can't get a go-to contact, terrible on-hold phone system. ENOUGH SAID! read more

Can't say enought about the team at Weatherford. In the past I purchased my BMW's from SF and San Rafael BMW. Weatherford had a killer 2016 535d CPO, was love at first sight, fantastic deal. Props to Brian (Sales), Chris (Finance) and Enrique (BMW Genius). Complete pros, as is the entire team... read more

Weatherford BMW - New member of the family... - Auto Repair Near Me - Berkeley, California

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Worst BMW dealer. I made an appointment because my engine was having some issues. Upon dropping it off, they threatened me if they couldn't find anything I would be on the hook to pay for their time. This was with my car barely a year old. What kind of customer service is that? A poor representation of BMW. My car was still under warranty, so I was like eff you I"ll go to another BMW place where I know they won't try and screw me over. I would NOT ever come back here nor leave my BMW with them. Poor customer service!!! read more

Today I walked into BMW to purchase a car for my birthday. I walked in at 1:30, signed, sealed, delivered by 4:30. No up charges, no pressure, and even a small loyalty discount to make the financial more to my liking. Nice work! read more

WARNING! DONT GO HERE! Worst dealer ever! I really should read the reviews before taking my car to this bmw dealership! Horrible service, almost everyone is rude! They lost my key and didn't tell me right away. I dropped my car on Thursday late afternoon and expecting them to call me regarding the car. No call on Friday. On Saturday I got a voice mail said that they lost my key and could not do any work until order a new key which is on Monday. Wednesday the car was ready to be pick up. To be very honest, I'm not comfortable to have my old car key floating around somewhere and someone could enter into my car. Now I have to live with it because of Weatherford BMW dealer. I have a fee that I need to pay. I'm willing to pay if they didn't lost they key and I need to wait another couple day to pick up my car. When I asked them to waive the fee, the service advisor was very upset and rude. I think he need to learn how to deal with costumer better. It was their fault that they lost my key and YES they need to make the costumer fell better but instead try to make everything worst by raising his voice with his attitude. Since he could not do anything about it anyway, I insist to talk to manager, I don't even bother to talk to this guy! BTW, I search online and other bmw dealer offer them to re-key the whole lock system. I only asked to waive $200 fee and he was really upset about it and didn't think about the costumer frustration and feeling. He did apologize but his attitude was horrible. His apologized didn't match with his attitude. At the end the manager waive the fee with no question. In my opinion, since the service advisor cannot really do anything or make any decision, if the costumer want to talk the manager, the service advisor should let the costumer talk to the manager instead try to solve the problem by raising the voice to the costumer. NEVER GO BACK HERE!! read more

We enjoyed buying our car here, but every moment past signing the check has been a disaster. We bought our SUV new, and paid with cash. Ali made the sales experience very good. Low pressure, and somehow we were happy despite going over our budget. We've been in for checkups, etc. And post-sale is just really, really bad. It's disappointing to pay that much for a premium product and get treated so horribly after you buy it. Several people in my network have said the same - and have gone to other dealers. The owner should take note; this is costing him a lot of money. Don't take my word for it - notice the 2-star average for Weatherford BMW. read more

Why didn't I read these reviews before going into Weatherford BMW? rude, condescending, liars- nuf said. All three of the men I have dealt with have been HORRIFIC. They wrote the book on the "sleazy car salesmen" stereotype. on the flip side, Jenn Bishop was straight forward and helpful (she entered the numbers and gave me an answer)...unfortunately she came after two bozo's had already pissed me off with their lies. Why can't buying a car be an honest transaction (this is how much money I have, this is how much the car costs? like every other retail transaction?) Why does it have to be a ridiculous shell game? read more

Weatherford is str8t garbage. Avoid this pretentious dealership like the plague. I took my car into them one morning cuz the oil light kept coming on and my warranty was about to expire. The service attendant tells me to just add a liter of oil, but I insist on a check up. After 3 hrs they tell me the car is done, but the work order invoice is blank and when I get to the car it's covered in water so I have to dry it myself to avoid the water spots. As I'm leaving the dealer the oil light comes back on so I'm like WTF!? I take it to a different dealer and they tell me I've got an oil leak that they fixed. So not only is Weatherford incompetent they're deceitful. And to top things off Weatherford calls me a week later asking me to pay $150 for the work they did (i.e. spraying my car down with a water hose) since my warranty expired the day before I visited them. Talk about nickel-and-diming me! After handing them their azz with this info they haven't returned my call demanding my greenery. Weatherford can kiss my azz and they should kiss yours too. . read more

Can I give this place zero stars? I'm going to try, since Weatherford: 1] does not know the inventory 2] is not helpful to women 3] makes BMW drivers look bad. Hate you, Weatherford! I was willing to pay good money for a car that was on your lot, but because of bad service you don't get my $30k. So there. p.s. Yelp doesn't allow for Zero stars, so I've given them a healthy, single star. This is my being generous. read more

This is for the sales dept. only! I will never ever come back here and will be telling every person I can to avoid this place at all costs. Almost all there used and cpo cars are not in good shape, most with dings, paint chips, and minor damage. (I have looked at a lot cars from a lot of other dealers and the cars I've seen here both times that I have went are below par) As most other reviews here, they must think I'm an idiot and most people that walk through the door are as well. I was trying to get a used bmw there for awhile, but due to how much I owed on my car I wasn't able to! But finally I paid my car down and I knew about how much it was worth! So I went again to get a car! FAIL! So after being offered about 4K less than autotrader.com and what they offered a few months prior, I left, very angry! What a bunch of crooks and all the while them telling me that is all my vehicle was worth and no place would give me more. Well, lies lies lies! I got offered 5k more at two other local bmw dealers and got my new car that weekend. Maybe if you have no budget and unlimited funds and no trade in, these people are great to work with, but I have normal people problems to consider. So do not buy a car from them! EVER...AT ALL! read more

This place deserves ZERO STARS!!! My family purchased 2 BMW's from this dealership in one year. A CPO '02 330ci and a brand new '06 330i. The sales people at this dealership are horrible! I guess sales people get grumpy when they don't sell cars! The service however we received from our sales rep was Alan was great, but he has since left and moved to the Santa Rosa BMW due to all his customers and himself being very dissatisfied with Weatherford's service! After purchasing our bimmers, our cars were due for their usual service under the warranty that came with the cars. The service department is horrible and cannot make orders for parts if it meant saving their lives! Upon bringing in the '02 330ci, I complained to the service advisor that I noticed an oil leak at the bottom part of the engine. They said they'd have it examined. After getting the car back, service told me there was nothing wrong! I was still puzzled and worried about the leak that I started to bring my car to a reputable 3rd party german auto shop and they told me that the valve cover gasket was ripped and needed replacement!!! This is what was causing the oil leak at the bottom of the engine! I couldn't believe that something so simple was missed by weatherford's service department!! Another case was with the '06 330i. The car was brought it for it schedule maintenance service and brake service as well. Prior to bringing the car in there was NO PROBLEM WITH THE CAR. After receiving the car back from weatherford, the brakes were SQUEAKING like nails on a chalk board!!! I asked the service department what the heck they did to my car???? The car didn't sound like that prior to bringing it in. I demanded to have it fixed, and the service advisor told me it wasn't their problem!! Of course it's your problem you f*cking idiot!! I brought in my car with no damage and no noises and I received it back with brakes ready to destroy your ears! After bringing it back numerous times to have them fix what they ruined on my car, the squeaking never went away, and they couldn't figure out why it was squeaking so loudly, (note the brakes pads were plentiful). DO NOT BRING YOUR CAR HERE if you want the service department to f*ck up everything in your car! It's ridiculous. I've since brought all the cars to be serviced at Fremont BMW instead and they have corrected all of the mess ups weatherford bmw had caused! read more

You know that stereotype of greaseball, sleazy car salesmen trying to nickel and dime you and making promises they have no intention of keeping? Yeah, that concept might have originated from the guys at Weatherford. Here I am, finally in a place to be able to afford a car to replace the beat-up early 90s Volvo I've been driving for years and I find the exact model (2004 Volvo V40) I'm looking for on AutoTrader.com. Autotrader tells me that the folks at Weatherford have the car, so I call up Weatherford and schedule a time to check out the car. Yes, I have penchant for station wagons since I grew up driving in them and then later actually driving them. I was introduced to a one of the salesmen who from the onset was way too aggressive yet couldn't tell me much about the car. I don't know a ton about cars so told him I had to think about it and would give him a call. I came back the next week with my girlfriend's dad who is a bonafide expert on cars and knows Volvos through and through. We both testdrove the car again and agreed it was worth getting into negotiations with the dealership. I ended up getting the car for about $500 less than listed after haggling with them for half an hour and getting a "deal" because I'm from San Francisco and the Senior Disgusting Slimeball came in and negotiated with me. The dealership gave me 48 hours to get it checked out by a mechanic who told me that while the car was in good condition, there were issues with the onboard computer that would require about $1000 worth of work. When I informed Weatherford about the issue they tried to say that the mechanic didn't know what he was talking about and that I got an extraordinary deal. When I persisted that they should pay for the repairs, I spoke to the Supreme Dirtbag on High who told me that because I negotiated such a "hard bargain" that I had "used up any goodwill" I may have had. He told me that I could take the car back in for a full refund, which they were contractually obligated to do, but were unwilling to stand by the product they sold me. I realize dealerships in general are breeding grounds for scumbags, but do yourself a favor and go somewhere else where the dealers a) know about the car they're selling you and b) stand by their product. read more

I brought my 5 series in on Monday, June 21 for what was apparently an issue with the battery and quoted a price of $300. After leaving it for the day, I received a call that 2 sensors were broken and the cost of repair was $2100. I wasn't particularly happy with the cost, but I needed my car back and said that if those repairs were going to correct any issues, then to go ahead. -$2100 (throttle sensor) I picked up the car on Tuesday....It broke down AGAIN on Wednesday (6/22) and it was the exact same problem that I had just paid $2100 to fix! When I called Steve Gass, the service advisor that assured me the repairs I had paid for a day earlier were all I needed, he told me that I had to pay for the tow back to the dealership. EVEN THOUGH THE CAR BROKE DOWN RIGHT AFTER I HAD PICKED IT UP FROM THEM!!! -$165 (tow) Upon getting the car back there. Steve proceeded to tell me that the original damaged part must have caused more issues, damaging the actuator as well. (FUNNY THAT THEY DIDN'T NOTICE THIS IN THE FIRST PLACE AND LET ME DRIVE HOME WITH IT). He stated that this was a labor intensive job and would cost another $1500, even though the labor was redundant to the work they had done earlier. -$1494 More (for whatever) Steve assured me that this was the true problem and that if they could keep the car for the weekend, they would have it ready by Monday (6/28). On Monday, I went to pick up the car, paid the $1500 (bringing my 7-day total to $3750) and went out to my car. This time, when I got in my car, the radio, navigation and i-drive screen were all ON (even though I had the keys in my hand and hadn't started it.) I went in to get the new service advisor, Brian Stegnor, and showed him the problem. He had no clue what was causing it, but even more concerning, no-one had even noticed this problem. This makes it hard to believe they even check out the cars in the first place after replacing whatever random parts they choose. After another hour waiting for the service tech to fix it, Brian assured me that the problem was resolved and I could take the car home. 2 minutes after pulling out of the dealership....the service engine light turns on and now they are telling me that a temperature gauge needs to be replaces. At this point, I don't know when I'll get the car back, but it definitely would have helped to bring it to a dealer/ mechanic who could have diagnosed the problems correctly in the first place. I have now had the car there for over 8 days and paid $3750 and they don't have a clue. It leads me to think I just paid for a lot of work that probably didn't even need to be done. AND WORSE OFF, not one person has apologized for the issues! All I want now is my car back and possibly an apology. I don't care that I probably paid for things that I don't need, and have incurred more problems from the work they've done. I EXPECT TO PAY HIGH PRICES WHEN I GO TO A DEALER, BUT I ALSO EXPECT THAT THOSE RATES ARE FOR QUALIFIED/ HONEST WORK!!! I just want to get my car home and to never go there again.... I will still take my car to a dealer, just not Weatherford..... read more

I got such a bad vibe from the sales people here. It's pretty obvious they were trying to play mind games with me. They kept asking me how much I'm willing to pay, or how much I can afford for a monthly payment on a car and would not budge from the subject, despite me telling them that I'm concerned about the sale price of the car, not my monthly payment (Rule #1 in car negotiations: Don't let them talk you into basing a car purchase on the monthly payment amount rather than the actual price of the car). No matter how many times I told them this, they would not budge and would keep asking me about my max amount of monthly payment. Out of the many sales people I talked to at many dealerships recently, this place was the ONLY place where a salesperson tried to play this type of stupid game with me. Then, they said something to the extent of, " Well, I'm sure you don't have $____ in your checking account." When I told them that they do, they answered, "Oh, well you know, you seem like the kind of guy who is very careful about money and would like to blah blah blah blah *bunch of random bs this guy's pulling out of his a$$*". What, do I look poor to you? Finally, while sitting down at the salesperson's desk, I asked if he can make the price any lower. He looked at me and gave me a frustrated sigh, and said, "Look, bla bla bla *more bs*". Come on now. You think I'm gonna buy a car from you with that attitude? Needless to say, I took my business elsewhere. read more

Unethical, shady sales practices, definitely avoid this place. According to Stefan B.'s review on 9/9/2014, looks like I was not the only one who was misled by what was covered by warranty. I'd like to reiterate what Stefan B. said: "So a cautionary tale - If you're buying Certified Pre Owned from them, make sure you get a very clear definition of what's covered, and have them print it out for you, and explain it step by step to you. Then go over it again. They're all too happy to gloss over that, when you're signing the dotted line the first time around." To explain why, here's my story: I got a car from here about 2 weekends ago. At the time, I noticed that the car had rust on its brake rotors. The salesman, Marc casually discarded my concern, and reassured me that it wasn't a concern as it would be covered by warranty. When we were negotiating sale price, I again brought up this concern, and he once again reassured me it was covered by warranty. We went forward with it. I wish I had known at the time, that he was lying to me. Today, I called service to make an appointment to deal with the rusted rotors. The service advisor was confused, and began to explain that the rotors would not be covered due to the rust. I explained to her that Marc had told me two weeks ago that it was covered, and she explained that it was not true, and that Marc was incorrect. A few minutes later, Marc calls back, explains to me that he had NOT in fact told me that it was covered. I asked him, why did you tell me one thing two weeks ago, and now I am hearing another thing? In his words, "I'm going to terminate this call and speak with management." and promptly hung up on me. Great customer service. read more

For some reason, my last review was deleted. I, like someone else who reviewed Weatherford, created this account solely to give them the worst rating I could. I had a great car buying experience here, but this review is about the service department. Quentin Gulley was my service "advisor" or whatever the f--- they call themselves and he is a liar and a thief. He tried to rip me off on the price of a basic oil service; when I told him I had been given a different price over the phone he tried to blame it on the ignorance of "those ladies that answer the phone, they don't know what they're talking about." When I told him it was a man from the service department, he changed his tune and said, "He told you that? Okay...let's go with that, then." I should have known then to take my car and leave. During the day, he called and left me some "urgent" messages about all the services my car needed "right now," including rear brakes that were supposedly about to go out on me. When I called him back, I told him again that all I wanted was the oil service and the fan blower motor fixed. He quoted me the total, which I approved, and that was that. When I came to pick up my car, it was just after 5:00 so he was gone. He had written up the bill saying I authorized a higher price than I did. He wasn't there, so there was nothing the lady could do about the price. So here it is, almost a year after this incident, and I have been going to an independent mechanic. Two weeks ago, I took my car in for a major service and they said I was probably due to get my rear brakes done, although they were not yet dangerously worn or anything. This is a year after Mr. Gulley told me it was urgent I get them done at Weatherford for $800. My mechanic, who is German and knows his BMWs, charged me $460. DO NOT TAKE YOUR CAR TO WEATHERFORD FOR SERVICE! If it's under warranty, maybe, but I'll bet they try to rip you off on that too. read more

After a few months, I unfortunately have to take my 5 star review for Josh Sirof and turn this into the most displeasing rating yet. We have just received a bill in the mail for damages with our old leased car that we returned. We returned our 2009 leased car back here and was promised by Josh that if we leased another car, he would waive all fees for damages. We were tricked in this gimmick. After receiving the bill months later, we made endless calls to Josh and BMW's finance dept and was told that they couldn't do anything or waive any fees. Josh then says "it's out of my control." BS. Josh not only lied to us, but also embarrassed us greatly for falling for this act. We also returned my brother's leased car to SF's BMW and they waived all damages and got us another lease for much cheaper than what Weatherford offers. Will never go back to Weatherford ever again. read more

I have never bought a vehicle at Weatherford, but I would expect a BMW dealership to be well appointed and comfortable (like Mountain View). Weatherford is neither. Additionally, their service department is abysmal. I took my BMW to get non-warranty work done and the service adviser began to argue with me regarding the service which needed to be done. If you are in the Berkeley area and need to get non-warranty work done to your BMW do yourself a favor and go to Bavarian Professionals. Great service, quality guaranteed work and more competitive pricing. If you don't mind the drive and need to get BMW warranty work done go to BMW of Mountain View. They have a new and efficient dealership, will set you up with a nice loaner free of charge, and you can drive through the Los Altos hills backroads while you wait. read more