I have leased several BMWs from different dealerships throughout the Bay Area. This is by far the #1 WORST dealership, right up there with Sonnen BMW. The sales staff are liars and flat out rude. This dealership is very funny about listing what they consider "new" vehicles with high miles up to 10k miles. They said it is new. Really??? Check out their new listings on their website, most have high miles to be considered "new". This is a dealership you can't trust. DO NOT PATRONIZE this dealership! I recommend Concord BMW or Niello BMW - friendly staff, cleaner facility, and better customer service from both sales and service hands down! read more

We've always had a fantastic experience at this dealership. Recently, Joe Combs came through for us. We recently purchased a BMW from this location six months ago. Since then, our lives have changed a little, and the need for a little more space was clearly felt. Joe not only found us the perfect 2016 diesel wagon, he was able to really help us with the trade in price and financing to make sure we could transition (much earlier than expected) with little pain to our bank accounts. He was honest, patient and extremely professional throughout the entire process. As much as I hope we don't NEED to go back for another car (ha), I'll be sure to look him up again when that day comes! Thanks Joe! read more

I too, wish I had read the reviews. ANDY, my salesperson, sold me a Used Volvo when I was NINE MONTHS PREGNANT. You would have thought he would have some morals or ethics, but no. This car has been brought in for service and repair so many times since its purchase I have lost count. ANDY ASSURED ME THE CAR WAS IN EXCELLENT CONDITION. HE LIES TO PREGNANT WOMEN. THESE GUYS ARE DISGUSTING. AVOID AT ALL COSTS. read more

I'm pretty sure what happened when I went to Weatherford was COMPLETELY ILLEGAL. Not to mention, traumatizing as a first time car buyer. I was in the process of signing the papers on a 2009 certified pre-owned car that had been a dealership owned car for 6 months. My dealer assured me it had never been in ANY accidents and had a spotless Car Fax report. She had "no idea" why it was such a good deal, she thought that they had made a mistake with the price and that I should make a move while it was still cheap. So, I was signing the papers on the car. Half-way through the packet there were maintenance records on the car since it had been serviced in-house. I read through them and discovered that over $14,000.00 worth of repairs had been done, replacing the whole left side and front of the car. What had happened was, since it was a dealership owned car, they repaired all of the damages in-house and didn't report it as an accident to keep the Car Fax report clean. As I understand it, any accident with damages over $500.00 MUST be reported to the police BY LAW. The dealer saw that I had noticed this issue and brought the manager over who tried to bargain with me. I didn't want the completely damaged car and walked away traumatized and almost tricked. I will never go back nor will I ever buy a BMW. You would think that BMW would have classier, more honest sales people. read more

Another review wishing that Yelp would allow for a "ZERO STAR" review. Took my 2001 M3 Convertible in for a service and to fix a problem associated with the steering pump. First, they suggested that I replace the hose to the steering pump, but when that didn't remedy the situation, "BRIAN" my service advisor suggested me to change the pump as well. I purchased an extended warranty thru a BMW dealership at the cost of $3800, just for moments like this. Brian had the audacity to lie to me and tell me that the warranty company would not cover the steering pump. Stupidly, I just paid for the repairs. ($2000 in all...) A few days later, I called the warranty company to bitch about why they wouldn't cover the part. Turns out that they DO cover the part, and they had no record of the dealership ever calling in to make a claim. With his little white lie, "BRIAN" cost me $1000 out of pocket for something that would have been paid for by the warranty company. What a jerkoff. Fittingly, when I called Weatherford back, he was away on a weeklong vacation. Needless to say, the manager bore the full brunt of my verbal lashing, and tried to make amends for something that should never have happened in the first place. This is on top of my first experience with them and their sales force, when I was inquiring about an M5, and they asked me if I could afford such an "expensive" car. I pointed to my Aston Martin in the parking lot, and took my business to another dealership. read more

Would give less than one. Leased a car here 3 years ago. Every single experience has been miserable. Here's a letter I just wrote to them: One of the things my car was in for in addition to regular service was the trunk- it didn't open/close as it should. The guy that I first saw when I dropped the car off said, "Maybe I can fix this right here" and re-attached the bottom of black tubing to something. After if was taken into service, Richard called and said that he tried the trunk 12 times and it "worked just fine". Well, today when I went to get my golf clubs out, the trunk wasn't functioning properly again. The black tubing isn't secure and came off again. I would like this fixed properly the next time I'm in. This is reminiscent of when I drove all the way over there to have my left turn signal fixed only. Then drove all the way back to Alameda, to find that it wasn't fixed at all. I'm so tired of wasting my time at Weatherford. Every time I come there I get screwed somehow and I'm furious. From the moment I bought my car from the crazy Grace Wong to interaction with a manager there shortly after who threatened me, to Richard trying to sell me on $900 worth of tires/service when my lease is up next month and I purchased the $1,000 wear and tear policy. He made it seem like I couldn't get the tires or alignment done at Big O. He did not have my best concern in mind. I do NOT like being taken advantage of. Who is the manager at this location? Please advise them: I would like to file an official complaint and won't hesitate to post a FULL review of every experience I've had with this place on Yelp. I see Weatherford only has 2 stars, and I wonder why this location doesn't step it up!!! There is little to no customer service and hasn't been for 3 years. Not cool. read more

Horrible experience. Lousy service. I scheduled a test drive with Roberto Roy and he left as I was walking into the dealership (we and his co workers saw him, even called him and he didn't return). One of his co-workers was kind enough to take me out for the test drive. I gave the sales guy the car details I was looking for and he said he or Roberto would get back to me after 3pm the next day...nothing. I followed up with an email to Roberto and all I got was his canned reponse,,,"Again, thanks for choosing Weatherford BMW. I'm looking forward to earning your business!" Well you didn't and I will never recommend or consider going back to your dealership again! read more

Dishonest. As in flat out liars. Said a used car I was testing had never been in an accident - when I was signing docs to purchase the car it turns out it HAD been in an accident. Also double charged my credit card 2K and took their sweet time reversing the charge after I called to complain. Did they think I wouldn't notice an extra 2K charge? DO NOT BUY A CAR AT WEATHERFORD. I had a very specific, hard to find model in mind and went ahead with this purchase anyway. If I had been looking for a new car or a more available used I wouldn't have gone ahead with the purchase after learning it had been in an accident and that the folks there are dishonest liars. This is my 5th BMW purchase in the Bay Area and here's how I'd rank the dealerships: #1 Sonnen, #2 Peter Pan #3 SF and #4 BY FAR Weatherford. They give BMW a bad name. read more

I've owned 8 BMWs, big enthusiast. 2008 BMW M3: Weatherford - OEM Break Pads all around, check keycodes, reset light: $2300!!!!!! German Auto (Alameda) - OEM Break Pads all around, check keycodes, reset light:: $800 Weatherford - New OEM rear tires: $1300 German Auto (Alameda) - New OEM rear tires: $600 Terrible customer service, can't get a go-to contact, terrible on-hold phone system. ENOUGH SAID! read more

Worst BMW dealer. I made an appointment because my engine was having some issues. Upon dropping it off, they threatened me if they couldn't find anything I would be on the hook to pay for their time. This was with my car barely a year old. What kind of customer service is that? A poor representation of BMW. My car was still under warranty, so I was like eff you I"ll go to another BMW place where I know they won't try and screw me over. I would NOT ever come back here nor leave my BMW with them. Poor customer service!!! read more

WARNING! DONT GO HERE! Worst dealer ever! I really should read the reviews before taking my car to this bmw dealership! Horrible service, almost everyone is rude! They lost my key and didn't tell me right away. I dropped my car on Thursday late afternoon and expecting them to call me regarding the car. No call on Friday. On Saturday I got a voice mail said that they lost my key and could not do any work until order a new key which is on Monday. Wednesday the car was ready to be pick up. To be very honest, I'm not comfortable to have my old car key floating around somewhere and someone could enter into my car. Now I have to live with it because of Weatherford BMW dealer. I have a fee that I need to pay. I'm willing to pay if they didn't lost they key and I need to wait another couple day to pick up my car. When I asked them to waive the fee, the service advisor was very upset and rude. I think he need to learn how to deal with costumer better. It was their fault that they lost my key and YES they need to make the costumer fell better but instead try to make everything worst by raising his voice with his attitude. Since he could not do anything about it anyway, I insist to talk to manager, I don't even bother to talk to this guy! BTW, I search online and other bmw dealer offer them to re-key the whole lock system. I only asked to waive $200 fee and he was really upset about it and didn't think about the costumer frustration and feeling. He did apologize but his attitude was horrible. His apologized didn't match with his attitude. At the end the manager waive the fee with no question. In my opinion, since the service advisor cannot really do anything or make any decision, if the costumer want to talk the manager, the service advisor should let the costumer talk to the manager instead try to solve the problem by raising the voice to the costumer. NEVER GO BACK HERE!! read more

We enjoyed buying our car here, but every moment past signing the check has been a disaster. We bought our SUV new, and paid with cash. Ali made the sales experience very good. Low pressure, and somehow we were happy despite going over our budget. We've been in for checkups, etc. And post-sale is just really, really bad. It's disappointing to pay that much for a premium product and get treated so horribly after you buy it. Several people in my network have said the same - and have gone to other dealers. The owner should take note; this is costing him a lot of money. Don't take my word for it - notice the 2-star average for Weatherford BMW. read more

Why didn't I read these reviews before going into Weatherford BMW? rude, condescending, liars- nuf said. All three of the men I have dealt with have been HORRIFIC. They wrote the book on the "sleazy car salesmen" stereotype. on the flip side, Jenn Bishop was straight forward and helpful (she entered the numbers and gave me an answer)...unfortunately she came after two bozo's had already pissed me off with their lies. Why can't buying a car be an honest transaction (this is how much money I have, this is how much the car costs? like every other retail transaction?) Why does it have to be a ridiculous shell game? read more

Weatherford is str8t garbage. Avoid this pretentious dealership like the plague. I took my car into them one morning cuz the oil light kept coming on and my warranty was about to expire. The service attendant tells me to just add a liter of oil, but I insist on a check up. After 3 hrs they tell me the car is done, but the work order invoice is blank and when I get to the car it's covered in water so I have to dry it myself to avoid the water spots. As I'm leaving the dealer the oil light comes back on so I'm like WTF!? I take it to a different dealer and they tell me I've got an oil leak that they fixed. So not only is Weatherford incompetent they're deceitful. And to top things off Weatherford calls me a week later asking me to pay $150 for the work they did (i.e. spraying my car down with a water hose) since my warranty expired the day before I visited them. Talk about nickel-and-diming me! After handing them their azz with this info they haven't returned my call demanding my greenery. Weatherford can kiss my azz and they should kiss yours too. . read more

Can I give this place zero stars? I'm going to try, since Weatherford: 1] does not know the inventory 2] is not helpful to women 3] makes BMW drivers look bad. Hate you, Weatherford! I was willing to pay good money for a car that was on your lot, but because of bad service you don't get my $30k. So there. p.s. Yelp doesn't allow for Zero stars, so I've given them a healthy, single star. This is my being generous. read more

This is for the sales dept. only! I will never ever come back here and will be telling every person I can to avoid this place at all costs. Almost all there used and cpo cars are not in good shape, most with dings, paint chips, and minor damage. (I have looked at a lot cars from a lot of other dealers and the cars I've seen here both times that I have went are below par) As most other reviews here, they must think I'm an idiot and most people that walk through the door are as well. I was trying to get a used bmw there for awhile, but due to how much I owed on my car I wasn't able to! But finally I paid my car down and I knew about how much it was worth! So I went again to get a car! FAIL! So after being offered about 4K less than autotrader.com and what they offered a few months prior, I left, very angry! What a bunch of crooks and all the while them telling me that is all my vehicle was worth and no place would give me more. Well, lies lies lies! I got offered 5k more at two other local bmw dealers and got my new car that weekend. Maybe if you have no budget and unlimited funds and no trade in, these people are great to work with, but I have normal people problems to consider. So do not buy a car from them! EVER...AT ALL! read more

This place deserves ZERO STARS!!! My family purchased 2 BMW's from this dealership in one year. A CPO '02 330ci and a brand new '06 330i. The sales people at this dealership are horrible! I guess sales people get grumpy when they don't sell cars! The service however we received from our sales rep was Alan was great, but he has since left and moved to the Santa Rosa BMW due to all his customers and himself being very dissatisfied with Weatherford's service! After purchasing our bimmers, our cars were due for their usual service under the warranty that came with the cars. The service department is horrible and cannot make orders for parts if it meant saving their lives! Upon bringing in the '02 330ci, I complained to the service advisor that I noticed an oil leak at the bottom part of the engine. They said they'd have it examined. After getting the car back, service told me there was nothing wrong! I was still puzzled and worried about the leak that I started to bring my car to a reputable 3rd party german auto shop and they told me that the valve cover gasket was ripped and needed replacement!!! This is what was causing the oil leak at the bottom of the engine! I couldn't believe that something so simple was missed by weatherford's service department!! Another case was with the '06 330i. The car was brought it for it schedule maintenance service and brake service as well. Prior to bringing the car in there was NO PROBLEM WITH THE CAR. After receiving the car back from weatherford, the brakes were SQUEAKING like nails on a chalk board!!! I asked the service department what the heck they did to my car???? The car didn't sound like that prior to bringing it in. I demanded to have it fixed, and the service advisor told me it wasn't their problem!! Of course it's your problem you f*cking idiot!! I brought in my car with no damage and no noises and I received it back with brakes ready to destroy your ears! After bringing it back numerous times to have them fix what they ruined on my car, the squeaking never went away, and they couldn't figure out why it was squeaking so loudly, (note the brakes pads were plentiful). DO NOT BRING YOUR CAR HERE if you want the service department to f*ck up everything in your car! It's ridiculous. I've since brought all the cars to be serviced at Fremont BMW instead and they have corrected all of the mess ups weatherford bmw had caused! read more

You know that stereotype of greaseball, sleazy car salesmen trying to nickel and dime you and making promises they have no intention of keeping? Yeah, that concept might have originated from the guys at Weatherford. Here I am, finally in a place to be able to afford a car to replace the beat-up early 90s Volvo I've been driving for years and I find the exact model (2004 Volvo V40) I'm looking for on AutoTrader.com. Autotrader tells me that the folks at Weatherford have the car, so I call up Weatherford and schedule a time to check out the car. Yes, I have penchant for station wagons since I grew up driving in them and then later actually driving them. I was introduced to a one of the salesmen who from the onset was way too aggressive yet couldn't tell me much about the car. I don't know a ton about cars so told him I had to think about it and would give him a call. I came back the next week with my girlfriend's dad who is a bonafide expert on cars and knows Volvos through and through. We both testdrove the car again and agreed it was worth getting into negotiations with the dealership. I ended up getting the car for about $500 less than listed after haggling with them for half an hour and getting a "deal" because I'm from San Francisco and the Senior Disgusting Slimeball came in and negotiated with me. The dealership gave me 48 hours to get it checked out by a mechanic who told me that while the car was in good condition, there were issues with the onboard computer that would require about $1000 worth of work. When I informed Weatherford about the issue they tried to say that the mechanic didn't know what he was talking about and that I got an extraordinary deal. When I persisted that they should pay for the repairs, I spoke to the Supreme Dirtbag on High who told me that because I negotiated such a "hard bargain" that I had "used up any goodwill" I may have had. He told me that I could take the car back in for a full refund, which they were contractually obligated to do, but were unwilling to stand by the product they sold me. I realize dealerships in general are breeding grounds for scumbags, but do yourself a favor and go somewhere else where the dealers a) know about the car they're selling you and b) stand by their product. read more

I brought my 5 series in on Monday, June 21 for what was apparently an issue with the battery and quoted a price of $300. After leaving it for the day, I received a call that 2 sensors were broken and the cost of repair was $2100. I wasn't particularly happy with the cost, but I needed my car back and said that if those repairs were going to correct any issues, then to go ahead. -$2100 (throttle sensor) I picked up the car on Tuesday....It broke down AGAIN on Wednesday (6/22) and it was the exact same problem that I had just paid $2100 to fix! When I called Steve Gass, the service advisor that assured me the repairs I had paid for a day earlier were all I needed, he told me that I had to pay for the tow back to the dealership. EVEN THOUGH THE CAR BROKE DOWN RIGHT AFTER I HAD PICKED IT UP FROM THEM!!! -$165 (tow) Upon getting the car back there. Steve proceeded to tell me that the original damaged part must have caused more issues, damaging the actuator as well. (FUNNY THAT THEY DIDN'T NOTICE THIS IN THE FIRST PLACE AND LET ME DRIVE HOME WITH IT). He stated that this was a labor intensive job and would cost another $1500, even though the labor was redundant to the work they had done earlier. -$1494 More (for whatever) Steve assured me that this was the true problem and that if they could keep the car for the weekend, they would have it ready by Monday (6/28). On Monday, I went to pick up the car, paid the $1500 (bringing my 7-day total to $3750) and went out to my car. This time, when I got in my car, the radio, navigation and i-drive screen were all ON (even though I had the keys in my hand and hadn't started it.) I went in to get the new service advisor, Brian Stegnor, and showed him the problem. He had no clue what was causing it, but even more concerning, no-one had even noticed this problem. This makes it hard to believe they even check out the cars in the first place after replacing whatever random parts they choose. After another hour waiting for the service tech to fix it, Brian assured me that the problem was resolved and I could take the car home. 2 minutes after pulling out of the dealership....the service engine light turns on and now they are telling me that a temperature gauge needs to be replaces. At this point, I don't know when I'll get the car back, but it definitely would have helped to bring it to a dealer/ mechanic who could have diagnosed the problems correctly in the first place. I have now had the car there for over 8 days and paid $3750 and they don't have a clue. It leads me to think I just paid for a lot of work that probably didn't even need to be done. AND WORSE OFF, not one person has apologized for the issues! All I want now is my car back and possibly an apology. I don't care that I probably paid for things that I don't need, and have incurred more problems from the work they've done. I EXPECT TO PAY HIGH PRICES WHEN I GO TO A DEALER, BUT I ALSO EXPECT THAT THOSE RATES ARE FOR QUALIFIED/ HONEST WORK!!! I just want to get my car home and to never go there again.... I will still take my car to a dealer, just not Weatherford..... read more

I got such a bad vibe from the sales people here. It's pretty obvious they were trying to play mind games with me. They kept asking me how much I'm willing to pay, or how much I can afford for a monthly payment on a car and would not budge from the subject, despite me telling them that I'm concerned about the sale price of the car, not my monthly payment (Rule #1 in car negotiations: Don't let them talk you into basing a car purchase on the monthly payment amount rather than the actual price of the car). No matter how many times I told them this, they would not budge and would keep asking me about my max amount of monthly payment. Out of the many sales people I talked to at many dealerships recently, this place was the ONLY place where a salesperson tried to play this type of stupid game with me. Then, they said something to the extent of, " Well, I'm sure you don't have $____ in your checking account." When I told them that they do, they answered, "Oh, well you know, you seem like the kind of guy who is very careful about money and would like to blah blah blah blah *bunch of random bs this guy's pulling out of his a$$*". What, do I look poor to you? Finally, while sitting down at the salesperson's desk, I asked if he can make the price any lower. He looked at me and gave me a frustrated sigh, and said, "Look, bla bla bla *more bs*". Come on now. You think I'm gonna buy a car from you with that attitude? Needless to say, I took my business elsewhere. read more

Unethical, shady sales practices, definitely avoid this place. According to Stefan B.'s review on 9/9/2014, looks like I was not the only one who was misled by what was covered by warranty. I'd like to reiterate what Stefan B. said: "So a cautionary tale - If you're buying Certified Pre Owned from them, make sure you get a very clear definition of what's covered, and have them print it out for you, and explain it step by step to you. Then go over it again. They're all too happy to gloss over that, when you're signing the dotted line the first time around." To explain why, here's my story: I got a car from here about 2 weekends ago. At the time, I noticed that the car had rust on its brake rotors. The salesman, Marc casually discarded my concern, and reassured me that it wasn't a concern as it would be covered by warranty. When we were negotiating sale price, I again brought up this concern, and he once again reassured me it was covered by warranty. We went forward with it. I wish I had known at the time, that he was lying to me. Today, I called service to make an appointment to deal with the rusted rotors. The service advisor was confused, and began to explain that the rotors would not be covered due to the rust. I explained to her that Marc had told me two weeks ago that it was covered, and she explained that it was not true, and that Marc was incorrect. A few minutes later, Marc calls back, explains to me that he had NOT in fact told me that it was covered. I asked him, why did you tell me one thing two weeks ago, and now I am hearing another thing? In his words, "I'm going to terminate this call and speak with management." and promptly hung up on me. Great customer service. read more

I don't feel honesty in their service center. I took my X1 in today because the service light was on even though I just had my service done less than a year ago. The service advisor scanned my car and discovered that the brake fluid caused the service light on. However, he also recommended two additional service items which would cost additional $600 on top of replacing brake fluid. One of the items was "coolant flush". Strangely enough, the item showed on paper was written as "Customer requests coolant flush". I questioned that. He said the computer automatically added "Customer requests". Later, I searched on line. Some people on line said BMW coolant is "lifetime filled". When I asked the advisor, he said only the models later than 2018 had lifetime coolant and the older models needed to flush every two years. I felt that was NOT very convincing. I asked if he could find out from their system when this was done last time. He said he would not be able to see previous owner's service record. That really sounded strange because when I purchased this car, I saw all previous service records on internet. Everything should have been recorded in the system. Later on. he realized himself that the paper he was holding in his hand showed all previous service records. Coolant flush was not in the record. In any case, I felt the words just casually jumped out of this advisor's mouth without much accountability. At the end, this item only cost me additional $300 and I am still not convinced that was necessary. The cashier lady was rude also. She gave me the payment sheet to sign but did not want me to see the detailed invoice. I felt I entitle to know the details of what I was paying for, so I asked the second time to see the invoice. She was NOT very happy. read more

For some reason, my last review was deleted. I, like someone else who reviewed Weatherford, created this account solely to give them the worst rating I could. I had a great car buying experience here, but this review is about the service department. Quentin Gulley was my service "advisor" or whatever the f--- they call themselves and he is a liar and a thief. He tried to rip me off on the price of a basic oil service; when I told him I had been given a different price over the phone he tried to blame it on the ignorance of "those ladies that answer the phone, they don't know what they're talking about." When I told him it was a man from the service department, he changed his tune and said, "He told you that? Okay...let's go with that, then." I should have known then to take my car and leave. During the day, he called and left me some "urgent" messages about all the services my car needed "right now," including rear brakes that were supposedly about to go out on me. When I called him back, I told him again that all I wanted was the oil service and the fan blower motor fixed. He quoted me the total, which I approved, and that was that. When I came to pick up my car, it was just after 5:00 so he was gone. He had written up the bill saying I authorized a higher price than I did. He wasn't there, so there was nothing the lady could do about the price. So here it is, almost a year after this incident, and I have been going to an independent mechanic. Two weeks ago, I took my car in for a major service and they said I was probably due to get my rear brakes done, although they were not yet dangerously worn or anything. This is a year after Mr. Gulley told me it was urgent I get them done at Weatherford for $800. My mechanic, who is German and knows his BMWs, charged me $460. DO NOT TAKE YOUR CAR TO WEATHERFORD FOR SERVICE! If it's under warranty, maybe, but I'll bet they try to rip you off on that too. read more

After a few months, I unfortunately have to take my 5 star review for Josh Sirof and turn this into the most displeasing rating yet. We have just received a bill in the mail for damages with our old leased car that we returned. We returned our 2009 leased car back here and was promised by Josh that if we leased another car, he would waive all fees for damages. We were tricked in this gimmick. After receiving the bill months later, we made endless calls to Josh and BMW's finance dept and was told that they couldn't do anything or waive any fees. Josh then says "it's out of my control." BS. Josh not only lied to us, but also embarrassed us greatly for falling for this act. We also returned my brother's leased car to SF's BMW and they waived all damages and got us another lease for much cheaper than what Weatherford offers. Will never go back to Weatherford ever again. read more

I have never bought a vehicle at Weatherford, but I would expect a BMW dealership to be well appointed and comfortable (like Mountain View). Weatherford is neither. Additionally, their service department is abysmal. I took my BMW to get non-warranty work done and the service adviser began to argue with me regarding the service which needed to be done. If you are in the Berkeley area and need to get non-warranty work done to your BMW do yourself a favor and go to Bavarian Professionals. Great service, quality guaranteed work and more competitive pricing. If you don't mind the drive and need to get BMW warranty work done go to BMW of Mountain View. They have a new and efficient dealership, will set you up with a nice loaner free of charge, and you can drive through the Los Altos hills backroads while you wait. read more

If you are thinking about purchasing a car from Weatherford, don't. This has been undoubtedly been the worst experience I have encountered from any dealership/brand, let alone a luxury brand like BMW. I won't go into a lot of details about what has happened with our case but let me just say we have not been take care of, shown concern, or professionally handled at any level within this dealership. When confronted with legitimate safety issues the dealer has refused service even though the vehicle continued to be under BMW's warranty. We finally took the vehicle to another dealership where we were treated as we should have been, Concord BMW showed legitimate concern about our situation and shock over how we have been handled. The also let us know that more and more Weatherford customers are going to other dealerships due to the bad service and shady practices. Normally I would say there was something positive to say about any experience, but everyone from the salesmen to the service manager to the owner seem unconcerned, and worst of all unwilling to assist. The service 'advisors' don't seem to care either, they're also possibly incompetent requiring multiple visits for the same reason. My opinion is BMW should not renew their contract with this dealership and get involved with a dealer who can actually operate a dealership that treats its customers with dignity and respect. I'm not a big "yelper" but if you want to save yourself from a bad experience go elsewhere. read more

One of the worst dealership experiences I've had (and I've had numerous). Was in the market for a 335i last August. The CA (customer/client advisor) that I dealt with was an Asian woman whose name escapes me at the moment. We agreed on a time that I would stop in to look at 3 potential vehicles. I turn up and wait then find her walking in with her lunch as she hands me 3 keys to look at the cars in their warehouse of used cars... finding 1 took me 10 minutes. The other did not meet my requested options and the 3rd wasn't even in the warehouse (but had every option I requested). We went inside to discuss numbers on 2 of the cars. I know I look young but I never appreciate being talked down to like a child. She would not budge on the price even though I would be paying straight cash on top of trade-ins. I took her best number and walked. She called me 3 times in the next 2 days putting pressure on me assuring me the cars would be sold at any moment and what did I want to do? I had gone straight to BMW Fremont and found another car exactly spec'ed out to what I wanted had their offer worked out and told the Weatherford CA if she could beat this she would have a sale same day. I got a run around and excuses as to how the new car at Fremont was inferior and I ended up thanking her for her time, suggesting a new customer service strategy, and informed her I would make sure to recommend my fellow car enthusiasts the steer clear of Weatherford. read more

By pure coincidence Weatherford appeared on the landing page when I opened YELP. Just read a review by Ted F (Albany, CA), wow seemed like our experience. We bought a pre-owned BMW on the understanding that we could take it to our CERTIFIED BMW mechanic to have it checked out and if there were any issues we could bring it back. They checked it and said there were so many small things wrong with it that the car had likely been in a bigger crash than noted on the CARFAX. We took the car back next day, thinking we would swap and move on. The dealership backed out of our deal, in fact the scum of a salesman would not deal with us face-to-face. When we asked to see him and the manager they refused and then called the police for disturbance of the peace (we had our 5 year old with us and were marched out). Long story short we had to go to BMW corporate to resolve, they were stunned. We eventually bought a BMW in Marin. I would never go back nor recommend Weatherford! read more

I called to get a quote for a part that has an MSRP of $125. After providing my vehicle info, Weatherford's price was over $200! Another local dealer sold it to me for $140. Still marked up, but not as bad and I needed it right away. Online price goes for $100 which is the best option for parts if you can wait for shipping- which is free for a part at that cost. Whatever you do, don't buy parts from this place. The price gouge is unbelievable. I can't Imagine getting my vehicle serviced here and being locked into paying the extra high price for parts. read more

Very unprofessional. I emailed Monday morning asking to see a specific car between 11:30-2:30pm that day. After receiving confirmation from Jon H, I left work in San Francisco to come look at the car only to find out there was no car available. (Same car he confirmed I should drive out to see.) It is actually the shop getting repairs done and that it wouldn't be ready until the next week. One would think if someone emailed to confirm a specific car, a car salesman would make sure the car was actually there before telling a customer to drive out. Since then, there was no follow up, which he promised and after I reached out to him today, he is incredibly unhelpful and slow to respond. If you want someone who respects your time, don't work with Jon. SF BMW was much more helpful. UPDATE: I was told today that the manager will not allow me to put a deposit on a car unless I remove my negative review. I would have been happy to remove it had the rest of the interactions gone smoothly. Definitely purchasing from a different dealership. read more

By far one of the worst BMW dealerships in the Bay Area. Both service advisors and sales people are selfish and very incompetent. Salespeople would go a great length to make an extra buck. I highly recommend going to East Bay BMW. The employees there actually value the importance of customer service and customer appreciation. I would drive an extra 30 miles to get my car serviced just so that I could avoid Weatherford. If i had to spend so much money on a automobile, I would not come here bottom line. read more

I recently purchased a car from this dealer. I had a pretty good experience overall... Which is why I believe you see lots of 5 star and lots of one star reviews.... If nothing goes wrong... There's a good chance of being satisfied. Unfortunately.... If you have a problem... Even a small one.. The ugly side of this type of business are quickly shown. I am sure this review will warrant a generic response from a sales manager... As they are all identical. I am not convinced that many people have changed their feelings after making follow up contact with the sales manager.. My biggest concern with my experience here came after a minor issue involving floor mats of all things couldn't be taken care of and after many calls and far more time spent than should ever be required I made contact with my sales associate... Who unfortunately was more concerned with my after sales survey that I submitted. Apparently I failed to follow instructions properly when I answered as honestly as I could. I paid him a compliment and rated him all tens as he had asked..there were some hiccups though and I addressed those. I also was reaching out because my small issue with floor mats had grown into a bit of a pain. What I got for a response was the fact that I didn't give all tens on my survey... My advice is that if you have a honest straight forward customer come in there and you aren't sure if the process went well... Ask them to not fill out a survey at all. I have spent more time screwing around with this place than on multiple previous purchases combined. I will not be back after this experience. A better experience might be to purchase through a credit union and not have to deal at all with car sales culture at all... Just keep it in the back of your mind that attitudes change quickly once you sign. Be sure to have everything promised in your possession prior to leaving. Even to this day the sales manager won't cut a check until I drop off a floor mat... That I finally had to order online. Just tacky. Newest update...... Three months after purchasing my vehicle here I found out while refinancing my mortgage that a BMW credit card was opened in my name for $20,000. I warn anyone that goes here to watch their paperwork closely. What happens is a credit card authorization is automatically generated when you finance through BMW. Since you are financing a vehicle most expect to sign authorizations to pull credit etc. Shame on me for not noticing verbiage on the paperwork with "credit card" vs "credit app". Shame on them, for what to most would be considered tacky used car lot tactics....at best. I see it as uninformed consent for them to potentially damage a buyers credit rating.. Or reduce their buying potential for other things I.E. Mortgage etc. Per BMW credit card department this is not unusual. I suspect this is to pad sales numbers for the finance dept. or to meet quotas. I spent far more time trying to get this cleared up, than to buy the car. Please keep this in mind if you choose to go here... Or for any BMW product... As it seems to be a widespread problem. "Just search BMW sent me credit card without asking". Good luck... Keep one hand on your wallet! read more

We were looking to purchasing a used a car for my dad. We had visited a list of dealers which had our car, color, and options in stock ready to go. Weatherford BMW was on the list and it was where we decided to purchase. Because the staff are highly professional and polished. Facilities are top notch. Location convenient to freeway. Garrett M was our salesperson; he was kind, patient, knowledgable, and professional. We met the sales manager as well, he was nice too. We are happy with our experience and our car. I can recommend this dealership to others. read more

Bought a 335 CPO from them. Not satisfied with the experience. 1. They disguised the fact that the car was smoked in. Make sure you check- I was surprised they could cover that up through a test drive. When I told them I wasn't happy they tried to charge me for ozone. 2. During negotiations I was lied to. I was told that they had to put new tires on it, which limited their flexibility on price. I switched tires in the first year and the tire shop let me know that they were dangerous. Multiple patches, done improperly. One piece patches with no moisture block. Also bolts were tightened by amateurs (greater than 200 ft lbs when it was supposed to be at 89). I'm ok with selling used cars hard, but felt both instances crossed what was ethically acceptable. read more

Overall Experience: I would actually give Zero '0' star if there is an option on yelp. I bought a used car from these guys two months back. I was new to US, and I was in damn need of a car. These guys understood and exploited my pathetic situation to the fullest extent someone could possibly do. Finance Dept: They seemed to be very nice till they get the check from me. Then the moment they got the check, they started showing their true color. The finance department was total BS, they did a blanket application to many credit unions and bought my credit score to the ditch. 1 good Example: They are up to a level that, they said the BMW's provides only one key for the car [other than the valet key]. even though i figured out and asked for it, they stood to their ground. I had sent multiple followups to them, with no acknowledgement or reply ! terrible customer service!!! Despite the fact that i know little about a BMW before purchasing it, I would give them the full credit for educating me [now I am very good at BMW, since i flooded multiple repair shops with my ride to get it fixed for many issues] I would not recommend these guys for any BMW newbies@anytime @anycost!!! better find a good dealer read more

I would not recommend doing business here. I bought a used car from here and had a bad experience. Check engine light within the first hour of driving off the lot, messed up wheel alignment, and an improperly installed headlight bulb. They corrected the engine light issue but it took them a day and a half and they ignored the alignment and headlight. I had to pay to get those fixed somewhere else. Trust the yelp rating and avoid this place. I wish I looked on yelp before going here. One more thing. There was a missing plug on the bumper which they said they would order and have shipped to me. They don't respond to my voicemails or email, so I doubt I'll be getting that from them. EDIT: Renold, the salesperson that I dealt with, did end up ordering the bumper plug for me. read more

I have purchased 2 cars from Weatherford BMW and have worked with Ali both times. Ali makes the process of buying a car so easy. No back and forth, no "let me talk to my manager"! the bottom line right from the get go, it doesn't get easier. Ali is a pleasure to work with. In fact everyone at Weatherford is great to work with. I've worked with other Bay Area BMW dealerships and Weatherford is definitely the best one. read more

I purchased a car on December 4th, and good luck getting a callback after you've signed the paperwork. I was told by Kathleen that she would personally give me a call when their merger with an extended warranty company was complete. The merger was suppose to be completed by Dec 15, and yet no call or response on an update. I left her voicemails, sent her emails and even left a comment on Twitter (since most companies reply promptly once exposed through social media). read more

Because the color and option combination I wanted was hard to find, I emailed a bunch of Bay Area dealers to ask for quotes on built to order 3 series. I initially went with Weatherford because the internet sales guy was responsive and seemed friendly. After going for a test drive (in a car similar to the one I was ordering) and going over the options I wanted, the salesman printed out a build sheet, circled the agreed upon price, and initialed next to it. 3.5 weeks later, I got an email from the salesman letting me know that he couldn't order the car that we agreed to that day without adding leather (a $1,450 option). After getting the email, I immediately called the salesman who stated that it was impossible to order a 3 series sportline without leather and, as a result, I would have to add the option if I wanted the car. Surprised by this, I immediately went to BMW's official website, which directly contradicted the salesman and let me build a sportline without leather. I also called a couple of other dealers about the leather requirement and every dealer agreed that it was not a requirement and also common knowledge that leather was not required. Basically, Weatherford was either incompetent for not knowing how to order the car or flat out lying and trying to upsell me on options. When I went back to the salesman with the information I collected, instead of getting an apology or confirmation that I could get the car exactly how I wanted it, I got a crappy response from the salesman that I should "not jump to conclusions" and that the build sheet in which he circled the price and initialed was "not official". What's the point of circling a price and signing your name next to it if it means nothing? After getting that email, I cancelled the order and got my car from another Bay Area dealer. After cancelling my order, it took them more than 3 weeks (and multiple requests) to issue a refund on my deposit. I'm ok with a refund taking a couple of days but they were excessively slow in giving me my money back. read more

I wouldn't buy a car from here: Hide yo wallet, hide yo time, they rapin everybody...They sold my mother a used BMW that broke down in a few months. We definitely suspect they removed the warning signs and cleaned the car up just enough to sell. Their prices are not that great, they are full of nonsense...they'll keep you sitting there yapping all day if you let them. They're smart, keep you around till you feel obligated or just get lazy. A good place to take for scheduled warranty covered maintenence. I would give them one star except I bought a BMW which was still in warranty, NOT FROM THEM, and they did a great job of fixing it up and maintaining it for free until 50K miles. The guy made fun of me for buying the car from another dealership, but I don't care and it's none of his business, I am really happy I did, got a great deal! OH btw BMWs are the BEST. read more