We enjoyed our recent stay at The Brock Niagara Falls. Our room was comfortable, clean and…read morespacious, and the staff were attentive and efficient. Upon our arrival, Rosa assisted us with the check-in process. She was very kind and willing to help as best as she could with questions that I had regarding the Hilton app and what benefits we would receive with our stay (i.e. bonus points, food and beverage credits, etc.). Unfortunately, my app is English, so she wasn't able to assist very much, but she did confirm our benefits. We also asked about the onsite parking, which is rather confusing, and had to circle back a second time to speak with Alicia for clarification but were still left with no real understanding. We just had to trust the process!
We stayed on the 12th floor, which requires an elevator transfer on the 9th floor. This "secret" elevator also granted us "personal" and direct access to the hotel's restaurant where we had breakfast each morning. The continental (or cold) breakfast items were included with our stay, but you can upgrade to the "full" breakfast for $19.95. With our daily $10 food and beverage credit, this came to $15.95 each. The breakfast offerings were your typical hotel fare (sausage links, bacon, scramble eggs, fresh fruit, yogurt, toast, muffins, oatmeal, etc.) and on busier days, the full breakfast includes an omelet station where they also offer waffles hot from the waffle iron. On less busy days, the server will offer you eggs your way from the kitchen. We experienced both during our stay. The view of the falls was the best part of the breakfast for me. One day, when we were in a rush, I didn't eat anything. I just sipped on a cup of coffee and took in the view!
The room we reserved had floor-to-ceiling windows for a great view of the falls, but the positioning of the room had us looking directly at the parking lot of the Duty-Free store. We could see the falls, but the positioning was a bit disappointing, and we'd been told at check-in that the Guest Relations Manager had chosen it for us. Also, the windows need a good cleaning. The view didn't present anything like the pictures on their website.
Nevertheless, we enjoyed our room. The bathroom was clean with hot water and great water pressure. The bed was comfortable. The black-out curtains were perfect for sleeping-in. Our separate living area had a comfy couch, a desk with a bench that we used as a table/ottoman and mini fridge. We also spotted a microwave in the area where the ice machine is housed. We were very comfortable during our multi-day stay.
Our stay also included vouchers for free tastings at a local distillery and brewery, but we weren't able to fit those into our schedule. The pool has posted hours for families and children, as well as for adults only, but we didn't swim during our stay either. We did check out the on-site casino and some of the quick-service restaurants that were connected to the hotel. We ate at the onsite Subway and ordered a pie from Pizza Hut.