Took hubby here recently for a tooth extraction. Office is easily accessible, just off of highway…read more The office staff is kind and considerate. Dr. Kelsey Smith is absolutely wonderful! She is professional and compassionate at the same time. Hubby said his procedure was completely painless. Dr. Smith formulates a plan during your visit while looking at all your images on computer. She gives you several options (when possible) for the best outcome. She actually listens to your concerns and works with you.

Dr Kelsy Smith extracted my tooth 8/15 by that evening my tongue was so swollen I couldn't keep it…read morein my mouth my jaw was swollen and painful I couldn't touch it. I couldn't speak or eat I could drink by slopping water into the other side of my mouth. I went to pick up my pain medication but they didn't order it. I tried to call back Friday but no one answered the phone left message. No one there all weekend. I'm in a tremendous amount of pain. Monday some one answered the phone. No Doctors available. So as of 3 days later no one has listened to my message No one there that can help me in any fashion. There is no concern for the patients other than collecting their fee. Which by the way they take before the procedure begins. All I can say is this place is awful. No one should have endured this level patient care. Don't come here. I want my money back.

I made my first visit to this office today. I am beyond pleased and satisfied with the service I…read morereceived. The office is very warm and welcoming. The staff is super attentive; they were responsive via email and phone leading up to his visit. The check-in process was super efficient; all forms were done on the computer. My cleaning and exam were very thorough and done in great comfort. There was always an explanation with each procedure being done. So grateful!

Dr Hawkins and staff were professional, considerate and put me at ease, given my anxiety, when…read morehaving a tooth extracted. I would recommend this doctor to everyone.

I took my daughter to Dr. Hawkins for oral surgery. We were both very nervous because we had heard…read morehorror stories about getting your wisdom teeth removed. Dr. Hawkins and his staff were wonderful! They explained everything before surgery and put us both at ease. After surgery, they took time explaining all instructions for when we went home. We are three days into recovery and my daughter is doing great. Dr. Hawkins did such a great job.....we will have no horror stories to pass on!!!! Thank you!!!!!

Amazing work on my clients wisdom teeth for older aged women. In and out within a hour. Super sweet…read moreworkers even front desk girl knew my client walking in to check us in. Walked her out to the car n gave us paperwork but easy recovery by looks of it.

The staff really care about your dental health. I would like to give a special shout out to Dr…read more Pollard and Haley for getting my teeth back together again so that I can eat properly. The teeth sometimes get taken for granted until you have problems with them. Thank you so much for your awesome care and calming personalities.

My DD had her wisdom teeth removed here. She only wanted to extract the two that were bothering…read moreher, but I tried talking her into having them all done at once. She didn't listen to me. lol However, the people here were able to successfully talk her into making the right decision. The surgery was swift and successful. The nurses and Dr were all kind and had lovely beside manner. They did make me pay ahead of time, before they treated her. This was different. I'm accustomed to being billed later, after they find out how much insurance will pay. That's my only complaint.

Got a consult for surgery and it went seemingly well. They answered questions and showed me…read morepictures for what I would need. However, I haven't been able to start treatment. When I went back a month or so later to ask if they were done pre authorizing my insurance I was met with a rude secretary who didn't want to acknowledge me but finally told me it would be 6 weeks. I checked back again at 8 weeks and was told they had trouble getting the doctor to write up the invoice. It's now been over 14 weeks without a word. 8 weeks I could have already started a lengthy treatment. Seems they don't care to have me there. I'll have to go somewhere else. This sucks after paying their $700 non-refundable consultation fee that I'm going to go somewhere else to pay them to start over but I no longer trust them. Seems like they just wanted the $700. Someone who can't handle simple communication isn't someone I trust to operate on me. Maybe you'll be more lucky than me. Good luck.

I recieved 4 quotes. I decided on 1 and was fitted for the denture. We I went to pick up my…read moredentures they charged 3 times the quote I was given and then told if I didn't use my insurance it would only be twice the original quote. I told them I was paying only what I was quoted and no more. They still have the denture and I will go else where. I contact my insurance and informed them I did not recieve the denture and not to pay.

This was my first ever visit here. I came in for tooth pain that had been bothering me for around a…read moreweek at that point. The front desk lady was nice (however, couldn't tell me how much they would charge me just for a checkup) nice as well as the "nurse" that was helping me get my X RAYS done. As I sat in the chair they told me that first the doctor will look at my x rays and after the hygienist will come and check out my gums. They did NOT give me a choice on the hygienist look. The doctor came in, she was kind and told me that the problem was in my retainer which was pretty reasonable. 20 minutes later the hygienist walks in. She started looking at my gums. Again, no one asked me whether I wanted her to do that or not. I wanna point that out. After she was done, she talked to me standing, staring into the computer, which is fine. Busy people I guess. The end of my visit was the worst part. The "finance" lady came in. Not sure what her title of the job is. She brought me to her desk and started talking about the hygienist treatment that I never asked for. Asking if I will be looking at financing and stuff. Again I came in just for tooth pain which was caused by my retainer. I politely declined the treatment, saying that I will be flying back home and maybe there my doctor can look at that. Which after I heard "then why did you come in today ?" I told her "I came in with tooth pain which was caused by my retainer" She replied "Maybe I am not understanding something, why did you set up an appointment?" "Why did you come in?" ...like I came there for nothing. At that point she was just trying to make me feel stupid. Saying out of pocket remarks... and asking when I will be flying back home. For what? If I don't want to do the treatment, I don't. SO PUSHY AND RUDE RUDE RUDE.

Very poor communication with the staff up front. They are rude and argumentative. Appt was…read morescheduled at specific time and we waited over 45 min to be called back. When being asked why the wait they said it was paperwork. Tell me what business require for 45 min of paperwork. I would have come ahead of time if I knew my appt was going to be delayed for paperwork. They should have scheduled the appt earlier. To allow for paperwork.

I had a tooth surgically extracted four days ago, everything was extremely efficient and well…read moreorganized, I was in and out in 45 minutes. Dr. Coffey was so kind and considerate, very caring about putting my concerns at ease and making the procedure as easy as possible.

I'm incredibly disappointed with the experience we had with Dr. Scott Drooger. My wife went in for…read morea simple tooth extraction and requested a quote for a bone graft to aid in healing. After receiving a quote of over $1,000 for the bone graft--significantly more than the cost of the same procedure she received last year at her regular dentist for about a third of the price--we were understandably confused. We asked to speak with Dr. Drooger to better understand why the price was so inflated. When he entered the room, his demeanor was nothing short of unprofessional. His first words were, "Yeah?"--hardly a welcoming or respectful way to address a patient's concerns. When I introduced myself as her husband and tried to ask for a detailed explanation of the costs and the procedure, his only response was, "It costs this much because I went to school for 16 years." That was the extent of his explanation--no insight into the procedure, no breakdown of the charges, just a rude and dismissive attitude. We were left in disbelief at how we were treated. He didn't explain any of the procedure codes or why this bone graft was priced so much higher than the one my wife had received previously. Instead, he rushed out of the room without providing any further clarification, leaving us feeling dismissed and disrespected. After the encounter, we expressed our dissatisfaction with his behavior, but unfortunately, the damage had already been done. Although his dental assistant tried to answer our questions, the lack of professionalism and medical explanation left us with no confidence in proceeding with the surgery. We ultimately decided to leave and not go through with the procedure. The worst part is, that I would have probably paid for the overpriced bone graft had we been treated with basic dignity. My wife and I both took time off work for this appointment, only to be met with poor customer service and an unwillingness to address our concerns. We will not be returning and cannot recommend Dr. Drooger to anyone seeking quality care and professionalism. I would strongly recommend anyone considering dental work with Dr. Drooger to do additional research. From what I've gathered, this seems to be a common issue, and many others have had similar negative experiences. It's truly shocking that a doctor would respond this way to a patient simply asking questions about a procedure. Based on his unprofessional bedside manner, I can't imagine he provides quality medical care.

I started a long process with Dr. Urbanek two years ago involving multiple surgeries. Is his office…read morecheap? Not even a little bit. BUT I have 100% confidence in his treatment plan. He is thorough, answers as many questions as I can throw at him, gracefully handles my MAJOR dental anxiety without judgement, and his staff are amazing. If you're looking for budget work done quickly, look elsewhere. But if you are looking for someone who does not cut corners (and who wants that with your health?), is up front with payments and treatment plan, and just generally makes a painful and anxiety-inducing situation easier than I highly recommend. His surgical skills and expertise on cutting edge practices are exemplary. 10/10

This office has a very friendly staff and early evening hours. They go over the difgerant options…read moreavailable and tjey make the crowns in house so you only need 1 visit. They appear to accept most insurance and are reasonably priced. 2 hours and out. Watched them make the crown while I waited. I would recommend this dentist to anyone.

I made an appointment here after a change in insurance carrier by the corporation I work for. The…read morefirst visit was somewhat ok, but by the next visit, they were pushing me to have an extraction and bone graft for a future implant. The brought some guy in in scrubs and he proceeded to try and convince me as well. When I asked who he was, they said that they call him Frank. When I refused, the girl that does the insurance, maybe the office manager, told me that if I didn't have it done, they would notify the hospital where I had an upcoming procedure scheduled and tell the hospital that I had an infection, so I would not be able to have the procedure done. I went to two other dentists, and both of them said that there was absolutely nothing wrong with the tooth the wanted to extract. If you're looking for a dentist, I'd highly recommend that you look elsewhere! In my opinion , these folks are nothing but crooks and have absolutely no integrity! I should have known not to go to an old Hardee's that has been converted into a dentist office.