i had an HP all-in-one printer from costco that abruptly died with a 'carriage jam' error. i…read morereceived a prompt response to my text inquiry and took it into 'ink it over' for diagnostics. it transpired that a part broke on my printer that was unrepairable, but they were able to set up a similar model using a gear from my broken printer for a nominal labor charge. i was able to get a functional printer at a reasonable price, very happy with the customer service!

Drove all the way there for a very grumpy, disheveled lady to tell me their repair person moved out…read moreof state. This is NOT a printer repair shop

I am extremely disappointed with my experience at this location…read more I scheduled an appointment to have the back of my phone repaired due to a cracked back panel. During check-in, the associate mentioned a minor scratch on the front screen and suggested either a screen replacement if the part was available or a tempered glass screen protector. I declined any front screen repair and agreed only to the screen protector and the back panel replacement. I was told the repair would take approximately three hours and that I would receive a call when it was complete. After waiting five hours without any communication, I returned to the store and was asked to wait another hour and a half. When I came back, I was informed that my front screen had stopped working during the repair and would need a replacement if the whole phone. My appointment was only for the back panel repair, so I questioned why work had been performed on the front screen at all. The associate claimed the screen was cracked and needed repair, but I had taken photos of my phone before dropping it off that documented its condition. He then threatened to pull the security footage which I was more than happy to review and show the proof I had. Despite this, I was left with a phone in worse condition than when I brought it in. I was also assured that a claim would be filed and that a replacement phone would be shipped overnight. After receiving no updates, I contacted Asurion myself and learned that no claim had been submitted. I ultimately had to file the claim on my own after waiting more than 24 hours for communication. Navigating without a phone has been quite difficult especially with this process from hell. To make matters worse, I wI'll be without a phone for a total of five days. Throughout the entire process, communication was poor, commitments were not followed through on, and I never received an apology for the inconvenience. Based on my experience, I cannot recommend this location and would not trust it with future device repairs.

So bad I thought it was a joke. I get a call that my son's Xbox is ready and to come pick it up, so…read moreI go to the store to pick it up. No one is there at 1:30p in the afternoon on a weekday; no sign, nothing. I waited for about 20 minutes and still no one showed up, so I returned home. As a remedy for this I asked for my Xbox to be delivered to my house to save me the return trip. They said there was no problem; just call the store and give them your credit card number to pay for the repair and they will ship it out. I call the store and they tell me they don't accept credit cards over the phone. Not a great experience which delayed my son getting his Xbox by almost three weeks.

I took in my laptop for a hardware issue. In about 24 hours, A to Z diagnosed the issue, fixed it,…read moreand had me back out the door at a reasonable price. Highly recommended!

The owner Michael (20+ yrs in business) is an honest, old fashioned repairman with whom we felt…read morevery comfortable bringing our three year year-old television for assessment. For a low flat rate, he will give an estimate and apply that service fee toward the repair. If he can't repair it, he will use the fee to recycle the TV for less than the cost to you to recycle it ($150+). It's now illegal to throw out a tv anyway. A win-win for this frugal gal who hates our throw-away culture!

I went in with an issue, and of course the issue vanished as soon as he looked at it. Even so, he…read moretroubleshot a few things it could have been, showed me a few ways I could make my laptop run better in general, and didn't charge me for his time. I'll go back the next time I have a problem with my laptop, both out of trust and out of the hopes that it again magically resolves.

Super in every way. Personable and honest. Experienced attention to detail. Trustworthy and…read moreprofessional.

Horrible service something that was supposed to take one day end up taking three weeks because they…read morekept saying they were swamped. Then on top of that they hadn't told us that they were an iPhone first instead of a console shop and we would've picked it up and went to a different place.

Sold me bad case, didn't fix my problem with my phone, minimal knowledge. Friendly but incompeting.read more

My old printer started to give me troubles a few months ago and on my request, I asked Josh Harris…read moreto patch it up and make it work for awhile. It lasted a couple of months and I called back again today and on his recommendation I got a new printer versus putting money into something that was going to continue to break down. The same day I called, he brought in a new printer and hooked it up. He even put in extra time to fix another printer that was not working. I'm very appreciate of Josh for coming in so quickly. He is friendly and is very service oriented. He's the best. I highly recommend him and BES.

I needed to replace my office copier in short order and called BES without having dealt with them…read morein the past. I was fortunate to have Jesus Cardenas as my service tech. Jesus was prompt--same day appointment in my home; money-conscience--he did his best to repair broken printer first; and honest--he could have tried to upsell me on a beefier all in one but he knew I didn't need it and he referred me to the proper replacement printer. I highly recommend BES for your printer needs and if you are lucky enough to work with Jesus you are in great hands. BES will be handling all of our business equipment services at both of our company locations. Thanks, Jesus Cardenas!