I just bought ten skeins of their Valley Yarns (Valley Yarns by WEBS* America's Yarn Store - 60% Superwash Merino Wool/40% Acrylic Microfiber). I'm on the third skein and I just encountered my third "knot" - it appears that they tie two pieces of yarn together within the skein. Very disappointed - I don't think I'll be making the long drive to go there again. read more

WEBS - America's Yarn Store - Yarn - Knitting Supplies Near Me - Northampton, Massachusetts

Delivery is repeatedly horrible. Takes forever and cannot give you an accurate arrival date. Also have been sent what appears to be the wrong yarn with a tied on tag from the correct ordered yarn. read more

I live in Massachusetts about 2 hrs from Webs in Northampton, MA. Terrible terrible customer service. My order was placed on 2/2/26 (website states shipping 1-2 days) my order was not shipped for 5 days order and shipped from Missouri .. what?? and did not arrive until 2/13/26. It will be sometime before I order from Webs. read more

I went there today and was shocked at the store how little they have for yarn in each of the sections and in the back where they used to have the sale yarns or overstock the shelves were I would have to say bare compared to what they were in the past. I ran into another customer who hadn't been there in a while and she was as shocked as I was. I was not greeted when I walked in as it used to be, and nobody asked if I needed help. I used to buy tons of yarn there because I could go and touch it feel it I knew what it was like so I did a lot of online stuff, but I guess this won't be my go to store any longer. I don't know how they're gonna have large groups come in there and buy it used to be a field day for them. I'm sorry this has happened to a great store. read more

The Yarn selection at Webs is as always, astonishingly wide and varied and beautifully displayed! However, the selection of the tools that you need to work with the yarn, namely, needles, and crochet hooks, is PATHETIC. More empty holes than hooks or needles on the racks and also when here two months ago. The staff says "we're waiting for them to come in" and "whenever we get a small order they are snapped up right away" which is idiotic. Any *competent* manager would conclude that therefore they should order more! And keep them in stock. Because you can't make a profit on items you don't sell; you can't sell items that you don't have in the store! I can't believe I have to go to a big box chain store to get a single 4mm hook. They have nothing between 2.5 and 8 mm at all. And they've also stopped carrying fiber, or tools for handspinners. A couple of wheels and a few lonely braids of dyed fiber. Not ordering more they said. Deeply disappointed. Taking WEBS off my list of places to go on a special day out. read more

WEBS - America's Yarn Store - Crochet hooks - their entire inventory, except a couple of super jumbo hooks on a rotating rack. Nothing between 2.5 and 8 mm. - Knitting Supplies Near Me - Northampton, Massachusetts

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Extremely poor customer service! You can't even get a person to pick up a phone when calling the store in Northampton. If you're lucky they MIGHT call you back within 48 hours. read more

Edited to add: five days later, after the review below.....I still don't have my yarn . I am writing this exclusively to comment about the shipping, I wouldn't know what the product look like because I'm STILL waiting . It has now been almost 3 weeks and I still do not have my yarn that they claim is on the way. If I had known they sent it by CAMEL, I would have selected expedited shipping and maybe they would've used an airplane. One will never know, because I will never buy from them again. When you write an email to inquire "where is my product" you get a canned auto reply. Their website says 7 to 10 days, but that is a lie and they know it's a lie, that is the part that bothers me. There is NO customer service.. BUYER BEWARE! . If you want to purchase yarn and get it in a timely matter, DO NOT BUY FROM YARN.COM. I feel like TEMU would give me better Customer Service. read more

Online and in store you can't go wrong with a stop at Webs! Great selection of yarns with incredible discounts.

Soooooo much yarn; prepare yourself. I mean that in a good way of course. You find actual good quality yarn here, not the cheap stuff at joanns or michaels. I splurged on some cashmere yarn; absolutely gorgeous, and elegant. Be warned; you will spend too much lol! read more

WEBS - America's Yarn Store - Splurged on some beautiful cashmere yarn - Knitting Supplies Near Me - Northampton, Massachusetts

Only giving 4 stars because they're always sold out of the color of yarns I need lol But overall great store to purchase your yarn needs from. Easy to use website. Decent shipping time and great deals! read more

It would be hard to find a better yarn store if you are any kind of knitting or crocheting crafter. I have been both since my nanny taught me to knit when I was about 5 years old. Since then, I have made hundreds of items, mostly knitting, but crocheting and weaving too. I have also woven my own textiles with a loom. So, when I stumbled into this store the first time I was in the five-college neighborhood, I felt as if I had gone to THE yarn supplier of the ages. And I still feel that way. I only work with wool fiber, which means each project is a bit costly and the finished item needs continual vigilance and care to keep it clean and moth-free. But, it is worth it as nothing takes dye and holds it for years, like wool. I actually have an afghan that my grandfather bought from a patient who made it over 100 years ago and it has not faded. (It is a bit dry, though, lol). So, when I decided to make a knitted blanket last Spring from one of my favorite yarns by Noro, I knew the only place I could order dozens of skeins of Kureyon in different colors was Webs. The reason is, most yarn stores, if they still exist -- they do tend to go out of business, sadly, regularly -- will only sell Noro yarns in bulk to you and they have to order them, which takes a lot of time. Webs has them in stock, all the time. I underestimated the number of skeins I needed for this blanket and was able to order extras several times from Webs, with no problem. They have wonderful discounts for buying multiples, carry every kind of yarn you can imagine, and get them to you quickly, well wrapped. What more would we want? I am also thankful that they are still here, thriving, through it all after so many years. Thank you, Webs! read more

WEBS - America's Yarn Store - 24 different colorways, 36 skeins Kureyon. Pattern is called "64 Crayons" after the Crayola box. Pattern is available on Ravelry. - Knitting Supplies Near Me - Northampton, Massachusetts

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I've never been to the store. I found Webs when I did a search for a tunisian crochet book. Amazon carried this book but they were charging $60 for a $25 book. After a search online, I found the book at Webs. They had only one copy left and they were charging the cover price. I also ordered some sock yarn. Order took about 2 weeks to arrive. However, they packed the book with cardboard so it didn't get bent. good service. read more

WEBS - America's Yarn Store - The hard to find tunisian. Crochet book that I bought for just the cover price - Knitting Supplies Near Me - Northampton, Massachusetts

I ordered 6 skeins of yarn on Feb 24th and still haven't received the shipment two weeks later. I have called several times about my order and as of today it still has not been shipped from the warehouse. In fact I need to wait 24 hours before I receive an email that it was shipped! I'm in a middle of crocheting a baby blanket and the baby shower is next week and will not have time to finish. I do love the quality of yarn but this is so frustrating! read more

Four days ago I placed my first order via the WEBS app for circular needles from their closeout section. I was happy with the selection available as well as the price, both of which surpassed items in stock at my local craft stores. However, after creating an account (email and password), the app repeatedly refused to recognize said password. Finally, the web browser took it, which then allowed me access via the app, but then both claimed I have no recent orders, either open or closed. What? Now I'm waiting on a response from customer service. Hopefully it's an oversight or a system glitch and not par for the course. Two things I don't love: the quantity of daily e-mail spam once I signed up for the newsletter, and the shipping prices by package weight. As it stands, I'll be happy if I receive my needles but I'm not going to prioritize this business for future purchases until the make very necessary changes. read more

WEBS - America's Yarn Store - High shipping charges based on item weight, not purchase subtotal. - Knitting Supplies Near Me - Northampton, Massachusetts

It wasn't a complicated order. 12 skeins of 220 super wash 01. in that order they managed to send the wrong color, delete a color and ignore my instructions. would I recommend using this business? not if your project is important to you. read more

Such amazing variety of yarn! Great place for any yarn lover who is looking for new brands to try that aren't at michaels or joanns

I am so disappointed. I started out all happy and psyched to find an online yarn store that sold better than average yarn. It looked so promising. The customer service person sounded SO concerned. In the long run they did not do right by me. I bought an expensive yarn that admittedly said that dye lot vary. But here's the issue. The skeins had completely different coloration. It was more than a variation. It literally looked like it had been mislabeled. The customer service person asked me for a picture and then asked for more pictures. I sent them promptly and granted it was a Friday. I took several pictures and even though it's hard to tell, it clearly is a purple on one of them and a blend of purple, pink orange on the first skein. Fast forward - I received an answer that they determined it was a variation and that I should rip out part of the project and blend it better. I could rip and rip, but still the colors won't blend. I even explained that I saw the same yarn in a store within the same state. The yarn store had it in bins and it was matched beautifully and perfectly. I'm sorry I tried to save a few bucks with WEBS. Now my project looks too funky even for me. Well, they lost a customer trying to prove their point. I guess buyer beware with this company. I informed them of my disappointment. Now, I'll be looking for this yarn or variations of it in an actual store. Years ago I used a different site and never had this problem. I think they were a little more expensive (but now I know why). You get what you pay for. read more

I'd like to update my review of 11/29. Apparently, I just missed the website fixes because when I went back this morning, everything was findable and worked fine. Again, I would like to point out that for prices, selection, and customer service, WEBS is my favorite online supplier. And now that their website is once more user-friendly and easy to navigate, I am very happy to re-rate them at five stars! read more

im very disappointed in the newly designed website. Dots for colors of yarn? Yes you can press on the dots, but the old way was so much better. why fix what isn't broken. last time I ordered my order kept getting rejected and the message said "TROUT" something. I had to call in my order, which took a lot of time. Finally I asked about it and the woman said I had to manually re-enter my credit card. She said it was for my protection! I say it's a bad software glitch because no other website that has my credit card stored in memory rejects my order. Amazon for instance. Yarn often has breaks in it where it's retied together. one ball of Valley Yarn Superwash had places that weren't twisted enough so I had to cut the skein four times. That's unacceptable for any knitter. read more

I have spent several thousand dollars here as have my relatives (sisters, Mother, Aunts...) Several times recently (since the pandemic began) they have advertised sales and have had sale prices posted on products and then will not honor the sale price. Very unprofessional as well as I believe illegal. I believe it's called BAIT AND SWITCH I have since found elsewhere to give my money and they have been wonderful. read more

I have been a loyal Webs customer for years. I am seriously about to drop them, I have not had such a frustrating experience trying to order yarn for a long time. Everything I am interested in is selling out, no options for rain checks. They need to stop putting items on their website if they are not going to maintain their inventory. read more

Do I knit? No. Did I come here with someone who does and enjoy walking up and down the aisles feeling all the yarn? Yes, I did. I didn't know they made yarn stores this big. Lots of employees walking around offering their help (thankfully, no one came up to me - "I just like feeling them" would have probably been a weird response). Didn't seem like there was a rhyme or reason to how the yarns were organized but if there was, it probably would have gone over my head. Overall cool store, worth a visit if you're in the area. read more

Takes forever to get your order even to the first stage. And to make matters worse, yarn I just ordered went to Denmark and I live in Canada. They said there was nothing I could do about it but I insisted they refund my money and they did thankfully. read more

I have been ordering at Webs for years but after recent purchase no more. They just don't have customer service. I ordered 4 cones of silk which is pricy. Received one cone half cone. Here is a picture of difference. Webs has all the information already since I sent email as soon as I opened package. I was very disappointed in my Last Webs order. They did reach out to me and are working to fix it. They do have great selection and my previous orders had no issues. read more

WEBS - America's Yarn Store - Knitting Supplies Near Me - Northampton, Massachusetts

I want to start by saying that I have visited the brick and mortar shop and ordered online. Two different experiences. It's apples and oranges. You have to at least once in your life, go to the store. It's mind blowing. When you walk in the door, you're going to want to spin around like Julie Andrews in "Sound of Music". Pretty much anything you need is there. There are a couple of yarns that are only available online but that's no big deal. If you have a question, no matter who you approach, you'll get an answer. So much fun!! read more

Absolutely love the Kid Mohair/Mulberry Silk I ordered! Color was exactly what I was expecting and delivery was fast. They have a great selection and I'll definitely be back once I finish the sweater I'm planning to make with this! read more

WEBS - America's Yarn Store - Test swatch - Knitting Supplies Near Me - Northampton, Massachusetts

Well, where do I begin? I guess I'll start by saying that this store is pure heaven! So much yarn! So many needles/hooks! So many notions! So many choices! Great discounts, ENORMOUS variety of yarns, and the staff is very helpful and friendly, but not overbearing. Also, they have a pretty good YouTube channel, too, that's loaded with videos, both instructional and in regards to their products. They have a decent supply of spinning and weaving stuff here, too. Bottom line: If you knit, crochet, spin, or weave, this place is your Mecca. read more

I've been going to webs for almost fifteen years. During that time, I have knitted and crocheted hundreds of skeins, balls, and cones of WEBS yarn. A lot of this yarn has come from the magical backroom, which is a place to get discounted, high-quality yarns from excellent fiber designers like Takhi, Noro, and the locally-produced Valley Yarns, just to name a few. WEBS is larger than it looks from the outside, way larger. Yet when you step inside, there's no feeling of oversize. There are many reference pattern books to consult, for inspiration, and in addition to these, there are fiber art periodicals and books for purchase. Their "notions" (like "findings," only for fiber art: handmade buttons, clasps and closures, etc) are lovely. I fell in love with local bag designer Lexie Barnes' project bags at WEBS; I bought my large Lexie Barnes project bag, and almost all of my tiny LB project bags (that fit into the large bag) there. These bags have worked flawlessly for about five years, and they still look great, to boot. They have a very good selection of needles for crochet and knitting, and they have hardcore knitting classes for the serious knitter. There is a weekly drop-in time, where you can bring your handwork project in and join the group. Around twice a year, they have a tent sale that is best described as epic. Wow. I swear, one time, I met some llamas who'd come with a local yarnmaker to her booth. At the tent sale, I bought twenty balls of a shimmery purple Noro yarn, in bulk, at a very smart price. I used this yarn to make two shawls and three matching hats. I love WEBS so much that I have made a rule that I can't go there more than a certain number of times per year to buy yarn, and even then, I can only go if I've got enough room in my yarn storage bin to hold anything new. The fact that I even have to *have* a yarn storage bin is totally due to the fault of WEBS. :) Some of their handmade, handspun, hand-dyed yarns are incredibly expensive - and they should be. If you've ever taken the time to cultivate fiber, or turn it into yarn, you know how much work it takes. There are plenty of things to buy there that *aren't* $30 per skein, trust me. You won't feel deprived, that's for sure. One additional thing: the staff is made up of really nice people. At other yarn stores, I've felt a lot of snobbery and pressure directed towards anyone who wasn't in the "inner circle" of yarn crafters, but I've never felt that at WEBS. Everyone I've ever spoken with has been knowledgeable, kind, and enthusiastic about what I'm up to (and I'm no great shakes in terms of my skill levels in crochet and knitting!). I've heard the commercials for WEBS where people fly in from Italy and other ends of the earth to shop at the biggest yarneria in the world, and you know, I believe it. read more

purchased a class for my wife which I needed to cancel. requested the fee be held over for another class or credited toward store purchase. I did not request a refund. I was told that credit is not a store policy and you just lose the money. Buyer beware. A response 5 months later should give you an indication of how they value customers read more

I have never visited the brick & mortar store, but I have ordered several times and I can honestly say l have never ordered from a yarn store that took SO long to deliver. It's yarn! It doesn't even weigh anything. Still, I recently paid a $5.50'delivery charge for yarn ordered 3 weeks ago that I haven't seen yet! Shipping via UPS is the culprit. Someday I'll get my yarn, but I won't order via Webs if I can avoid it until they start to ship via a more reliable service. read more

I used to love Webs, but they've gone downhill ever since they were sold a year ago. One recent example - I called customer service about an issue with a weaving yarn. They instructed me to email. I emailed - no response. I messaged on the Webs facebook page, no response. It's pretty clear in many many ways (this is just one example) that they're no longer interested in weavers as customers. I'm purchasing my yarn elsewhere going forward. read more

this is the second time I have placed an order after this business was sold to a large company and the on line is horrible. both times they have taken my money for certain yarn then notify me over two weeks later a yarn is sold out although they sold it to me two weeks earlier. I then ask for a refund on that yarn and am told the rest of my order is being sent. another week goes by and I hear nothing. I contact customer service and they inform me " shipping" was never notified so they had not sent it. This has happened two times. no apologies or concerns voiced by customer service and pretty much an attitude of not caring. you spend more time hunting down your order only to find they sold part of it but held onto your money. this is no longer a local family business and it shows. spend your money elsewhere and with a business who is customer centered and appreciates your business. WEBS is not such a business. read more

a long time customer of webs, I decided to use my gift card on line to order yarn. surprise! they don't accept them . all you get is a bot answering all your questions. what happened to the old homey webs where you talked to an actual person who knew what you were talking about. emailed customer service to ask why I couldn't use my gift card online and Surprise! no answer . guess the bot was helping another customer. love craft has really taken Americas yarn store down a notch. read more

Horrendous customer service. Do NOT order online. I'm floored with my experience. Absolutely disgusted.

I've shopped with WEBS before - I can't get enough of the closeout yarn, and the pictures are very representative of what you'll actually be getting - and the yarns are always lovely.Turns out the customer service is, too! Last night I ordered several skeins, only to realize a little while later that I had ordered one too few skeins. I contacted them as soon as I realized, asking if it would be possible to add one more skein to my order and charge me for the difference. It was clearly my mistake and I wouldn't have blamed them for saying no, I should just order another. This morning I already had a response, saying that they would help me out. I couldn't be more pleased with the customer service! read more

So, I had a dumb moment and ordered from Webs again. They were having a sale on a specific yarn that I had been looking at, but hadn't bought due to it being so expensive. After contacting Customer Service last time, they promised me free expedited shipping on my next order and told me to write in the "Notes" section to charge my card immediately. I ordered a ton of yarn...lets just start there. Half the yarn was out of stock/back order, but I was prepared. I wrote in the little note section to charge my card immediately and that I had free expedited shipping. I ordered on a Monday and it wasn't until the following Tuesday when my yarn actually arrived. They only charged my card for what they could ship and of course, when shipping came around, the sale price was over and I had to pay the same price for the yarn I would've paid just going to my local yarn shop. It took almost three weeks for the full yarn order to come in. I mean it this time...never again! read more

Buyer beware! I have bought a ton of yarn on yarn.com and also visited and purchased in the store. Until I had a problem with an order, I thought this place was great. Much to my dismay, I have learned that they just can't handle a problem. Long story short, I ordered something that showed in stock and after a month of waiting have been told it would be at least two months before I would receive it. The second item on the order was held for me (I would have liked it to be shipped, but THEY decided to hold it), and after a month I still can't get an answer as to when it will ship, even though I have cancelled the other item. I have spoken to four people in customer service. No one has escalated this or managed to get this order pushed out the door, nor have they told me when it would ship (three days of talking to them and still no answers.) I give them two stars since I think they can probably handle most orders pretty well. But if you have a problem, prepare to be totally exasperated and not offered ANY solutions, help, or consideration for your problem. i am done with them! read more

Oh WEBS...where to begin? I make a pilgrimage out to WEBS at least once a year, driving 2+ hours each way, braving psychotic New York drivers on the Pike, in order to get to this goldmine of a yarn shop. But WEBS is certainly not your normal awesome yarn shop. Be prepared for something new. The "shop" part of the store is spacious and full of nice things, laid out more or less like a really large yarn shop might - a wall of needles, a section for sock yarn, a spinning corner, bulky in the back, delicious lace up front, etc. They have spinning and needle felting supplies, and they also are big into weaving, with lots of coned yarns at great prices. The storefront is not a cozy yarn shop like you might have seen in other climes. It's not busting yarn from every orifice, and it hasn't got much of a "hang out and knit" ambiance. Maybe if I were a local, I would see it differently, but when I come to WEBS, I don't plan to sit around and chat and knit. There's a huge difference between WEBS and your everyday "big yarn store" - THE WAREHOUSE. Walk through the shop, and you'll find a yarn warehouse, brimming with bags upon bags of yarn, most at steep discounts. Some is last season's, some is probably much older (bags of chenille, cones of weaving yarn). If you can resist the temptation to fill a shopping cart (yes - grocery-sized shopping carts) full of yarn in the discount section, you can take advantage of their fantastic discount structure - 20% off a $60 order and 25% off a $120 order. You'll be spending that $120 easily, trust me. I've had great experiences with the customer service, both using their website (they maintain a large mail-order operation) and in-shop. So, set aside your expectations of a "little yarn shop", and get ready for a big-time local yarn shop. Even if it's not so local, and you have to drive hours to get there. It's worth it. read more

I drove 800 miles to try and purchase a spinning wheel here. While in the wheel corner of the store, I received a call that the smoke alarm in my house had gone off, and had my mask lowered an inch below my mouth so the caller could hear me. Rather than offer to help me, a store associate(gray hair and wearing clogs) walked by, seeing me on the phone, and said "I need you to pull your mask up!"So, I am leaving and will purchase a wheel and supplies elsewhere. This is not about the issue of wearing masks, it's about poor customer service and poor communication. If you shop here, don't expect help from any store associate. There are better ways to relay information to customers! read more

WEBS should thank its lucky stars that it's seen as THE go-to for yarn, because the customer service is atrocious. I've stood at the main checkout counter for ten minutes before someone meanders over and asks me, "Oh, are you ready to check out?" That being said, the yarn selection is wide, the prices are reasonable, and the warehouse -- oh, the warehouse -- I could get lost in there for hours if I wasn't a pattern-oriented knitter. And, luckily, I can make my way around a yarn store without getting lost or needing help, so for the most part, I can ignore the staff and go on my merry way (except for that whole checkout debacle). Don't make WEBS your first yarn shop experience -- make sure you know what you're doing and talk to another yarn shop owner if you need guidance. Only when you are comfortable enough to make yarn-buying decisions should you make the pilgrimage to WEBS. It's big, it's beautiful, but it's overwhelming, and the people that work there won't help you one iota. read more