New in town, went here today and was able to get an actual FREE checking account (Yes, like Santa…read moreClaus and the Easter Bunny, they do EXIST!) with no hassle, weird balance minimum requirements, minimum opening deposit, or direct deposit requirements! Oh, and btw, they didn't ask for my first born either~although extracting the vial of blood was a bit catchy! :-) seriously, really nice experience thus far!

Granted, I haven't had a lot of experience with many different banks. I tend to stay put. We've…read morebeen customers here for quite a while and never had a problem with anything. On the contrary, we've received extraordinary customer service (Hats off to Manager Vera) on a number of changes to family accounts and legal matters. She has been nothing but extraordinary. The physical bank itself is a pleasure to deal with, huge teller and office area, big front lobby for the inside ATM, two outdoor lines for the outside ATMs. Convenient when we need to get foreign currency for trips to Canada or England. I think sometimes people are so quick to blast service industries for crappy customer service, that we overlook the opportunity to praise individuals or businesses for excellent customer service. That's why I wrote this..

Staff the branch with qualified people who have the authority to handle transactions of your…read morecustomers. In two separate branches we were denied access to our deposited funds because the first branch did not have the personnel on site to set up a new account for his estate because that person was in sabbatical for a month. We now had to track down and make an apportionment with someone covering for him at another branch further from my home. When we reached the branch we were met by the same excuse. All we wanted to do was close the accounts and get a check because of the incompetence of the first branch. Now we were face with a "covering assistant manager" who didn't have the authority to release my father's account, even though we had the proper documentation to do so. They basically said it would take 3 business days (5 days with the weekend) to mail the check. When I confronted her with the obvious truth of BOA purposefully delaying transactions due to their own internal policies and lack of authority at local branches and I asked if a Manager could release our funds, she gave an obfuscated answer dodging the question. One has to wonder how much money they make from these delays. My dad did have an account with Northwest Community Bank and they handled our request in 15 mins. Total time at BOA was 2 hours and.....nothing but, "I'm really sorry". We'll be filing complaints with the Attorney General and the Banking commission.

What a great bank and conveniently located for everyone working downtown. Tellers are always nice,…read morefast and helpful. The manager here, Rashiya, always fixes every problem.

They do not support or back their customers . Especially if you have been hacked or scammed…read more Terrible customer service .

I have been trying to reach them since last week because my PIN is locked on my account. How many…read morecustomer service representatives do i have to go through before my matter is resolved? Their customer service is terrible.

One star only, Only because someone made an effort to call me back. I called them because someone…read morestole my identity had a bunch of checks written with my name on them as well as there's. The account exists, my name isn't on the account just the checks they ordered planning on nailing me for fraudulent checks, charges and anything else this person could do. Wells Fargo's reaction: "Just don't write on any of the checks!" I got more help from the police department, check company and post office! It's clear Wells Fargo enjoys ruining people's lives. Never will recommend this bank to anyone, ever. Heard this isn't the first time this bank behaves like this.

There are 8 people working only one person helping 9 people in line . Made eye contact with three…read moreother workers no one said hi no one helped this lady out . Thankful for that one worker who helped. For everyone else that's so shameful!!! One other worker was literally sitting laughing about the line !! Horrible customer service

I like Santander Bank because they are generally competent, rarely is there a long wait, and the…read morestaff is generally pleasant. A glaring exception to this is the bank officer, Marguerit. Recently I had to make a wire transfer of funds to another state, so I called ahead to ask how the process works. I got Marguerit on the phone and, after a few minutes of incoherent blather, the message I was left with was, "I can't guarantee anything." Exasperated by this exchange, I called the Farmington Avenue branch in West Hartford, and the process was explained clearly and simply. The day of the wire transfer came around and I found myself at Marguerit's desk. I calmly handed her the instructions I was sent by the title company, adding that we needed to call them for the routing number. "I'm not calling anyone." she replied. I walked out. Stay away from this surly, incompetent moron. Everyone else at the bank seems OK.

If i could give this place zero stars I would . On Feb 1 2026 I purchased air far via Cheap…read moreflights(don't ever use them either) for a flight leaving April 25. On April 23, not having heard from the vendor , I contacted cheap flights who told me the tickets had been canceled . I called Am Eagle and the rep suggested I wait to return from vacation on May 2 because the vendor may refund the money on their own. yeah, right. When I tried to re-open the fraud case, I was told that I was over some 90 day threshold and they would not refund , contact the vendor or do anything on my behalf. Either the AM Eagle rep was completely incompetent or intentionally deceived me so I would not be able to recover the funds. One possibility is just as bad as the other STAY AWAY FROM THIS PLACE! feel free to email me at stevepunzo@gmail.com if you have any questions

The service at AEFCU has really gone downhill over the past year. I have been a member for 50 years…read moreand they used to be good. Now they constantly make mistakes and it is impossible to speak with anyone to get things straightened out. My advice is to look for a better rated smaller credit union that is responsive to their customers.

got out of there fast closed my account foreever north windham near f up walmart a…read morecoustomer was so confortational the kids behind not all not all were very lacking in knowedge trusting them with my money did seem like a smart decision

I have been banking with Dawn at the Manchester Branch for decades!…read moreHer service and professionalism are top notch! I live in California now, and still have my retirement and other accounts with Dawn! Thank you! Sandy

This branch has worst customer services in all of my experiences. They refused to do a public…read morenotary for a standard loan application form after 1 hour waiting. The excuse from their customer service person is that it need signature from them. I had to change to Bank of America in the next door. BOA only took 5 minutes to finish all documents. In the other day, I tried to make cheque payment to the line of credit. The store manager refused to process the transaction even though all other tellers and phone customer service agreed with payment. It completed in 2 minutes after I changed to other branches. Please avoid this branch as possible as you can!

Very friendly and professional staff. I have been banking there for a few years and have always…read morehad a good experience conducting business at the Glastonbury branch.

Pretty unprofessional to walk into a bank and listen to all the tellers talking amongst themselves…read moreabout how they can't wait to leave their job.... one apparently having given notice and the other expressing how she couldn't wait to give hers. Probably not an appropriate place to have that conversation considering your working and there were several customers inside. I personally don't bank with Key and never will again after many other awful experiences with them - but my fiancé does. Only reason I had to stop in.