we've had a mortgage with GSB since 2016. Last fall my wife made our monthly pamyent which was not…read morecredited correclty - We found this out when we tried to apply for a lower interest rate at another bank in January. That application was denied becaus we had a missed payment on our credit report. We contacted GSB in January and they assured us this wouLd be taken care of - BUT IT HAS STILL YET TO BE REOLVED - 3 MONTHS LATER! This error has cost us $300 per month! Very disappoimted as we always try to do business with local businesses.

If I could give them no stars, I would. I opened a business account with them and thought they…read morewere a good choice being local. Today the girl on the phone told me she saw my husband last week, he passed away three years ago. My business has a very unique name, so I don't see how she confused me with another customer. Aside from dealing with that insensitive moron, i am beyond disappointed with their service. I closed my business account today. If you are looking for a bank - Liberty bank. They reimburse atm fees and will give you 100 dollars for opening an account with just 25. It's unfortunate that the Guilford Savings Bank bankers have lost their humanity.

I've been there a few times with legitimate customer complaints and was never resolved, had to go…read moreonline and speak to a customer service representative, which is very hard to achieve.

Have been banking with Wells Fargo for years and this branch is no different in terms of service…read more Its employees are friendly and always greet you when you come in. They take the time explaining their options and navigating the app. They're also quick with any withdrawals or deposits you need to make. Great location

Trying to get an insurance check cashed for a homeowner's claim, made it incredibly clear that the…read moremanagers (yes, multiple), that they do not know the process, and do not care to find out how it works. One of the managers called me by the wrong name with my license literally sitting in front of them. I am generally a fan of credit unions, but this branch in particular shows how little they care about the people they do business with. Antiquated, disorganized, untrained, disrespectful and missing a shred of kindness required in dealing with a customer that needed their help. I would do everything in your power to minimize the amount of time spent in this building, it's awful.

One of the worst financial institutions I have ever worked with. You can't pay your loan off on the…read moreapp your choices are to go to a branch or mail a money order. I went to a branch only to find out it was closed due to technical difficulties. How do you close an entire bank branch because of a computer issue? Even before the branches close the phone support is closed. They have the worst app that has ever graced the App Store. Their chat robot literally closes before the branches do.

The worst bank ever. They improperly reversed two deposits in a 2 month period without telling me…read more Thus lead to them rejecting 2 checks i sent to merchants. My app should sufficient funds but since Liberty secretly reversed my deposits there weren't sufficient funds. What kind of "bank" does that? They admitted their error the first time after I spent hours at the Madison branch. (But refused to write an apology to the merchant admitting their error). Assume the will admit this second error (a deposit of a chase bank check) but will have to spend another couple of hours in the branch, dealing with the snarky manager.

I was a Liberty Bank (Colchester) customer for many years until I had to wait at the drive in…read morewindow for 15 minutes while the tellers walked around pretending to be busy. When I complained, one said: "we have lots to do and we're understaffed". When I met with the clueless branch manager, she said: "yes, we are understaffed, but there's nothing we can do, you'll just have to wait". I closed my accounts and took the money to the Dime Bank location down the street. The staff there are great and I never have to wait in line. Yes, the clueless branch manager was wrong ... I don't have to wait. I can recommend Dime Bank without reservation.

Great service, great hours, great bank…read more This location is relatively new. It's inside the Big Y plaza in North Branford on Route 80. I've been banking with TD since 2007 and love it, especially this location, which is in a lot lower traffic area than the branch on Route 1 in Branford. The assistant manager Lori has energy for days. Also, they can print you a new card at this location if yours is lost, stolen or damaged. I've had mine replaced here in about three minutes.

Awful experience with desk staff. I was deceived into signing on to something different than what…read morewas explained. They prey on low and fixed income people (which is their target market). Horrible. If you want your money close, don't let them take it and have no recourse for getting it back for many years.

This bank is awful. Nasty tellers and sneaky fees, unlike other banks. Ive used many banks being…read morearound 60 plus years and I have to say I have never had as poor an experience as dealing with this bank. I have cancelled all my accounts. Please be aware that they have rules that other banks don't, exorbitant hidden fees and unwilling to work with you. Please beware.