Exceeded My Expectations -- CarMax Delivered Exactly What They Promised…read moreI'll admit I walked into my CarMax appointment bracing for disappointment. After answering a series of questions about my 2018 Honda CR-V on their website, I received an offer of $20,000 -- a full $6,000 more than a new car dealer had quoted me as a trade-in. It sounded almost too good to be true. It wasn't. The paperwork took about 10 minutes, and I walked out with a check for exactly $20,000. No haggling, no last-minute lowball, no surprises. If you're on the fence about whether CarMax will honor their online quote, let my experience be your data point: they did, without hesitation. I'm genuinely impressed and wouldn't hesitate to use them again.

Called to get information about buying a car, Woman asked for my name and telephone number. I was…read morereluctant providing personal information. The individual became hostile, rude and threatening, then hung up. I tried to call back several times and she kept hanging up! Really??? Horrible way to treat a potential customer! I will say she is fortunate I did not arrive in person! This would have been bad for her! Horrible experience! Obviously she does not realize how social media can damage a business! Now I will show them!!!

Top notch experience here with the lovely Serena. What a lovely, welcoming facility, super nice…read morepeople all around. Serena was so kind, but expertly informed about each and every car- their specs, details, etc! Superior product knowledge and exceptional customer experience. I told her upfront I was extremely picky and she delivered 100% beautiful choices and offered flexibility by researching nationwide on a car I had lost in a (rather devastating) accident. It's not a situation anyone would like to be in, but the good news is I'm still here- but my car is not. I did not purchase today from her- and it had absolutely nothing to do with her customer care. She's top tier and deserves a big raise, just for how well she knows these cars. Specs, stats, features... this lil gal can walk that talk. If you're a picky person- you've got my highest recommendation to make an appointment here and see one of these beautiful, fairly priced cars. Highest marks for a top notch experience. The reason I did not buy is (other than picky) I'm mourning a loss of a car I deeply loved. I need more time to hunt. But you all need to see these spectacular vehicles- and please purchase from her- she's amazing. There was some beautiful vehicles on this lot.

The initial purchase felt amazing, as if I had made the best decision ever. The team got me into a…read more2021, when I was looking at lower end cars due to various reasons. A few weeks into my brand new purchase, I noticed some strange noises, I immediately called my sales person (Mike) to let him know that it sounded as if my brakes were bad. They gave me the run around. Oh Mike isn't here today, call tomorrow blah blah blah. When I finally decided to just visit them, Mike test drove my car and confirmed what I heard. He goes back and lets his supervisors know what he witnessed... The supervisor gave him (Mike) a paper stating that my brakes or atleast 1 was replaced brand new. He states "Oh sometimes these brand new parts can sound like that because they're trying to adjust"... I've never heard of that! Fast forward, here I am 2 months into my purchase and I'm getting my transmission looked at and serviced and, get this, the brakes as well... who knew please be cautious, those places like north coast and or buy here pay here company's aren't the only ones distributing lemons. These lemons just happen to look good.

Process is rather easy from start to drop off. Highly recommend (selling vehicle). I only sold a…read morevehicle. But I would be open to purchasing from Carvana in the future.

My daughter bought a car here and I decided to try it…read more Oh boy... I found a car and paid $100 to reserve it and gain first dibs, it wasn't on the site yet. When the car was ready with its pictures, I decided to buy it. I go through a credit union, so I disclosed this, they were fine with it. A few days in, I get a call from a very thick accented customer agent, asking me if I intend to buy the car! Of course I do! The agent said they needed the tracking number of the check. It was a Saturday holiday weekend- it's a credit union. I told her I cannot get any information until Monday, so she tells me she is going to hold the car for me. At this time, I am into this for $100 to reserve the car, and the deposit $290. Clearly, I'm buying the car, it's just paperwork now. Monday rolls by and I get another agent with a worse accent, this one is stating I need to move my pickup date- I'm fine with that, as the credit union needs to mail out the check and they need to receive it. I add the car's VIN to my insurance and upload it. I also upload an approval from my credit union. I assumed now since all was uploaded it was just waiting for the check. The credit union told me they were mailing out on Wednesday. Imagine my surprise when I see my car was not only on Carvana's site again- but a purchase pending! Wait WHAT???!!! I try to hunt down a number of an actual person, not a robot, and let's say I was PISSED. The customer agent I get is kind, speaks perfect English and takes a look at my account. I can imagine this guy going pale. He apologizes, he even listens to the conversation with the last agent and hears me repeatedly asking her to repeat herself. He states the person bought my car outright- not even a finance deal. He has no leverage to make good on my deal. They sold the car right out from under me! I was able to intercept the mail from the credit union and had them shred it and closed the loan. The agent was deeply apologetic and gave me a direct line to him, IF I was to deal with Carvana again- and he stated he would not blame me if I did not. I told him this pretty much had me taking a break but I'd keep him in mind. The last agent was decent, but his hands were tied. The person who bought the car did a cash deal. Meantime- I still never got the $290 refund, which after all the stress I went through, should have been immediate. 2 stars because the last agent was kind and saw the huge issue. 0 stars for Carvana otherwise.

they gave great service. on time no hassle and good price. they came in a timely fashion with no…read moreissues. Would recommend them to a friend

From the owner: At On The Way Auto Removal, we are your trusted auto parts store and junk car removal service in…read moreBedford, OH, and surrounding areas. We offer top dollar cash for junk cars, ensuring a hassle-free process from start to finish. Our team is dedicated to providing prompt and reliable service, making it easy for you to sell your unwanted vehicle. Whether you need quality auto parts or efficient junk car removal, we are here to meet all your automotive needs with professionalism and integrity.

Called for a tow and they came quickly! Very fair pricing and great customer service. I've had a…read morefew cars towed in the past but AV towing is the only company that the driver gives free hugs! These other companies skip the hug which honestly why even go with them then. AV for all your towing and hugging needs!

From the owner: AV Towing Same Day Pickups…read moreCall to get your quote today Cash 4 Cars Junk your car with us Open Monday-Saturday

We had a wonderful experience purchasing our new convertible. Thank you so much Joe Levak and Jakub…read moreBogucki for such great service!

I left a review a year ago, but it looks like it was taken down. SO, here is again. These guys…read moreare crooks. Dishonest, shady and downright rude when trying to address issues. Do your homework before setting foot into a Marshall Goldman showroom. I bought my car from the Beverly Hill's location. I was told the car was accident free and was shown a clean Carfax. Shame on me for not double checking. The car was in a minor accident. Also, all of the things the dealer said they would do before shipping, they did not do. Chipped, windshield, paint correction. In the end i tried for over 6 months to get repaid for the work i had to do that they promised to do and the money never came. These guys are the reason used car salesmen have such a bad rap. I give them an "F" in everything. DO NOT SHOP HERE

Contacted dealership about a used car. They went through the motions of giving me a price for the…read morecar. Then the salesperson decided to text me a credit app, which I said I wasn't ready for until I had an actual out the door price, and that I might be financing it on my own. I then received a reply telling me that they don't allow out of state financing and that I HAD to finance through them. I was then told that they gave me their lowest price and that the only reason I came to them was because they have "the only one of these in a 300 mile radius". Bad news, I had been shopping five different one within their 300 mile radius. These guys are why car salesmen have a bad name. DO NOT SHOP HERE.

Affirming the old "used car salesman" stereotype. Specifically asked the salesman about what…read morewould happen if the car immediately broke down. Was told they don't leave customers "high and dry". Sure enough, $8000 car wouldn't start the next morning, hours after purchase. Service department wouldn't take it for repair "until they knew who was paying for it". Management said the salesman "must have lied" when we brought up the "high and dry" comment. They ripped off a veteran who was trying to buy a car for his daughter and grand-baby. North Coast Mitsubishi WILL stoop that low. Buyer beware.