Today I met a wonderful person named Caroline !! She more than put my mind at ease. Her ability to…read moreunderstand what I was explaining and show true compassion for the situation was truly AMAZING. She was able to get my car in for a service check Monday and allowing me to drop my car on a Saturday. She cared that I have a baby riding in my car and the safety factor was imperative. The employee that I had contact with first lacked proper customer service skills. I am grateful for Caroline and Gus. He was able to anchor the baby seat for me. Gus went out of his way to be helpful and made us feel valued and important. So I can just say WOW !! Caroline , thank you. Gus thank you . A shout out to Steve the sales manager also for his caring mannerism and helping me when I am there.

I wanted to share my experience with CarMax regarding a vehicle transfer and purchase that began on…read moreMay 20th. First, I want to recognize the employees who have been excellent throughout this process. Mike at the King of Prussia location has been fantastic--professional, responsive, and genuinely helpful. Autumn in the business office was also great to work with and made the financing portion of the transaction as smooth as possible. I also want to recognize Kelsey from the Inside Sales/Internet Sales team, who was one of the few representatives who consistently provided helpful information and proactive assistance when I needed it. Unfortunately, my frustration is with the overall CarMax process. Like many buyers today, I came into this transaction fully prepared. Before ever stepping into the store, I had already researched the vehicle I wanted, had my trade-in appraised, knew exactly what I was purchasing, and had financing approved through my bank. On May 20th, I paid $649 to have the vehicle transferred to King of Prussia and expected a reasonably efficient process from that point forward. Instead, the entire experience has felt like one long waiting game. I waited for the vehicle transfer. Then I waited for intake. Then inspections. Then emissions and state requirements. Then I waited for the vehicle to become available. Even after receiving notification that the vehicle was ready, I found myself continuing to wait for basic next steps that should have been straightforward. The online and phone experience only compounded that frustration. Calling CarMax doesn't connect customers directly to the store they're working with. Instead, calls are routed through a centralized system, making it difficult to get accurate information from the people actually handling your transaction. More often than not, it felt like I was spinning my wheels trying to get connected to the right person. Unfortunately, most of the inside sales interactions were equally disappointing. Aside from Kelsey, who was genuinely helpful, I frequently encountered representatives who either had no meaningful update to provide or offered excuses rather than solutions. At one point today, I spent more than 30 minutes simply trying to get transferred to the King of Prussia business office. Despite already having a vehicle selected, financing approved, and a transaction in progress, reaching the appropriate team proved unnecessarily difficult. In 2026, that level of inefficiency is difficult to understand and even harder to justify. The most frustrating part is that there seems to be very little sense of urgency throughout the process. Modern car buyers are educated consumers. We research vehicles, compare pricing, secure financing, review vehicle histories, and often know exactly what we want before we ever walk into a dealership. Yet the CarMax experience still feels built around extended waiting periods rather than helping customers efficiently complete a transaction. Even now, after purchasing my vehicle, I'm still waiting. The sales process was completed more than 30 minutes ago, and I'm sitting in the business office waiting for the vehicle to be brought around. It appears that many of the final vehicle preparation steps don't occur until after the purchase is completed, which only creates another unnecessary delay. At this point, I own the vehicle. I have signed the paperwork. The financing is complete. Yet I'm still sitting and waiting. That is the theme of my entire CarMax experience: waiting. Waiting for updates. Waiting for transfers. Waiting for inspections. Waiting for paperwork. Waiting for phone calls. Waiting for someone to have information. Waiting for the vehicle after the purchase was already completed. The employees at the King of Prussia location did their best and were professional throughout the process. My criticism is not directed at them. My criticism is directed at a system that seems to consume an extraordinary amount of customer time for tasks that should be far more streamlined. CarMax has built a reputation around transparency and convenience, but my experience has been neither convenient nor efficient. Customers don't expect perfection. They do expect communication, responsiveness, and respect for their time. Unfortunately, respect for the customer's time was the one thing consistently missing throughout this experience.

Easy process. Showed up when they said they would. They bought a vehicle that served it purposes…read more They set up time and called when driver was on his way. They came on a Saturday, too. Montco PA

I called Atlas Auto Recycling yesterday, January 17 and spoke with Matt. Matt took the time to…read moreexplain what documents that we needed in order for him to take the vehicle away. Matt was so kind and patient with my questions. I am disabled with chronic nerve pain and he just explained everything to me wonderfully!!! He gave me a time that he could be at my home and even said that if there was snow overnight then the time could be a little different!!! He also told me that he would call me when he was on his way and said that would be a call about 20-30 minutes from arrival at my house. He called this morning as he said and was here at 12 noon!!! He was just so wonderful to deal with. I definitely recommend Atlas Auto Recycling and ask for Matt!!!!

I purchased a Chevy Colorado from Stuart. he was amazing! he was very helpful in the purchase…read moreprocess and explained everything well. he also was very personable and friendly. Brad was also a huge help explaining various subjects. I had an overall great experience.

The manager told me that I had 30 days to pay off my loan for the car. However, that was a lie…read more When I received the loan notification in the mail, the bank was charging $4.27/day interest. The car was purchased 13 days ago so $4.27 x 13 = ~$55.42. so much for 'no interest'. I would not go back to this dealership if they were giving away cars. They lie.

I visited this location to get the car serviced. The appointment schedules are tough to get and…read morenormally 2 weeks out. The waiting area is good, with beverages and a snack. They have a nice seating area where you can work. The staff is friendly. They have an online status tracker about your car work in progress, which is cool. I use their online portal to schedule an appointment, which is easier.

Book an appointment weeks of for an appointment for a simple inspection. For an 2022 XC90 And…read more20,000 mile service. Car only has 17,500 miles on it. Sign work order for $0. $0 2 hours later they finally finish. The only work performed was an oil change and an inspection. I come back to get car. Service advisor was less than pleasant. Says oh it'll be $89 now for the inspection since you bought the car in Princeton. I signed a work order for $0. I also have a mailer for $25 at Wynn Volvo, this dealer for ANY service or repair. So I give it to the service advisor. Oh, now I have to re-do the paperwork, not too happy about it. "Oh we don't take those. toward inspection anyways". Um it says any service And I never authorized any cost, then they used up our "last" 30000 mile service included with out Volvo purchase (gotta get that billable stuff for Volvo Warranty payout) . With service like these they normally wash the car. In 2 hours they couldn't wash the car as well...... Why? "oh we don't have anybody to shuttle cars to the carwash but here's a car wash coupon to go to some carwash and get your car washed. Horrible service here. Charge you for things you didn't authorize, use up warranty oil change 12,500 miles away to get more revenue for themselves. Absolutely would never purchase a vehicle here or ever do any more service with this place. You can tell a bit about a place on how they treat a customer that purchased a vehicle from them. However you can really tell a lot about a dealership on how they treat a customer that purchased their vehicle at another dealership because this dealer didn't have the vehicle we were looking for 2 years ago and with limited inventory now as well. The greeter at the front could not have been less friendly. Friendly to co workers, not once even acknowledged i was even there. I walked in an out 3 times to the lot killing time. I was there an hour before anyone arrived to work. The only person in this whole dealership that even could say hello was a very friendly mechanic that happened to be coming through when I was waiting for someone to check me in. Two hours observing a business you learn a lot about its internal culture. This place has a poor business culture. Hey, maybe it was how I was dressed. I was unshaven in my coaches garb. Outside of that I'm in a field of evaluating, consulting and enhancing customer service standards. We don't plan on doing business with Wynn based on our experience. I can't recommend you do as Well.

Cannot say enough about Mancini Motors. As a nursing student, I needed a reliable form of…read moretransportation that would get me to class on time everyday. The team at Mancini Motors ensured they put me in a vehicle that was perfect for me, and budget friendly. They delivered on their promises, and any chance I get a recommend these guys! Seriously, check them out if you're searching for a car and I guarantee you'll leave their lot with a car perfect for you!!

My son was in need of a new car, he got a great reliable car for a great price! Jamie and Jeff were…read moreawesome! We will definitely buy from Mancini Motors again!

Latest update I was refunded my total transfer fee - Because of "Yelp" - the manager at this…read morelocation called me directly and everything worked out to my satisfaction - Therefore I would consider referring friends to this location - however to stress pay nooo fee's unless you are positive they have the car you want - and you have paperwork stating that. Their prices are very very fair

I Purchased a 2023 Dodge Charger from Enterprise Car Sales in Conshohocken Pa on Friday 3-21-25 and…read morethe whole Experience was made Easy and a Pleasant experience by Rachael Jacob the Sales Lady that took me through the whole process. After Having a Bad Experience at Another Enterprise Location this was the Complete Opposite that I couldn't be more Happy with. The Car was Super Clean from Top to Bottom . Tire Tread looked like New . Myself and my Son took the Car for a long Ride and we Visually Checked everything we could. It will be checked by my Mechanic before the 30 Day Return Policy is Up. If you want a Pleasant Experience in Purchasing A Used Car go See Miss Rachael Jacob at Enterprise Car Sales in 1207 west Ridge pike Conshohocken . Sincerely, Anthony Locchetto

My 96 Honda Civic had been sitting in my driveway forever. Been having trouble getting rid of it…read morefor the longest time. Gave Tom a call and he offered me a good price for it and towed it away for me within two hours. Really nice guy. Would recommend him for anyone who is looking to sell their car or needs a tow.

bought a truck off of these guys they lied about everything on the truck saying it ran just had…read moredead batteries but the vp44 was shot, said trans was just rebuilt but that was also shot. do not buy from these guys they are scams

Awesome experience with this towing company! Had an engine fire on an old car and needed it removed…read morequick. On a Sunday morning before a holiday, I was able to reach Auto Rescue and within a few hours, had the car towed and salvaged. Cash on the spot! Excellent customer service! Highly recommended. Thanks Bob for making a difficult situation less stressful!

From the owner: Locally Owed Business We buy Junk Cars Call Today !read more

Towed simply for legally parking outside my own home, no warnings (apartment complex Metropolitan…read moreWest Chester 300 East Marshall Street). Did nothing wrong but was treated like criminal. Charged $350 per day, no receipts, no way to document damaged vehicle. Uses BEE HIVES as security on the impound lot and I was stung, cruel and unusual. Will tow your car at 5am but won't let you claim it until 11am-1pm so you can't get to work. PLEASE have a heart, or get a real job. You can do better. Conshohocken address is 1125 Conshohocken Road.

I am doing my best to protect companies who actuslly care about their consumers from using this tow…read morecompany. It's a poor reflection on the business that uses this company because of how terrible their customer service and actual services are. They are definitely in the game of creating policies that make things extremely difficult. Like thwir pickup times for the location where my car is, is 11-2pm, M, W, F. I paid the outstanding payment less than 12 hours after they towed my vehicle. I attempted to call and was left on hold passed their business hours and had to wait until the NEXT day to schedule and appointment for at least 24 hours in advance. Nissan told me- upon seeming my money that I'd have my car within 6-8 hours. As someone who works in human services, I think it's important for companies that are using a service, and the company providing the service are AT LEAST able to provide appropriate arrangements for customers. I do plan to report both Nissan and this company to consumer affairs, but I'm trying to get the word out. If you care about your customers, please look to use a company that presents with better customer service/ options.