Michael,
I wanted to write a review about your shop and the circumstances, which occurred to cause me to decide to NEVER frequent your shop again. I have purchased cakes from Wedding Wonderland for over 10 years. I usually spend on average $1000.00 at your shop each year when it comes to now 9 grandchildren and their birthday parties, holiday cup cakes, shower cakes, wedding cakes, my mothers 90th birthday cake etc. I came into your shop and was waited on by Candace. I was purchasing a birthday cake for my granddaughter's first birthday. We were having a small party and I wanted a cake for about 15 people. I brought a picture of a cake of how I wanted it decorated. This is what I have always done. Candice priced a cake with a 10 or 12-inch base and the second tier was about 4 inches smaller. The cake would serve over fifty people and with the smash cake was well over $200.00. That was not what I wanted to buy. It was something much smaller. I asked her if we just couldn't down size the cake. She said that you didn't do that. I told her that I have been a long-standing customer of Wedding Wonderland for over 10 years and why couldn't they just make the cake smaller. Why can't you use an 8-inch base and a 6 inch second tier? She explained that the 6-inch tier would not give enough room for the decorations, which we needed and it would be out of proportion. I then asked her if there wasn't something smaller than a 6-inch tier. Candace then went to the kitchen and brought out a 4-inch cake pan, which was about 1 and 1/2 inches high. She said that this was the size but it wasn't high enough. I asked her why she couldn't just use two of those, one on top of the other with the 8-inch base. She said that it could be done and she priced my cake order. She was extremely helpful and tried to help me receive WHAT I WAS WANTING TO PURCHASE. Then I came to pick up my cake. Michael, you came storming out of the kitchen waving my cake order in your hand. You were red faced and out of control. You asked me, "How did I get Candace to sell me this cake"? "I love you Barb", you said but we do not allow bartering in my shop". I don't know what you consider as bartering but what I did was explain what I wanted to purchase. I wasn't wanting to trade anything since that what bartering entails. It isn't any different that telling a sales clerk that I want a sofa which is about 95 inches long and in a fabric rather than leather. You say you love me? You don't know anything about me other than I spend a lot of money in your store. You then told me that you didn't make any money on selling me my cake. It still cost nearly $150.00 and you can't make money on that. That cake batter must have been made of gold. Who are you kidding? You told me that Candace cried and my comment to you was "Did you fire her". I didn't make her cry at all which is what you said in response to Meghan's facebook review. That is a lie. In our conversation you told me at least 5 times how you hadn't make any money on this cake. I couldn't help but feel that you were BEGGING me to pay more. You asked me how I got Candice to sell me my cake. I simply asked her and she did what she could to accommodate me. She should have been made the employee of the month. You shouldn't have embarrassed yourself. Shame on you. There are other cake companies out there and I will not be returning to yours.
Barbara read more