For such a prestigious institution, the Radiology Medical Imaging group has somehow perfected the…read moreart of making the simple seem impossible. It took over an hour to schedule a routine CT scan, despite already having the order form in hand. Watching the process unfold felt less like scheduling medical imaging and more like observing a live-action training exercise in organizational dysfunction. The imaging equipment may be state-of-the-art, but the scheduling process appears to be running on a fax machine, three sticky notes, and pure guesswork.

For the 9th floor: Came here last month at gynos referral & have to agree with many other reviews:…read moreexcellent service from the moment you arrive. Very friendly & excellent at explaining the process along the way. They have a constant flow of people coming in but thanks to very efficient & on time scheduling the waiting room never felt crowded. Highly recommend.

I am fine with their service and the nurses here are generally awesome. In fact I used to recommend…read moretheir union square locations etc. However, This review is for my experience with billing. I am always on top of my bills and I have always made sure my FSA etc is enough and covers everything so I don't get surprise bills. I had a guided ultrasound biopsy for a small mass in my breast on 9/2018. On that day I paid 142.12 dollars. then in May 2019 I receive a $650.89 bill. By this time I am on different insurance. I cannot use the old FSA because its too late, my new FSA wont accept it and declines it. I called the office to get a copy of the procedures and procedure codes from the billing department to show Discovery Benefits, lshannon was cold and not empathetic at all. I had to collect information from Mt Sinai for similar issue and their billing they were 100% better about it. After receiving it the paper for codes, service dates and procedure codes etc. This form is difficult to read, even discover benefits did not want to read it. If you look through it correctly, I realized the 142.12 was on some previous procedures I did with them that I had NO idea i owed money on. Maybe it's not them, maybe its United Health Care, but just like how none of these parties care as long as they paid, maybe they are all to blame.

One thing I have learned about services, you'll get back what you put into it. Most radiology…read moreservices in the city or overworked and understaffed. If you show up with all your paperwork ready, and a good attitude, you're more likely to get faster service. Westside Radiology no longer takes appointments for x-rays, so I've found a good trick is to get there when they open. I was just there for a simple chest x-ray, and even though x-ray services hadn't started, they took me a little early and I got right in and out. Everyone was really nice. Thank you Westside Radiology.

Ladies, I'm gonna blow your minds with my next sentence:…read more Getting a mammogram isn't that bad. Ok, so your mind isn't blown, you just think I'm nuts. And I am... about Mount Sinai West, Radiology Associates West (6th Floor). First off, they ONLY do 3D imaging Mammos, which don't require the techs to flatten you to a pancake and then spend minutes on end trying to reposition and recapture an image that regardless always looks to me like a primordial black hole that is your boob in space. TRUTH: you STILL have to awkwardly stand, head askew, arm reaching, feet turned wonky, boob inserted into a plastic binder... but it isn't so press-y and it is for seconds, not minutes. And not THAT many images are needed, cuz... it's 3D. And if your tech is Sophie, then the experience is a walk in the park. You see, I've been to Mount Sinai West for exactly two years now for my mammos, and Sophie has consistently ensured a decent and even nice experience. Last year there was an issue with my insurance, and Sophie took the helm, called my insurance company, hammered it out with grace, finesse and the assurance that "we'll work this out together". And I was SOOO GRATEFUL. This year, she remembered me right away, and was, again, so personable, understanding, and just the kinda gal you want to see every year if you have to, ugh... get a mammo. They have clean dressing rooms, lockers, and non-papery gowns, and it is quiet and almost spa-like, well, sorta, if your idea of a spa ends in a boob mush. So, another TRUTH: I don't mind going once a year to Mount Sinai West, Radiology Associates West (6th Floor) for what used to be an anxiety-filled nightmare at other locations. Getting a mammogram isn't that bad.

They are the absolute worst. They told me my doctor recommended a procedure and made me sign a…read morewaiver stating that I would pay IF my insurance didn't. My insurance had covered the procedure the prior year, so I believed it would be covered, so I signed. It was not covered by my insurer as "not medically necessary" and the West Side Radiology (i.e., Lenox Hill Radiology) subsequently told me that they knew it wouldn't be covered because my insurer had "stopped covering those exams". They tricked me into signing a waiver and then insisted that I pay, and sent my bill to a collection agency within two months of me requesting that they send additional info to my insurer. Will never use them again.

I just had a big honkin' needle shoved into my boob!…read more Surprisingly, it wasn't nearly as uncomfortable as it sounds. Thanks to Lizette the Tech who explained exactly what was going to happen in great detail before the biopsy. And thanks to Dr. Handler who did the same, as well as asking me how I was doing at each step of the procedure. Seriously.... thank you! Because I was a ball of anxiety the night before and if no one bothered to explain the horrendous sound the biopsy needle makes in advance.... That loud stapler sound would have had me jumping off the table with a punctured lung. Who designed that thing? Was "CLACK!!!" the kind of sound you were going for with a surgical instrument? The entire staff is friendly and helpful. I mean everyone. And if they're running behind, you just might get juice and snacks! Whoo hoo! It really helps to have such friendly staff for anything as nerve racking as cancer screening. So, don't let nerves stop you ladies! Go get your boobies smashed yearly. And screw the "wait 'till 50" thing. Go get a baseline mammogram at 40. Yay Boobies!

Dr. Mitnick and the other doctors at this facility are the BEST. The deliver outstanding care and…read moreprovide the maximum comfort that can be this experience.

Dr Julie Mitnick misdiagnosed a malignant tumor causing me to need radiation and other medical…read moretreatment which cause me years of chronic pain and suffering. Her behavior, after have finally determined it was cancer six months later, was uncaring at best and lacked any sort of empathy. She should not be practicing as a doctor.

I don't really review medical centers etc since I work in healthcare, however it was interesting…read morefor me to see all of the bad reviews about this imaging center. They were easy to schedule with, sent me all the paperwork ahead of time, told me how much it would be ahead of time, all the things. I arrive at 1:47pm for my 2pm appointment. The CT tech came and got me as soon as I checked in. He was a great tech told me everything I needed to know. And I was out of the by 2pm - before my appointment was even supposed to start! I thought it was seamless- as long as you do your part--- fill out your paperwork ahead of time (which they message you countless times about), arrive 10-15 mins before then you should be golden.

Save your life, the worst experience I have had in my whole life at this facility and almost died…read more I went there for a cat scan and the place was packed and not enough staff and when the technician came he looked overwhelmed and started to complain how he can't do everything on his own. He took me to a small room and started to look for things in the draw and when he finally found, he injected me with saline and walked out from the room, leaving me all alone. I started to feel unwell right after that, my blood pressure dropped and I started to go in and out of consciousness, sitting in that small room with no one to help me. It was just horrifying, the energy was leaving my body and I knew that something was very wrong. At some point I saw someone passing by in front of the room and I waved for help. The next thing I saw was a doctor saying "I don't like what I see". I was so scared and didn't understand what was happening to me. I didn't realize that I went into shock. When the doctor tried to give me epi pen shot (life saver), he injected himself instead of me not once, but twice. Finally I received my life saver epi pen on a third try. He was yelling "call the ambulance for her and for me". What was really horrible like 5 people were standing in front of this room and just staring at what was happening to me. Where were they when I was left all alone in that small room? Finally the ambulance came for me and the doctor. Also, while I was in ambulance I could hear people saying that I received contaminated substance and they gave me two more epi pen shots and the shivering of my body was so bad I was never scared like that moment in my whole life. When I arrived at the emergency and they took blood right away to make sure that my organs were not damaged from contamination. It took me two months to get back in some kind of a normal. I spent the whole day until evening at emergency while they stabilized my condition. As for Lenox Hill Imaging, they never called to see if I was alive. When I called they said a few words, nobody wanted to take any accountability what happened to me. They tried to hide like it didn't happened. I requested report to see what I was contaminated with and they refused to give it to me. They were only repeating that I was given saline and they told me to talk to Compliance at their Corporate Department. The corporate was even more evasive, they were just typing what I was saying and told me that they will get back to me. They didn't, I had to call again and again they didn't say much. I realized they just want to cover this without taking any responsibility and I stoped calling them. This experience was the worst that I ever had, no accountability no sorry, they just pretended like it never happened. I went to get a cat scan and this is what happened to me. You don't get into shock from saline, it has to be contaminated. Still when I write this, I can feel how horrible this experience was and I don't want anyone else to go through this.

Getting any sort of medical procedure done is no fun, but when I've had to do any imaging, I go…read morehere. The customer service is hands down the best at any medical center I've been. Staff in person and on the phone are helpful, answer questions and don't make you feel like you're wasting their time. I know it's weird to talking about customer service when talking about medical facilities, but it really is a rarity nowadays. I've even moved and I still trek here just because the customer service and medical expertise. Anytime I've had to come here I was seen on time or no more than 10 min after my time (shocking, I know). The technicians are helpful and explained every part of the process, which made me feel better overall. So, I hope you never have to come here but if you do, I think you will have a good experience.

Weill Cornell is my preferred hospital system! My experience with Weill Cornell has been stellar…read morefrom the moment that I called to make my appointment. The scheduling personnel was able to promptly pull up my doctor's order when I called and put me on the schedule at a date & time that worked for me. The date was more important than the location in my case. The customer experience was impeccable with two reminder calls and app notifications. They were able to communicate with my doctor's office to confirm what type of contrast was needed for my study. I checked in through the app the day before my appointment and as a result only waited a few minutes before being called back by the technician. I am a hard stick but the nurse listened to me and was able to place the IV without too much struggle. The technician confirmed the reason for the study prior to me getting on the table. He gave me a radiological marker to apply near the area of concern. The study took 5 minutes then I was on my way with my post-discharge instructions in hand! I highly recommend this imaging facility!

Dr Kolb is the best, smartest, professional ever. I highly recommend him. He has a very good…read morebedside manner.

Dr Kolb worries about his patients. He is very thorough. He guides you through information to…read moreassure you you understand results. Very patient and kind. Thorough doctor. Highly recommended to me by my gynecologist. Have been seeing for all mammograms annually for over 27 years.

I was running late due to train issues for an extremely important appointment. I missed the grace…read moreperiod (fifteen minutes after the appointment time) by the time i arrived. Shirley truly went out of her way to ensure I was seen at this same location. In addition, she was able to get approval to delay my copay due to the fact I'm awaiting a new debit card in the mail. Shirley was patient, sweet and extremely compassionate. She didn't have to go the extra mile for me, but I'm forever grateful that she did. Shirley, your kindness will never be forgotten!!! Denisa, the technologist, was a sweetheart!! She put me at ease. I thanked her for still seeing me. The team here really cares about their patients and it shows. You all are truly angels!!!

For such a prestigious institution, the Radiology Medical Imaging group has somehow perfected the…read moreart of making the simple seem impossible. It took over an hour to schedule a routine CT scan, despite already having the order form in hand. Watching the process unfold felt less like scheduling medical imaging and more like observing a live-action training exercise in organizational dysfunction. The imaging equipment may be state-of-the-art, but the scheduling process appears to be running on a fax machine, three sticky notes, and pure guesswork.