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    Weis Jody Capt

    5.0 (1 review)

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    12 years ago

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    Marco Island Ski & Water Sports

    Marco Island Ski & Water Sports

    (109 reviews)

    Zach and Caleb were fantastic! I was a bit nervous but their priority on safety put me at ease and…read moreI truly enjoyed my tandem parasailing with my son! Highly recommend this tour!

    k I feel the need to post because we had a less than great experience. We took a boat trip May 26…read more 2026 and were looking forward to this trip with our 5 & 3 year old. The captain (Jack) was great. The guide Kristen did know a lot about marine life, I'll give her that. Her customer service skills were terribly lacking however. She def had an attitude about many things; one of them being when I asked for two life jackets for my little kids as we teach them when we're in a boat we wear like jackets supports. She acted like this was insane and out of the question and annoyingly grabbed them for us as said "you can have them but I don't want to invoke fear of the rest of the guests" I actually was so pissed she said that in front of my kids. At the end we got a bill and I was confused because when I booked, I was charged over $400 so I said simply I think we already paid, can I find my receipt and email? I showed her it said on my receipt "total paid" and showed her the charge on my credit card. She said in twenty some or thirty some years it's always the same and it's like a hotel and made me feel like an idiot. Again, I feel like i just asked a question and was spoken to like I was an absolute idiot. I then a little agitated calmly said, it's a little infuriating we are spending $400 and you are talking to me like this. I found your comment earlier about the invoking fear to be out of line and compared it to wearing a seatbelt in a car and I don't appreciate feeling judged by wanting to wear safety equipment in a boat. She gave zero apology and doubled down with both things and honestly I was so annoyed, I topped nothing and got off the boat. Kristen may be a marine expert, but having her with your business is honestly a liability. I am SOOOOO pissed we spent $400 on this ride. I hope you're other employees are better. Super turned off by the company

    Weis Jody Capt - boating - Updated June 2026

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