Giant stores sit firmly in the 3-star category for grocery stores. Harsh lighting, no attempt at…read morehuman interior design, white-washed. No staff available for help anywhere. Lack of self-check out at this one may be an outlier. Of course, no alcohol sales in Maryland grocery stores is a slap in the face for those of us who have moved on to less Puritanical states. Absolutely packed on Sunday afternoon with big lines at all of the registers. Very friendly cashiers here, though. Many grocery items were cheaper here than their equivalents at Target next door. Expectedly, this was 5x more busy than Target.

Way back in the dark ages (okay, before October of 2010 - can you guess which grocery store opened…read morenot three miles away that inspires devotees from upstate NY and begins with a 'W'?), I used to go to Giant for the 'weird,' the 'gourmet,' and the 'organic' items that shoppers food warehouse didn't carry. Stuff like cilantro, organic store brand dairy, and my non-HFCS maraschino cherries. Well, wouldn't you know, that 'W' grocery that I love so much didn't have the item (dried porcini mushrooms) I was looking for recently, and rather than giving up and ordering from the big 'A' (two day prime shipping? I want it today!), I found it at Giant. And only for slightly more! This is ones of those groceries where you must sign up for a loyalty card to get the sale price, so if that bugs you, stay away. And they really should designate a self-checkout lane to GenX/Millennials only, but other than that, a good selection, moderate prices, and competent staff for the win!

I Loove this Giant during the pandemic I called it the Abandoned Giant because it was and Still…read moreHardly any ppl in this one!, The Lines aren't long down the Aisle and there's always more than 1-2 cashiers for ring up service. I feel like because it's not as close as Largo Plaza 10408 campus way people forget about it. I love that for Me tho because I could get in and get out!, ppl had on masks, you can move around freely without bumping into someone or having to slide your cart over type Ambiance. The Food to Me is always fresh seafood or packaged! , it's always very organized like this store keeps up on care of their presentation! IMO!!!... I love getting Boars Head Lunch meats whenever I'm wanting a cold cut! , the customer service is Just as great as the Management. This is a Huge store also very spacious in the Aisle as well!! This will ALWAYS be my Go-to whenever I'm in town

This is my preferred grocery shopping location in the Upper Marlboro area…read more The Giant is huge - it's not the prettiest or fanciest but it's huge. This has been nice during the COVID times where I wanted space between me and the next shopper. There have been very few occasions when I was looking for a specific product or brand that they didn't have. The few times this has occurred, I've been able to find a substitute so my recipe is not impacted negatively. The produce, meats, and seafood have all seemed fresh, well stocked, and ordered neatly. I'd also like to give them a shoutout for how they've adapted to COVID and new regulations. There are always associates cleaning the aisles, racks, and conveyor checkout belts. For much of 2020 and 2021 there was also an attendant at the front of the store offering to wipe your cart down before using it. Over the years, some of the employees have started to recognize me and chit chat while I shop. I appreciate the friendly service.

Lack of staff and poor customer service. Purchased two watermelons they were bad went to the…read moreSafeway upper Marlboro store there was only one representative in the store and he was frustrated, and no assistance stating he was the only one there and I could return later when the manager arrives at 9am. If I could give a zero rating I would. This Safeway always have one to two registered open. Horrible staffing in most of the Safeway stores or maybe only in certain areas.

Brought two ready made sandwiches that were supposedly prepared today, Mar 15th at 11:57 am. It is…read morenow 2:32 pm. One sandwich had old brown lettuce and mayonnaise was in wrapper. Other sandwich, hard moldy bread.

Grew up walking to this corner store with my friends. And I just recently moved back to the area…read morebut have always come back and grabbed a sandwich or a snack. Over the years ownership has changed and so has the atmosphere. It's so good to see that it's back to giving a Bronx bodega vibe. I love it. The steak and cheese and breakfast sandwiches have always been my go to, the corner store never disappoints.

Realized there were no updated reviews. They changed management and got an upgrade. I mean this is…read morethe best you're going to get from a corner store. 24/7, their food is good, great service. Can't complain.

The customer service is horrible in this Giant. When expressing your concern to management (acting…read moremore Dennis) he has no sympathy or empathy of how staff treat their customer even after openly displaying the disrespect in front of him he did absolutely nothing to address the disrespect toward the customer. Will be calling corporate.

Great location. Helpful staff. On a good day you can be in and out. On a bad day, you will need…read morecomfortable shoes with the wait.

ALDI came through!!! I had to unexpectedly pick up some quick items for a friend, and this location…read morewas on the way. It's located at Ritchie Station right next to TJ Maxx, so there's a massive parking lot. But on a weekend, you still may not be able to park close. It's a busy plaza! Upon entering, the aisles are easily labeled and the shelves were quite stocked. I found the juices I came for with no problems at all. Staff were super nice at the register and everything was seamless. There's nothing about this location that makes it stand out from the others -- I do wish that they, like the locations closer to me, had self-checkout. I'm a self-checkout king and I miss it when I don't have it, lol!

I recently had a very disappointing experience at this location involving both product availability…read moreand customer service. The store has been out of the Simply Nature coconut water case for quite a while, yet the $6.99 case price tag is still displayed. Since the boxed cases are unavailable, customers must purchase the individual bottles at $1.50 each. I asked if buying six individual bottles could be honored at the case price, which is a reasonable accommodation many stores make when only the packaging is missing. Instead of receiving a respectful explanation, the manager, Jazz, spoke to me in a raised tone, repeated the same incorrect information, and became visibly irritated when I asked for clarification. When I ultimately asked to remove the items from my purchase, he rolled his eyes and responded with frustration. The interaction felt dismissive and unprofessional. After this incident, customer service reached out to me and assured me they would look into the matter. They made a point to calm the situation and promised follow‑up. However, every time I've reached out for an update, I've received no response. The lack of communication only adds to the disappointment. I understand supply issues happen, but the way this situation was handled--both in‑store and afterward--has caused me to lose confidence in the customer service at this location. I strongly recommend improved training for management and better follow‑through from customer service. Customers deserve clear communication and respectful treatment, even when the answer is "no."

Came here to grab a few things before the storm. The lines were quick and I was in and out.read more

CHECK EXPIRATION DATES. They "just had a ecolab visit" so they were sure the baby food came from…read morethe warehouse expired. But the expired food was behind the new food ona shelves. FIFO first in first out. Needs to retrain the stocks to check expiration dates as they are stocking.