Cloud is absolutely the greatest smoke shop in Jacksonville. All the employees are phenomenal and…read moreso chill. The drinks and the shroom edibles are alot of fun!!

I was greeted right away, the man behind the counter was really helpful with helping me choose a…read moreflavor, plus Lost Mary is on sale for $15. He even removed all of the packaging for me and disposed of it.

Great so far! I've been to a handful of vape shops around Jacksonville and this place is among the…read morebest when compared to the others I've been to. The place is nice and clean. Not dusty and dirty like lots of others. The vape selection. Is quite good. Very solid selection of disposable vapes.. decent selection of juices- both free base and salt nic. I've had my fair share of dealing with shop owners who sell fake/counterfeit product (do NOT buy if you've not scanned the code at purchase. I've made the mistake of being too trusty/too much in a haste and I pay for it. This place has sold legitimate product to me every single time I've been in. Check out the attached pic (it was me checking the number the one time), bought a Lost Mary disposable- aside from the great flavor of it, Lost Mary's own site confirmed its authenticity. The staff have always been adequately/fairly friendly as well.

I give this store 2 stars for being open late, which is convenient. However, a recent experience…read morewas a masterclass in how not to handle a pricing error. I tried to buy a lighter with no price tag. Lo and behold, it wasn't in their system. So the store's inventory and pricing are broken. Fair enough, mistakes happen. But here's where it went wrong: the employee, citing the late hour, couldn't get a supervisor to help. His solution? Guess a price. When I noted these are $4-$5 elsewhere, he wouldn't budge from $6, claiming "that's what his brain told him." The real issue: Why am I paying for their store's operational failure? The lack of a tag and a system entry is their problem. The inability to escalate it is their problem. The employee should have erred on the side of the customer, not arbitrarily pick a higher number. If the true price was $4, I was overcharged by 50% due to no fault of my own. This felt less like a transaction and more like being taken advantage of. It is not the dollar difference which is petty but the principle of it. Probably not coming back here.

Low wait time even after self check in. Products good. Looking forward to tie I'll has to troll…read moreretail room

I have been to this Jacksonville Arrowhead dispensary numerous time to fill my prescriptions…read more The problem this time was June 13, 2025. My total amount for my prescription order was $100.00, I used my debit card, and I have the receipt. After I left the dispensary, somehow, someone charged my debit card with $243.00. What, how? My debit card was still in my possession, not lost, stolen or left at the dispensary. After many attempts to reach someone, anyone, I started calling the big Trulieve dispensary (844) 878-5438. Spoke with Asa (6-13-2025) spoke with Richard (7-7-2025), spoke with Jamie (7-9-2025). Everyone I spoke with, contacted Trulieve Jacksonville Arrowhead, filled out paperwork and sent it to Jacksonville dispensary. No one ever called me! Walked into Jacksonville yesterday, finally spoke with the GM, Jay. Jay proceeded to tell me that unless I was overcharged, he didn't have anyway to see my debit card charge. Seriously? What part of my total and receipt of $100.00 became $243.00 taken out of my banking facility via my debit card via their terminal

Friendly service and better price than other shops. Always return to this store for selections.read more

From the owner: Lowest prices around jaxread more

Outstanding on multiple levels…read more On each visit I have been helped by Josh. Greatly appreciate a expert who makes things so simple to understand and shares everything you really want to know about the vape juice you're looking at buying and or your vape you have. One of the reasons why I will give them five stars. Is I needed to change the coil on my vape. I didn't know how so. Josh didn't just show me how to do it. We did together and he also cleaned all of the parts before we put it back together. AWESOME Service Price Etiquette Speed Friendly

Awesome shop very helpful for beginners thanks for the tips and the tasty juice vape.read more

Cheapest chargers in Mandarin. Also, best prices for Djarum cigarettes in Jax. Owner and his…read morewife are really nice people, they even carried my purchase out to my car when I was injured.

Love the space and atmosphere in this shop. The man behind the counter is very friendly and offered…read moreto help assist me as soon as I walked in I originally went in to purchase another glass pipe since I'm always dropping mine ‍ and was offered an even better hand pipe (silicone) to reduce breakage and it works great! Will be returning soon.

This place is awesome! They have really cool pieces and the tree they have is great for the price…read morepoint. Almost every time we go in there when Mana is working we leave with a smile on our face. She is very helpful and knowledgeable on everything in the store. Definitely a local store to check out!