JSCFCU has become terrible ever since becoming Wellby. I thought it was just going to be a name change and took no issue with it initially. But then they "lost" my wife's paycheck in the drive through and then proceeded to gaslight her about her ever having sent it in. It took her 2 hours of arguing with them about the fact she gave it to them before they mysteriously found the check. Then on a separate occasion, they mysteriously "lost" $500 in cash that we put into the account. Took a while before that got rectified, too.
Today, we got a call from the fraud department because someone stole my wife's debit card to buy an Amazon Prime membership. Wasn't ours. The last time my wife used the card for anything but paying bills (e.g., electricity, water, HOA), was a month ago. The Wellby call center guy told us it was our fault and that we would have to handle it with Amazon. But it's not our Prime account, and they won't give us details on someone else's Prime (which I understand because everyone wants their privacy - can't have people lying to spy on people). "Nope," he said, they're not going to freeze the account or do anything about it. We asked to speak with his supervisor, and he went silent for 7 minutes. He never responded at all. We called again, and another Wellby representative tells us they can cancel the card but can't freeze that purchase or the account. So where is the justice here? Someone just robbed my wife and me of $150 of our hard-earned money. And Wellby won't do anything about it.
If I didn't have an auto loan through them, I would take my money and leave. I will ASAP. Anyone thinking about banking here: Don't. I like FCU's better than banks, but this one drops the ball so much. We take our money seriously and will be banking with Gulf Coast Educators or Shell FCU, because Wellby doesn't care about its members or our money. read more
