Predatory Practices and Subpar Vehicles - Beware of CARMAX…read more I'm compelled to share my terrible experience with CARMAX, particularly for women considering doing business here. They seem to prey on women with limited automotive knowledge, pushing poorly maintained, unreliable cars at premium prices, banking on the assumption we won't know better. Carmax never disclosed the fact that the engine had been repaired twice but sold me a car at full price. Carmax pulled up a car fax report stating no repairs and no accidents which is a big fat lie! I purchased a vehicle from Carmax believing their sales pitch that it was "in perfect condition." Within four months the check engine light came on. The car began breaking down. The car had a major engine recall that clearly weren't addressed prior to sale. A trusted mechanic confirmed these problems should've been DISCLOSED and FIXED before the car ever hit the lot. When I returned to discuss the issue, I was met with condescension and dismissive remarks. They refused to take responsibility or assist with repairs, leaving me stranded with a lemon. It's clear they're prioritizing profit over integrity, targeting customers they assume won't and can't push back. I urge women and others to stay away from Carmax. Find a dealership that values honesty and stands behind their vehicles. I wouldn't wish this financial and emotional stress on anyone. It's been a whole year that I have been fighting with a car that the dealership knew was a lemon. They clearly capitalized off of me and now I'm stuck with paying for a problem that I can't afford. I have brought multiple cars from this company and this is the thanks I get. As a single working mother I wouldn't recommend this place to anyone. Go elsewhere this place does not have your best interest I've noticed this for a whole year now. Even speaking to corporate they also have no compassion. Telling me to trade the car that they know is an issue leaves me upside down and without transportation. This is the very reason people give up in life because of predators like these people. The stress this place has caused me is insane. Save your money, time, and sanity - shop elsewhere.

My experience was amazing. I am very happy with my vehicle a 2022 Hyundai fully loaded leather low…read moremiles. These guys really know how to help a family. Also, I'd like to say that their service department is amazing as well. They really care about our needs.. and I especially would like to thank a young man named Devon. He really came through with everything that I needed at the time of my visit. .

Update on my issues with AutoNation USA Gulf Coast Freeway:…read more It has now been over three months, and I have found out that they filed the IRS form for the "Used Electric Vehicle Tax Credit" wrong. When preparing to buy the car, they confirmed that they did *NOT* support the "assign the tax credit to the dealer so they can apply it as down payment". That was fine. I didn't mind waiting until next year to claim the credit. Only it turns out they *DID* file it with "assign to dealer" checked, on a form dated a month after I bought the vehicle, with a forged signature of mine. (The form I signed was on the date of purchase, and did NOT have that checked.) That means the IRS paid them the $4000 tax credit. I have been going back and forth with them for two months trying to get this solved. They have acknowledged that they filed the form wrong (and that I'm not the only customer they did this to,) and that the IRS says AutoNation was paid. Yet "our accounting team" can't "find the payment", so they refuse to pay me. Because they filed it with that box checked, I cannot claim the tax credit when filing my taxes next year (the IRS will deny me the credit, and probably audit me for trying to 'double claim'.) Steer far clear of this company. The sales team may be fine, but the accounting/finance team are lying deceptive, fraud-committing people.

Great car buying experience. They were very upfront about everything that had been fixed on the car…read moreand it was an easy buying process. Cesar was very easy to talk to and made the process fun. He cares about the customer being happy and seemed trustworthy. He went above and beyond when I asked to change the license plate covers out.

I was trying to buy a car from a different state. I talked to the owner of this dealership, Hussam…read more He answered all of my questions. He sent me all the pictures of all the blemishes that car had. He was very patient with all my questions and concerns. I received the best services I could for an out state purchase. I ended up no buying the car because the shipping cost did not work out for me. I recommend this place to people. I might buy something from them in a future though. Good luck in everything guys! I appreciate your help and assistance.

MY SON FOUND a muscle car RV online at Momentum Automotive Group and asked if I could look at it…read morefor him due to my proximity and his schedule. Suspicious trial lawyer that I am, I may have had preconceptions. I met the owner, Hussam Allo, at the cleanest, nicest looking establishment in the area and noticed upon entry some pretty nice cars on the lot. The vehicle in question was amazingly clean and confirmed to be mechanically tight by a couple of my mechanic friends, with the exception of sloppy front end, which I later learned and confirmed Hussam corrected at substantial effort and expense. The deal later concluded with a successful sale at a fair price on a fairly exotic specialty vehicle. Hussam had no problem with the car going to my friend's shop, produced CarFax docs, repair records, geographical and flood history that was confirmed. A man of his word, he operates with his wife, a clean and reputable auto brokering business that I would recommend for consideration. One more tip-of-the-hat to the small business man making' it and providing a valuable service in the community.

I have gotten two cars and the staff always are very helpful willing to work with you as far as…read moredown payments once I only had $500 to put down and I was able to leave with a car with decent payments. Highly recommend this place.

I recently purchased a vehicle from here. My sales rep, Ramiro, was helpful. The process went…read moresmoothly. Also, they have a decent selection to choose from. If you are on the southeast side of town I recommend them.

I love this dealership. The staff is very friendly and respectful. I will always service hereread more

I wanted to take a moment to share my recent experience with AutoNation Chevrolet, as it was one of…read morethe most disappointing vehicle purchasing experiences I have encountered. I had been working with a salesperson to locate the truck I was interested in purchasing, and up until the day we intended to finalize the deal, everything seemed to be progressing smoothly. On the day of closing, I was at the Credit Union obtaining my pre-approval for the purchase. I explained to salesperson that the branch would be closing within an hour and that I would not be able to physically deliver the check that evening but could provide it first thing the following morning. The salesperson assured both me and the credit union representative that this would not be an issue. He specifically stated that as long as the check was issued and submitted the next day, we would still be able to complete the transaction that evening. Based on those assurances, he instructed us to come to the dealership to sign the paperwork and finalize the deal. My wife then rushed to Santa Fe to pick up our children from summer camp and immediately drove to the dealership with our children so we could complete the purchase that evening. Unfortunately, when we arrived, the salesperson completely reversed his position. He informed us that the only way to complete the deal that night was to submit a credit application and obtain financing through the dealership because the cash payment had to be physically in-house before the deal could close. When I reminded him of our earlier conversation and the assurances he had provided, he insisted that dealership financing was the only option available. At that point, I politely thanked him for his time and left. The situation directly contradicted what had been communicated to us and left us both feeling misled. Two days later, the Sales Manager contacted me to apologize for how the situation had unfolded and stated that he still wanted the opportunity to earn my business, despite the truck I had intended to purchase having been sold on Saturday, June 27. I was confused by this statement because I had been at the dealership attempting to purchase that truck on Tuesday, June 30. I asked how that could be possible if the vehicle had allegedly been sold days earlier. Saul maintained that the truck had been sold, which only raised additional concerns about why I was being encouraged to purchase a vehicle that was no longer available. While I left the dealership on June 30th, I was frustrated. By the time I spoke with the sales manager , I was simply at a loss for words. He assured me he would follow up within a day or two, but I never heard from him again. I have purchased vehicles before and have worked with a number of dealerships over the years, but I have never experienced this level of miscommunication, conflicting information, and lack of follow-through. What began as a promising sales experience ultimately left me feeling that my time, trust, and effort were not valued. I felt it was important to share this feedback so that potential customers are aware of how this situation was handled and the impression it left on a potential customer. Unfortunately, this was not a positive experience and has significantly affected my perception of AutoNation Chevrolet.

I tried to buy a car and they were super rude, this is a money laundering cover up. Their house is…read more7 million dollars with a company worth $50,000.

I give this place -10 stars. They are such lying scammers. I have excellent credit, I walked in…read morewith a down payment and the car I wanted ready. It took them 3 HOURS to process my stuff and i knew something was fishy but they kept saying their computers crashed. Finally they handed me keys and paperwork and when I read it it wasn't even for the car I wanted! It was a much newer much more expensive car and they tried to scam me into taking a car $6,000 out of my price range. Also the car had an active recall. I am going to report you men to the better business bureau for fraud. You know who you are, and you know better. Shame on you. If you can't delivery a product, you shouldn't be a salesperson. DO NOT BUY FROM HERE!

They we're awesome! Our salesman was Kevin and he was very straight forward and friendly. He was…read morerecommended to us by my mother-in-law, who he also did a great job of helping. We got a Honda Accord from here in great condition for a great price. I also left my cell phone there and Kevin stayed late until I could get back to pick it up. Would recommend to anyone!

Excellent customer service!! Always willing to help..,very…read moreinformative. I appreciate the informative video that's send to my phone during each visit. Letting me know that my car throughly checked during each visit.

I have been using this dealership for more than a decade. Their service is phenomenal. Employees…read moreare very helpful. I recommend them for your dealership.

Had a great experience with the service department at AutoNation Ford Gulf Freeway. They were…read morefriendly and explained everything clearly. My car was ready right when they said it would be, and everything was done right the first time. Highly recommend this team if you're looking for honest, efficient work on your Ford. The service manager, Nauder, is excellent!

After my first one star review they asked me to please call the general manager and listed the main…read morephone number. I have been transferred all around and left many messages on multiple calls. If they want to be professional and talk to you why not give you an actual way to communicate back with them? It is obvious why this company has horrible reviews.