Update on my issues with AutoNation USA Gulf Coast Freeway:…read more It has now been over three months, and I have found out that they filed the IRS form for the "Used Electric Vehicle Tax Credit" wrong. When preparing to buy the car, they confirmed that they did *NOT* support the "assign the tax credit to the dealer so they can apply it as down payment". That was fine. I didn't mind waiting until next year to claim the credit. Only it turns out they *DID* file it with "assign to dealer" checked, on a form dated a month after I bought the vehicle, with a forged signature of mine. (The form I signed was on the date of purchase, and did NOT have that checked.) That means the IRS paid them the $4000 tax credit. I have been going back and forth with them for two months trying to get this solved. They have acknowledged that they filed the form wrong (and that I'm not the only customer they did this to,) and that the IRS says AutoNation was paid. Yet "our accounting team" can't "find the payment", so they refuse to pay me. Because they filed it with that box checked, I cannot claim the tax credit when filing my taxes next year (the IRS will deny me the credit, and probably audit me for trying to 'double claim'.) Steer far clear of this company. The sales team may be fine, but the accounting/finance team are lying deceptive, fraud-committing people.

Great car buying experience. They were very upfront about everything that had been fixed on the car…read moreand it was an easy buying process. Cesar was very easy to talk to and made the process fun. He cares about the customer being happy and seemed trustworthy. He went above and beyond when I asked to change the license plate covers out.

I was trying to buy a car from a different state. I talked to the owner of this dealership, Hussam…read more He answered all of my questions. He sent me all the pictures of all the blemishes that car had. He was very patient with all my questions and concerns. I received the best services I could for an out state purchase. I ended up no buying the car because the shipping cost did not work out for me. I recommend this place to people. I might buy something from them in a future though. Good luck in everything guys! I appreciate your help and assistance.

MY SON FOUND a muscle car RV online at Momentum Automotive Group and asked if I could look at it…read morefor him due to my proximity and his schedule. Suspicious trial lawyer that I am, I may have had preconceptions. I met the owner, Hussam Allo, at the cleanest, nicest looking establishment in the area and noticed upon entry some pretty nice cars on the lot. The vehicle in question was amazingly clean and confirmed to be mechanically tight by a couple of my mechanic friends, with the exception of sloppy front end, which I later learned and confirmed Hussam corrected at substantial effort and expense. The deal later concluded with a successful sale at a fair price on a fairly exotic specialty vehicle. Hussam had no problem with the car going to my friend's shop, produced CarFax docs, repair records, geographical and flood history that was confirmed. A man of his word, he operates with his wife, a clean and reputable auto brokering business that I would recommend for consideration. One more tip-of-the-hat to the small business man making' it and providing a valuable service in the community.

I have gotten two cars and the staff always are very helpful willing to work with you as far as…read moredown payments once I only had $500 to put down and I was able to leave with a car with decent payments. Highly recommend this place.

I recently purchased a vehicle from here. My sales rep, Ramiro, was helpful. The process went…read moresmoothly. Also, they have a decent selection to choose from. If you are on the southeast side of town I recommend them.

I love this dealership. The staff is very friendly and respectful. I will always service hereread more

I wanted to take a moment to share my recent experience with AutoNation Chevrolet, as it was one of…read morethe most disappointing vehicle purchasing experiences I have encountered. I had been working with a salesperson to locate the truck I was interested in purchasing, and up until the day we intended to finalize the deal, everything seemed to be progressing smoothly. On the day of closing, I was at the Credit Union obtaining my pre-approval for the purchase. I explained to salesperson that the branch would be closing within an hour and that I would not be able to physically deliver the check that evening but could provide it first thing the following morning. The salesperson assured both me and the credit union representative that this would not be an issue. He specifically stated that as long as the check was issued and submitted the next day, we would still be able to complete the transaction that evening. Based on those assurances, he instructed us to come to the dealership to sign the paperwork and finalize the deal. My wife then rushed to Santa Fe to pick up our children from summer camp and immediately drove to the dealership with our children so we could complete the purchase that evening. Unfortunately, when we arrived, the salesperson completely reversed his position. He informed us that the only way to complete the deal that night was to submit a credit application and obtain financing through the dealership because the cash payment had to be physically in-house before the deal could close. When I reminded him of our earlier conversation and the assurances he had provided, he insisted that dealership financing was the only option available. At that point, I politely thanked him for his time and left. The situation directly contradicted what had been communicated to us and left us both feeling misled. Two days later, the Sales Manager contacted me to apologize for how the situation had unfolded and stated that he still wanted the opportunity to earn my business, despite the truck I had intended to purchase having been sold on Saturday, June 27. I was confused by this statement because I had been at the dealership attempting to purchase that truck on Tuesday, June 30. I asked how that could be possible if the vehicle had allegedly been sold days earlier. Saul maintained that the truck had been sold, which only raised additional concerns about why I was being encouraged to purchase a vehicle that was no longer available. While I left the dealership on June 30th, I was frustrated. By the time I spoke with the sales manager , I was simply at a loss for words. He assured me he would follow up within a day or two, but I never heard from him again. I have purchased vehicles before and have worked with a number of dealerships over the years, but I have never experienced this level of miscommunication, conflicting information, and lack of follow-through. What began as a promising sales experience ultimately left me feeling that my time, trust, and effort were not valued. I felt it was important to share this feedback so that potential customers are aware of how this situation was handled and the impression it left on a potential customer. Unfortunately, this was not a positive experience and has significantly affected my perception of AutoNation Chevrolet.

I tried to buy a car and they were super rude, this is a money laundering cover up. Their house is…read more7 million dollars with a company worth $50,000.

I give this place -10 stars. They are such lying scammers. I have excellent credit, I walked in…read morewith a down payment and the car I wanted ready. It took them 3 HOURS to process my stuff and i knew something was fishy but they kept saying their computers crashed. Finally they handed me keys and paperwork and when I read it it wasn't even for the car I wanted! It was a much newer much more expensive car and they tried to scam me into taking a car $6,000 out of my price range. Also the car had an active recall. I am going to report you men to the better business bureau for fraud. You know who you are, and you know better. Shame on you. If you can't delivery a product, you shouldn't be a salesperson. DO NOT BUY FROM HERE!

They we're awesome! Our salesman was Kevin and he was very straight forward and friendly. He was…read morerecommended to us by my mother-in-law, who he also did a great job of helping. We got a Honda Accord from here in great condition for a great price. I also left my cell phone there and Kevin stayed late until I could get back to pick it up. Would recommend to anyone!

I had a great experience at Auto Toyota! I was informed and educated throughout the entire…read morecar-buying process by a young man named Deondre Corbin. He was very professional, well-spoken, and made the entire experience comfortable and easy to understand. Thanks to his guidance, I was able to make a decision that I'm very happy with. If you're ever in the Alameda area, be sure to stop by Auto Toyota and ask for Deondre you won't be disappointed!

Last Saturday, I was on my way to a wire wrapping class at HGMS, but on my way, my vehicle began to…read morego slower in speed and was making weird sounds. So I pulled over in a parking lot, tried to diagnose the situation myself by calling "mobile mechanics" near me. I called about 5 of them; three didn't answer, one of the three line was disconnected, one told me that they didn't have availability, another one told me that they can come right now, but they don't accept card only cash. I thought, dang, in a big city like Houston, the "mobile" mechanics are absolute trash. I was afraid to continue driving it as it was jerking and the engine output was very low. Low and behold, I had no other choice. Luckily, I was near my parents house and drove there to see if my dad could assess it. I got their home. He assessed it, ran a code on it with the code machine. The code was PO303 (cylinder misfiring). I know nothing about what this means, but from my quick Google search it sounds terrible. My dad suggested that I call the Toyota dealership. I was hesitant about it because I've heard they are very expensive, but since I knew the following weekend and by Halloween I have major plans that I'm not choosing to miss I settled and made an appointment by phone. I gave the chick over the phone all of my credentials. Appointment scheduled for 11:00 AM. I got to the service area at 10:30 AM since this place is six minutes from me. They took me in very quickly. I was assigned, Mr. Vu. He gathered my information twice since the chick over the phone entered it all wrong. I don't understand it. I told her it right. The system had me under a Toyota Corolla; I've never driven that vehicle in my life. I drive a Rav4 and before that had a Echo. Weird. Anyways, Mr. Vu explained everything thoroughly and gave me the next steps. I asked him about getting my key fob fixed too. He asked, "if I was sure I wanted Toyota dealership to fix it since they charge $400.00?" That's ridiculous. Car dropped off on Saturday. Sunday plans cancelled. Monday I was housebound, but received texts from the dealership of a video explaining a full workup on my car with issues. By Tuesday, Mr. Vu called and we went over the price list he had sent via text. AutoNation quoted me $8K to fix the cylinder misfiring (which was covered under warranty due to recall for the year and model of the vehicle), an alignment and brakes changed. I was astounded by the price. It scared me and I even considered just buying a new used car if it'll cost me this much, so I told Mr. Vu to fix the primary issue (what I came to the dealership for). He dropped the price from $8k to $1,600+taxes and labor. It'll take a day to get fixed and be ready by COB at 7pm. On Wednesday, I received a text from Mr. Vu at 6pm saying my car was ready. I catch an Uber there. I met with Mr. Vu, I paid $1,700 for the service and he urges me to get my brakes fixed. I told him I am, but just not here. My car arrives and it drives okay. TDLR: AutoNation Toyota isn't cheap for service, but they were reliable at getting my car assessed and fixed at a reasonable time. The service coordinator, Mr. Vu was very nice and attentive. Make sure to ask for him by name. He is short with conversations and isn't overly friendly or bubbly, but he was straightforward. My car is running again for now.