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    Big Star Chrysler Jeep Dodge Ram

    1.9 (489 reviews)
    Closed Closed
    Updated over 3 months ago

    Services - Big Star Chrysler Jeep Dodge Ram

    Check engine light

    Engine oil light diagnosis

    Auto general diagnosis

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    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto loan

    Auto maintenance

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto exhaust repair

    Auto HVAC repair

    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Big Star Chrysler Jeep Dodge Ram Photos

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    Recommended Reviews - Big Star Chrysler Jeep Dodge Ram

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
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    2024 Ram Big Horn. Newest edition to the Paid Off Transport LLC fleet!
    Tonya S.

    Kevin knew what we were looking for and didn't try to show and sell us just anything. He gave us options in what we specified. Thank you!

    Parts Department
    Lee A. S.

    My service advisor, Allison, was really helpful. This was one of the best experiences I've had here in a while. While you wait, there is complimentary snacks and coffee. I feel confident bringing by vehicle here for my service needs.

    If I could give zero stars, I would. I'd never recommend this place to anyone--maybe just to an enemy out of spite. Big Star completely wasted my time with terrible communication and zero honesty. We test drove a car that was clearly having issues. The sales agent Luis Torres tried to rush us into taking it home, claiming it was "just the battery." We refused, and the next day--no calls, no updates--we find out it actually had multiple cylinder and starting problems with parts on backorder. From Tuesday to Friday, we got nothing but silence, delays, and last-minute texts like "no car today" hours after we had already been waiting. Finally, when we picked it up, the paperwork revealed a catalytic converter replacement that was never even mentioned. Bottom line: shady, disorganized, and dishonest. Stay far away from Big Star Chrysler Jeep Dodge Ram Fiat

    The Big Star package is a scam to get more money out of you.

    BEWARE OF THE "Total Financed AFTERMARKETS" LINE ITEM WHEN NEGOTIATING THE PRICE. CALLED THE BIG STAR package. After visiting the dealership to take a test drive of a Grand Cherokee L per advertised on Autotrader.com for a set price, we were very disappointed by the line item called "Total Financed Aftermarkets" of $8,995". We were told this covers the following: - Theft Patrol = $3,995 - Appearance Protection = $3,415 - Wheel locks = $495 - Edge Guard = $395 - Lifetime Guaranteed Window tint = $695 All of which we were told CANNOT be removed and comes with all of their vehicles. Our sales person was a very nice young man whom only been there 3-weeks and he took my rebuttal pretty well. The "Theft Patrol" is another product similar to Lo-Jack and should never be offered as a mandatory item. The Appearance Production is for your paint job and the left protection warranty/insurance. If you do not need the dealership to stand behind these things, they are optional. The term "protection" is only associated with if they have to take action for a repair. Almost $500 for wheel locks? Really? Edge Guard is wheel flaps where water will not splash up on the car when driving over water. Really? $395? The "Lifetime Guaranteed Window tint" if another insurance item that if they have to repair it, then it is covered. We never needed such an insurance We have excellent credit (in the 800s) and this would still raise the paint close to $300 per month. Outside of the overpriced wheel locks and Edge guard fee, everything else if total optional. DO NOT FALL FOR THIS. The dealership is trying to squeeze more money out of you with insubstantial items. We left and went to another dealership that does not participate in such practices.

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    1 month ago

    Richard Fernandez helped me out and was extremely transparent in the process. I would recommend working with him again!

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    11 days ago

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    10 months ago

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    4 months ago

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    10 months ago

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    7 months ago

    Ask for Kevin! Hes the MAN no matter the hoops we had to jump thru he got it done and within an hour!!!!!!!!

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    7 months ago

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    2 years ago

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    10 months ago

    I was helped by Richard Fernandez and everything went just the way I wanted. He answered all my questions honestly.

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    1 year ago

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    10 months ago

    Was helped by Richard Fernandez. Everything went so smooth.He was so patient and I will most definitely be back there!

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    3 years ago

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    Page 1 of 13

    Ask the Community - Big Star Chrysler Jeep Dodge Ram

    Review Highlights - Big Star Chrysler Jeep Dodge Ram

    Jason Chatron was a great help to me last Friday picking out my first Ram truck.

    Mentioned in 6 reviews

    Read more highlights

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    Mercedes-Benz of Clear Lake

    Mercedes-Benz of Clear Lake

    2.5
    (142 reviews)

    I had a great experience purchasing my vehicle. AJ was an excellent salesperson--friendly,…read moreknowledgeable, and easy to work with. She was never pushy or aggressive like I've experienced at other dealerships. Instead, she took the time to answer my questions and made the process feel comfortable and straightforward. The financing process was also smooth and easy. Everything was explained thoroughly and clearly, with no beating around the bush. Overall, the entire team made the experience stress-free, and I would definitely recommend this dealership, especially if you have the opportunity to work with AJ!

    I LOVE my new car! After experiencing some issues with my previous Mercedes GLC 300, Mercedes…read moretruly made it right, and I am incredibly thankful to everyone involved in making this happen. Jerry, the General Manager, was truly the star of the show! . His professionalism and customer service were top‑tier, and that is truly an understatement. He put his best 'dream-team' on my situation, and I felt welcomed and supported from the moment I pulled into the service drive. Daniel, the Director of Service, was amazing, and although I can't recall the name of the other gentleman in service, he was also wonderful and assisted me before I even got out of my car. Derrick, an award‑winning top salesman (and rightfully so!), was professional, kind, and extremely patient. Had EVERYTHING setup that I needed in car before I drove off. Alan in management was equally awesome and patient, as well as BJ in finance. He took the time to explain everything thoroughly and with care. The car is absolutely beautiful and rides so smoothly. I am beyond grateful that they turned a wrong into a right. Thank you, Mercedes‑Benz of Clear Lake!

    Subaru of Clear Lake

    Subaru of Clear Lake

    3.3
    (142 reviews)

    I worked with James Rutledge for my recent purchase, and I could not be happier with the experience…read morefrom start to finish. I'd called in the prior day with a specific car and model in mind to get an idea of the cost, and I was setup with an appointment with James for the next day. We had to switch the times a bit, but it wasn't a big deal as it fit my schedule. I still came in a bit earlier than our agreed upon time with my sister (who'd given me a ride), and I was prepared to make the purchase that day as long as the final test drive and pricing worked out for me. The test drive of course ticked all the boxes I had, and James did a phenomenal job with explaining all of the vehicle features. I'd done some research, but he walked through each item and gave me more knowledge than I had coming into the dealership. Even a small point as sitting in the backseat so my sister could ride in the front passenger seat was a nice considerate touch. Sitting at the desk had me a bit nervous as this is only my 2nd vehicle purchase at a dealership, but James walked me through the different steps and we were aligned on the price, so it was a breeze. From there I worked a bit with Courtney Simon to go through additional options and signing everything to make the purchase official, and that phase of the process was equally as pleasant and easy. At the end, James took care of putting on the license plates and handed me the keys -- if I recall correctly, the entire experience from initially meeting James to walking out the door took about 2 hours. I'm very happy with the purchase and the experience. Thanks again James and Courtney!

    this Clear Lake Dealership has the BEST Service team! They…read moreare kind & try their best to efficiently get you back behind the wheel. Kudos to a well managed Dealership.

    Big Star Hyundai

    Big Star Hyundai

    1.5
    (165 reviews)

    We had a great experience - ask for Christian or Nate. They were great to work with, and made the…read morewhole process a good one.

    Very frustrating experience with Big Star Hyundai…read more Over the weekend, Arin Roberson, the floor manager, said they had two IONIQ 5 Limiteds available. At 10:00 AM the next morning, I let them know I was ready to buy that day if they would send me an out-the-door quote and emphasized I was in a hurry because a 10K manufacturer's incentive ended the next day and I had to drive 3 hours the next day to their dealership. I heard nothing back, followed up around 2:00 PM, was told something would be sent in a couple of minutes, followed up again after 3:00 PM, and received an all-caps response saying, "PUTTING SOMETHING TOGETHER RN." Shortly after that, they sent a quote for a Hyundai Tucson instead of the IONIQ 5 Limited I had been asking about the entire time. I then complained about the wasted time and got a quick response saying, "okay let me look into it," but then heard nothing further. What made this worse is that when my wife separately inquired and was even allowed to move toward placing a $1,000 deposit, the vehicle was later said to be sold after she repeatedly asked not to be bait-and-switched given that we had to drive three-hours to get there. Based on the conflicting responses we received, this raised serious concern about whether the vehicle was actually available when it was first represented to us. Very poor communication, poor follow-through, and not the way a serious dealership should handle ready-to-buy customers.

    BMW of Clear Lake

    BMW of Clear Lake

    3.4
    (123 reviews)

    Justin McGaughey, General sales manager reached out to me about a problem I had and took care of it…read morepromptly and to my satisfaction. That is the service you would expect from an upscale BMW dealer. I will be back next time! Thank you Justin!

    Very disappointing experience with BMW Clear Lake Service Department, and not what I would expect…read morefrom a BMW dealership. Their website advertises a $119 service, but they attempted to charge $150. If a price is publicly advertised, customers should not have to question it in order for it to be honored. Their website also promises a 10% discount for PM appointments, which they initially did not apply until I pointed it out. Another major issue: their online booking advertises vehicle pickup and return service. They picked up my BMW from my home, but later told me they would not return it and instead booked the cheapest Uber option so I could go pick up my own vehicle. This forced me to take time off work, which defeats the purpose of offering pickup and return service in the first place. To make matters worse, they even sent the Uber to the wrong address, despite the fact that they clearly had my correct address on file since they picked up the vehicle from my home earlier the same day. After escalating the issue, the Service Director did match the advertised $119 price and applied the 10% discount, which I appreciate. However, customers should not have to escalate issues just to receive what is clearly advertised. For a BMW dealership that represents the BMW brand, I expected much better transparency, organization, and customer care. Because of this experience, I will not be returning for service and cannot recommend BMW Clear Lake.

    Enterprise Car Sales

    Enterprise Car Sales

    2.9
    (25 reviews)

    Everything. I bought a car with a purchase for a warrenty on my cost. I said ok. My bank referred…read moreme so I said ok. The bank approved me and the sale was to be reviewed by my bank as my loan processed. I said Ok. Enterprze will process your paper with pre approval. The bank later added extra cost to my loan. Didnt review the paper work for weeks THEN my Nissan Sentra temp died. Less than 6 months and several thousand dollars of repairs required. Endurance made me wait 5 days to get an outside approval. And a rental was not avail without an approval. Certified Pre- owned meant nothing. I should have never trusted the bank associate as she failed to protect my investment by verifying the expense. After 30 + years with AFCU.

    I didn't think the one in Houston would be just as bad as the one in Lubbock. It's just as bad. My…read moredad & I walked in and we weren't greeted. Instead a black lady with a green dress on laughed & shouted said she will be right with us & left to go outside she never returned. Three or four parties came in assisting no one. The lobby got full of customers but again no assistance. The service here sucks they don't value their customers. Two black men came in they called before they arrived & made reservations you think they got assistance. I'm staring at one now. They look as unsatisfied as everyone else in the lobby. If you wanna feel ignored this is right place they have all the necessities to make you feel that way. We will wait another 30 mins for Enterprise to clean & prepare my dad new rental because they failed to have it ready.

    Big Star Chrysler Jeep Dodge Ram - car_dealers - Updated June 2026

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