I have been going to Dr. Bhoiwala for years. He is the best. Very kind,caring and helpful.read more

I had a Tele-medical visit back in December and gave my credit card information and then I got…read morebilled. When I tried to work it out, the doctor asked me to swing by and bring my invoice. The business was supposed to be open until 5. At 3:50 they were closed. When I called to ask what was going on he was very rude. Needless to say, I will never go back there. I guess I'm just gonna pay the bill again, but I'm definitely certifying it and getting a return receipt of its delivery.

I have nothing but praise for the staff at the Albany location, especially Amy Shoesmith, NP, and…read morethe ladies who assisted her. The service they provided was professional, patient and compassionate. Scheduling a follow-up visit was simple and straightforward.

My experience with their billing system was extremely frustrating and poorly coordinated. My…read morestatements were mailed to the wrong address and delivered to my neighbors, despite my correct information being provided. When I contacted billing after their voicemail threatening collections to attempt to correct the address and set up a payment plan, I was told the problem was my fault for not including my apartment number on the original registration form. I was also told there were no flexible payment options outside of their automated system, which only allowed payment timing based on the original statement date rather than my current situation. Overall I do not believe they can provide adequate service based on simply blaming patients for their mailing system not accepting apartment numbers correctly. Edit in addition: I have already reached out via email and then received a call yesterday requesting I call the customer service line who told me that when I did. I sent to wecare@wellnow, your privacy team and the billing email you provided below.

Get in quickly. However....my experiences with the nurses they have doing vitals have been NOT…read moregood. First time, I had a young girl that didn't even know how to take blood pressure correctly, and today, I had an older troll of a woman who I think was literally on the spectrum (not meant to be an insult- there are plenty of great jobs for people with autism. This is not one of them) she looked at me like she didn't understand what I was saying- she pretended to take notes on a post-it when she asked "medicines, allergies?" just like that- like what are you asking me?? Are you asking what meds I take or what I am allergic to or both?! I asked her to clarify and she said the exact same thing. Then, I told her I didn't want my BP taken (it stresses me out) and she said "you have to" and I politely said, "No, I don't. I can opt out of any medical test that I don't want done." She was not happy about that. Girl.....what? Doctors have all been decent here so that's a plus.

I came in on a Friday evening. There was very little wait (around 15 minutes), and the front desk…read morestaff were kind and patient. The online system for securing your place in line is very convenient. I was seen by Angelina Miseno-callaghan who was amazing. I am a chronic illness patient so I encounter many doctors, and often when going to urgent care I encounter doctors of which who instantly dismiss me, don't listen to my concerns, or make me feel very unwelcome and uncomfortable. Dr Miseno-Callaghan is definitely not in that group, and was very patient and made sure she got a history, as well as a second opinion before advising and treating me due to my chronic conditions. Due to a dental infection I have, she advised me of doctors and locations that will likely accept my insurance, as well as have openings. When I came in I felt lost, stuck, and suffering. Now the next day I feel better due to the medication prescribed by her, and the guidance, as well as validation, she has given me.

It is ok there, not the best place, but better than other methadone clinics, atleast here people…read moreare not all messed up in the parking lot like they are at other places.

By far the most well organized program I have even been too. They are excellent at meeting you…read morewhere you are truly at rather than grouping you into the useless box of, " just another typical addict exactly like the rest" which certainly is not always true and it's refreshing to know that the amazing staff at fusion get this....along with a long list of other things that other treatment programs just do not seem to understand. Fusion is the not on the Stone Ages of treatment programs like 99% of the others. Highly recommended for those who truly want a chance at life and are tired of living like we did 5-10-15-20+ years ago. If we're still here to tell our story we're still here for a reason and Fusion is the place to help us find our reason and some. I wish you all well. -Joey H. 12047

I have honestly never had a negative experience in going to this facility. However even with as…read moremuch pain I was in- today was my most pleasant. Reception was very friendly throughout check in- as always. My nurse- Norita- was just absolutely wonderful and very empathetic. She is definitely in the right field, and goes above and beyond to make you feel comfortable. The PA that I saw- David- was also absolutely wonderful, and he took the TIME to listen. He also went above and beyond and offered great advice along with a solution to my problem. He was very thorough in explaining the details of treatment, as well as future preventative care. It makes a not so good moment in your life much more bearable when you are offered outstanding healthcare the way that I was today. I would highly recommend this WellNow.

Entered the location and was met with a rude receptionist. Was forced to use online website to…read morecheck myself in (no issue there) and then sat in the waiting for 30ish minutes (there was 1 other person there building was empty lol) then was taken back for my lead test and sat for another 30 minutes before just deciding to walk out, person who was going to do Lead test was just sitting on her phone scrolling Tik Tok, would not recommend this place to a dog lol

I am glad I didn't let the numerous negative reviews scare me away. After having my entire chest…read morered from a tick/bug bite I decided to try this place. Upon checking I asked what they thought the price would be. They ran my card for that amount l. I was seen within 10 minutes. They called in the Rx to my pharmacy and even helped with my hypertension medication. I can't speak for the other reviews but my experience was completely positive.

Terrible experience. My 5-month-old nephew was taken here for an eye problem, and they recommended…read morea medication that apparently doesn't even exist anymore. Later, we were told that the medication was no longer available. It's very concerning that a medical provider would give outdated recommendations, especially for a baby. Don't waste your time or money here.

Editing to add: I…read moreemailed as requested by the response to this review and got no where. WellNow doesn't give a damn about patient care. if I could give a lower rating, I would. I usually go to WellNow clinics for urgent care. Before this experience they have always been kind, caring, and quick in getting me the medical care I need. This time, not so much. I went to WellNow with a terrible poison ivy rash that was on my face, eye lids, hands, etc. At the time my daughter was 4 months old and strictly breastfed and I was struggling with postpartum depression. Feeding her, getting her in and out of her car seat, just existing was physically painful. And she refused to take a bottle during this stressful time. Upon hearing that I was struggling with my mental health the doctor threw up his hands and attributed my symptoms to my mental health and I had to beg for treatment which he did eventually grudgingly give me -- but even that wasn't sufficient to treat the issue and I had to take the prednisone prescription he gave me in conjunction with the other prednisone I had been prescribed when I had previously sought care and devise my own tapering regimen which did finally do the trick. He tried to tell me he couldn't give me more than a certain amount of prednisone but another urgent care doctor back in November when I had the same exact poison ivy response gave me the dosage and the tapering schedule I was asking for. Then, I received a bill months later with a 20% discount. I went to try to pay it today and they are trying to charge me the full amount. I spent 40 minutes on hold and then the representative was unable or uninterested in doing anything to remedy the issue. I am now waiting for a call back from a supervisor. I am deeply upset with the way I have been treated and truly feel that this treatment is due to being a breast feeding mom that struggled with mental health. Stay far, far away from WellNow if you are also a breastfeeding mom. To add insult to injury, I left this same review on Google. The "owner" asked that I email them to resolve the situation. I did, recapped my disappointment and frustration and they sent me a form email asking for my DOB and address demonstrating that if a human being did read my email they have the empathy of a rock. I responded with the requested information to the billing email address and received an automatic reply that the address is not routinely monitored. Main take away: WellNow doesn't give a flying rat's behind about their patients' experiences in any way, shape, or form.

I was in there for over an hour and was in crying pain and the doctor came in and asked rudely what…read morewas wrong. I will never go back.

Pleasant and efficient checkin, first with barcode…read more Appointment was made on the website. Preliminary information entered for quicker checkin. No hesitation about giving 5 Stars because draw was quick and painless, and I have had problems in the past because of small arteries. Kudos to the experienced lab technician! Parking in front and behind building. Handicapped entrance is in back. Received lab results next morning on the My Chart portal of Albany Med.

I sat in the waiting area for one hour (7:50 to 8:50) without ever being recognized or had blood…read moredrawn - the only people visible were others waiting for testing. I drove to the Ellis facility on River Road, went in, registered, was tested (by an extremely pleasant, competent person) and left again - elapsed time: three minutes.