I came here due to excruciating pain in the left side of my face and in my ear. Being that this is…read morean urgent care, I was a bit surprised that you have to schedule an appointment to be seen, hence minus one star. The earliest appointment was one hour from when I got there, so I waited. Once I arrived, they brought me straight into the back right away. The initial doctor who saw me was very sweet and welcoming and made me feel cared about. The second doctor listened to what I said with intent and gave me a proper examination. I ended up being prescribed with antibiotics due to a possible ear/sinus infection. Nothing took too long (besides the initial waiting), everyone was nice, and I was actually listened to and taken seriously (unlike Ellis Urgent Care at Mohawk Harbor). Thank you!

Office experience was pleasant, fast and empathetic. From the moment I walked in until the moment I…read moreleft. Would recommend. Thank you for the kindness. A++

Super fast and kind staff. I was out of there in less than an hour. I had X-rays done as soon as I…read morearrived. Loved it

I came here due to what felt like the start of a sinus infection or ear infection as I've had them…read morebefore. As soon as I went in, they were very dismissive and told me that it's not a sinus infection since I'm only in day 4 of a cold. They never took my temperature which is shocking. They swabbed me for strep which I assume came back negative as I never heard anything. The doctor told me I have the flu without even testing me for it. I then told him I took a flu test at home and it came back negative and he just said "oh, okay then" and summed it up to a common cold. I woke up the next day (today) with excruciating pain in my left face and inside my ear. I decided to then go to a separate urgent care to get their input. Wouldn't you know it, they told me I have both a sinus infection and an ear infection and prescribed me antibiotics. Clearly the doctor at Ellis Urgent Care lacks knowledge and doesn't actually listen to the patient. Don't come here.

Editing to add: I…read moreemailed as requested by the response to this review and got no where. WellNow doesn't give a damn about patient care. if I could give a lower rating, I would. I usually go to WellNow clinics for urgent care. Before this experience they have always been kind, caring, and quick in getting me the medical care I need. This time, not so much. I went to WellNow with a terrible poison ivy rash that was on my face, eye lids, hands, etc. At the time my daughter was 4 months old and strictly breastfed and I was struggling with postpartum depression. Feeding her, getting her in and out of her car seat, just existing was physically painful. And she refused to take a bottle during this stressful time. Upon hearing that I was struggling with my mental health the doctor threw up his hands and attributed my symptoms to my mental health and I had to beg for treatment which he did eventually grudgingly give me -- but even that wasn't sufficient to treat the issue and I had to take the prednisone prescription he gave me in conjunction with the other prednisone I had been prescribed when I had previously sought care and devise my own tapering regimen which did finally do the trick. He tried to tell me he couldn't give me more than a certain amount of prednisone but another urgent care doctor back in November when I had the same exact poison ivy response gave me the dosage and the tapering schedule I was asking for. Then, I received a bill months later with a 20% discount. I went to try to pay it today and they are trying to charge me the full amount. I spent 40 minutes on hold and then the representative was unable or uninterested in doing anything to remedy the issue. I am now waiting for a call back from a supervisor. I am deeply upset with the way I have been treated and truly feel that this treatment is due to being a breast feeding mom that struggled with mental health. Stay far, far away from WellNow if you are also a breastfeeding mom. To add insult to injury, I left this same review on Google. The "owner" asked that I email them to resolve the situation. I did, recapped my disappointment and frustration and they sent me a form email asking for my DOB and address demonstrating that if a human being did read my email they have the empathy of a rock. I responded with the requested information to the billing email address and received an automatic reply that the address is not routinely monitored. Main take away: WellNow doesn't give a flying rat's behind about their patients' experiences in any way, shape, or form.

I was in there for over an hour and was in crying pain and the doctor came in and asked rudely what…read morewas wrong. I will never go back.

We went to the Urgent Care in the early afternoon after my 2-year old son cut his chin, It was…read morerelatively minor and a clean cut, but would need to be closed. I checked into the Urgent Care Center and then waited over 2 hours in the waiting room before seeing anyone. They did not triage anyone who registered, it was just first-come, first-served. People with sore throats were seen before my son, who was bleeding all over the place. When we finally got into an exam room, the nurse (who was less than friendly) washed his chin and told me that the doctor would be in soon. A few minutes later, a PA shows up and proceeds to tell me that she can't glue his chin because the tissues were too swollen and would need to be trimmed (in my opinion, probably as a result of waiting so long), that my son will need stitches and that she doesn't do trimming or stitches and there was no doctor in the office. So, after waiting ~2 1/2 hours to finally see any medical personnel, they tell me that I have to go to the ER instead. If they actually did TRIAGE when I first got there (like any other Urgent Care or ER I've ever been to), they could have referred me immediately to the ER and I could have saved a lot of time and money since they also billed me for doing absolutely nothing but telling me I needed to bring him somewhere else. (On a side note, the Ellis ER got us in and out in about 30 minutes). I would avoid this Urgent Care, there's a total lack of process or organization and the staff is less than friendly. I guess it's ok if you have a sore throat or congestion, but beyond that, they seem incapable of taking care of minor medical problems that shouldn't require a trip to the ER.

Don't go here. Saw a Dr. Shin, who clearly needs to go back to medical school. (maybe he didn't go…read morein the first place and he wears the lab coat to impress) Scary dumb. Scary advice given. A dog may have been able to help me more than this idiot. Sorry to be so negative, but my experience with the doc was sad and pathetic. I suggest, if it's urgent, go to St. Peter's E.R. in Albany. Or even ask your cousin, who just woke up, what to do, before seeing this doc. Wait was long. Receptionist was aloof. Location was a challenge, too. Go elsewhere!

Rude staff with vacuous dead pan expressions Needed medical…read moreform completed by staff for position. Waiting room had sick patients I politely asked to be placed in a room so I do not get ill . Denied. I begged to be placed in room and I was told I was rude Finally placed in room. Plenty of empty exam rooms and I could have been taken in with my first request. No compassion , staff seem like robotics. They should find another profession . My dogs get better care at their Vet Avoid !!!!

I think this place must have replaced some staff since the terrible reviews. This was my second…read morevisit. Each time, I made an appointment, checked in online, and was seen promptly. The front desk staff was fine. The tech and the PA were both friendly and listened. My situation was simple, and I was out 10 or 15 min after I arrived.

Do you want the solution to be seen quick at this emergency room? Come in one night and come back…read morethe next day. I couldn't BELIEVE the amount of people who were here hours after me and then were seen before me. The common phrase overheard "I was here last night and left because the wait was so long I'm feeling worse today." There is clearly no systems in place here to help patients in a timely manner. I only came here cause all urgent cares were closed at the time I needed assistance. Wait times now are going on 3.5 hours. I'm only staying at this location because I have committed to waiting here for this long. If you need assistance seek help elsewhere. I can't comment on the care cause I haven't been seen... I will update this review after being seen. Update #1: we have hit the four hour mark. The RN behind the counter sincerely cares for patients you can tell she is doing anything she can to get people in. We will wait a bit longer and give a second update. Update 2: Nurses in back are very friendly! I would have less severe and severe rooms to reduce wait times for all patients. There was NO reason to be here four hours for what I needed to be seen for. The only reason to come here was because nothing else was open at the time and my primary told me to.

I was having trouble breathing so I got a appointment with Chelsea Centurioni on march 20 I was…read moregiven a appointment for may 7 I thought that was a long wait to see a doctor but I waited on may 5 I received a call and my appointment was canceled and rescheduled for July 1 if you are having trouble breathing that is a long wait I will be looking for a different doctor this one clearly doesn't care by the way she is accepting new patients I suggest you schedule before you need a doctor

I'm very greatful for all of the ER doctors and nurses over at Ellis. The waits can be long…read moresometimes but I've been to this ER many times and they have always been very helpful.

They treat their patients like they are a burden to them. Relay the wrong information about…read moremedication. They literally told my mother inaccurate information about a medication that she was taking. She had extremely high blood pressure for which she ended up landing up in the ER.. and asked if she could be given something to control the BP after her discharge.. she was told the medication she was already taking would suffice to help the BP... when really that medication (i later confirmed with her cardiologists office) was only to help with the heart rate irregularities she was experiencing. Her cardiologists office confirmed that the nurse in the ER was wrong. 65 different nurses will come visit you in a matter of 24 hours but none of them know what is going on. It's almost like there is 0 to minimal documentation that is done with fidelity and integrity. When you ask them for something they look at you as if you have 0 right to ask them for anything. It's absolutely disgusting.

I brought my daughter in with symptoms of strep throat which she gets at least eight times a year…read more They did a rapid test and it came back negative but I just knew she had strep. I explained to the PA that since it was Saturday and my daughter had volleyball camp on Monday I didn't want her to miss camp because of sickness so could he just give us a prescription she could start just in case. The PA refused. I ended up going to a different urgent care that was much more professional and I was able Have an actual doctor check my daughter over and talk to her about her symptoms. She said she always gives a prescription for anabiotic's when it sounds like it's strep instead of waiting three days for the results of the second swab. I will definitely never go back to this urgent care. They were more interested in talking about what they were ordering for breakfast than they were in talking to us about my daughter symptoms.

They invoice a YEAR LATE and when they are no longer " in network"…read more Appointments that took place during the "open" hours and we were billed as " after hours". They are billing for money in excess of what insurance did not cover. When you are "in network" you are in contract to take what the insurance will pay. Fraudulent charges ?! This place is shady. STAY AWAY !