This is one of those times where I could've sworn I'd already reviewed this…read more This branch is pretty big, however there are no drive thru atms, so you do have to go inside or use the outdoor atm. I was able to get in and out fairly quickly and easily yesterday, and was greeted upon entering. Everyone I interacted with was very friendly and helpful. Overall a decent branch and I've had positive experiences here.

I had a very disappointing experience at the Chase Bank location. I was attempting to cash a check…read moreand was told by the manager, Melissa, that due to the amount, it could not be processed unless I opened an account. What was most concerning was not the policy itself, but the lack of transparency and professionalism. When I respectfully asked to see the policy being referenced, I was told she did not have to provide it. That response felt dismissive and unprofessional, especially from someone in a leadership role. For a bank with the reputation of JPMorgan Chase, I expected a higher level of customer service, communication, and accountability. Leadership sets the tone, and this interaction did not reflect the standard I would expect. I strongly encourage additional training around customer engagement and transparency. Her staff also look miserable to be there go to Usbaml

Clean bank, the hours are not as great as Wells Fargo it they have 24 hour security and the bank is…read moreclean. Not too busy like BofA and Chase which are terrible. Only criticism is they have limited seating for waiting on personal bankers . In my opinion they close to early, all banks should stay open until 6pm for those that work long hours.

Outstanding service. Staff is outstanding and very friendly. Would recommend Banc of California to…read moreanyone.

I don't have an account here. I just stop in to eat the candy. To the vp , you're out of tootsie…read morerolls. And the beer is warm.

New Year's is coming! I haven't been inside a branch in decades. I went in today for an odd…read morerequest... $1 gold coins & $2 bills - and they had them on hand! The teller was very nice, accommodating, & efficient. Nice job, B of A!

I've been with CUSC for over 25 years. I've recommended countless people from work and from…read moreresident friends to sign up. They used to be the gold standard of credit unions. I couldn't have been happier or recommended them enough, up until the last few years. The good: Pleasant employees when doing business in person. Seems to be financially strong and long standing. The bad: Rates are rarely competitive. I had a horrible telephone customer service experience from someone that couldn't have cared less. When the inquiries were going nowhere, I asked him to connect me to my Concierge service and he acted like he had never heard of such a thing. I recently emailed the Concierge service to ask about a rate, and days later I'm still waiting for a response. What's the point of lying to your customers about having such a service? I have multiple financial institutions. I won't be closing this account but I will be taking a punishing amount of money out of Credit Union of Southern California. And on a smaller note, I checked to see if I was credited a finders fee for the last recommended member I brought to CUSC, and that ball was dropped as well. Wow! What happened to you guys?

I had an appointment with Juan this Thursday and he was very friendly, informative, and helpful. I…read morewas in and out in a little under an hour and he helped me set up a new checking account, savings account, and apply for a credit card. Totally recommend Juan and Southern California Credit Union!

Stupid ass Bank wants to cut their hours, and still closed 10 minutes early it's like seriously…read moregoing to close the doors at 4 on a Friday people working barely getting off of work trying to rush to get there bulshit

I usually only post positive reviews, but this needs to be said…read more I've been with US Bank for about 10 years. I've consistently gone to the same branch too. I recently moved and now go to this one. For 10 years, I've been depositing checks (my own or ones that have been endorsed to me). After my wedding, I deposited all checks into my account even though my husband's name is not on my account yet. Whether the checks were made out to him, to me, to both, or to either, I deposited them all. I've deposited checks from US Bank members or not who have endorsed checks to me. I deposited my husband's endorsed check into my account last week, which we have done several times. Without any warning, E-mail, phone call, or letter, US Bank took the money out of my account. I had no idea. All of a sudden my account is negative. I went in today, and the lady said they are not allowed to deposit any check into my account unless my name is on it. Two miles away, my mom went to a US Bank and handed the teller a personalized check made out to me and asked her to put it in my account, so she could help me get out of the negative that US Bank put me in, and the teller deposited the check!!!! How can one branch be so different from ALL other ones? And if this is true, and for ten years they have been breaking the rules for me, why didn't anyone tell me? I want to know the checks I put in the bank are legal, approved, following the rules and THAT I WOULD ACTUALLY GET MY MONEY. Why did no one notify me?! They just took the money out of my account to a loyal customer of ten years. They said hopefully the check comes back to me in the mail soon. Ya, I hope so too. It's been a week. Doesn't seem legal that I had no notification or that I wasn't told from start what the rules were and now I'm being punished.

Outstanding customer service. Justin is fantastic and understands how to help a customer…read moreeffectively. Chase came through when my own longstanding bank gave me a runaround about an estate account. Since I was handling an estate in Texas, Chase was equipped and professional with how to navigate the paperwork and helped me open and close the account with ease and finalize my duties without additional stress in an already hard situation dealing with a family estate. Kudos to Chase you have won over a new customer.

Best Bank Ever!! This branch has always been exceptional from the date it opened. Extra shoutout…read moreto Emily, Justin and Lemar!

Convenient atm with various denomination of bills offered. Just off imperial highway near downtown…read morebrea. I'll return

I've had about 20 missed calls from this bank location's phone number on multiple different…read moreoccasions, no voicemails. I DO NOT bank with Wells Fargo, and I am NOT a customer of theirs in any way. I'm assuming scammers have gotten ahold of their number, or someone working there is harassing locals. When I finally answered the phone it absolutely someone from another country. Absolutely SPAM. I have since blocked this bank locations phone number. They should look into this asap or improve their security systems, very sketchy if scammers are tapped into their phone lines.

Had a wonderful experience here few months ago... I took too long to write this review so I totally…read moreforgot the nice gentlemen that helped my mom and I... We came in to meet a banker to help transfer name/account for my mom after my dad passed and he was super sweet about it. We felt so welcomed and appreciated him so much! He helped my mom with the whole process right before his lunch and never once we felt rushed. He also helped her getting a new check book. Highly recommend!!!!

What a complete joke... Sonny the "notary" I made an appointment and come in to get 2 simple things…read moresigned, a deed and limited power of attorney. I'm also a notary too btw. There is a verification of identity form I asked him to sign which just states my name, address and which ID, like my driver's license they verified and then the notary signs that. I buy about a house a month and have wells Fargo do the majority of my signings without any notary yet refusing to sign that, which he refused... Really annoying. He also didn't know you are able to sign the document beforehand for an "acknowledgment" form (can't for a jurat). He seems to not know what's hes doing and needs some basic training still. And I actually was planning on opening up a business line of credit with Wells Fargo. Hopefully within the next week or two. I was going to chat with him about it, And apply. Definitely not now, Wells Fargo still has a long way to go to get comparable to chase with their business acumen.