They are extremely slow at this branch. Literally not even busy. I've literally been here three times and it seems to just get worse. 2 people in line for over 15mins ...the fact that someone else came in and waited for a little bit basically was during the same as me a drop off and the clerk knew her and said I'll just take it so she wouldn't have to wait like me and the other person super rude. The location is convenient but not worth it. read more

U.S. Bank Branch - Entrance - Banks & Credit Unions Near Me - Placentia, California

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It can be an adjustment when Banks are bought out, and some processes change. The good thing is the change is for the better! Not only is US Bank an exceptional bank, but so are its employees! One in particular, Mia Mckiernan! Welcoming, thoughtful, a great smile, and genuine care! Mia took time to explain things and went above and beyond as she figured out everything I needed with my transaction, app, and biometric 2 step verification. Love the attention to detail and the incredibly powerful customer service experience I received. Thank you, Mia! US Bank was lucky to get an amazing former Union Bank employee. Great combination of service and knowledge! read more

Atm is in a very precarious location and do not recommend using after dark. It is located in the back side of the bank and is hardly visible to the adjacent streets. Lighting is very dark. Why couldn't they locate it in the front facing the intersection of Yorba linda blvd and Kramer blvd and their customers can feel some level of safety...geeezzzzz wizzzz. read more

Friendly and quick service! I'm a new "transfer" customer from Union Bank. I felt welcomed, safe, and I experienced no problems. I'm looking forward to banking with US Bank. read more

About 10 years ago, I heard a keynote address by the US Bank President at an Orange County Business Council Banquet. His speech inspired a low income person like me to apply for a home loan that I never thought was possible. It was possible! I have been a customer of US Bank ever since. I must say this bank is a pleasure to do business with for all of my financial needs. I highly recommend the Tustin-La Palma branch in Anaheim, where Mr. Lomeli who works with the Home Loan Expert Mr. Rios, are so very polite and professional and prompt! Most importantly, they say what they are going to do and then do what they say. read more

Every time I go into this branch, the people give me the impression they don't want to help you. Once I asked someone at this branch why I no longer get free check. This person said it was an effort to get people to do on line banking. I asked someone else at US Bank while telling them what I was told and this person laughed and explained they simply wanted to charge for check which is fine with me. The next time I went into see someone for help, there was a woman who sat on a computer and had a jolly conversation for like 10 minutes who I think was a coworker then after the call she sat and started doing something else even though she saw me sitting there during this whole time. When I finally asked for help she got snooty and half heartedly answered my question. Today I went in to get euros and the lady said I had to do it on line even though I spoke with someone else yesterday and he said to come in. She claimed it was quicker. And offered help even though I was standing right in front of her and she did not help me. As a result I have taken out a large some of my money (6 figures) and opened up an act at another bank. I would leave this bank altogether if I had faith in my payroll to handle my direct deposit. I'm sure I'm a small fry but these people are lazy read more

Beats going to BofA which is always packed when people. Customer and products there are a well kept secret. Please! Don't get crowded so I can continue getting great service there. Jeremy has been providing great service and has been taking care of us. read more

A banker named Eunice gave me terrible banking advice and was pretty much setting me up to have a higher APR rate than I initially have right now. She told me I would have 0% APR rate for 12 months if I opened a credit card with them to pay off my current debt on one of the credit cards I have with them. What she didn't tell me was that if I did that by getting a cash advance, my APR rate wouldn't be 0%. It would actually be more than what mine is right now on my current card. I didn't question this when I went bc I wasn't aware this was possible until someone I met after I left had mentioned it to me. She also had me sign the contracf to apply for the card without giving me all the information on the card's policies and procedures. She was rushing me to sign and now my credit score is affected bc I applied for this pointless card which will not benefit me in anyway. This is peoples hard earned money. Being a banker isn't just about making commission and getting advances by having people sign up for promotions in your favor. It's about helping people so they can have a trusted financial source who can offer better opportunities. read more

Not good .......and Yelp stinks too. Who are you to tell me to use more words. It is my review, not yours. read more

I opened a savings account here last week. Very friendly employees. Paul helped me open the account and was very thorough. He even stayed a few minutes after closing to assist me. Very nice man. Will definitely be coming back to this location. read more

Terrible customer service! Stood there forever as the only person in line and I was never acknowledged or helped. Finally gave up waiting, was going to use ATM instead and it was out of service. Will not be back to this branch. read more

This was the third bank I called today to make an apt to open a nonprofit business bank account. I chose it third based on reviews. The first two banks had higher reviews but put me off 4 days and 2 days to open an account - I couldn't believe it. This bank was very courteous when I called, answered all my questions and got me in same day at 4 pm with no concern for what time their banked closed like the other two. Michael was very professional and helpful as was all the staff and the atmosphere was very clean and nice. I would highly recommend this branch. read more

I have never been to this location and not had to wait an extended time. Teller windows always seem to be closed. This time I waited 25 minutes to cash a check. Only 2 employees assisted any customers the whole time. 2 others stood behind the teller area talking to each other and 2 additional gentlemen in suits were talking and laughing at a desk showing each other their phones. The Manager(?) came out of her office and asked if I was making a deposit, when I said I was cashing a check she said only one person had cash so I would have to continue to wait. The individual with the cash was opening an account for someone and I did not have any more time to wait. It is worth the drive to go to the branch on La Palma and N Tustin. The customer service there has always been great. read more

Made a deposit to my business act. at the branch (which was closed) ATM on Kramer and YL Blvd. Friday a week ago today. The ATM took the $2480 check but said there was a problem with the machine. It wouldn't cancel my transaction or return the check. It also did not give me credit. The next am I went to the branch and asked them to check the ATM as it had my check for which I showed them a photocopy. They said they could not do that. It would take 2 weeks to research. My check was 20 feet away but the mgr. refused to check the ATM. I still do not have a credit or the check returned or even an email acknowledging the "trouble" issue. In other words they've converted my check to their act. for their use for 2 weeks. No one at US Bank cares. I had a Covid-19 mask on but surely US Bank is the perp. This was very easy to solve but no one at the branch cared to even try. I have 3 act's there or at least I did.... They need serious management help with policy and procedure for customer service. read more

The people at the bank remember your name. fine. but they can be difficult and rude dealing with people. The teller this morning spent a lot of time with an elderly man, which was nice. But when I got to her window to have a couple items notarized, she said I would have to wait so she could get through the line of 3 people, even though there was another teller and manager. She was rude and unfriendly. I've seen worse banks so 1 star is appropriate, but as this location cares less and less about their customers and keeps hiring aholes with bad customer service skills, they are becoming a zero star location. read more

The customer service is exceptional. Sal and Simon went above and beyond in helping us with our loan/ accounts. Whenever we go in we are greeted and met with personalized service. Feels like the way banking used to be and should be. read more

We opened an account here in the Fall and Jehan was great to work with. he answered all of our questions and even made a restaurant suggestion knowing we were heading to Los Angeles. We came back in January to open a business account and he not only remembered us but again gave us great service. Last week I stopped in to fix a mobile app issue as he was heading out for lunch. He made a quick u-turn and spent the next twenty minutes getting everything straightened out. Fantastic customer service that is lacking at other banks. The funny things is I started here because my regular bank never returned my call when I reached to about opening a business account. I gave them several days and never heard from them. read more

This is a review about Simon Vu, the loan officer who handled out HELOC (home equity line of credit). While the application process can be confusing and sometimes frustrating, Simon was always available, every step of the way, to keep thing moving forward with a minimum of frustration. He always made sure to let us know of the various options we had to get the best rates and highest approved amounts. Simon is a skilled professional and has great interpersonal skills. I highly recommend him to anyone looking for specialized banking services, whether they are a US Bank customer or not. read more

Always greeted with a smile. People here are nice and courteous.

Waited in line about four minutes while teller organized her counter not acknowledging me. after a second person came in and started waiting in line then she decided she stop and decided she should help me which really pissed me off that I had to wait unnecessarily read more

This bank has the worst ATM I have ever seen. It had scanned a $500 check as a $50 check, it has refused to give me my money, it has refused to deposit a check, and recently it has swallowed my atm card. I have used ATM at other US Banks and have never had a problem ever!! read more