The best branch I've been to. Patrick, the banker, was extremely professional and patient. He…read morequickly helped me resolve my problems. Thank you for the excellent service!

Worst Bank of America. I only go here when I have no other recourse. The atmosphere is cold from…read morethe minute you walk in the door and end up waiting in line while the tellers completely ignore you. So sad to see what the service has become since I started banking here over 59 years ago!!

This is the absolute slowest branch they have. It's ridiculous. All these employees here and only…read moreone teller. Not good

Ian, he was wonderful. Very knowledgeable and super kind. He helped me and my husband with our…read morejoint bank account and answered all the questions we had. Very intellectual individual and kind. The place was also very clean !

I walked in for an approval on a loan for a vehicle. Josef took care of me every time I went, even…read moreif it was 10 minutes before closing. He is very kind and honestly one of the best services and people i've met. If i could go beyond 5 stars I would based on Josef's service.

Smaller branch located on the corner of Chapman and Kramer in Placentia. Tellers are average. Seems…read morelike the line does not move quickly at this branch versus others. 3 ATM machines outside. Parking available.

I've been with U.S. Bank for twenty damn years, and after all that time they still managed to screw…read moreme over completely. Out of nowhere they started hitting my account with fees I never saw coming. No warning email, no text, no letter in the mail--nothing. Just quietly draining my money for six straight months until one day I log in and the account's negative. How does a bank let something like that happen without ever reaching out? It's insane. I spent four hours on the phone trying to fix their mess. Four hours! Got passed around like a hot potato until I finally had to talk to two different branch managers just to get someone who could actually help. And the online chat people? Absolute garbage. Rude as hell, talking down to me like I was bothering them. Made me repeat the same story over and over, wasted my entire afternoon, and in the end they still wouldn't refund everything they took. Gave me some half-assed partial credit and basically told me to deal with it. After two decades of being a customer, this is the thanks I get? Sneaky fees, zero heads-up, endless runaround, and zero respect. I'm done. Closing every single account and I will never, ever bank with U.S. Bank again. If you're thinking about banking with them, don't. Go anywhere else. They clearly don't give a damn about their customers. 1 star. Total disappointment.

I love Stacey and the whole staff! I feel like family when I walk in. I've only banked with US Bank…read morefor over a year but I wish I joined sooner. Thank you

Elizabeth Mojica was great at assisting me with the whole process. Made it easy, I went to the…read morebranch to finalize paperwork. Once I arrived, Terri help me to finalize all documents and went above and beyond. Great experience! Thank you both

This bank is always have very nice people that work here also always very nice and friendly with…read moreyou and also very fast on your time

Before Nations Bank's acquisition of BofA in 1998, I was already a customer…read more Sadly banking is no longer what it used to be, most banking institutions have lost the friendly client relationship people expect from bankers. My local branch is in Anahiem Hills, and like most people my banking is done outside a branch; but whenever I do need in-house service I drive to the Yorba Linda branch because everyone here is always super friendly, polite and knowledgeable. Whenever I am at the Yorba Linda branch, I remember the old banking ways. SERVICE WITH A SMILE

We visited this Bank of America branch this afternoon. There was only one teller assisting…read morecustomers, while another employee behind the counter appeared to be working on something else. Since the branch was not busy and we were not in a hurry, we were happy to wait. What surprised us was what happened next. After the second employee finished what she was doing, she stepped out into the lobby. Shortly afterward, another customer entered the branch and got in line behind us. The employee greeted him warmly in Spanish, then immediately returned behind the teller counter, removed the "Next Window Please" sign, and began assisting him. At that point, we had just reached the first teller's window after waiting our turn. We couldn't help but wonder why the second employee did not open her window to assist us while we were waiting, but chose to do so only after that customer arrived. We understand there may have been a reason that was not obvious to us, and we are not making assumptions. However, from a customer's perspective, it gave the appearance of unequal treatment or preferential service. We simply hope all customers are given the same consideration and opportunity to be helped when staff are available. Thank you for taking the time to review this feedback.This version stays respectful, avoids accusations, and clearly explains why the experience felt unfair.

I just opened a business banking account with Grace. Smooth transaction, very pleasant associate…read moreexperience.

Never encountered a ruder teller than the older lady here. She could care less about her attitude…read moreand customer service. I walked out and will never come to this branch again.

Citi bank is the absolute worst bank I've ever used, by far.constantly have to call to verify every…read moretransaction then hold your funds hostage until they send you a new card, horrible bank

WORST CUSTOMER SERVICE!! I got a credit card from this bank…read more3 months ago. And they said to call the number on the back of my card so they can mail me my PIN number. Well 1st it take up to an hour for the agent ( who speaks VERY broken English) to answer your call. Then they say " your PIN number will be mailed out to your home in 7 to 10 business days) well it's been over two months. I still haven't received a pin number even though I called back a second time and they said they sent out a second pin number which again I never received today I called up and I get a person who doesn't speak English, the worst one out of the tree so far and so he says he's sending out another pin number. I asked to speak to supervisor he told me to hold the line mind you I've been on the phone for over 60 minutes just to get a hold of this agent. He puts me on hold. He comes back on the phone and says stay online. The supervisor is busy. I said please don't disconnect me from this phone call. He says don't worry you won't get disconnected. Sure enough I got disconnected. I have to call back and go through all the hoops again over an hour on hold telling them the same story the same passwords the same information only to get a person that doesn't speak English correctly. They're hiring people from overseas who are not born in the United States and don't understand the banking business whatsoever until I finally after 73 minutes on hold got a supervisor who assured me that this time the third time mind you, they are sending out my pin number so I advise you whatever you do. Don't have any business to do with this bank or credit card. They are horrible.!!! I'm going to pay off my credit card debt and shut off my credit card with this company

I do my banking with Wells Fargo and this branch is the closest to my home. Most of my banking…read moreneeds are usually met through their ATMs. There are three drive-through ATMs so there is rarely a wait to use them. This is a smaller branch and on the rare occasions I have had to go inside, the teller line usually moves pretty quickly and all staff has always been very professional. My only gripe with this location is that if you need anything other than very basic services, they require you to make an appointment. There have been a few occasions when I had to send an urgent wire transfer, larger than the online wire limit, and they didn't have any available appointments for a few days. At least I know I can always go to the branch on Rose and Yorba Linda Blvd who takes walk-ins for most services without an appointment.

They legit have 3 bankers not doing anything. They go to lunch at 12:30 ish I went in around 11…read more They couldn't help me because they were about to go to lunch. A bunch a lazy employee only there for there check. The only employee that seemed to be competent was the bank teller Maggie she is the only person in there that seems like she is actually there to