I got an estimate for Insurance, but they don't take care of the area. I was interested in buying…read moreproperty. But they gave me suggestions. Monica explain the situation completely. They were really quick about responding and giving me that quote as well.

I've been with this agency for all my insurance needs nearly 25 years, now. This is a stand-up,…read morehonest agency! They have insured multiple properties in the most economical way for me, as well as several cars. I can't tell you that in this world of automation, how wonderfully refreshing it is to be able to pick up the phone (or email) with questions, in need of documents (that I am sure I have but don't have time to find) or to review coverage options and to get a REAL person, that actually has gotten to know me and can help me! They know all the rules and how they apply to me. I can't recommend them highly enough! (Ask for Carrie) :-)

Trying to change my house insurance to over 2000 a year. After the valley fire. I have been with…read morethem for 20 years. Asked about auto wanted 100 a month for basic liability coverage. I have never put in a claim for anything. I have AAA auto 500 something dollars. My sister has full coverage brand new van and 2003 van coverage is almost 1300 a year with AAA AAA not doing home owner policy's now . I went with the wrong company Farmers

I needed to replace my renters insurance; its annual premium had almost doubled from last year. I…read morealso needed to acquire earthquake insurance. I tried researching online on my own, but every company's site required me to answer *many* questions before it would give a quote, and I didn't know if I was checking with *all* available insurance providers. (Turns out I wasn't.) As it happened, I came across an article about finding insurance, and it recommended contacting an *independent* insurance broker, and that led me to finding Avail Insurance Solutions. Avail wound up finding a renter's insurance provider and one for earthquake coverage; the combined premiums totaled about the same as what my new, higher rate would have been for renters coverage only. So, I'm very happy with Avail's service.

My first experience working with Brian was pretty good. Once I had my policies in place and I…read moreneeded to make changes/corrections or had questions it was a lot harder to get support from Brian or his office. Recently, my insurer drastically increased my rates without informing me why and the only way to address this was to work with Brian. I got in touch with the office and expressed my interest in getting this corrected or having other options before my policy renewed and managed to get Brian on the phone to discuss. He promised I would receive options or a solution by the next business day. I never heard back. I ended up switching to a different insurer (not through avail) and it took multiple attempts to get Avail to cancel my old policy. I think of the whole point of working with an agent is to get better service than dealing directly with an insurer -- with Avail that was certainly not the case.

Believe all the stellar reviews!! I was shopping around for home owners insurance and found Rob on…read moreYelp. The reviews are what prompted me to call him and I agree with all the positive comments. Rob spent a lot of time trying to figure out my options. He is very knowledgeable, patient and understanding -- which I appreciate. If you're looking for an insurance broker I highly recommend him.

Wow! Just Wow! Not enough stars! Our former insurer dropped…read moreus with only two days until policy expired--we never received the cancellation letter they said they sent; no backup emails or texts. We are in Sonoma Valley, high fire area. No one seemed to want to help us. Rob took the time out of a VERY busy day to help us get CA FAIR Plan coverage as well as additional Farmers HO coverage. He was responsive like NO other agents I called, and asked pertinent questions to customize our coverage. Nobody else did this: all cookie cutter quotes. He was fast, patient, efficient, kind and personable. When all done, he said "Welcome to the family." Meanwhile, six or more agents I called yesterday haven't even returned my calls yet. Like I said, WOW! So grateful! Will sleep tonight!

I've been a customer of New Redwood Insurance for the past 10 years, and my experience has…read moreconsistently been excellent. Over the years, their team has proven to be reliable, knowledgeable, and genuinely committed to making sure I'm properly covered and well informed. Anytime I've had questions, needed adjustments to my policy, or dealt with a claim, the process has been smooth and straightforward. Their responsiveness and willingness to explain options in clear, simple terms has always stood out to me. It never feels rushed or transactional -- they actually take the time to understand my needs and make recommendations that make sense. What I value most is the peace of mind that comes with knowing I can trust them. After a decade as a customer, that trust has only grown. I would confidently recommend New Redwood Insurance to anyone looking for long-term reliability, strong customer service, and a company that truly puts its clients first.

I have talked to Chris about insurance and vehicle registrations. He is a really great guy and…read morespends a lot of time with you and will help you with something even if he can't offer what you are looking for. Very professional and helpful.

Mike has been my agent for almost a year now, and I am very happy that I found him via yelp and…read moreswitched insurance companies. I had been with another agency with an agent for 15 years and that agent left the business and was replaced with an unorganized agent that screwed up our billing, so I left the agency, found another agency that didn't have agents and had a terrible experience, so after a year of bad experiences, it was such a relief to find Mike. For me, being able to doing my insurance business mostly via email is huge. I don't want to call an 800 number and wait on hold forever. I love being able to email Mike my updates, mileage, questions, etc. He's very prompt in his replies and very thorough in his answers. And if I do need to call, Heidi is super helpful and friendly. And he's been a huge help twice in recommending other services - he recommended the most amazing mortgage broker (Cindi Taylor - see my review) and he helped me out with roofer recommendations. On top of all that amazing service, we are now paying less than we were with the other two companies and we are better insured.

I switched to State Farm last year and this has been one of the best decisions I have ever made…read more Both Mike and Heidi are incredibly helpful and friendly. I am paying the least amount I've ever paid for insurance and I have the best coverage I've ever had for both car and renter's. Also, can I just point out it is so nice to call them and get an actual person on the line right away, plus they recognize me with only a first name. If any of you are looking for new insurance or even if you are just curious then please give them a call. I promise you that you won't regret it!!

Scott saved me when he speedily readied my flood insurance for an already troubled escrow. I had…read moreshopped for flood insurance and thought I had secured a bonded policy, but never heard back from the agent until it was too late. Scott stepped up and made it happen. He was professional, courteous, and so very helpful. I'm in my new home thanks to those that helped along the way. You're in good hands with Scott as your agent.

Scott responded very quickly, and altho I didn't end up working with him bc condo insurance is…read moretough to get in CA, I appreciated and admired his straightforward, honest, and empathic reply, letting me know that he could provide quotes for non-admitted companies only. But he pointed me to a few of the larger insurance companies that might be able to help me, and sure enough, one of them worked out. So grateful for your help, Scott!

We've been using Farmers for years with Eric being our agent. Due to Covid, he relocated to…read moreSouthern California with his family at the start of the pandemic and has worked remote since then and therefore met him only once when we first started using this agency. Despite the distance between us, Eric is very responsive via phone or email and he has Assistants in the San Francisco office who can also assist which relocated to the downtown area of San Francisco.

Eric Gee is amazing and attentive. When State Farm canceled my homeowners' insurance, Eric was able…read moreto find me a suitable replacement. He is a terrific person, and very knowledgeable about insurance products offered. If you need help navigating the sometimes tricky SF insurance maze, give him a call and rest assured your insurance is in good hands.