It's been 3 months since I wrote a review about their "temporary" closed status…read more.. Just wondering when TEMPORARY becomes PERMANENT? Get your lazy employees back in the bank or replace them! Unless you're too busy giving the government information on your customers!!!

Three weeks ago in the middle of the Covid crisis I was 24 hours late on a credit card payment and…read morethe bank charged me a $39 late fee. When I called the Bennett bank to ask if they could to remove the penalty charge they said no. It took asking for a supervisor several times before finally they removed the fee Nice to know that this bank has your back during the Covid crisis!

Your Merrit Island, Florida branch has a gem of an employee, Cecilia Ross. I had several needs to…read morefulfill. She gave me many ideas to solve my problems. I was very grateful and appreciative. All Chase employees are helpful, but Cici went the extra mile.

I made an appointment for notary service, I arrived at our appointment time, the door was opened…read morefor us and received a warm welcome. Immediately after entering we were greeted by Cory who checked us in and asked if we were ok with him helping us. Cory was professional, kind and efficiently completed our request. Great customer experience!

We moved to the area a little over 3 years ago and, we kept our old bank because of the headache…read moreinvolved in switching banks/updating accounts with payment information. I debated on opening an account here based on negative reviews I have seen but, I have to say so far, so good. Everyone has been so polite from the first phone call we received after initially applying for an account online (Checking/Savings.) I have not had any issues so far and will be sure to update if I do!

I only belive in credit unions, But this one has a lot to be desired. I opend a account to have one…read moreat the beach a local branch and then also for my business to keep it separte from my other banks. First problem is, it is not safe, No two step verification to your phone. I find that very odd. The second problem is I wanted to do A2A. So I could move my money when needed. I did all the steps required sending test amounts. Everything was approved. The minute I moved money into the account from my other bank they shut down my account. Locked me out. Then the lost prevention want a bankstatement from my bank to open it back up. I had to send them the copy of my bank statement where my bank sent the money. It is not like I am taking money out of space coast I was depositing it in. Several hours and phone calls later they want me to drive an hour and half to come in to the bank to unlock my account. Oh I will drive over, but I will be removing all my money from that bank. They are worried about the wrong things. They should be worried about security and two step verification, not someone depositing a check and shutting down/ locking me out of my account. SMH

I WAS wanting information for refinancing and a new bank account. The person I talked to was very…read moreshort with me and rude like it was an inconvenience I was there. I think her name was Stacy. I went to Space Coast instead and very happy.

I was greeted by the teller and she was very nice. However I set an appointment for 11am to open an…read moreaccount I waited 15 minutes and probably would've still been waiting. If they were busy someone could've at least addressed me and let me know what was going on. I believe in professionalism and punctuality being the highest piece of that. If my appointment won't be honored and no one even took the time to let me know I would be seen, I can't imagine what my banking experience would be. No thanks.

They have an awesome service! I went in to open a new account. It done quickly. It was my first…read moretime have my money with this bank. Darien helped me to open my new account everything done nicely.

Thank you for being the best credit union around. I've never left disappointed with this place been…read moregoing there 3.5 years now.

I guess people only complain and no one writes good reviews. I had a great experience with this…read morebranch. I was in and out, got done what I needed and Tammy (I hope I remember her name correctly) was absolutely delightful, friendly yet professional. Don't pay attention to those Karens, they're never happy :)))

We just left the bank about an hour ago. There were two customers in the bank and two employees…read more The gentleman transacting at the counter was occupying one employees time. Apparently there was an issue with whatever he was trying to do so my 96-year-old mother and I just stood patiently in line while the "banker" kept coming up to us to encourage us to use the ATM machine that you have to use by getting in your car and going through the drive-through. I asked her whether she could assist us in making a simple cash deposit. She indicated that she was not able to do that despite her being a "banker". The man at the window trying to conduct his business was upset because he was trying to get back to work. It was just a cluster mess. So my 96 year old mom and I got back in our car went outside went to the commercial lane since the "ATM" lane was full... And we were practically chastised for using the commercial Lane (add an earlier trip to the same bank, we needed a roll of change from a second or third Lane --we had to change lanes to go to the commercial lane because their vacuum tubes couldn't get it as far as the third and fourth lanes.) I was looking around for the cameras while I was in line inside the bank because I thought surely this must be a joke. Unfortunately it was not.

I have been with TD many years and would never change. I have never had one single issue with them…read more I had fraud on my account and they handled it promptly and set up a new account right away.

I am from New Jersey but needed to get a difficult transaction done at this branch in Florida. The…read moretwo women I worked with today were extremely helpful, very pleasant, and took care of my issue right away. Can't be happier!

Update: calling Launch headquarters and dealing with a local branch on Merritt island was a huge…read moreturnaround from the call center representative I dealt with in the phone. The manager was very helpful there in Getting the right people on the phone to help me out. The small branch at Cape canaveral space force base was also super helpful in getting my card back and kept constant communication in the process. Their manager and staff helped me to feel better about my situation as it shouldn't have happened in the first place and they helped me to see that the one bad apple at the call center shouldn't spoil the bunch. I'd give 0 stars if I can. The reviews here say it all about this branch and this company. I'm 25 years active duty and Their ATM stole my USAA debit card. The business the atm was at said that he Launch credit union atm has done this several times. Called the Launch credit union branch and the female rep told me it must be my bank and my card that had an issue as to why it was taken. I called my bank while Launch was on 3-way and they confirmed there was nothing wrong with my card or account so this is not my fault . As soon as the Launch credit union woman heard that, she hung up from the 3-way call and now I have to pay for a new card and expediting fees. Launch is the worst to deal with. No accountability.

I have been a loyal customer for many years, but my most recent experience has been incredibly…read moredisappointing. On July 27, I initiated an electronic transfer into my account. The sending institution, Space Coast, confirmed the transfer that same day, meaning the funds have been in this bank's possession ever since. Yet, several days later, I still cannot access my own money because the bank placed an unexplained hold on the transfer. What makes this even more frustrating is that the bank's website does not disclose that incoming electronic transfers are subject to holds. Electronic transfers are verified at the time they are sent and received, so there appears to be no reasonable justification for withholding access to the funds. I contacted corporate and was told the local branch manager would call me back. That promise was made yesterday, and I have still received no call. The lack of communication, transparency, and urgency has been unacceptable. Customers should not have to fight for access to money that has already been verified and received by the bank. After being a long-time customer, I expected far better service and accountability. Unfortunately, this experience has seriously damaged my confidence in this institution.