Got the help that I needed. Service line not long. I suggest trying another branch or employeeread more

TD Bank Howell NJ is the worst bank. TD bank does not respect their customers. They have terrible…read morecustomer service, especially Anthony Lawton. After several terrible mistakes what he did over 4 years of we being good standing customer he closed our checking account without any notice, said that we are not customers any more and we cannot talk about it. On our question where is our money out of the account he said "the check was sent out a week ago and you should receive it". But we never received it. And we are hiring a lawyer now to figure out what happened.

Had to go to TD three time because of there technical issue. I feel like when the problem is caused…read moreby the company itself, they should take it more seriously and not say to come back next day, because the branch closes in 15 minutes.

Applied for a card, but because I didn't have any balances to transfer they declined it, this must…read morebe their new model, offer 0% on new purchases and balance transfers, naturally they charge a fee for the transfers and without it they had no interest in the rest. They send you a letter and tell that their decision isn't based on your credit file, but if you call them on it, they only tell you to request your file from the reporting agency. Now I am sad they have my info from the app and I see this is a pattern of poor service from them.

Great window service with a smile. I love their online banking it makes it very easy to just…read moredeposit a check with the phone.

We have been members of this credit union since the early 1960s. We have had the pleasure of…read moreworking with Brian on several things this past year. He has always been kind and extremely helpful. Thank you, Brian, for going over and above to help us with our banking questions!

Very nice people that work there but very frustrating to use their online banking. Getting help or…read morespeaking to someone is a wait. Their online seems to be down a lot. everything seems like a longer process. But again, friendly customer service and their fees aren't bad.

Terrible customer service. They called my 94 year old mother today and said she's a risk and closed…read moreher accounts, advising her to move her money from WF. She called last week because of unusual check activity. Someone washed a 50$ check of hers changing it to $6,000. She did all the right things like contacting the back and closing the account. opening a new one. She's been a customer for over 40 years. I called today about the call she received advising her that WF would be terminating services to her. I was on hold for 2 hours with WF Risk Protection department. After they answered, they put me on hold and the call was terminated. They suck!!!!

Seriously one of the worst banks around. Many times the atm is our of money. ...even when the bank…read moreis open. Just left after waiting 15 min. Only one other customer there (talking to teller about her personal issues), another teller on the phone talking about maturity leave with a friend, and although the drive thru was empty, the teller (who offered to help me), could not because I had my atm card and not my account number on me (no sure why it couldn't be looked up). All other bankers were talking about who is from Howell and whatnot. I am a former employee of a bank (20 years ago ) and even though it was a small bank, not a chain, it would have never been accepted. This is why I have started slowly moving my accounts from this bank.

A year ago, I shared a very negative experience at this branch that left me with an unfavorable…read moreimpression. However, today I would like to highlight that my experience was completely different and extremely positive. When I visited the branch today, I was assisted by Ms. Daisy Jaimes, who provided exceptional service. She kindly introduced me to the teller and connected me with the new branch manager. Both demonstrated professionalism, courtesy, and respect at all times. I sincerely appreciate the excellent treatment I received today. It is important to recognize when things are done right, and this visit truly exceeded my expectations. Thank you for offering such a friendly and attentive service and for making us feel valued and respected. Hace un año compartí una experiencia muy negativa en esta sucursal, que me dejó una impresión desfavorable. Sin embargo, hoy quiero resaltar que mi experiencia fue completamente diferente y sumamente positiva. Al ingresar a esta sucursal de Santander Bank, fui atendido por la Srta. Daisy Jaimes, quien me brindó una atención excepcional. Ella me presentó al cajero y me puso en contacto con la nueva gerente, quienes mostraron profesionalismo, amabilidad y respeto en todo momento. Quiero agradecer sinceramente el trato recibido hoy. Es importante reconocer cuando se hacen las cosas bien, y en esta ocasión realmente superaron mis expectativas. Gracias por ofrecernos un servicio tan cordial y por hacernos sentir valorados y respetados.

I find this particular branch to be very helpful and courteous. I try to utilize this one over…read morethe others.