The service has been great. Everyone is very courteous. Their app is terrific. You can do…read moreeverything for your banking from your phone.

I tried to exchange a roll of quarters for a $10 bill, and I was refused because I am not a member…read more The manager was very rude about it. I've she made me feel like I was breaking the law.

You charge me $7.50 to cash a check b/c you say I'm not a customer. Guess my mortgage isn't worthy…read moreenough!! AND then have the gumption to ask why I don't have a checking account with your company. I'm pretty sure you shouldn't have asked that question!! But since you did, you now know that my personal bank of choice (a credit union) has far better customer service than that!!! My husband & I work hard for our money and what we have. So yea that $7.50 is a lot of money to me!!!!

Everyone in this branch has been very nice and easy to work with. I love that I'm in and out with…read morein 5 minutes. The personal bankers and Store Manager are very nice. I would recommend this Wells Fargo out of all the other surrounding stores in Roanoke.

Ashley was especially efficient. After finding out what I needed, she wasted no time in getting my…read moretransactions completed and my CD funded. I love this bank because of people like her. Thanks Blue Eagle!

McKenzie at Blue Eagle is always great!! To be honest she is the only rep I like dealing with. So…read morecompetent and efficient!! The 5 stars are for McKenzie's service!

I was a little upset with Virginia Credit Union at first, but I do want to give them credit because…read moreI genuinely feel like they are trying to do the right thing. As a longtime Member One member, I chose to stay after the merger because I felt like VACU would take care of the members they inherited, and after the way they handled my previous issue, I do have more confidence in them. I'm updating my review because I have a couple of remaining concerns that I'm hoping someone from VACU can reach out to me about. First, I especially want to reiterate how appreciative I am of the assistance I received with my previous account issue. I experienced a hardship that unfortunately resulted in my account being charged off and closed. I take full responsibility for that happening. However, after hearing me out and reviewing the situation, VACU agreed to reopen my original account as a one-time courtesy, especially since I had previously been told by multiple people that it could be reopened. That meant a great deal to me, and I am extremely grateful to the very helpful lady who reached out to me and helped get everything resolved. There is one related issue that I unfortunately forgot to mention when she called me. The same people who originally told me that my account would be reopened also told me that the charge-off would not be reported to ChexSystems. However, it ultimately was reported. I want to make it clear that I'm not angry or upset with VACU simply for reporting it, and I fully accept responsibility for the circumstances that originally caused the account to be charged off. My concern is that I was specifically told that it would not be reported. Because of that, I would really appreciate it if someone could review the situation and see whether VACU would be willing to have the ChexSystems record removed as a courtesy, especially considering the circumstances and what I was originally told. I completely forgot to bring this up when the very helpful lady called me about my previous issue, or I would have discussed it with her then. I also have a separate concern regarding the online lending system. I recently requested a personal line of credit, and I was disappointed that the online system did not approve my request. I would really appreciate the opportunity to speak with a lending manager or someone who has the authority to manually review my situation and see if there is anything VACU might be able to work out with me. I completely understand that VACU has lending requirements and that I may not qualify for the amount I originally requested. I'm not asking anyone to disregard those requirements or guarantee me an approval. I would simply appreciate someone taking an individual look at my situation rather than relying solely on the automated decision. If the original amount isn't possible, I would be more than willing to consider a smaller personal line of credit, different terms, or another option that VACU feels would be reasonable. I'm willing to work with them to find something that works for both sides. The ChexSystems issue is also important to me because having that report has made it difficult for me to establish a relationship with another financial institution when I need additional lending options. However, I would honestly prefer to continue building my relationship with Virginia Credit Union anyway. That's one of the reasons I'm reaching out to VACU first and hoping someone will be willing to work with me. Overall, I do appreciate what Virginia Credit Union has already done for me. They listened to me when I had my previous issue, took my circumstances into consideration, and ultimately found a solution when they didn't necessarily have to. That went a long way with me and is one of the reasons I decided to stay. I'm hoping someone from VACU can reach out to me again to discuss the ChexSystems issue, and I would also really appreciate the opportunity to speak with a manager or someone in lending about whether my personal line of credit request could be manually reviewed. Even if the answer isn't exactly what I originally requested, I'm very willing to have a conversation and see if there is something we can work out. Thank you again to the people at Virginia Credit Union who have taken the time to listen and help me. I really do appreciate it.

I was a loyal Member One customer for years, but ever since the merger with Virginia Credit Union,…read moremy experience has been nothing short of a disaster. Their customer service has been incredibly disappointing. They returned my SSDI direct deposit over what appeared to be unnecessary account issues, putting my livelihood at risk and causing needless stress. As if that weren't enough, they also held $200 from a deposit I made because of a hold they placed on a completely separate check. The entire transition has been frustrating and poorly managed. Instead of making banking easier, it's created one problem after another. I no longer feel like they value or care about their members.

Over five years ago, I opened an account with the Freedom First Credit Union at their Downtown…read moreRoanoke branch. Since then, they have given me excellent customer service, treating me like a member of the credit union more than just a customer like many other large banks do. Today, I happened to be in the Vinton area, and I decided to give their branch there a visit to check it out and to test the consistency of their customer service. It is conveniently located at 120 West Virginia Ave in a relatively small building but with a nice size parking and a drive-through as well. On the entrance glass doors, there are listed their days and hours of operation. It was decorated very simple with one open meeting room near the entrance and another enclosed with glass walls for more privacy. I noticed some literature was written in Spanish: "Encuentra tu Libertad con Freedom First." Which translates Find your Freedom with Freedom First. Another literature was about a relationship review to allow a credit union representative to meet with you to help you reach your financial goals. And yet another was about Freedom@Work. Helping businesses employees with financial knowledge. Just by reading these few literature one can realize that Freedom First Credit Union cares about people in the community. Their Mission is "Helping People Prosper- Helping Communities Thrive." At the back of this branch is located the main counter with their clerks ready to assist you with your business for the day. I approached the clerk on the left, whose name was Joshua, and he greeted me with a friendly hello and a "How I can I help you." I gave him my Credit Union Card and told him I wished to withdraw from my checking account $40 and would like it in four rolls of quarters. After checking my account in good standing, he asked me for my birthday to make sure it was me and relieve me from having to pull out a picture ID. He then had me sign for the transaction on an electronic touch pad. This was my first time in this branch, yet Jacob made me feel at home there, and this is something that I highly value about Freedom First. I have also used the service of their Financial Empowerment Center, and they have helped me with my setting goals, savings, investing, and improving my credit scores. I highly recommend Freedom First Credit Union for all those who are starting out to open a checking and savings account or who are not satisfied with their current bank or financial institution, and by experience, I can assure you that you will be better off because Freedom First truly has your best interest in mind.

awful intake experience to open an account. to be fair, i was having a really rough day…read more nonetheless, representative questioned the legitimacy of my very desirable credit score and history despite having the report right in front of him. attempted to sell me on services i did not want and made invasive comments throughout the intake. i was incredibly tempted to stop the entire process when going through it because of this individual. i will give this credit union a few months to win back my business, otherwise, i will be banking with another business.

Kitty followed up on an internet inquiry I made regarding a car loan. She took our loan…read moreapplication over the phone and we quickly had an approval and finalized loan. The process went so smoothly that we spoke to Kitty about a home equity loan which also was a smooth and quick process start to finish. Everyone at Blue Eagle was professional and so pleasant and helpful. They have definitely earned all of our future business!

Friendly staff especially in Vinton. They put customers first. Thanks for recommending products…read morethat met my needs

5Good rates on loans! Communication can be confusing, but today on my call to the nw branch the…read moremanager spent a good amount of time explaining my loan to me (and I kept asking questions). Overall very informative! She told me to call their payment line payment center and gave me the extension4when I called their first time someone answered and right after I said hello hung up on me. I called back two times and got hung up on again both times

Wish I could give 0 stars. Way better credit unions in the area and even banks. The point of a…read morelocal credit Union is to have great caring local service... this bank is not that. They just want to find a way to take your hard earned money.

I opened an account with Freedom First Credit Union over six years ago here at their Downtown…read moreRoanoke branch, located on the corner of Campbell Ave and First Street. Today I decided to visit the branch to obtain a copy of my 2024 1099-INT form to provide to my tax preparer. As soon as I walked in the door I was warmly greeted by a friendly teller, who was happy to see me because she was the person who opened my account years ago and had returned back to this branch. This relationship banking is something that I value the most about my membership here. I am treated and valued as a person instead of just a number. It doesn't matter if you open an account with just $5. This deposit gives you a share of ownership in the credit union. This particular branch is very special to me for its interior design. Framed old black and white photographs of the City of Roanoke compliment its rustic architectural design, pointing to the historical significance of the Star City of the South. And it also highlights this credit union's mission. Freedom First Credit Union's mission is to help people prosper and communities thrive. To them, "Where People Bank for Good," is not just a neat slogan, it means that they utilize their members collective resources, resulting from their shared success, to be an economic catalyst in our community and improve the quality of life for everyone. One of the service they provide through the Roanoke Financial Empowerment Center is an opportunity to meet with a financial counselor and receive financial education and advice. Another is meeting with a credit union representative to review your current services and if you would benefit from switching some or adding additional ones. And yet another is meeting with a financial planner to talking about savings and investments and the power of compounding interest. Even though I still have an account with a large bank as well, Bank of America, which I've had since I started attending the University. That at that time was known as Bank of Boston, I have great pride of being a banking customer of Freedom First Credit Union and would highly recommend it to all those considering opening an account for the first time or those considering switching financial institutions because they are not happy with the service or personal attention they are receiving elsewhere.