This location tellers seem professional.But few locations strange characters working there.I was a…read moreteller twice younger born roanoke va.THE new vision banking strange but that's new tech.future.My account got hacked but it's ordering online I think so my.phone purchase.But they thank goodness have fraud dept.I despise they took off call in balance purchases.NOW talk to teller.But They always nice.NOT easiest to get loans.I thought credit union better.Closed a branch.ELECTRIC RD only 1 agent in there nice.Attitude problem same near williamson rd location.Overall it's fine for now

Over five years ago, I opened an account with the Freedom First Credit Union at their Downtown…read moreRoanoke branch located on the corner of Campbell Ave and First Street. Today, since I was in the area of Crossroads shopping at BJ's, I decided to visit the Freedom First Credit Union branch there. The branch is located in a modern small strip mall together with Tropical Cafe and with the Roanoke Financial Empowerment Center. Not only does this branch contain a drive-through, but it also has a modern ATM machine outside the building and a depository box as well. As I entered the door, the place was clean, modern, and decorated with extra large poster size photographs of family and people starting a small business. It also had some large size slide images display cases with Spanish writing saying: "A More Brilliant Financial Future Begins Here," and "Follow Your Financial Dreams with More Confidence." There were also individual offices with glass walls where soon to be customers or current customers could go to discuss with a Freedom First Credit Union representative their current needs and the financial services that could meet those needs. The place also had modern, comfortable seats spread around so people could sit and wait. In the end, there was the teller counter currently with two tellers. One of the tellers was assisting a customer, and the other teller greeted me with a smile and a warm welcome. I handed her my Freedom First Credit Union Card and requested four rolls of quarters from my checking account. After looking at my account in her computer and seeing that it was in good standing, she efficiently processed to obtain the four rolls of quarters for me, had me sign the digital display, and provided me with a receipt of the transaction. Besides the fact that you can open an account at Freedom First Credit Union with very little money and their staff are very friendly and professional, I also enjoy the convenience of their user-friendly app. You can see all your transactions in the palm of your hands, transfer your money from one account to another, take a picture of a check you received and make a deposit via your app, and have useful information about financial planning and the other services they provide. One of these services is the Roanoke Financial Empowerment Center, where you can meet with a financial counselor and receive financial education and advice. Another service is meeting with a credit union representative to review your current services and see if you would benefit from adding additional ones or modifying your current ones. Another is meeting with a financial planner to talk about investments. Even though I still have an account with a large bank as well, Bank of America, which I've had since I started attending the university, that at that time was known as Bank of Boston; I have great pride of being a banking customer of Freedom First Credit Union and would highly recommend it to all those considering opening a new account for the first time or those who are considering switching financial institutions because they are not happy with the service or personal attention they are receiving elsewhere. This is one of the advantages of dealing with a credit union over a large bank. I highly recommend the Freedom First Credit Union to all of you who would like to have a relationship banking experience and be treated like a member of the family.

This is not a bank or credit union. if you want your funds cross mingled , lost , or outright…read morestolen this is the place for you . customer service is a joke at best . Management knows catchy lines like "we care about our community been working it for decades " but can't spell it correctly, Management also enjoys blaming you the customer for their errors . you would be better putting your funds elsewhere.

If I could leave 0 stars I would. I've rented from Lawson since the covid shutdown. Things have…read morealways been kinda fine, but the past year it's gotten bad. They don't do anything when you ask them to please remind the other tenants in the house to take down the trash, or pick up their dogs poop in our shared yard, it's mildly infuriating, but that's not the reason I'm writing this review. Last winter there was a mice issue, a man from LRG and the exterminator came out and set poison out. LRG said they would coordinate with the exterminator to come back to collect the poison, I never heard anything back. This kinda annoyed me, but I was like whatever I can get rid of this poison food crap myself. Fast forward to now, I stepped into a piece of rotted wood by the wall in our bedroom. This was the same time we found black mold in our A/C unit in our bedroom so I had them come out for both at the same time. They cleaned our A/C unit and cut out the wall(wall was rotting too), sprayed it with bleach and covered it with painters plastic, and that was it(April 10). Austin Jones contacted me (April 11) and said that he would keep us in the loop with everything going on, and ONCE AGAIN, I never heard anything. I sent a message(May 22) quite frustrated, because there is a hole in my wall and rotting floor in the room where my infant sleeps, so this is a big issue to me. Never got a response and I'm posting this review today (May 30).

Rob Lawson has been managing my triplex for over 10 years. I went through three previous…read moremanagement companies before I was fortunate enough to get the Lawson Realty Group to manage my property. Everything is taken care of. They are professional, thorough and will go the extra mile to take care of your investment. Highly recommend.

I don't actually use this bank, but have used its drive-thru ATM a few times. It's absolutely…read morehorrible. When you go to pull in, don't drive under the covered area as I initially did...it's on the outside of it. Not too great if the weather's bad. From my sedan, I can't reach the ATM. It's too high, so I have to park and hang out the window. The screen is always dirty and the contrast is so bad, you can hardly read the information unless you provide shade with your hand and get right up to it. Not a one-time experience, but every time I use it. The only reason I continue to go back is because I haven't found another drive-thru ATM in downtown Blacksburg. Once I do, I'll be going there instead.

NBB is a great local bank, they have internet banking ETC like any national chain. The advantage is…read moreyou can walk in and talk to any department at any time if you have a problem and call customer service you actually talk to a person not a outsource in India. To update Eric W's review they have replaced most of their ATM's recently they were outdated but are now much easier to use and don't look like they are from the 80's.

I called. They asked what kind of where it was going to where it was coming from. They were there…read morein 15 minutes. Best service I ever had nicest guys I talked to Sean on the phone. He was great. The guy that came he was super he backed it in with amazing amazing amazing I will totally recommend this place to everybody and I will use it again when I get to go to the starter very much again you made my day. I would also recommend to all veterans. They were very kind to me. I'm a disabled veteran and oh my God they were just great so much.

BIG LIES told by FAT BOYS: -They do not charge $450, as told…read moreby the driver. It's actually $525, plus $150 cleaning fee , plus $150 for 'storage'. - NO, they will NOT give you time to get your stuff out! They will send you to their location on Underhill Ave, have someone unlock the gate and rush the hell out of you. We were there for 10 mins on the clock when the man there was kicking us out and being super nasty and rude! NO, you cannot go to their Underhill location at any time because there's NO ONE ever there! They actually have to call a driver to go with you to unlock the gate and rush you and watch you as if they owned your vehicle. The receptionist and her manager Sandy are both the most hideous, vulgar and disrespectful people you will ever meet if you DARE to disagree with them. Sandy will lie to your face even if you have evidence recorded and will not hesitate to be vulgar. She's a bitter, narcissistic, and lonely old woman who does not deserve to have the position she has. Treating customers who have been in an unfortunate crash should be for someone who is compassionate and empathetic. No one chooses to be involved in a crash. NOW, my respect goes to Kevin. He came to talk to me while witch Sandy was throwing a temper tantrum and was the most understanding person in that office! He listened to the situation I had faced with them and understood the hell they had put us through. He was apologetic and understood what they had done wrong. If it was Kevin running that place, I would say do business with them, but DON'T because its not him running that place! I'm not the first person to complain here, so, just know what to expect. Additionally, if you take a card to pay just make sure that you also have your ID, they have to match it. It's very unprofessional how this business is being ran, so, please, call someone else and save yourself the trouble of dealing with these people.

I used Phins for an inspection renewal. My experience was very positive. The business was very…read morebusy and I recommend making an appointment.