Great customer service! No long wait times and very professional and friendly staff. I would…read morerecommend going to this bank!

had a good experience here with Jayainty opening a checking account in early august. professional!read more

great customer service Assistant manager he did a perfect for my accounts! I would recommend this…read morewonderful local bank to everyone.

They are all very friendly and helpful! I have been a customer for a couple of years, I am always…read moregreeted when I walk thru the doors, and helped with enthusiasm. If they are busy, they always say thanks for your patience, and they always say goodbye have a great rest of your day!

I have to say this bank is the Worst Bank I have ever banked with. The staff is friendly, but…read morethat's about it. I went to the bank to ask them how I can not be charged a service charge. They told me I needed a minimum in my checking account. They made a transfer from the savings to checking account so that I would not be charged the service charge monthly. AND then the next statement I get, there's ANOTHER SERVICE CHARGE! I got my Banner Bank Mastercard Statement today and there is a credit balance on it. I called in and after speaking with an agent for 5-10 minutes she tells me she will transfer me to the credit card department. The transfer goes through and once again I am NOT at the credit card department. The lady gives me the number for the credit card department and ITS THE SAME NUMBER I ALREADY CALLED. So I call again and ASK for the credit card department. The lady that answers is the exact same lady I already talked to who told just gave me the number for the credit card department! OMG! what the hell?!!! So now I actually have to waste even more of my precious time and drive down to the branch and have them take care of this problem. THESE PEOPLE ARE PATHETIC. Safe yourself the aggravation and BANK SOMEHWERE ELSE!

Wow. I've never been in this bank before. Never even been to Banner before. Went in to make a…read moredeposit for a friend. It was about 4:50....so I guess they were tired but no one said hello or greeted me Teller was nice after I said something to her, but she didn't even greet me when I walked up. Everyone had their heads down working and wanting to go home. . Had kids with me and they ignored them too when they asked me if the bank had suckers. I said, they don't have suckers. The twins said "well I think I see chocolate candy on their desk". No one even said a word or offered it to them after the kids mentioned the candy. And they all heard. No other customers. While I was filling out a deposit slip, I heard a lady at a desk, talking to a customer on the phone and after about a 2/3 min conversation, she said "Let me talk to my supervisors & I'll get back with you." When she hung up, another employee said, you can't get them now...."She said "I know, I just said that to get off the phone with them." I'm glad I'm at Wells Fargo. Unfriendly and just going through the motions at Banner.

I don't bank here. If I wasn't already tied into another bank for my business and one for my…read moremortgage, checking and all else already, I would switch. When we wanted deposit bags for our pizza delivery driver, they gave them to us for free, while our bank wanted almost 20 bucks each. We make sure all our delivery customers see First Mutual on the bags. When my son was looking for a bank for his checking deposit, I recommended first Mutual. The staff is friendly and really cares that you have a good experience in their bank.

I have been with First Mutual for almost 5 years, both business and personal banking. When Scott T…read more was the manager this place was THE best bank I had ever gone to. Since he left about two plus years ago the service has gone down hill. Maybe it was when they were bought out by another bank (Washington Federal Savings) that the service went away.

Here to vent about how this branch wasted a month of my time, while another U.S. Bank branch solved…read moremy problem in 10 minutes I had multiple calls and emails with the branch manager, Jeff Sisco, answering his questions and providing all the forms and account documentation he requested. He gave me the run-around for weeks and eventually just ghosted me He made major factual errors, stubbornly insisting I needed a high-liability Medallion stamp even when I pointed out that the form explicitly accepted a standard signature guarantee, official bank seal, or paying agent stamp. He hid behind corporate policy because he did not understand the paperwork It was a breath of fresh air to go to another U.S. Bank branch instead. They asked the right questions, immediately understood what I needed, and had my document stamped and ready in less than 10 minutes

Spencer is a 10/10 employee He worked fast and efficiently…read more A curve ball was thrown at us and he quickly asked questions where needed and got me answers He kept an awesome attitude and made me want to give the branch another chance Thank you Spencer !

I really appreciate the Excellent people who work at the Everett Branch (404- 128th St. SW). I…read moreapplied for a transferred mortgage last year about this time, and they took about 2 months to get back to me, with a very small reduction in my current rate. I called Whatcom Educators CU, and the manager got back to me in about 10 minutes. Now I have a much better mortgage rate with WECU. I pay my WSECU credit card early and always for over 4 years. They would not increase my limit (from $5000 to $6000) without a hard pull on my credit. This year, I had a fraudulent charge on this WSECU credit card. That in itself is a concern. I did not get any notice about it. I asked them to close my credit account. Apparently, I didn't communicate adequately, as the closed my card, but left the credit account open. I went into a branch to figure out how to get the account closed. They stated that closing a credit account (with zero balance) would be a detriment on my credit report. I closed it any way. As well, I locked my debit card with WSECU. I'm keeping WSECU as a secondary credit union. Thank you to the very professional and friendly staff at the Everett Branch. --Laura H., Everett

Terrible communication and listening skills with minimal verbal contact…read more We applied for a HELOC loan, online and nobody contacted us to prepare us for what we will need to put our best application forward. They just ran our credit before contacting us and made us a counteroffer based solely on the minimal information in their application which never asked for savings or other assets. No one ever contacted us to ask for income information or assets until after they ran our credit. Our credit is 750+, our payment history is spotless, and our savings are greater than our debt. The agent was very dry and impersonal the few times we spoke with her (twice for less than 5 minutes) and we felt like we were just a number the entire time. She offered less than what we wanted, even though they valued our home at a much higher value than we expected, and never acknowledged anything we would communicate to her about our assets or savings. She would just email us for more information and never ask for our assets or personal savings information that would show our savings are larger than our debt, leading me to believe they do not take your assets or savings into account when calculating loans. Thereby never having a full picture of our net worth. Our entire experience felt impersonal and robotic. It almost felt like they never listened and gave us a "take it or leave it" offer without discussing or reviewing all of our assets. I couldn't help but feel they were being biased. If you want to deal with dry, unfriendly people who will make decisions from little information and not acknowledge anything you bring up, then WSECU is the place for you.

I have had accounts with Express Credit Union since 2009. I have had a variety of loans with them…read morewithout any trouble. If you need to see someone in person, you might not be happy with their limited locations, but I have always been able to reach someone by phone. Their service representatives are always friendly and helpful. They called last summer because a check I wrote for over $2K (escrow shortage) wasn't going to clear - a hold was put on my card because I put gas in the car. Fortunately, I had the difference ($100) in a savings account that I was able to transfer over. I don't think any bank I ever worked with would have called - they just would have bounced the check and charged me as many fees as possible.

Just opened an account with Express. I was concerned in the beginning because the process seemed to…read moretake forever,but I think that had to do with the promotion of 9% cd. But so far, I'm pleased and was able to get the CD. They're a little different than Navy Federal and some others, but I recommend people give them a chance if they can.

Underwhelming service but not necessarily rude…read more They have zero desire in acquiring new customers. Just be prepared to do all the legwork.

Customer service is always great and my family and I have been banking here for over a decade.read more