This branch used to have good service but has lost it's edge. I came in for service requiring a banker. I waited for a while without interaction. Seeing that I might not get help for some time I made an appointment for several hours later. I received a text and an email confirming, which I thought was a good sign. Arriving promptly on time I was directed to the couch to sit and wait, and wait as long as when I didnt have an appointment. Couldnt take it and went down the street to the branch by Barrons. Dont know what happened but the Ynez branch service is not good anymore. read more

This location is very clean and nice, Everyone there was very friendly and genuinely cared about their customers. Especially CASSIDY who helped me that day she was incredibly sweet, very patient and professional. She really went above and beyond to help resolve my issue with such care and dedication. I truly felt supported and satisfied with the service. Highly recommend! read more

A very smooth process! The interior was very clean and there wasn't a long line. My bank teller was very quick and efficient which made me glad. The place had a lot of associates helping people out so I was happy to see that they were working and not just sitting around. I was disappointed and surprised, however, that they didn't have an ATM inside of the bank. Most banks do so that people can make larger withdrawals than the ATMs outside. Overall, really convenient and I'll definitely be back if I'm in the area! read more

See all

Had to stop by Wells Fargo this morning and absolutely had to do a write up for Hector. He was the teller that helped me through my transaction. He remained patient with me when I couldn't find my debit card and was extremely helpful with ways to navigate the situation! He has a great disposition and is a super great representative of the establishment! Thanks Hector!!!! read more

Holiday weekends forget about the A T M there always OUT OF ORDER, even on a Monday morning the day after. Someone is NOT DOING THEIR JOB,,,......... read more

I am an investment account holder. So, I stopped by the bank to correct my address/ info and was told that I would need an appointment. I offered to wait and was told there was no one who would be able to help me. ( yet, there were 2 bankers without customers). Normally, I would ask to speak to the manager. However, it was the manager speaking with me!! I even asked if another local branch could help and was told they all require appointments. Honestly. ‍‍. As soon as I get this account info straightened out , I'm moving my account !!! Yes, it was Friday at 2:00. Still I would give 0 stars as that is how much help I received. !!! read more

I was never able to get proper help from this branch, the last time I visited this branch was to open an account for my sister, which unfortunately I realized that they don't even have the literacy to read the date of important document.... (they said it's expired) I am sorry for Wells Fargo for hiring uneducated employees. read more

Wells Fargo Bank - Banks & Credit Unions Near Me - Temecula, California

This branch is great. Its always a pleasure to deal with all the people here. All the employees really seem to care about customer service. A lot. I recently had a meeting with Fabianna, she was so helpful and patient. She answered all of my questions and helped me out tremendously. She also is very knowledgeable about banking. A+++ service. read more

I have only good things to say about this branch. We came here about 12 years ago to obtain loans for our son's college tuition and such. With the help of Marianne we secured the loan, opened checking accounts and got everything we needed. We continue to do business here and feel very taken care of. read more

Stopped by to do a quick deposit. Many tellers working so we were able to walk right up. Love my Wells Fargo banks, always get great service. Always bright and clean branches! read more

The floor plan is no different than all the rest. This location is not my usual branch & thank goodness because my branch employees are so friendly and offers assistance without asking. I just ran in to verify something on my account. As I opened the door there were 3 bank employees conversing, and not one said hello or smiled... okay no problem didn't like your vibe either. As I waited for a clerk 4-5 more employees passed me and not one looks up to say hello or smiles. I was starting to think are they getting robbed???? Are they sending me signals for help?? Do they want me to call 911?? Finally got to the window and she was pleasant but the branch manager here needs give a pep talk to the staff about making their customers feel welcomed! read more

Wells Fargo Bank - Banks & Credit Unions Near Me - Temecula, California

If your thinking of opening an account and are informed of the catch phrase " minimum balance no fees". Don't be fooled unless your on this account looking for new revised terms and conditions every month. You will be putting your money in the pockets of those crooks we have heard of at Wells Fargo. When they decide to charge a dormant fee because you have not made a transaction in 6 months you will not only be expensed this cost but when this puts you below the "minimum balance" you will be expensed again. Don't wait long this is how they empty accounts over time when your deceased parent does not make a transaction from the grave. read more

Wells Fargo Bank - Banks & Credit Unions Near Me - Temecula, California

Worst Bank in the world. Racist branch manager! I was told I would be better served somewhere else somewhere like Walmart. This branch manager has no respect for the community. They cashed my husband checks but wouldn't cash mine. I have been a customer for 15 years. I have lived in temecula for 25 years.The branch manager wouldn't even give me a desk to discuss my financials. This lady had no problem discussing my personal information on the floor where everyone could hear. The branch manager obviously felt very comfortable with what she was doing. This lady is a menace to our community what right does she have to treat anyone in this manner. Ask yourself is this the kind of problems you want to have or deal with. read more

Poor customer service. Employees don't know policy of the bank. Poorly trained stuff. For sure don't use this guy. read more

Wells Fargo Bank - Banks & Credit Unions Near Me - Temecula, California

Leanne Rapanot is amazing! Her customer service is phenomenal and she handled all of our questions and concerns in a professional manner. I recommend going to her for all your checking needs!! read more

Just moved to Temecula 4 months ago. This branch is closest to me. The staff at this branch are very courteous and professional. So far, so good. read more

Long story short, you can't fix the stupid of the management at this branch that doesn't even understand their own company policies. If the mangers don't understand them, then they train their run of the mill employees incorrectly and it just makes you want to pound your head against the wall. They are more interested in selling you product while not even having a clue of doing simple procedures by corporate policy. read more

The customer service is what really brings me to a bank. Oh and interest rates! But more importantly, Wells Fargo makes you feel like they go above and beyond to make you happy. Good amenities. Basically what you need out of your bank I guess. I got a whole bunch of 1's here for strippers and they were real cool about it. It was cool how people around me started getting singles once I started it. Even the underaged kids listening to how I'm gonna blow all these 1's on strippers for my interns. Glad they can accomodate and help my interns help all the single moms out there! read more

I have been going to this bank for quite some time due to work. I got rid of my wells account almost 6 years ago and this is a prime example of why. I went in today and supposedly one of the procedures changed regarding our deposit bags. Ok fine that's no biggie, except the girl at the counter, Jackeline, instead of explaining that the procedure changed said that our company was doing our deposits wrong and that THEY LET US do this for quite sometime. That they were supposedly told the day before that they were to no longer do that. Ok again fine but she continued to give me attitude and argue when I was not even being rude with her. I have been working in customer service for almost 7 years and I would never get a personal account with Wells again because it seems IMPOSSIBLE for them to NOT hire rude employees. This would have never happened at Chase. read more

I just had a great customer service experience here! My mortgage was transferred to Wells Fargo recently, and my experiences with them have all been very positive. They actually help and direct you to a LIVE person when you have questions! I also love the app that allows me to track my payments. This branch in particular has been very courteous and helpful. read more

Completely understand why adjustments to businesses have to be made due to Covid. But it is scorching hot outside and there's ONE tiny tent for about 10 people and we're all standing out in this heat and direct sun! They are unapologetic and treat you like you're the problem when you walk in sweating & upset. They're conveniently standing inside with cool air condition room & on their phone, so what do they care. It's a good size bank and there's definitely plenty of room for people to social distance & space out inside. This makes absolutely no sense! Get more tents or other ways of accommodating your customers!!! read more

Erika and Israel were a great help when we needed to change dollars to euros. Thanks so much for the great customer serviceErika!!!!

Bri was the best teller I've ever spoken to, super sweet & helpful! She referred me to Marlene, a banker who took the time to help me out even though they were closing soon. Best thing was, neither of them made me feel like they had an agenda or were just trying to make commission off me like so many banks do! Awesome people, way to go Wells Fargo! read more

Wells Fargo is a horrible bank. This location made it even worse. I am forced to use Wells Fargo since it's the only bank who has student credit cards. I just need it to build my credit. Tellers don't know what they're doing and Wells Fargo needs to get with the times. It seems like they move their money around with those stage coaches. Chase customer service is top notch and banking. Is way ahead of Wells Fargo. read more

This is by far the worst company ever. They played alot of games with my money and caused alot of stress and debt to me , I would not ever recomend any one to use this company.Think before you bank .., Ive read alot on line about them like charging people a $35 dollar fee to cover a $5.00 Item I would say they must be making a awful lot of easy money at those prices.And when you call the 800 number becareful you dont talk to a Manager Named Bo--ie was the rudest peron ever. So bad customer service goes along way !Times are tought you better start treating your customer better or you may end up like a lot of Calif Homeowners..Left with nothing.Shame on you read more

Thank you Cheryl! You were so kind and helpful! People like you make Wells Fargo a wonderful place to bank. I appreciate you! - Mrs Ellis

Judging by these reviews you should already know why, I came in from a busy hectic day, wanting to get print outs of my bank statements. Because of the house I'm buying is asking for them, I sat down waiting to be helped while another customer came in 5 min after me with a same request, as I seen them being helped before me made me very upset, I'm still sitting here listening to this employee telling a lady that in order to get on the title of the house her husband is already on,she will have to refinance her house!!!! This bank is a joke. A JOKE. go to the Wells Fargo off Newport road. Way worth the drive. read more

Not a fan of this location, not helpful at all. I've been banking with Wells Fargo for 12 years and go to this location all the time. I'm just sick of how absolutely un-helpful they are. read more

I have never met such friendly staff. Amir was so likeable and fast. Every single person there welcomed me with a genuine smile. I was in and out faster than I could type this review but was amazed at how quickly they made me feel important and welcomed. read more

Customer service was great. Used them to open a checking account, they were very quick and easy

I give them two stars because some of the staff members are so damn nice ... but when it comes to company policies ... downright awful organization. Wanted to close accounts and move over to a credit union since they are just better for consumers and the communities they serve ... but Wells Fargo did not make it easy. First I was told I could not close my checking account because I had made a transaction on the account earlier that day ... I reluctantly (and foolishly) agreed. Later another WF banker told me of course I could have closed the account that day. But he could only close my account if i paid the overdraft fee that accrued after on of my auto bill pays came thru after I I had tried unsuccessfully to close the account. Long story short ... two visits to the bank and two calls to customer service and the account is still not closed. But they tell me I can close it by calling again tomorrow. Insane. They must be losing so many accounts to credit unions and community banks that they developed a series of policies to make it difficult to close accounts. Run to a credit union or community bank and pull your money out of this organization. read more

I have been banking at this location since it was Temecula Valley Bank so many years ago. I have to say the "kids" that are tellers are friendly and robotic at times with what they have to say and do. As far as the outside ATM 's they are awful. Never use the 2nd (not attached to the building) The bank tells me they don't manage that one. Most of the time it was not working and what made me so mad is the lack human consideration, so many pressed for time these days, a valued customer I think not! If the ATM is not working can you post a sign!!! Please. Like today it was unable to take a deposit, the ones in front were under construction and the line in the bank was ridiculous. If you are so good at customer service why is there not a sign as a courtesy to your customers that the ATM is not taking deposits. Last time I got we are sorry but we don't manage that ATM, I went into the bank so upset, pressed for time like all of us and nothing was done. I am head to San Diego Credit union as soon as I have the time. read more