I had a great experience with my commercial refinance! Meddy was especially amazing through the…read moreprocess. Thank you

I wanted to support a Black bank, but unfortunately, Industrial Bank of Washington was a bad…read morechoice. They have absolutely worse customer service. I spent 90 minutes on hold and was locked out of my account for two weeks. I didn't want to spend time traveling and sitting in a branch because the service is just as bad. Once I go customer service, he said hello and immediately hung up on me. I was put on hold repeatedly. Customer Service agents did not come back on the line or transferred me to someone's voice mail. I don't know how they stay in business. I'm taking my business elsewhere.

This downtown DC location is pretty swank, spacious and modern! All glass and steel and shiny and…read morenew! So that covers the exterior facade and interior layout. As for the service, very consistent with other branches I've been to in that you're welcomed immediately upon entering with friendly customer-oriented smiles and personal acknowledgement, which lends a nice genuine community-like feel to the whole process, unlike a certain nameless, faceless, behemoth banking institution (ahem, Bank of America). You can bank online, with a teller, at any of the available ATM machines, but can also receive personalized attentive service by any one of the available associates who are readily accessible by a mere glance and "help me" look in your eyes! I was offered very personalized in-person and email assistance, from start to finish by one of the teller supervisors on duty recently, who took the time to call around internally to help me track down a refund credit that I was unable to confirm on my own! They conveniently and fastidiously followed up with me later that same day to confirm I was indeed credited and offered to send me the specific statements reflecting all the details. 4 words: I'm glad I switched!

MY POST WAS REMOVED BECAUSE I PUT THE NAMES OF THE EMPLOYEES THAT WERE THE WORST TO DEAL WITH…read more BEFORE you use them (if you actually want to use them), please please please reach out and make sure it was not one of the 5 people I had to deal with. These people range from the DC office to Corporate and they were all terrible and for that reason, I will never use PNC ever and hopefully you will never have to go thru what I did. WORST BANK EVER. Costed me hundreds because their lender couldn't get their act together for closing. Took it up to the execs and they came back with "sorry we can't give you additional any additional information because you're a third party. I sent them by HUD, but apparently they want a pint of blood too. Don't EVER use them for your mortgage. Their customer service is terrible. They don't respond to anything. They act like things are moving along when no one is touching it. It's easier for them to ignore customers rather than help. Never again do I ever want to deal with these individuals with no brain or respect. Such thieves. You're better off at a credit union.

I have been a customer of NCB over 50 years (since 1972) and I've always been impressed with their…read morecourteous, professional service. After I retired in 2008, I went from Capital Hill to the Chevy Chase branch. At CC, I used the drive-up window. Well, one day I needed a deposit slip so I went inside. To my surprise, the teller greeted me by name! That's right, the teller knew my name. No big deal, but it made my day.

I've been a customer for ten years and love this bank. You can walk in and always find someone to…read morehelp. Great customer service and good rates.

The staff here are very friendly and helpful, I am on a first name basis with all of them. They are…read moredarlings. I've never had an issue with money market accounts or checking accounts, have never had one of their credit cards. Any issues I had were with things beyond the location staff's control (like holding a check for like 2 weeks).

I have used many banks in my lifetime but never won this bad. This incompetent and this determined…read moreto ruin its own customer's lives. They were in a disastrous merger and before that they were two good Banks. Now they are one horrible Bank. This summer they have given my identity to fraudsters at least twice. I have had to get three credit cards that have all been canceled exactly when I needed them and one debit card as well. Their fraud department is completely incompetent and for whatever reason they've had terrible security leaks. Just don't use this Bank. Use any other Bank. They have ruined my entire summer with their incompetence, negligence, and disrespect. I have never written a review. Anything like this in my life but they deserve it.

I'm a newer member of NWFCU and the customer service representative Daniel suggested that I meet…read morethe financial advisor there for a free consultation. I met with the advisor Steven a week later and had a really positive experience. Steven recommend an investment plan for my needs that I feel very comfortable with! Daniel motivated me to get the consultation since it's free to NWFCU members and Steven encouraged me to make money work for me instead of just working for money! Very welcoming staff. Thank you!

As an MU student, this NWFCU location is so convenient. I had visited the Gainesville location the…read moreday prior to get a new debit card since the one I had expired. NWFCU claimed to had sent me a new card but that was not the case. I never received a new card. The person who helped me at the Gainesville location told me all she had to do was print me a new card that would have the same numbers but new expiration date and would mark the "new card" NW "sent me" as lost/stolen. I was there maybe 7 min total and was given my new debit card and told it would work. Needless to say, it did in fact NOT work. I called customer service and she explained the worker did not do this process correctly. She claimed I would have to have an entire new card and she could either expedite ship me one to have within 3 days or I could go to a NW location that day to get a new one. Well, I was in trouble because I had to get gas and my card wasn't working so I ended up having to use the only cash I had on me at the time to get gas ($23 to be exact) so I could get over to the next NW location since I was headed to Arlington for class. I arrived at the N Glebe rd location and had a warm welcome by Justin and other employees. Justin helped me right away and after explaining everything I had gone through, he was apologetic and emphatic towards my situation. He agreed with what the customer service lady told me on the phone - he explained why and proceeded to get my account and debit card corrected. He was the most helpful and kind employee of NWFCU I have EVER experienced. He far exceeded my expectations and kept me in an enlightened mood as I had been pretty frustrated. He made my new card and had me try it at the NWFCU ATM outside to ensure it would work. Of course, Justin fixed everything and my card worked!! I'm telling yall, go here and see Justin. He will take the absolute best care of you possible. Justin, thank you for being you. NW, you have an employee to give acknowledgment to as well as a well deserved raise. I cannot thank Justin enough.

Trust has locations all over. It is convenient to use. I had multiple transactions. I usually visit…read moreVirginia locations. They have more employees and aren't short staffed. This location is directly across from Metro Center. The employees were detail oriented and patient. There were two open teller windows and an office available for detailed tasks. I like Truist. I use the bank application too.

I go here for the customer service, wonderful people who make each visit a pleasant experience…read more This is a small bank that truly cares about your experience, unlike big corporate and chain institutions.

I had an almost perfect credit score personally (800+). I had zero debt personally and zero debt…read morethrough my business. I had a business that was growing. I had paid off a lot of previous debt so I demonstrated the ability to pay previous obligations. I literally should have been their ideal client. But they denied my $1 million+ revenue business any line of credit (LOC), even a modest $50K. I went to another bank and got a $100K line of credit that was limited only because they were freaked out by Chain Bridge Bank's refusal to lend. A year later, I got a $250K line of credit with my new bank. Chain Bridge Bank appears to cater only to political campaigns. I fail to understand this since that's a very very risk undertaking. But they don't seem to care about almost sure-thing local businesses that are growing rapidly. And now we are 3 times the size only a few years later due to no help from them since they refused to extend a LOC.