Dr Perry Sr is so kind and professional, I've been a client since 1992,and I wish I could continue…read moreto frequent

Excellent office visit. Professional and courteous, the…read morestaff, doctors and technical staff are great.

I've been a patient since 1984 back when the office was on the Pittboro traffic circle. A lot of…read moremy friends go there. The care and service has always been great

I've been going to Dr.McConnell for years. He's always extremely thorough and professional. I…read morecannot recommend this place too highly.

Dr. Waldorff is the best eye doctor I have ever been to. She is humble, listens well, gives a…read morethorough exam and takes her time to make sure everything is satisfactory. The staff was just as nice and polite and their wait time was less than 5 minutes. I would never go to anyone else.

Dr Woldorff is a wonderful optometrist. I cannot say enough about how well I had been treated as…read moreher patient. Her office staff, however, leaves a lot to be desired. From my very first visit, when I had mixed up the time but they failed to tell me & let me sit there for an hour. Or most recently when I tried to make an appointment, and did not have my insurance card on hand so they refused to set a date. And then to the person who sits in the section with the eyeglasses -- last time I was in there, there were two dead cockroaches on the floor, she was on her phone & my very presence was an annoyance. While I appreciated the lack of pressure sales, this was ridiculous. She barely looked at me as I asked questions about frames. I liked this office for its location & Dr. Woldorff but I will have to move on to another place that seems be fully focused on the patient.

This place is an absolute rip off. From the office staff to the doctor to the optical team…read more The appointment process was ridiculous, had booked 6 months in advanced and there was no availability for around 3 months from the day we wanted... So our appointment was 9 months apart from the booking date.. The doctor visit was so rushed. Poirier clearly wanted easy cash, started trying to hook us into their in-house specialist sector while ridiculing the doctor we currently went to. He also did not explain things clearly and was very difficult to work with. Tried to ask questions and he was already halfway to the door. The optical team were uninformative with the lens options, automatically ordering us the premium lenses instead of giving us all the options so we could choose. Said it was "their automatic choice as they wanted the best for their patients". We demanded a refund, after consulting with our insurance, which took forever to process as they had a "no returns" policy. Additionally, the frames on display contained no price tags, so every one that we liked we had to ask them to search it up on their computer to know if it was in our budget. The front desk team was polite, but their work ethic was very questionable. When we were all done, they checked us out and simply handed us a paper with the next appointment date. Did not ask if we wanted to schedule in advanced. Did not ask if there was a day that worked best for us. Just a "here you go, and if it doesnt work call us back"... Overall, horrible office. We were given little to no choices on anything and everything. They try to force our hands into doing things for us without our consent just so they can gain the most money out of it. DO NOT RECOMMEND AND PLEASE STEER CLEAR!!

They always stand by their products and the staff is just amazing!!! The front desk people are…read morelovely and Rob and Sam are just the best!

Dr Luu is professional, friendly and knowledgable. She was able to see me on same day appt on my…read moreconcern over a large bloodshot eye.

Among the best and the worst under the same roof…read more A friend recommend Dr Luu and from my experience, yes Dr Luu is top shelf; also been examined by Dr Yoakum, both are among the best optometrists - very thorough and professional. However the eyeglass side of the business managed by Tracy Charrette is the worst I have experienced - definitely the most unprofessional managment staff of a supposedly professional profession experience in my lifetime. Both my wife and I purchased eye glasses and after three return visits by me and four for my wife, the eyeglasses are not useable, both of us are using our previous prescription eyeglasses purchased prior to our move to Raleigh. She has no respect for our time or expectations for a usable pair of eyeglasses. Spent just south of $1,000 (plus insurance contribution) for two pair of glasses, for myself and my wife. The office declined to offer a refund after our 3 & 4 return visits. As an owner of a professional business myself I cannot imagine treating a client as such. Hindsight, I wish I would have read reviews of this office as I see many others have had similar experiences. Shameful - simply cannot not support such On the bright side - wife's eyeglasses were Maui Jims and manufacture offered assistance.

I called the office to verify some information the first time the phone picked up and then hung up…read more So, I dialed the phone number again and the front desk receptionist was very rude and unprofessional. As soon I as I ask for her name to verify who I spoke with she immediately hung up.

So I decided it was time to have my eyes checked and an update on my eye glass prescription. A…read morefriend recommended the place and their website was easy to navigate. I quickly received an appointment for the next day. Overall the visit was good, place is very clean, and up to date. So why not 5 stars. 1. While having the initial screening with the tech, her coworker snapped at me about no longer using the machine that blows in your eye. Umm... the tech was doing her job and reassuring me - I'm not sure why she felt the need to get involved. 2. I mentioned I plan to purchase my glasses online and the doctor preceded to " lecture" me on how I am breaking the law. I checked after leaving and could find no evidence to support his claim that it is illegal to purchase glasses online. * I did purchase a set of glasses from Atlantic so will update when I receive them.

Extremely difficult to get in touch with. They never pick up the phone, you have to leave a…read morevoicemail or text with him and they only occasionally get back to you.

I'm new to the state and have been looking for a new optometrist. I'm so glad I found this place…read more The people are extremely friendly and helpful. I also love their Covid protocols- it felt very clean. It's appointment only to control the amount of people in the store. They also take your temperature and everyone has to keep their mask on. I also love their wide variety of glasses.

Zero stars - extremely disappointing experience. I waited 45 minutes after my appointment time to…read morebe seen, finally someone noticed me waiting and asked another staff member to get me started. While going over charges at the end, I had a $145 contact fitting fee. I've been wearing contacts for years so no one helped me "fit" anything. After stating they should really be more transparent around pricing I was informed that I was supposed to be told upfront. I asked for one pair of contact lens samples to take with me to use during the two week wait time and was told no. $718 and 3 hours later (no exaggeration ) I was finally on my way out. I did ask if that time frame was typical and was told that it was normal now that they've switched to virtual. I now know after reading other reviews that it's actually not typical. I feel deceived on pricing and my time and patronage were not respected or appreciated. I'll be picking up my glasses (cheapest pair available) and contacts and will never visit again. I'll add that the virtual visit with the doctor and technician was fine and both were professional. Unfortunately this doesn't make up for the rest of the visit but it's at least one good caveat to this.

Now that they've added the option to come in, get tested and then meet with the doc via video, it…read morehas really opened up so many more appointments. Since I prefer this store, it's a huge help. Lara has all the newest equipment and gets the eye check done very quickly. Angel has the glasses/contact ordering down. It's a very well managed office.